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Section A,Group-1
Vivek Singh
Sakshi Daral
Prashant Arora
Sanchit Singhal
Vishal Gohel
Aditya Ghotane
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Introduction
We have created a simple aggregate staffing plan for the nurses of Memorial Hospital with their
objectives and assumptions in mind. While developing the staffing plan, we let these three
main objectives lead our efforts: increase customer satisfaction through maximization of
customer service within the wards, keep costs low, and maintain a stable work-force. There
was also a list of assumptions that we had to incorporate. No changes were to be made to the
number of nurses in the surgical ward. Also, the nurses are deemed to be dedicated to their
respective wards
Recommended Plan and Justification
We looked at the following case scenarios:
1.
2.
3.
Upon doing the Cost analysis, we came to the conclusion that hiring a mixed staff of full time
regular staff working regular hours each day and temporary staff working on hourly charges.
We are using the hybrid strategy because it minimizes work-force fluctuations and increases
customer satisfaction. Building the nursing staff early in the year helps achieve the above
mentioned objectives. Additionally this adheres to the challenge of finding qualified nurses.
Because of the difficulty and high expenses in hiring new nurses, we would not use the purechase strategy since it would incur greater overall expense. By adding the additional staff early
in the year this would allow adequate time for training and tenure for the nurses which ensure
overall customer satisfaction.
Case 1 : All nurses are full time and work over time
Overtime Requirement
Round up (Minimum Nurses)
Regular hours
Overtime hours
Total Cost for work
Hiring Cost
Firing Cost
Total Cost Per Month (with no part time nurses)
Case 2 : All nurses are full time and work regular hours
Regular Hours Requirement
Round Up (Maximum Nurses)
Total Cost for working hours
Hiring Cost
Firing Cost
Total cost per month (with no part time nurses)
Case 3: Full time regular + temp
Regulars
Temps
Cost
Temps
Hiring
Firing