I.

PROBLEM DOMAIN
This chapter presents the problem statement, background and objectives of the project, significance and scope of the project and documentation of existence and seriousness of the problem.

A. Statement of the Problem The process of requesting for the Technical Support of the Technician for the purposes of computer repair, troubleshooting, installation,

configuration,cleaning and maintenance is done through filling up of a request form by the students currently having their laboratory exercise at the Computer Laboratories and Faculty members having particular subject with hands on. Once the request form have been filled up if their is available technician that is immediately given attention however if all of the Technicians are not available they are sent their request to the DICT Technician office and the Technician will response immediately prior to the problem of the students. The process of requesting for the Technical Support and conducting inventory system at the Department of Information and Communication Technology (DICT) are the following: 1. Long period of waiting for the Technician until they are available which result to having students not performing their hands on. 2. Filling up request form consumed a lot of time because the Faculty and students have to go to the Technical Office.

3. There is no a lot time allotted to proper diagnosis and reporting is not properly done by the Technician. 4. There is also some services or job performance are not properly recorded in their logbook, hence there is no proper filling of records tasked accomplished by the Technician.

B. Background and Objectives of the Project Technical support refers to a kind of services by which a certain business enterprise provide assistance to their users/clients of some technology products such as mobile phones, television, computer, software product or any electronic products. They are having assistance by having the user As an ICT Department, its mission is to provide, coordinate and facilitate the use of technology and information resources to the satisfaction of the institute and its stakeholders such as the students and faculty staffs. Properly used, technology will help students acquire the skills they need to survive in a complex, highly technological knowledge-based economy. When technology is effectively integrated into subject areas, teachers grow into roles of advisers, content expert and coach. Technology helps make teaching and learning more meaningful and fun. With this matter, they frequently have internal technical support available to their staff for computer-related problems. Technical

Support

Services

provide

assistance

for

computer

repair,

installation,

configuration, troubleshooting, cleaning and maintenance. Hardware and software often pose problems for teachers in the classroom, and just-in-time technical support may be unavailable. The faculty requesting these changes and observing this current situation may need the expertise of technical staff in solving these emerging computer problems. The charges of the computer technical support services in a colleges is a better and a cheaper option rather than calling a technician at your residence or taking the computer to the shop for assistance. The computer technical support services also give an assurance that they will not charge any amount if the problem is not solved. All the computer technical support service is being provided by professional technicians and hence all the solutions are expected to be perfect and hence the problem is solved at a quick span of time. Whenever a students and DICT faculty wants to avail the computer technical service provided by the DICT Technical Service Office, they just come to its office asking for assistance and filling-up the technical request form and then theres no assurance of full assistance to be provided since it is not monitored by the DICT Chairman time to time. Through having a systematic observation about this current situation, the proponent come up to propose a system proposal entitled: Help in Technical Support Inventory System (HITSIS) to help enhance the technical support

services of the DICT technical staff to the colleges computer laboratories, DICT offices.This will follow the Section 31 and 32 of Philippines E-commerce Law which states that: Authorities and parties with the legal right can only gain access to electronic documents, electronic data messages and electronic signatures. For confidentiality purposes, it shall not share or convey to any other person. Unfortunately, the main disadvantage of online computer technical support is there may be times when students and DICT Faculties do not get online.There can be times when the technicians are not aware of the actual programmed and they get access to the computers inside the laboratories and DICT faculties and all valuable information may get lost. The following are the objectives of the project: The propose system will automate the manual process of requesting technical support and inventory system at the DICT specifically this proposed system will give solution to the ff. problems This proposal seeks to carry out the following objectives: 1. Automate the manual system of requesting for technical support services 2. Provides fast and reliable computer technical support for DICT faculty and students who needs computer help. 3. Security of technical assistance such as maintaining hardware (fixing and repairing), installing hardware, software and managing computer labs and DICT Offices by the DICT Computer Technicians.
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4. Maintain records of daily communication, problems and remedial action taken, and installation activities 5. Periodically check all technology for problems; complete repairs as needed. 6. Provide user-friendly interface 7. To diminish the troubles and hassles in requesting technical support 8. Quickly monitor the job performance of computer technicians 9. Provide a quick access in monitoring the proper location of every computer hardware parts to every computer units. C. Significance and Scope of the Project The result of the study will provide valuable contribution to the field of ICT education more specially, the study will be beneficial to Catanduanes State Colleges Administration since they may have a cheaper option in outsourcing computer technicians for assistance, as well as lessens their expenses on computer facilities inside computer laboratory rooms and clerical departments office, instead of buying new facilities for a defective computer, the technician is the one carry out all the necessary action to be done for technical support. The study will provide CSC a big component to the field of education particularly in training students in the field of technology expertise, give excellence and be competitive one.

