Henry Bohannon Senior Manager, Ethernet & IP Services Ethernet Europe 2012

2010 Colt Technology Services Group Limited. All rights reserved.

Agenda
1 2 3 4 5 6
About Colt Colt Ethernet: Past Present & Future Performance & Tools Innovation Service Wrap & Business Innovation Where are we? Questions

Colt

Europe s Information Delivery Platform

21-country 35,000km network, 39 metro networks and 80+ connected cities 19 data centres 18,000 connected buildings 35,000+ customers
3

Colt Ethernet: Past, Present and Future

Colt LANLink Colt LANLink Point to Point Point to Point Metro National/International Colt LANLink Hub and Spoke Colt E-PN E-LAN Colt E-PN E-Tree

Ethernet services available now

Today Technical Platform Drivers Coverage & Interconnection Performance and Tools Service Wrap
4

Ethernet Performance & Tools

Remote Delivery Smart Demarc. SLA PM Portal Fault Notification

5

New Drivers: Shift in Wholesale Buying Criteria

Online Self service and Online Ordering are more and more important differentiator

Response Time Strategic Partners Easy to do Business

Firm Price Quotes and Order Status need to be in real-time

Procurement teams focus on few strategic suppliers (with project management for complex solutions) Supplier Management shared across different functions, e.g. sales teams/ solution architects ordering circuits themselves Assist with adoption of new technologies & services understand business requirements. Enable product certification process

Consultancy

Future Wholesale Carrier Ethernet Market

Service Wrap Innovation: e-bonding

Coverage

Price/Quote

Order

Track

Resource

Invoice

Customer

Colt Systems

Ticketing

Customer Systems

Partnership enables business efficiency

8

Where are we?

Value Add Technical Service Offer + Coverage

Performance & Tools

Service Wrap Time / Maturity

Summary: Multiple areas of innovation

Technology Innovation Coverage & Interconnection
Architecture Bandwidth Technical Features Greater coverage Deeper coverage Interconnection SLA improvements + application focus Performance portals Automated test & turn up, vNID

Performance & Tools

Service Wrap
10

Ease of doing business Enable new channels to market

henry.bohannon@colt.net
www.colt.net

2010 Colt Technology Services Grouprights reserved. reserved. Telecom Group Limited. All Limited. All rights