Beruflich Dokumente
Kultur Dokumente
It is basically a database to document brief solutions of technical problems faced during O&M
Analyze Root Cause Problem solved with certain solution Similar / same problem re-occur
Need for a KB
Problem reported
Analyze Root Cause Problem solved with Possible certain solution delay could
happen
Possible problems
The person handled the problem might be not reachable for reference The problem might be slightly different but relevant from previous case The person handled the problem might have forgotten the solution ..
MS Excel A dedicated file with solutions can be maintained with different sheets. The file should be available in a shared drive
Individuals handling the problem document the solution locally. It might be decentralized
Notepad files with solutions and proper naming can be stored in a Common folder
Front end will be GUI with several fields supported by powerful backend DB like SQl/Oracle
To facilitate all users, the access method could be web-based. An IP or perma link will direct to the GUI/DB
Further Developments
First the tool can be applied in one system. Based on the performance it can be extended to others also.
Greatly reducing the problem solving time it will serve as powerful and extensive database in future.
Solution that has higher hit can be given higher priority in search results.
While planning for activities, previous instance of similar activities and problems can be referred.