The proposed project will benefit the students and faculties where the existing manual way of request inside the DICT Technical Service Office enhances into online technical request. This systems project will provide an easy way of technical request and immediate response to the problem encountered by the students or faculties using the computer laboratories and even inside their offices. The study will cover the system entails the online technical request of the students using computer laboratories and DICT faculty staff for the technical support services of the DICT-computer technicians. All records of process transactions of their technical services, and work reports of the computer technicians are monitored by the DICT-Chairman. Likewise, the maintenance of all computer hardware parts being replaced as specified with their serial number in accordance with its proper location in each computers in every computer laboratory rooms.

D. Documentation of Existence and Seriousness of the Problem

In the DICT-Technical Service Office, there is a form that needs to be accomplished to make technical request for preparing computers in the Computer Laboratories. This accomplished form of request will then be the basis for determining what kind of technical response must be takes in place. Afterwards, the form will be kept in the office for future reference. This makes paper files file up in the office. Another thing to consider is the inventory of hardware components for each computer set which is done through pen and paper manner. Since it is done manually, it is prone to errors because the employee assigned to do the inventory is inevitable and would commit mistakes. There is a lack in monitoring which computer has components that came from the DICT. If not properly monitored, loss of hardware components can take place. It is also time consuming to take note of several details each time a computer sets hardware components had been replaced. The current process used by the DICT-Technical Service Office was traditional manual process where they use paper files in order to record every transaction. The clients lead first in the process because he/she is the one who is requesting for a technical support. A request is being asked by the client from the office. This form must be completely filled up with needed information and then sent back to the office to complete the request. A responsible Technician handles the request and is referred to the

Department Dean to seek approval for the action he will undertake. Once it is approved, the responsible Technician will respond to the request whether it is for the assistance or for repair. There is a case where a request demands a computer repair that requires a replacement of each hardware components. In order to handle this situation, the responsible Technician will then pull out the computer and take it to the office. Then, if a replacement of components had been made, it takes a lot time to retrieve the file record of the computer that should be changed because of the replacement made. If the recording has been done, the technician takes the computer back to where computer laboratory it came from.

II.

REVIEW OF EXISTING ALTERNATIVES

The rapid changes of technology affect the way people see and use their computers.

People are now blinded with the fact that computers do not always work well. In fact, many are upset of maybe confused when they encounter a computer problem due to their inability to fix it. All the computers in the DICT Office and Computer laboratories need to have their maintenance that will always work well to be able to productively deliver quality services to all students and DICT faculty. That is why it is very important to avail a reliable and expert technical assistance to fix any computer trouble and to fully guarantee that it can work for a long period of time. Through conducting interviews and having an analysis on the present situation, the proponents suggested an alternative to enhance the current situations. Alternative 1. The DICT technical Service Office should buy a system regarding the technical request of the faculty and students for enhancing their technical support services. Alternative 2. Every laboratory is not monitor properly because the technician is so busy to their task and only four technicians in DICT. If the system implemented the system doing great help to do with it. The request is given to the user to know what the problem of the computer. Ones it is done the chairman will approve it and the technicians will handle now the problem if it minor or major defect. When you need to

10

change the chip the technicians allowed requesting again to the chairman and logging it in the other form. This takes a long period of time.

