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This document describes the e-Sanchar project, an initiative by the Government of Rajasthan to integrate mobile telephony with IT to provide automated voice calls with important information to rural citizens. A pilot project was conducted to provide pension details to 3,800 beneficiaries through voice calls to their mobile phones. The project was found to reduce costs, remove intermediaries, and enhance transparency compared to the traditional system of conveying information through newspapers or announcements. The government plans to expand this project to other programs and districts.
This document describes the e-Sanchar project, an initiative by the Government of Rajasthan to integrate mobile telephony with IT to provide automated voice calls with important information to rural citizens. A pilot project was conducted to provide pension details to 3,800 beneficiaries through voice calls to their mobile phones. The project was found to reduce costs, remove intermediaries, and enhance transparency compared to the traditional system of conveying information through newspapers or announcements. The government plans to expand this project to other programs and districts.
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This document describes the e-Sanchar project, an initiative by the Government of Rajasthan to integrate mobile telephony with IT to provide automated voice calls with important information to rural citizens. A pilot project was conducted to provide pension details to 3,800 beneficiaries through voice calls to their mobile phones. The project was found to reduce costs, remove intermediaries, and enhance transparency compared to the traditional system of conveying information through newspapers or announcements. The government plans to expand this project to other programs and districts.
Copyright:
Attribution Non-Commercial (BY-NC)
Verfügbare Formate
Als PDF, TXT herunterladen oder online auf Scribd lesen
( (E E- -S Speech peech A Application through pplication through N Network for automated etwork for automated C Communication ommunication H Help
Help elp A And nd R Response) esponse)
Integration of IT with Mobile Telephony Integration of IT with Mobile Telephony A Government of Rajasthan Initiative A Government of Rajasthan Initiative e-SANCHAR ? e-SANCHAR proj ect is an innovat ive and yet simple in process e-Speech Application through Network for automated Communication Help And Response This is aut omat ic informat ion disseminat ion (AI D) syst em I t is harnessing t he benefit s of t he t elecom t echnology in providing informat ion t o rural cit izens I t int egrat es mobile / t elephony net work wit h I .T. for generat ing voice calls t o rural cit izens under various beneficiary programmes Rationale I n 2007, I T growt h was 2% which increases t o 5% in 2009 I n 2009, only t elecom growt h is 8% (Source - I DC) Rat io bet ween mobile and landline subscribers in t elecom sect or is 91% & 9% respect ively 35% year-on-year growt h in mobile handset t ill 2010 15 millions subscribers add per year in t elecom Cost of mobile handset is Rs. 500-onw. and Comput er set is 15K-onw. Rationale Maj or drawback of I T in rural sect or: Lack of power Lack of connectivity Lack of portability Telecommunicat ion has a significant social, cult ural and economic impact among cit izens Great er spread in societ y in comparison t o I .T. especially in rural areas Extent of e-SANCHAR Transmit informat ion on real t ime basis in respect of: Individual beneficiary programmes: Old age, Physically handicap, Widow pension Scholarship to students of economically weaker section Social security schemes Public Distribution System (PDS) Distribution of relief Social messaging Alerts Advisories Campaigns etc. Traditional way to convey info News paper Pamphlet s Radio TV Announcement s E-Sanchar Project GoR successfully complet ed a pilot proj ect for rural beneficiaries of: Old-age, Handicap & Widow pensioners Shahpura sub-t reasury was select ed where 3800 pensioners regist ered of it s surrounding rural areas: No. of bank accounts - 2100 opened (voluntarily) Money orders issued - 1700 New PPOs add per month - 50 E-Sanchar Project Aut omat ed voice calls (AI D: Aut omat ic I nformat ion Disseminat ion) are generat ed for sanct ion & mont hly releases t o t hose: Whose mobile / land-line number (own / reference) were captured Verificat ion of aut omat ed calls generat ed done on numbers randomly select ed Test imonials and feedbacks were capt ured Existing System PPO (only once) is conveyed t o pensioners which t akes t ime Bulk money-orders are print ed and issued for t ransfer of pension payment No inst it ut ionalized syst em available wit h pensioners t o confirm st at us of t heir applicat ion Prevalence of int ermediaries who t hrives on ignorance & illit eracy of t his age group I nabilit y of t his age group t o frequent ly commut e Possibilit y of exploit ing t ransact ion cost cannot be ruled out Sanctioning Authority Treasury / Sub-Treasury Pensioner (s) Pension Payment Order by post Sanction Existing System Flowchart 1. First Disbursement through cheque 2. Subsequent Releases Through MO Pensioners Identity verification Advantages Timely communicat ion t o cit izens about t heir PPOs/ payment / releases Brings informat ion delivery at t he doorst ep of t arget beneficiaries Syst em removes int ermediaries Removal of confusions / anxiet y of payment / t ransact ion cost I nformat ion flows over a t elephone/ mobile net work which has a much larger penet rat ion in rural areas as compared t o I T Advantages Cit izens shall feel t hat government is concerned about t heir welfare and cares for t hem, enhances t he dignit y of t he t arget group in t he eyes of t he local communit y I nformat ion flow also present s t he humane face of administ rat ion and helps build t rust and fait h in government Voice call does away wit h t he problem of illit eracy which is quit e common in t his age group & gives a personalized t ouch of administ rat ion Great er t ransparency, responsiveness, accessibilit y Advantages I t can be used: as a effective IEC tool for social messages for reality check and feedback mechanism for different individual / group beneficiary programmes No subst ant ive ext ra burden on t reasury offices or exist ing process E-Sanchar Workflow Sub-Treasury Data Entry & processing of pension data File Extraction: 1. New PPOs (Sanction) 2. Old PPOs (monthly releases) Text File For Up-loading to Central Site PSTN & Mobile Network V o i c e
