The Official Publication of the Cleaning Industry Trainers Guild

July 2012

Issue 49

The Celebration of Cleaning

11th Annual Simon Institute Symposium Ready to Kickoff in New Orleans

The 11th annual Simon Institute Symposium is ready to kickoff in New Orleans, August 5-7. This years symposium celebrates 20 years of ManageMens (OS1) cleaning process. The symposium will continue the tradition of providing unparalleled professional development opportunities for cleaning industry leaders. The Simon Institute Symposium will feature benchmarking sessions on the hottest topics, access to top leaders in the field and the opportunity to meet and learn from peerswhile providing new information and strategies to address your greatest challenges.

2012 Simon Institute Symposium Program

Best in the Cleaning Industry Awards Nominations

(OS1) Green Certified Programs

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Cleaning Industry Trainers Guild Leadership Group

2012 Simon Institute Symposium Program

Sunday, August 5, 2012 Event Check-in and Welcome Reception: 6:00 - 9:00 PM Location: Riverview Room on the Rooftop Floor Hors dOeuvres and Cocktails Hosted by Cleaning Industry Trainers Guild Officers and ManageMen Staff Kleaning KrewesA Mardi Gras Ice Breaker: organized by Alan Wagemester, GMI Facility Services Monday, August 6, 2012 Breakfast - 7:30 - 8:30 AM Location: Bienville/Iberville Rooms (Mezzanine Floor) Proceedings - 8:30 AM - 4:00 PM Location: La Nouvelle Orleans East Ballroom (Mezzanine Floor) Session Leaders Lavone Jones, Sandia National Laboratories Bobby Moddrell, The University of Texas at Austin Welcome and Opening Remarks 8:30 - 9:00 AM Paul Condie, KBM Facility Solutions and President of the Simon Institute Session 1 9:00 - 10:00 AM High Speed ManageMen (OS1) Implementation: Challenges and Benefits presented by John Lawter, Carie Kloak and Jim Ginnaty, The University of Michigan Session 2 10:00 - 11:00 AM Sustaining the (OS1) Program During Organizational Changes presented by Steve Fattor, Acting Senior Manager, Sandia National Laboratories Why Drying is Important presented by Brandon Burton, DriEaz The (OS1) Disaster and Preparedness Audit presented by Tim Poskin, Wake Forest University Session 3 11:00 - 12:00 PM System Innovations: T wenty-five Years After ManageMens Delta Airlines Origins presented by John Brenton, P.E. Unions and ManageMen: Beginnings to Today presented by Kelly Atkinson, Former member of the Utah State Legislature Lunch Break 12:00 to 1:00 pm Location: Bienville/Iberville Rooms (Mezzanine Floor)

OFFICERS President Joseph Garcia Mt. San Antonio College Vice President Jewel Golson-Roberts University of North Carolina Vice President Mary Clark Michigan State University Communication Director Russ Goldin Eat My Dust ADVISORY COMMITTEE Jan Allen The University of Michigan Marcela Bernal GMI Building Services Jeff Hawkins Provo City School District Charles Hollis ManageMen Guido Piccarolo Los Angeles Habilitation House Chris Romero Sandia National Labs div Lockheed Martin Corey Wright University of Texas

The Cleaning Gazette

Editor-in-Chief: Chris Wallace Publisher: Clark Kidman
The Cleaning Gazette is the official publication of the Cleaning Industry Trainers Guild. Published at irregular intervals to promote the growth of professionalism in cleaning industry. For subscription information contact via email jill@managemen.com.

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Session 4 1:00 - 2:00 PM Identifying and Celebrating the Benefits of (OS1) presented by Brandon Baswell, Michigan State University and President of MAPPA Managing Vendor Performance presented by Nick Pangaro, KBM Facility Solutions Session 5 - Breakout Sessions A and B 2:00 - 4:00 PM Session A: Innovations in ManageMen Cleaning Processes Location: La Nouvelle Orleans East Ballroom (Mezzanine Floor) Innovations in (OS1) Floor Care at The Boeing Companys Dreamliner Factory presented by Paul Condie, KBM Facility Solutions, Jerry Goldman, PortionPac and Mark McKenzie, NSS Enterprises Technology and (OS1): 1984 to the Present presented by Jill Edmunds and Ben Walker, ManageMen, Inc. Session B: The Career Path - (OS1) Trainers and Coaches Segment Location: Cabildo Room (Mezzanine Floor) Report on the Cleaning Industry Trainers Guild presented by Joe Garcia, Mt. San Antonio College, President of the Cleaning Industry Trainers Guild Verification of Training and Beyond Compliance 2013 and Beyond presented by Mary Clark, Michigan State University Improving Your Speaking Skills presented by Mr. Ken Zenger, ManageMen Speech and Debate Coach