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III.

APPROACH TO BE TAKEN IN THIS PROJECT

A. Theoretical Framework

The methodology that will beused in this project is the System Development Life Cycle (SDLC) analysis for its key steps in guiding us in developing our system. The following SDLC phases are the steps to be used in developing our system:

Project Identification

Project Initiation

Analysis of the System

Logical and Physical Design

Implementation of the System

Maintenance of the System SDLC Illustration Project Identification identify the different problems of the existing technical services of the DICT Technical Services Office to the DICT computer laboratories and faculty offices.

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Project Initiation - investigate the operation process occur in the DICT Technical Service Office through conducting interviews to the DICT Computer Technicians and DICT Chairman.

Analysis of the System examining the existing problem concerning the technical support services provided by the DICT Technical Services Office to the DICT Computer Laboratories and faculty offices.

Logical and Physical Design construct plan and strategy in developing our proposed system using tools like: Flowchart, Data Flow Diagrams (DFD) and Computer System Architecture.

Implementation of the System - creates the user-interface through coding procedures by the use of chosen language, test and install the new system.

Maintenance of the System conduct training and seminar for user-testing to evaluate the processes of the system and correct errors.

The proponent will also use a Data Model in this project. It will support the structure of data and computer systems by providing the definitions and format of the data and to improve the communications within the organization. The proponent will use an Entity-Relationship-Diagram (ERD) as the data model. Entity-Relationship-Diagram (ERD) is a logical representation of the data entities, attributes and relationships for an organization or for a business area. Data Flow Diagram (DFD) will be use to provide the end user with a physical idea of where the data they input ultimately has an effect upon the structure of the whole
13

system from request to dispatch the report through representing the flow of data graphically. The project team will also use the Context Diagram to show the inflow and outflow of the data from the system.

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15

Through familiarizing the Zachman Framework developed by John Zachman, the proponent was able to use this structure as a tool in building our system. In this section, the project team will merely focus on the use of structures rather than processes to visualize their system by using framework on how will be the outcome if the proponent will construct it. The researcherswill make use of Rapid Application Development (RAD) since its environment was provided by the tools in which they can drag and drop the controls in creating their user interface. Aside from this, the project team had chosen the VB. Net programming language for its ease of use in developing their running system. The proponent also uses System Development Life Cycle (SDLC), as their foundation in developing their system. In that way, the project team may not find it hard to make strategies and plan steps in developing their proposed system since this SDLC serves as guide in developing their system. The researchers also know the current problems, eliminate this and give a corresponding solution to it. They have chosen the My SQL because of its unique features. It can create databases, copy, delete, edit and add fields, execute any SQL-statement and load text files into tables. The Architectural / framework of the system are the conceptual framework which the project team would like to use in their proposed system for. Through this the proponent would show an accurate and comprehensive blueprint of their system and expressing information by describing the modeling data that a powerful way and with

16

being highly and maintainable, and also being able to be enforced through the automated means through database system.

17

C. Technologies Plan to consider or use

The proponent decided to develop the proposed system by the use of MSSQL and VB.Net 2008 to records all process transactions involving technical request by the students and DICT faculties to the DICT computer technicians, monitor the job responsibilities performed of the DICT Technical Service Personnel from the day-to-day routine by the DICT Chairman. Retrieve and keeping records of computer hardware parts used for the replacement of it, in accordance with its serial number being placed in proper computer location in every computer laboratories. Therefore, the proponents come up with converting the present process of requesting technical support service to the DICT Technical Service Office into online and computerized system. The proponent planned design will be able to translate into codes, the modules used is planned to test. The system provides an interface that is user-friendly. The design will be created by the use of Adobe Photoshop CS5. The illustration shows the System Architecture of our proposed system.

