Rakesh L Kishnani

C block, 8/18 Near Vaishnav Devi Mandir,Pimpri Colony, Pimpri: Pune- 411017, Mobile: 9371025412 Home: - 9322639223 Email: rakeshjmd@gmail.com, kishnani.rakesh@gmail.com

, rakeshjmd@myway.com

Objective: To work in an Environment of Challenging targets and Continuous Learning of different Technologies. Certifications

IPTI course for Electricals (Year 1991) IPTI course for Radio Servicing (Year 1994) Certificate Course of Maharashtra Board in Computer Operations in First Class (Year 1994) Diploma in Computer Management from Jai Hind Institute of Computer Studies & Research Grade A (Year 1999) Modular Course in Visual Basic from Jai Hind Institute of Computer Studies & Research 1st Class with Distinction (Year 2000) Diploma in Web designing from ZAP (Year 2001) Diploma in Interactive Multimedia Web Designing from ZAP (Year 2001) Diploma in Web Marketing Communications from ZAP (Year 2001)

Educational Profile: I have completed my Bachelor Degree as B.COM from PUNE University in 1998. Professional Qualification Organization Designation Period
Roles & Responsibilities

Cybage Software Pvt. Ltd Pune

Senior Technical Support Engineer (L3) 16th May 2011 Till Date

Working as Sr. TSE (Level 3) for New Market International Project Managing User accounts & groups in Active directory Verifying the GPO Status on the servers & maintaining the reports accordingly. Monitoring Severs Windows 2003 & 2008 through Scom 2007 R2 Console Working on Suspected RFPs to process the request for better business continuity Worked on BizTalk 2006 Administration on Windows 2003 server to check for the adaptors state, functionality & the Hosts Instances

Checking for the backup jobs on SQL 2005/ 2008 Server and Working according for action in case of job failure. Maintaining the Server health & performance issue Troubleshooting on disk space issue, Terminal Servers issue, Connectivity of Cluster servers, Web Servers (IIS 7.0).

Maintaining the System Uptime Tasks & Daily Server Reboots & Applying Patches as necessary Worked on VMware Workstation 7.0 for Preparing Virtual Machines for windows 2003 & 2008 Server as per the client requirements & V M Teaming.

Organization Designation Period

Roles & Responsibilities

MphasiS an HP Company. Pune

Senior Technical Support Associate (ITO) 4th January 2010 13th May 2011

Worked as Sr. TSA for Bank of America process Maintaining and enhancing clients / relationships and provide exceptional technical service and problem solving. Providing creative ideas and suggesting research appropriate product to fulfill clients objectives. Remote desktop troubleshooting on PC issues, Banking Applications & updating Patches as Required. User

Management, account lockout, OU migration in Active directory, solving access issue for Corp 2 accounts. Verifying the Network Down / Windows 2003 Server down Issues & creating severity 1 tickets & following up with Command Center Troubleshooting & Managing HP Dispatch & Onsite Support Team Tickets Worked on citrix Xena, Ticketing Tool Service center , Maximo Leader member of Group Chat With Level 2 & Level 3 Team to support Co-Associates by providing Correct Resolution & queue assignments for their trouble tickets. Blackberry configuration & authentication on the corporate mail server

Organization Designation Period

Roles & Responsibilities

Vcustomer Services Pvt. Ltd. Pune

Senior Technical Support Engineer 22 April 06 2nd October 2009

Worked as Sr. TSE for inbound process of CISCO CBG. Trouble shooting for various Linksys (Cisco Concern)Products like Routers, Adapters, Print servers, Access Points, Range Expanders, Music Bridge, Cameras, Modems Remote management Support services, Vpn Tunneling, etc Maintaining and enhancing clients / relationships and provide exceptional technical service and problem solving. Maintaining a strong and dynamic public relation image of Linksys. Providing creative ideas and suggesting/ research appropriate product to fulfill clients objectives. Handling Team Escalations for Skill Set 3 Devices, Collected data and drafted Regular MIS Reports in MS office. Ticketing Tool Microsoft CRM, Right Now CRM Pitching customers for both IW & OOW products to enhance sales of the company. Barging calls and providing effective feedback to new hires for providing effective resolutions. Remote Management troubleshooting on windows & networking using Cisco WebEx, bomgar

Organization Designation Period

Roles & Responsibilities

Global Ecommerce Solutions Ltd. Pune, Team Leader 2001-2003

Worked as Team Leader Job included was testing for websites designed in Flash for Sound Effects, Animations, Graphics Quality, DWO (Design Work Order), Promoted for the designation of Associate Manager Job included was Uploading of websites on our server & testing of websites on different speeds & time intervals. Updating & checking our Web Server at regular intervals. Maintaining Staff Reports, Project Reports, Website Descriptions & Roster requirements.

Organization Designation Period

Roles & Responsibilities

Friends Industries P. Ltd System Engineer 2000-2001

Was working as System Engineer Job included was System Maintenance & System Installation on Windows 98, Windows 2000, Network Ttroubleshooting, & Data Uploading & Downloading on TELCO Servers.

Organization Designation Period

Roles & Responsibilities

Chandan Glass Merchants Pune

System Engineer 1998-2000

Was working as System Engineer Job included was System Maintenance & System Installation on windows 98, Windows 95 Networking, and Backup Operations & Device Repairs.

Application / System Software Awareness

Client Operating Systems : Ms- Dos, Windows 98//NT/XP/Vista/Windows 7, Mac (Limited),

Server Operating Systems

: Windows 2000 Server, Windows, 2003, & Windows 2008 Installation & Configuration of Active Directory, DNS, GPO (2008), Setting up Client /Server environment, Configuration Firewall Settings, Managing Event Viewer Subscriptions, etc,

Knowledge of WSUS Client server Configuration, windows image deployment Services ( windows vista, 7, 2008)

Office Automation Tools

: MS- Office (Word, Excel, PowerPoint) : Photoshop 7.0 : Wired and Wireless networking on Windows Platform, : Windows Boot issue, Bsod errors, Desktop / Server Support : Firewall Configuration, for Symantec 9.0, Trend micro, : SharePoint 2007 Installation, creating websites, Backup & Restore, Site & site hierarchy, Quota managements, SCOM 2007R2, SQL 2005, Symantec Management Platform 7.0 Installation. & Configuration

Adobe Networking Troubleshooting Antivirus / Firewall Technologies

VM Ware Workstation 7.0

: Creating Virtual Machines, Teaming of 2003 & 2008 servers VMS

Remote Infrastructure Management for Windows 2003 & Windows 2008 Servers Preparing for MCITP Certification Data recovery on FAT32 & NTFS Partitions

Personal Profile
Name Date of Birth Nationality Marital Status Permanent Address : : : : Rakesh Lalchand Kishnani 14/04/1976 Indian Married P.W.D 3 / 6, Near Anil Photo Studio,

Pimpri Colony Pimpri: Pune- 411017 Current Address : C Block 8/18, Near Vaishnav Devi Mandir, Pimpri Colony Pimpri: Pune- 411017 G4978064 10/09/2017 AQZPK9932G English (R/W/S), Hindi (R/W/S), Marathi (R/W/S), and Sindhi (S)

Passport No. Date of Expiry PAN Card No. Languages Known

: : : :

I certify that the above information is true, complete and correct to best of my knowledge.

Date:________________

Rakesh Kishnani