QUESTIONNAIRIE ON DEBIT CARDS

1. In which bank you are operating your current account? __________________________________________________________ 2. How much minimum balance or average quarterly balance you have to maintain inyour account?Savings Account _________________ Current Account _________________ 3. Why has you chosen this bank? Past Relationship Brand name Near to home/office Others, Please specify_______ 4. Are you satisfied with the services providing by your bank?V. Satisfied Satisfied Indifferent Dissatisfied V. Dissatisfied 5. What are the services provide by your bank? Home Banking (Free/ charged) Net Banking (Free/ charged) Phone Banking (Free/ charged) At-par cheque Book (Free/ charged) Global Debit Card (Free/ charged) Demand Draft (Free/ charged) Auto Sweep FD (Free/ charged) 24 hrs ATM (Free/ charged) Investment a/c (Free/ charged) Additional savings a/c (Free/ charged) Others, please specify ________________________________ 6. Are you Satisfied with Banks Services? Yes No Fully Partially 7. How would you rate the services of Bank?1. Good 2. Fair 3. Poor 4. Very

QUESTIONNAIRIE ON DEBIT CARDS

8,Are you satisfied with the relationship maintained by the bank? _______________________________________________________________ 9. What kind of quality of the relationship do you like to in your bank? _______________________________________________________________ 10. Do you think that your bank is providing a Quality customer care services? _______________________________________________________________ 11. What exactly you are looking for in your bank? Please write your expectations? _______________________________________________________________