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IV.

PROJECT PLAN
A. Concept

The Department of Information and Communications Technology- Help in Technical Support and Inventory System (DICT-HITSIS) is an online-based information system that enables students and DICT faculties to access and electronically request for technical support services of the DICT computer technicians. It will automate the process transactions from technical request of students and DICT faculties to technical services respond of the DICT computer technicians for their technical support services such as security, systems, user and web support, database and network administration inside the rooms and offices once the technical request is done electronically. This provides timely requests accessible anytime, eliminates filing-up the technical request form from the office and avoiding the class disturbances once they encounter computer problems and requests personally to the technical service office for their immediate action towards it. This system will be available in the DICT Computer Laboratories 1-4, DICT Accreditation Office, DICT Research and Extension Services Office, wherein they could simultaneously request for the technical support services of the DICT Technical Service Office. This system will have the ability to quickly monitor the job performance of DICT computer technicians and records of computer units maintenance including the replaced computer hardware parts. Therefore, the DICT Chairman can immediately track the proper location of computer hardware parts in every computer unit as specified by their
20

serial number. She/he will be able to identify trends if hardware components are change by other hardware parts and improperly located on each computer units. The DICT Computer Technicians and DICT Chairman will have their own account that serves as access to the system. The system will also generate user code for log in securities such as asking for the student or faculties employee number before making technical request. With the access of the computer technicians into the system, they can make reports of their technical services and submit to the DICT Chairman electronically. The automated technical support services will improve computer technicians work efficiency by automating routinely and time consuming tasks such as the time spent in going back and forth to visit the defected computer units and taking down reports. As a result, the time can be used in more productive activities. The Help in Technical Support and Inventory System (DICT-HITSIS) is maintained within a database that ties technical services record and computer units maintenance. This database will serve as storage of the details of different process transactions and computer hardware parts replaced and used every time a transaction is being done. All information is organized in a well manner. The system will enable the computer technicians to receive online technical request came from the computer laboratory rooms and DICT faculties department and could generate reports quickly to the DICT Chairman. Only the authorize staff can open the Help in Technical Support and Inventory System (DICT-HITSIS) before the students and DICT Faculties can access and make a request. Similarly they can only have an
21

authority to report and send technical service information to the DICT Chairman. The DICT Chairman has also his/her own account to view and review the daily job performance of computer technicians and inventory records, such as viewing the status update of replaced computer hardware parts and unserviceable parts for the maintenance of every computer units and stock records of its hardware parts in the office reported by the Technicians. The following are the key features of the system: 1. The systems will automatically records the date and time of process transaction of technical request of the students and faculties, and corresponding actions by the computer technicians. 2. Automated to replace the manual process and enhance the Technical Support Services of the DICT Computer Technician. 3. Is a User-friendly interfacethat facilitates interaction between the user and the system.

The following illustrations are the Context Diagram (See Fig. 4) and Data Flow Diagrams (See Fig. 5).

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23

ThisContext Diagramshows the flow of data in the system. It will start with the TECHNICIAN regarding to the technical request made by the STUDENT/FACULTY that will be recorded in the DICT-HITSIS. The DICT CHAIRMAN will monitor the technical request transaction processes and reports made by the Technicians and enable to determine the hardware parts replaced to every computer units. The HITSIS Data Flow Diagram (DFD) has five modules. These are the following: Module 1 The Technical Request Sub-Module is the sub-module system that records all transactions of STUDENT/FACULTY requesting Technical Support Assistance of the DICT TECHNICIAN and the corresponding actiongiven to their request. The DICT CHAIRMAN can view the Technical Request Status made by the STUDENT/FACULTY and will check the job performance of TECHNICIAN if theyare taking an actions to it or not. Module 2 For the Request for Parts Replacement Sub-Module, the TECHNICIAN will

request to the DICT CHAIRMAN about the replacement of the defective hardware parts of computerunit. After the approval of the DICT CHAIRMAN it will be recorded as an approval for parts replacement request.

