Hey, Do you want your GFI RMM to monitor Appassure alerts/failures/errors? We have to go a round-about way to do this.

Appassure comes out-of-the-box with an option to email alerts. However, it will email you ever little alert. So for a single backup failure, you may get 3-5 emails. This makes it impossible to use the email feature to create an automated ticket. Instead, we configure AppAssure to create a CSV file in a standardized location, and then use a GFI Script Check to monitor the output of that report. This KB describes the setup process for this. All work is done on the AppAssure Core server and GFI. Create the Report Directory The first step is to log into the AppAssure Core server and create the following directory:

C:\ReplayCoreReports
It must be named exactly that since the GFI script is hard-coded to look in that directory.

Configure AppAssure Reports Next, we want to configure AppAssure to generate the necessary report on a scheduled basis. 1. Open the AppAssure Replay Console 2. Go to Replay 4-><core-server> which is SG in this case. 3. Click Properties

4. Click Reports

5. Enable "Generate daily reports according to the schedule below" 6. Set "Run every day at:" to 11:00 AM 7. Set "Report on the last:" to 24 8. Enable "Save reports in the following directory" 9. Set Report Type = (Core, Summary) 10. For path, enter "C:\ReplayCoreReports" as the directory 11. For "Save reports in the following formats", choose [CSV] 12. Click "Open folder with latest report" to ensure AppAssure is able to open the folder. 13. Click Save Appassure Core will now generate two CSV files every night. Our GFI script will only check the Replay core server, but the Summary CSV is nice to have when troubleshooting down the road.

Configure User defined script check in GFI (Appassure Log Check) 1. Select Settings option from GFI console 2. From drop down list select manage your script option 3. Select New option.

4. Feed information in the specified column 5. Feed path of appassure script to check backup report & show alert in GFI on backup failed. 6. Click save to finalize user defined check.

Configure GFI Alert Now we need to configure the GFI Check. We'll run the check as a 24x7 check. 1. Log into the GFI Dashboard 2. Select the Account 3. Select the monitored server

4. Click on Checks->Add 24x7 Check->Script Check 5. The Script Check window will appear

6. For "Select script", choose "AppAssure Log Check" 7. Click Ok GFI will update the monitored server within an hour or so.

Note that the alert may go red for the first day since AppAssure has not generated the report yet. However, by the second day the alert should be green or there is in fact an issue to resolve.