C a l l V o ic e C a ll V oice C all Voice Call Voice C all V o ic e C a ll Internet Broadband Internet Connection Text-To-Speech (TTS) Conversion Dialer + PRI Line Server Central Site Execution of E-Sanchar Field visit of DoI T&C was made Meet ing held wit h st akeholders: Directorate of Treasuries & Accounts Directorate of Social Justice & Empowerment District Administration NIC Aft er general consensus, suit able direct ions were issued for BPR (business process re-engineering): Redesign of pension application form (inclusion of contact numbers with bank account details) Pensioners payment process flow Transferring pension amount into bank A/c The exist ing pensioner soft ware was modified for: Master & sanction/release data entry module Module for generating text file containing contact numbers, for uploading Module for generating bank advice & cheque Execution of E-Sanchar Det ails were capt ured by field st aff t hrough t he Dist rict Collect orat e, Jaipur: Mobile / land-line contact number (own or reference) Bank account details, if any (voluntarily by the target group) Work allocat ion (Shahpura Sub-t reasury): Data got entered New PPOs and old/regular PPOs Verification of data Text files for new PPOs & old PPOs were uploaded through broadband internet to central site Bank advice generation Work allocat ion (cent ral sit e): Automatic generation of phone calls based on the uploaded text file Three attempts are made in case of call does not mature Generation of MIS report (s) Pilot proj ect was complet ed wit hin 100 days Voice Call For new PPOs: --i, i l -r-^i i ii i | |-i,|-ln ..... | i| ^ii^-ii,l^i^i,l^in i . ..... ..... li ..... ..... i i| | n| r| i lin iii - nn | i^i| (sample voice file) For r egul ar / ol d PPOs ( pensi on t hr ough money or der ) : --i, i l -r-^i i ii i | |-i,|-ln ..... | i| ^ii^-ii,l^i^i,l^in i . ..... ..... li ..... ..... i -|i | n| r, ii n in l^i - -|i l- ni i lin iii - nn | (sample voice file) For r egul ar / ol d PPOs ( pensi on t hr ough bank account ) : --i, i l -r-^i i ii i | |-i,|-ln ..... | i| ^ii^-ii,l^i^i,l^in i . ..... ..... li ..... ..... i - -i i | n| r| n r i ili s l^i - i iin - l- ni i lin iii - nn | (sample voice file) Testimonials For verificat ion of successfulness of pilot proj ect , t est imonials & feedbacks were collect ed from pensioners randomly select ed Comment s in video were also collect ed from t he: District Collector, Jaipur SDO, Shahpura Statistics of Voice Calls June 101 205 101 (B-41) 205 (B-89) - - 04-06-09 May 21 24 - - 21 24 19-05-09 1040 1620 971 1522 69 94 Tot al 28 42 - - 28 42 April 22-04-09 385 654 385 654 - - April 20-04-09 422 547 422 547 - - April 09-04-09 63 120 63 120 - - April 02-04-09 20 28 - - 20 28 March 31-03-09 Mat ured Tot al Calls Mat ured Tot al Calls Mat ured Tot al Calls Tot al Ol d PPOs New PPOs Mont h Dat e Cost Capit al expendit ure (CapEx): PRI line from basic service provider Dialer integration with database Software development Festival speech synthesis system for TTS Apache HTTP server, MySQL Operat ional expendit ure (OpEx): Call charges (Re. 1/- per voice call) PRI line rental (approx. Rs. 2000/- pm) Project Team Team Leader: Sh. Tanmay Kumar, Secretary, IT&C Team Members: Sh. Pramod Agrawal, Jt. Director (IT) Sh. Sanjay Karnik, Dy. Manager (Systems) Sh. Bhuvnesh Kumar, Assistant Programmer Up-scaling of the project The Dept t . is int ending t o replicat e it in ot her t reasuries at Div. H/ Qs first and subsequent ly in t he ot her dist rict s of t he st at e Also t he proj ect is now being implement ed for ot her beneficiary programme for conveying informat ion of: Supply of ration commodities by District Supply Officer at FPS through Voice Calls: --i, i l i i | i -r-^i i, ii i | i i | ln -~ i i <num> li <date> i li lii| <district> ,ii l-llin i-n| i i | n| r . nr <quantity> l.ni. z. || <quantity> l.ni. s. i| <quantity> |- Up-scaling of the project Cost of up-scaling: (For 2.5 lacs pensioners) Hardware Server x 1 Dialer card x 3 PRI line x 3 Desktop with Printer for FMS/O&M x 1 System software Operation & maintenance: Central site Common cell for day to day problem solving Training to staff of treasuries One day operational training at District H/Qs Cost benefit analysis 7 Di v. H/ Q Pi l ot Head No. 140000 7 Nos.@20K 0 Support M/ power 100000 0 Training (1 t ime) 40000 0 FMS (mont hly) 22,14,000 36,200 Mont hly Savings 5. 536000 5800 Tot al 6000 3 x PRI 2000 Line rent al 250000 3800 Voice Call Expendit ure: 4. 27,50,000 @ 20/ - 42,000 MO cost saved 3. 1,37,500 55% 2100 Bank A/ Cs 2. 2,50,000 3,800 Pensioners 1. Recognition PCQuest has recent ly awarded t his e-Governance proj ect s in Maxi mum Soci al I mpact t he cat egory of Best I T I mpl ement at i on of The Year 2009 (Complet e det ail of t he above can be seen in t he PC-Quest June, 2009) Thanks t anmay@r aj ast han.gov.i n pr amod@r aj ast han.gov.i n sj kar ni k@gmai l .com Thanks Thanks Comments of pensioners Comments of pensioners Comments of pensioners