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 Module 3 For the New Units/Parts Sub-Module, the DICT CHAIRMAN is responsible in acquiring new units/parts for the parts replacement of defective hardware parts of every computer units. The TECHNICIAN will be acquainted with the new units/parts obtained by the DICT CHAIRMAN. This will be recorded to the Computer Header and Parts Data Storages to identify the computer maintenance of every computer units. Module 4 The Generate Reports Sub-Module is connected from Module 3 since the recorded information of acquired new units/parts for the parts replacement of defective hardware parts of every computer units will be view by the DICT CHAIRMAN. Module 5 In Update Status Sub-Module, the TECHNICIAN will update the status of the replace defective hardware parts of every computer units and the Unserviceable Hardware Parts to identify the stock records of computer hardware parts in the DICT Office.This status will be recorded as Defective Parts Report and Unserviceable Parts which can be viewed by the DICT Chairman to quickly monitor the defective and unserviceable hardware parts.

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27

28

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B. Methods In the development of the researchers projects, the proponent started with conducting a background study with regards to the Technical Support for us to envision it and enable them to have an idea of how they are going to develop their proposed system in the DICT Faculty Technical Services. Now that they have a clear perception about the system, the proponent conducted an interview regarding the process involve in their day to day operation. Provided with enough information, the researchers studied and analyze how those operations that is currently done manually will be automated to lessen the arising problems. The proponents apply their knowledge regarding the systems development life cycle methodologies in the development of their projects from the identification of the project up to its maintenance. The proponents are able to show every detail of what and how processes are done, what data to process and how data are processes through the schematics representation wherein the proponents apply their knowledge in data modeling, logic modeling and other theories with regards to the development of a system. The proponents will apply the prototyping techniques that involve developing representations of a system for evaluation and testing purposes.

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C. Plan for user testing and project assessment The Testing process is preferred to make sure that the system will run according to specification and expectation of the end user. Testing will determine the bugs and errors of the system. It can be said that a problem identified is successfully addressed when all the features of the system are met and the user is satisfied of the outcomes. All the data gathered are realized in the system and the system is operate and maintain even if the user is not a computer literate or an IT person. The one who will authenticate the system project is the students or faculties and the technician. We are going to set a two (2) computer where the testing process will done to the system project, a students or faculties will sent a request and will receive by the technician and have an immediate response to that request. The following are some questions to consider, in assessing if the systems meets a users needs: To evaluate the system, our group will undergo a different study such as conducting training and seminars, so the end user will know how to operate the system. The following is the kind of evaluation form that the project team will be use in systems assessment if it meets the user needs:

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Catanduanes State Colleges COLLEGE OF TECHNOLOGY Department of Information and Communication Technology Virac, Catanduanes Department of Information and Communication Technology HELP IN TECHNICAL SUPPORT AND INVENTORY SYSTEM (HITSIS) EVALUATION FORM Name: ___________________ Student ID._______________ Date:_____________ Course/Program: ______

5-Outstanding

4-Very Satisfactory

3-Satisfactory 5

2-Good 1-Fair 4 3 2 1

1. Is there an immediate response to the request? 2. Does it facilitate in a smooth flow of Data in the Department regarding to Technical Support? 3. Is the user satisfied of the outcome and Features of the system? 4. Does it regulate the flow of the Technical Support Office? 5. Is there any defective features? 6. How does it affect the integrity of the Data in the system? 7. Is the manipulation of the system is Easy? Is it user-friendly? 8. Does it satisfy the client? 9. Does it make transaction faster? 10. Is the inputted data accurate?
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5 5

