DOMINO: Preliminary Installation and Support Plan

1. Introduction 1.1 Purpose This document is intended to provide guidelines for the installation and support plan for the DOMINO project, which is under way for completion. This is a description of installation plan of the supply chain software and processes for Drain-O-Mite UK Ltd. 1.2 Scope This installation plan outlines the installation of DOMINO project at user sites, including preparation, user training and conversion from existing system. It provides overall planning, coordination, and preparation for installation. It includes plans for training personnel who will operate and/or use the software installed at user sites. It covers the deployment plan, data migration, staffing and support issues related to the installation of DOMINO system. In addition it includes the plan for the management of a new Help Desk service within the Drain-O-Mite ISST department. This plan does not include detailed description about the hardware installation for the system.

2. Installation 2.1 Deployment: Drain-O-Mite UK Ltd is a medium sized plumbing company served by five Local Distribution Centers (LDCs) in different locations with its headquarter at Nottingham. Currently, the LDCs use a single proprietary inventory system known as DIPS (Drain-O-Mite Inventory Procurement System). Out of 120 outlets, only 30 outlets use off-the-shelf EPOS packages. The rest of the retail store uses a mixture of manual and computer based processes to keep track of stock and sales. The DOMINO project aims to transform all retail outlets linked to an upgraded DIPS system. While deploying this system, immediate cut over options will not be suitable as there would be disruption to business operations while installing the different modules. Geographic deployment options will be taken into consideration for the installation. The store module at all retail outlets will be installed parallel to the related LDC. The LDC module for Birmingham branch will be carried out first followed by the other LDCs. Since, it is the smallest branch with 17 retail outlets the outcome can be tested quickly and impact of any risks would be comparatively lower than other branches. The risk can be mitigated earlier. After an operational DOMINO system will come into existence at Birmingham, the EDOM module and

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MIS module be carried out for testing purposes. These modules will be implemented fully after the completion of store and LDC modules.

2.2 Data Migration During the installing of the system, there is a need of transfer of data from existing system to the DOMINO system. The information regarding the products, product categories, stock quantities, suppliers, purchase orders, warehouse and stores need to be transferred to the DOMINO system. While transferring this data, the migration issues such as data corruption, data loss, data redundancy will be taken in consideration. In order to run the new system efficiently, a main database will be created where existing data will be transferred and then data needed for the new system will be added. The new data will include supplier staff details with secure username and password. There are purchase orders (PO), which will not be required for the new system. These data will not be included in the system.

2.3 Training: LDC manager: Warehouse staff: Retail outlet manager: Retail staff: Suppliers: extranet access to the DOMINO databaseonly their own products..secure username and password.training for checking low stock levels at LDCs by username and password assigned to themonline training web based

categorise usershead officestore managera/c to user .. module.. How ll they be trainedtraining schedule. nature of training shuld be defined.

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2.4 Business change issues: 2.4.1 Data issues: During the installation phase of DOMINO project, there would be transfer of data from the existing system. In order, to efficiently migrate the data the ISST team will corporate with the LDC staffs. Different retail outlets have stock quantities in various formats and their stock count practices vary. In a new system, accurate stock quantities for all products and locations will be carried out in a uniform way. Existing data will be migrated and necessarily modified to work with DOMINO system. 2.4.2 Staff issues There exist rumours about the possible redundancies about the DOMINO. The staffs are worried about the complicated looking tills. The store managers are concerned about the loss of their independence and flexibility. 2.4.3 Support issues: Currently, the Drain-O-Mite ISST department does not operate a formal help desk. The PC, network and other IS support has been arranged by informal telephone request to ISST and local support staff. The DOMINO project addresses this issue by the implementation of new help desk service within the ISST department.

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Support needs: LDCs group identify the hour of service. Help desk Categorize the issuesuser complainstrack issues How and

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