Business Process Re-Engineering Essay 12 Marks Unit I 1. Define and discuss the importance of business process re-engineering.

g. Explain BPRs relationship with functional areas of business. 2. Briefly explain the history of re-engineering. Discuss the suggested re-engineering framework. 3. Explain the complex dynamic system of BPR. Discuss the interacting feedback loops and social constructs perspectives of BPR. Unit II 1. What is business process and flows? Discuss the significance of managing business process and flows. 2. What is cycle time analysis and capacity analysis? Discuss the management of cycle time and capacity. 3. What is Littles law? How littles law the master of cycle time, can be used for capacity planning and determination of cycle time. 4. What is theory of constraint (TOC)? Explain in detail its significance in identifying constraints in achieving organisational goals through business process. Unit III 1. Discuss the framework of re-designing of business process by focusing on main and supporting processes. 2. Explain the rationale and key enablers of BPR. What is the role of technology for BPR? 3. What are the various models and methodologies of BPR implementation? Briefly explain the tools and techniques of BPR. Unit IV 1. What is the importance of involvement of top management, consultants and other people in making BPR effective? Explain how empowerment and autonomy helps in implementing BPR. 2. What is the I.T black hole? Discuss the use of process simulation to minimize the risk 3. Explain business process Map and simulation model. What are the simulation and key performance indicators? Unit V 1. What is the role of ERP in modeling business process? Explain the workflow management systems in BPR and steps of BPR.

2. Explain the five stage model of AS-IS/TO-BE analysis. How is business process managed? 3. What is business process maturity model? How is the business process performance measured? Short 2 Marks 1. Process owner 2. Deterministic machines 3. Strategic BPR or Business Architecture Modernization 4. Business process portal Vs Business process improvement 5. Process model Vs Activity model 6. Throughput rate 7. Cycle time reduction 8. Capacity 9. Critical success factor 10. Clean sheet 11. Cross functional teams 12. Facilitating 13. Virtual ingredient 14. Parameter analysis 15. Simulation 16. Autonomy 17. Process centric organisation 18. ERP 19. Business case 20. Managing Implementation Note kindly do not depend 100% on the short questions of this subject. As the subject is new i doubt the short questions might not match 100%