4 4

3 3

2 2

1 1

5 5 5 5

4 4 4 4

3 3 3 3

2 2 2 2

1 1 1 1

D. Plan for collaboration Teamwork skills that contribute to organization excellence can create personal excellence. This statement inspires the proponent to make three keys to make their teamwork works. Here are as follows: 1. Select a co-members and project team leader with whom they are compatible. Although the best teams are those who utilize their differences to strengthen the pairing, there are simply some personalities that do not mesh. Thats why to work better in developing this project proposal, all team members must be united at all times. 2. Be aware of each others expectations and find a middle ground. If your expectations of the group are not parallel to those other members, it could lead to difficulties. When it comes on assigning work tasks to each member, you expect that they can make it well, but if they cannot, they will find a compromise. 3. Know each others strengths, weaknesses and goals. Capitalizing on each others strengths and applying teamwork on ones weaknesses is what makes team so successful. The proponent realized that when project team joins together with a common goal such as making this project proposal well-documented, theyll be able to accomplish things that one alone cannot
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V.
Books:

REFERENCES

McFadden, F. R, et al, Modern Database Management, 7th Edition, Massachusetts: Addison-Wesley Publishing. Craig, Christie (2001). Dynamic Duos: Teamwork Works. Manila, Philippines: Philippine Publishing House.

Webpage: Schultz, Mark. P.E. Computer Technical Support To Keep Your Pc Safe. http://www.articlesnatch.com/Article/Computer-Technical-Support-To-KeepYour-Pc-Safe/. last access: (June 17, 2012.)

Azad, Ali, Raj, Murthy. (2010).Information System Economics. http://isedj.org/isecon/2009/020/index.html. last access: (June 15, 2012).

Williams, Cheryl S.(1999).Centers a Department. http://www.kemri.org/index.php/centres-a-departments/ictdepartment.last access: (June23, 2012).

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VI.

APPENDICES
A. Deliverables and Milestones

The following are the deliverables of the proposed project: Date June 8 July 3, 2012 July 2, 2012 July 3, 2012 July 6-8, 2012 July 8- August 25, 2012 August 26-28, 2012 September 1, 2012 October 15, 2012 October 30, 2012 Deliverables Completed Project Proposal Completed Data Model Diagrams Completed Database Design Structure Design User Interface Program Coding System Testing and Debugging Presentation of the develop system Install System on server Completed System evaluation and Users Assessment

The following are the milestone of the proposed project: Date June 6-7, 2012 June 8, 2012 June 9-11, 2012 June 12-20, 2012 June 21-29, 2012 October 1-6, 2012 October 9-13, 2012 October 15-19, 2012
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Milestone Project Identification Conduct Interview Brainstorming Project Initiation Requirements Analysis Preparation for presentation of the new system to the user Conduct users training Conduct Survey

B. Financial Requirements
Requirement HARDWARE Server(Windows XP) UPS UTP Cable/RJ45 Sub Total SOFTWARE Anti-Virus Norton SQL Visual Studio 2008 Windows 2003 2 1 1 1 Sub Total 10,000.00 5,900.00 11,800.00 OPEN SOURCE OPEN SOURCE 10,000.00 21,800.00 1 37 89 28,456.00 3,000.00 2,000.00 28,456.00 11,000.00 17,800.00 217,456.00 Qty. Unit cost Amount Total

PERSONNEL SERVICES

No. of Months

Monthly Payment

Total Amount of Payment 120,000.00 400,000.00 160,000.00

Total

2 Computer Programmer 1 System Analyst 2 Computer Technician Subtotal GRANDTOTAL

2 4 2

60,000.00 100,000.00 80,000.00

420,000.00 759,256.00

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C. Qualifications Below are the qualifications of the project team: To be able to complete the proposal, the proponents must have background knowledge and skills in making the system. They have learned it from their previous major subjects and in some programming languages such as Visual Basic, C-Language and VB.Net. The proponents were assigned on different areas based on their proficiency and experience on the following concept. System Analysts Computer Programmers System Designers

Abraham,JeraldC. Olonan, Cenly A. Onan, Judilyn R. Sarmiento, Rose Ann A. Taopo, Monique Mae D. Network Administrators Pea,Sergio Jose III V Tomagan, Joseph Angelo T.

