The Relationship of Personality and Job Satisfaction Among Customer Care Specialists in a Business Process Outsourcing Firm in Davao

City

An Undergraduate Thesis Presented to the Faculty of College of Education Evening Program University of Southeastern Philippines DAVAO CITY

In Partial Fulfillment Of the requirements in Education 32 Educational Research, Measurement and Evaluation

By: JANEL O. GAMUTAN MARIA EMPERATRIZ GARCIA-RABAT MICHELLE L. PIEZAS MAYLINDA B. OTERO FRANCIS CRUZ October 2007

APPROVAL SHEET In partial fulfillment of the requirements for the Certificate of Professional Education (CPE), Bachelor of Secondary Education Earning Units Program, this Research Study entitled, The Relationship Between Personality and Job Satisfaction among Call Care Specialists in a Business Process Outsourcing Firm in Davao City, prepared and submitted by, Janel O. Gamutan, Maria Emperatriz Garcia-Rabat, Myles Otero, Michelle , Cruz, is hereby recommended for approval and acceptance. Manuel R. Vasay, Jr., Ed. D Adviser

PANEL OF EXAMINERS Approved by the panel of examiners in partial fulfillment of the course Educational Research, Measures and Evaluation- EDUC 32 with a grade of _______

MANUEL R. VASAY JR., Ed.D Chairman

DR. LYNDON ROBLE., PHD Member

PROF. MERCEDES ALAN., M.A. Member

Accepted in partial fulfillment of the requirements of Educ 32.

___________________ Dean

ACKNOWLEDGEMENT It was through the cooperative effort of all the members of the research group that a wholesome relationship was established. The rapport established by the group was the driving force towards the completion of the thesis. However, learning does not only concern the student but the teachers who are instrumental to the nurturing, enriching and motivating the learning process. In this regard, the research group would like to express their gratitude to Dr. Manuel R. Vasay Jr. for unselfishly shared his time, and ideas in conducting the research study.

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