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ACKNOWLEDGEMENT

A number of people have made significant contributions to the flow and preparation of this industrial visit. Their insights, advice and suggestions helped us a lot. Firstly, I am very much thankful to our Industrial Management lecturer En. Zainoor Hailmee Solihin for guiding us in further understanding about what is industrial management is all about. We would also like to thank Azman Hamzah Plastik Sdn Bhd (AHPSB) for allowing us to visit and opportunity to learn during the visit at the company. We are also thankful to En. Fazli Abd Manan for giving us the tour to the AHPSB factory, explaining on the total quality management process that is practically used in the factory and gives us more understanding on why quality management is very vital on satisfying the customer needs.

TABLE OF CONTENT Content List of figure CHAPTER 1 1.0 1.1 1.2 1.3 Introduction Scope of the visit Objective of the visit Significant of the visit 1 3 3 3 3 4 5 5 6 6 7 8 9 10 11 12 13 13 14 14 15 15 16 17 17 18 20 21
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CHAPTER 2 2.1 Literature review

CHAPTER 3 3.0 Methodology current relevant operational by the Azman

Hamzah Plastik Sdn. Bhd. 3.1 3.2 3.3 3.4 3.5 3.6 Raw material Raw material storage Production Product inspection Assembly Storage

CHAPTER 4 4.1 Quality Assurances 4.1.1 4.1.2 4.1.3 4.1.4 4.1.5 LANGUAGE 4.1.6 ISO/TS 16949 International Organization for Standardization (ISO) ISO 9000 ESSENTIAL Certification Advantages SUMMARY OF ISO 9001:2008 IN INFORMAL

4.1.6.1 Application of ISO/TS 16949 4.2 4.3 Employee Empowerment Check Sheet

Appendix

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