Tomagan,Joseph Angelo T Abraham,JeraldC. Pea,Sergio Jose III V Olonan, Cenly A.

Database Administrators Tomagan,Joseph Angelo T Pea,Sergio Jose III V

Abraham,JeraldC. Olonan, Cenly A. Onan, Judilyn R. Pea,Sergio Jose III V Sarmiento, Rose Ann A. Taopo, Monique Mae D. Tomagan,Joseph Angelo

Throughout the development of this project, the proponents expect to gain more knowledge in system development since they are proposing an Department of Information and Communication Technology Help in Technical Support and Inventory System will be coded in Visual Basic.Net language and MSSQL that they have learned

37

for the previous subject. This project will also prepare them in their future job and the information that they have learned will be additional knowledge that they may use in the future.

D. Contributors/Collaborators The following are the collaborators of the project team who conveyed additional knowledge, skills and experience to finish the proposed project include the following: 1. Department of Information and Communication Technology (DICT) Faculty Technicians, for the information they provide to support this proposed system. 2. Professor Ma. Emmie T. Delluza, for her in-depth discussion of every lesson. Her guidance throughout the conduct of the proposed system, her sound suggestion and unfailing supervision which will lead to the improvement of the project. 3. Professor Belen M. Tapado, for her untiring support as technical adviser of the researchers. 4. Group mates and classmates, for giving and sharing ideas to make this system proposal be presentable.

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E. Resources The researchers make use of the following resources to developed and make the systems successfully:

DICT Computer Technicians and DICT Chairman Proponents Adviser

For sharing the information and documents needed in the project proposal. For correcting grammatical errors and guiding us to the right path in documenting the teams system proposal successfully. For giving some tips and information about research work as DICT students. For giving the vast information and tutorials that gives idea to the team as well as coding procedures in implementing the system. for encoding, editing files, and making graphics for enabling connection to the Internet for storing data, retrieving and transferring related files for the project proposal

DICT Alumni

Internet

Laptop Smart Broadband Universal Serial Bus

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F. Technical Support Request Form Revised TSRF November 2011 Ref. No.: Catanduanes State Colleges COLLEGE OF TECHNOLOGY Department of Information and Communication Technology Virac, Catanduanes

TECHNICAL SUPPORT REQUEST FORM

Please accomplish this request by providing information about the problem on the computer hardware/software/application at the laboratories. Based on the information provided in this form, the DICT Technicians will be dispatched to address your problem. Date: _______Time: _____Lab. No. : ____Comp.No. : ____Faculty Name:__________
Computer Problem Description Findings/Corrective Actions/Recommendations/Remarks End-User Remarks

Noted: MA. EMMIE T. DELLUZA Chair,DICT

(Technicians Name/Signature)

(Signature over printed name)

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G. Maintenance Ledger Catanduanes State Colleges COLLEGE OF TECHNOLOGY Department of Information and Communication Technology Virac, Catanduanes

MAINTENANCE LEDGER
Serial No.______________________________ Control No._____________________ General Specification: CPU MEMORY MAIN BOARD Date _____________________ Monitor _____________________

_____________________ Keyboard _____________________ _____________________ Mouse Particulars _____________________ Remarks Signature

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H. Parts Replacement Request Form

Catanduanes State Colleges COLLEGE OF TECHNOLOGY Department of Information and Communication Technology Virac, Catanduanes

PARTS REPLACEMENT REQUEST FORM

Computer No: _______________Location:_________________Date:____________ Parts to be replaced: Qty Unit Description/Specification Remarks

Requested By: _________________

Recommending Approval
REY T. REYES Senior Technician

Approved by:
MA. EMMIE T. DELLUZA Chair, DICT

Notification: Parts Available

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Parts Not