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UNIVERSITY OF GUJRAT

Final Term Examination FALL, 2010


Course Code: 200 Time allowed: 30 min Course Title: Communication Skills Maximum marks: 30

Name: ________________________ Roll No. _________________ ================================================================ (OBJECTIVE PART) Q. 1 1. The word communication comes from ------------. a. German b .English c. Italian d. Latin 2. Principles of effective communication are known as -----------. a. 4 cs b. 5 cs c. 6 cs d. 7 cs 3. Verbal communication is a process of communicating with ------------. a. gestures b. postures c. touch d. words 4. A medium through which a message travels is ------------. a. modem b. means c. channel d. mode 5. The meanings that arouse personal reactions are called ------------. a. denotative b. connotative c. creative d. active 6. A letter written in a courteous way seems to be ------------. a. weeping b. crying c. smiling d. hurting 7. The study of time is called -----------. a. kinesics b. phonetics c. chronemics d. proxemics 8. The process of focusing on some details is called -----------. a. abstracting b .inferring c. choosing d. deciphering 9. The receivers response to the message is ------------. a. decoding b. feedback c. channel d. letter 10. Concreteness tells as well as -------------. a. asks b. shows c. rejects d. approves 11. Communication between peers is called -------------. a. horizontal b. equal c. upward d. downward 12. The process of putting ideas into the messages is called ------------. a. encoding b. decoding c. reading d. listening 13. In verbal communication, words are used as ---------------. a. weapons b. helpers c. guides d. medium 14. Old orthodox and tired phrases are called -------------. a. cliches b. ideas c. statements d. sentences 15. A clear message is easily -----------. a. forgotten b. understood c. sent d. received 16. The study of space is called ------------. a. proxemics b. chronemics c. phonetics d. kinesics

17. Communication means ------------. a. to share b. to talk c. to tackle d. to discuss 18. Consideration may be called -----------. a. he-attitude b. I-attitude c. you-attitude d. we-attitude 19. The share of non-verbal communication in our information is ------------. a.70% b.80% 75% d.85% 20. A concise message is complete without being -------------. a. clear b. wordy c. correct d. concrete Choose the correct option. 21. Information up, down, and across the organization is called internal communication. A. True B. False 22. The major part of the communicate process is message. A. True B. False 23. Appearance means how someone thinks. A. True B. False 24. The source decodes the message. A. True B. Flase 25. Communication skills are four in number. A. True B. False 26. Senders are filters in their mental filters. A. True B. False 27. The success of message is evaluated from feedback. A. True B. False 28. The study of choice of words is called diction. A. True B. False 29. The process of focusing on some details is called abstracting. A. True B. False 30. A way in which a person stands, walks, or sits is called gesture. A. True B. False

UNIVERSITY OF GUJRAT
Final Term Examination FALL, 2010
Course Code: 200 Time allowed: 80 min Course Title: Communication Skills Maximum marks: 20

Name: ________________________ Roll No. _________________ ================================================================ (SUBJECTIVE PART) (SUBJECTIVE PART) MARKS: 20

Q.2. Write a report from a student reporter to the press on the annual college convocation for this year. Q.3. write a letter to the Manager Customers Care Dawlance Company complaining about the problems you are facing regarding the cooling system of the refrigerator which you have bought recently.