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DEPLOYMENT/CONFIGURATION/TROUBLESHOOTING MeetingPlace 8.0 WebEx Type II Integration

Postado por Karthik Sivaram em 21/01/2012 11:00:31

This article speaks on the Deployment / Configuration and Troubleshooting of MeetingPlace 8.0 Webex Type II Integration . It covers some of the most common issues that customers face while setting up such an integration. Deployments Type I schedule and join from Cisco Unified Meetingplace Type II schedule and join from Cisco WebEx Audio/Video only schedule and join from MeetingPlace, no web conferencing New Features in 8.0 Additional centers Training Centre - Supports breakout sessions (max 9 with MeetingPlace integration) Event Centre - Supports audio broadcast for attendees WebEx node Allows internal meetings to be run on premise Localization English UK, French France, French Canada, Spanish Latin America, Portuguese Brazil, German, Japanese, Chinese Simplified & Traditional, Russian Please note : Recording not supported for internal meetings

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Configuration 1. Get Webex Site information 2. Set site information 3. Configure certificate 4. Configure recorder 5. Record name for recorder profile 6. Reset TSP connection koziollz1 em Unity Connection 8.5.1 Single Inbox (Unified Messaging) Forward/Reply in Outlook fails with NDR Jonathan Chalberg em Checklist before upgrading to Unity Connection 8.6 David Cebula em Unity Connection 8.5.1 Single Inbox (Unified Messaging) Forward/Reply in Outlook fails with NDR Tray Stoutmeyer em Unity Connection 8.5.1 Single Inbox (Unified Messaging) Forward/Reply in Outlook fails with NDR Jim Becker em Unity Connection 8.5.1 Single Inbox (Unified Messaging) Forward/Reply in Outlook fails with NDR

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Get WebEx Site Information :WebEx site name WebEx site admin user A user named admin must exist on the WebEx site and must have site admin privileges. WebEx site admin password WebEx partner ID WebEx site ID Customer Configuration -- > Direct connection to WebEx site App server to primary and backup TSPs, port 443 App server to site, port 443 -- > Proxy connection to WebEx site Only SOCKS proxy is supported -- > Connection to WebEx node Port 7676 (internal)

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Set site Information :-

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Unified Communications Applications: DEPLOYMENT/CONFIGURA...

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Enter site name only, without .webex.com On fresh install, site version will be T26, TSP hosts will be empty

Working After Migrating from Unity (Unified Messaging) to Unity Connection 8.x with Single Inbox (Unified Messaging) DEPLOYMENT/CONFIGURATION /TROUBLESHOOTING MeetingPlace 8.0 WebEx Type II Integration Checklist before upgrading to Unity Connection 8.6 Unity Connection 8.5.1 Single Inbox (Unified Messaging) Forward/Reply in Outlook fails with NDR Unity Connection 8.5.1 Visual Voicemail documentation is missing High Availability pair and complex configuration sections. Unity Connection License Corrupted When Downloaded Via Entourage/Outlook for MAC

3.

Configure Certificate

Click generate certificate. Location turns into link Click link to download certificate to local machine Go to mysite.webex.com/admin to upload certificate Upload Certificate

Cisco Unity Connection Information you should include when opening any Unity Connection TAC case. Cisco Unity - Information you should include when opening any Unity TAC case. Unity: How to Use the RPCTest Tool to Detect if Microsoft Exchange Server is Reachable Cisco Unity: Exchange 2007 Disclaimer Transport Rule Causes MWI to Fail

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Importing users from Unity 4.0(4) to CUC 8.6(2) Set the default WebEx Target page URL to http://site.webex.com Check that the SSO service login URL and SSO error URL point to the correct app server. If these values are not correct, contact WebEx support. Site has not been provisioned correctly.

4.

Configure Recorder

Start an audio meeting. Dial in as profile user, using recorder profile number and PIN

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Record a profile name if prompted Change the profile PIN and press save. Not enough to just press save. Recorder pin and profile number will be uploaded to WebEx WebEx uses it to construct the dial sequence to join and record MP meetings Will only be prompted to record a name once, after the fresh install Reset TSP connection

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Site version and TSP host(s) now filled in Site may provide one or two TSP hosts. WebEx adapter status now running.

Troubleshooting : Log file: /var/mp/web/root.out (admin web log file) Shows messages exchanged while downloading the TSP configuration from the WebEx site, setting recorder profile information TSP logs: /var/mp/ciscowebexadaptor/ciscowebex.log (WebEx adaper log file) Shows messages exchanged between WebEx TSP(s) and WebEx adapter, messages exchanged between WebEx adapter and MeetingPlace /var/mp/ciscowebexadaptor/socks.log SOCKS connector TSP Alarms: Services > Logs>View System Logs > select the module and unit. -Shows when connection to TSP server was established/dropped -No alarms if connection was never established

PLEASE NOTE FOR SINGLE SIGN ON Deployments where MeetingPlace owns user profiles. Requires directory service integration with CUCM. User accounts are automatically created on WebEx site when the user signs in. MeetingPlace is the identity provider. Profile Requirements : a) Profile must contain first name, last name, email and user id. b) Both user id and email must be unique on WebEx site. c) Email cannot be longer than 64 characters. d) Phone numbers cannot be longer than 30 characters.

For detailed information on this please refer to the following : Cisco Unified MeetingPlace, Release 8.0 -- Planning Your Deployment Cisco Unified MeetingPlace Release 8.0 -- Integrating Cisco Unified MeetingPlace with Cisco WebEx MeetingPlace 8 Integration WebEx Type 2 Configuration Example Cisco Unified MeetingPlace Release 8.0 -- Troubleshooting Cisco Unified MeetingPlace Integration with Cisco WebEx

Regards, Karthik Sivaram

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