Cleaning Industry Awards Banquet 6:00-10:00 PM 6:00-7:00 PM - Red Carpet Arrival and Reception Location: Bonnet Carre and Queen Ann Parlor (Mezzanine Floor) 7:00-10:00 PM - Dinner and Awards Ceremony Location: Queen Ann Ballroom (Mezzanine Floor) Tuesday, August 7, 2012 Breakfast 7:30 - 8:30 AM Location: Bienville/Iberville Rooms (Mezzanine Floor) Proceedings 9:00 AM - 5:00 PM Location: La Nouvelle Orleans East Ballroom (Mezzanine Floor) Session Leaders Alan Wagemester, GMI Facility Services Jewel Golson-Roberts, The University of North Carolina at Chapel Hill Session 6 9:00 - 10:00 AM Connections: Tracking and Results at Wake Forest and the University of North Carolina presented by Matthew Lawrence, Wake Forest University Professional Certification and Passports presented by Guido Piccarolo, Los Angeles Habilitation House Session 7 10:00 - 11:00 AM Engineering a Cleaning Process presented by Jeff Campbell, Ph.D., Chair, Facility and Property Management Program, BYU

Update: Provo City School District - The Dixon Middle School Study presented by Robert Hyer and Eric Braziel, BYU Facility Management Students Session 8 11:00 - 12:00 PM Removing Toxins and Communicating Sustainability Innovations presented by Bobby Moddrell, The University of Texas at Austin and Robert Doc Hall, Compression Institute of Boulder Colorado. Lunch Break 12:00 -1:00 pm Location: Bienville/Iberville Rooms (Mezzanine Floor) Session 9 1:00 - 2:00 PM Welcome To The (OS1) Support Group presented by Joseph Garcia, Mt San Antonio College and Cleaning Industry Trainers Guild President Product Testing and New Products: The Unger Restroom System Development and Improvement presented by Bruno Niklaus, Unger Enterprises Improving the The ProTeam Super CoachVac Utilizing the Expertise of (OS1) Users presented by Rich Steinberg, ProTeam Session 10 2:00 - 3:00 PM Sustainability Through Recycling: The New Wausau-Bay West Recycled Paper Mill in Kentucky presented by Dan Erving, Wausau Paper Executive Briefing 2012 and Beyond presented by John Walker, ManageMen, Inc. Session 11 3:00 - 5:00 PM Networking and Discussions Adjourn

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2012 Simon Institute Symposium Nominations

For the Best in the Cleaning Industry Awards
Presented the evening of August 6, 2012 at 7 p.m. Hotel Monteleone Queen Ann Ballroom New Orleans, Louisiana Best Cleaning Program Award
Michigan State University Mt. San Antonio College Sandia National Laboratories, div. Lockheed Martin University of Michigan Wake Forest University Wake Forest University - Hiring Utilizing the ManageMen Job Fair

Best (OS1) Audit Award

Michigan State University University of Massachusetts at Amherst - Murray D. Lincoln Campus Center and UMass Hotel Sandia National Laboratories div. Lockheed Martin The University of Texas at Austin Wake Forest University

Innovation Award
KBM Facility Solutions - (OS1) Distributor Certification Program Development KBM Facility Solutions - (OS1) Floor Care Program Development Los Angeles Habilitation House - Using (OS1) to create job opportunities for disabled veterans Sandia National Laboratories div. Lockheed Martin Disaster response during the 2011 freeze Wake Forest University - (OS1) Distributor Certification

Pioneer Award
Rappahannock Goodwill Industries - Cleaning with workers with disabilities at Marine Base Quantico University of Massachusetts at Amherst - Murray D. Lincoln Campus Center - (OS1) Cleaning in a multiuse building University of Michigan - Cost justification for improving results while cutting costs The University of Texas at Austin - Job Card Development and Implementation

Peer Influence Award

Mt. San Antonio College University of Michigan University of North Carolina at Chapel Hill - Housing The University of Texas at Austin Wake Forest University

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Trainer of the Year Award

Marcela Bernal - GMI Building Services Mary Clark - Michigan State University Joseph Garcia - Mt. San Antonio College Jewel Golson-Roberts - University of North Carolina at Chapel Hill Chris Wallace - Service Point

Communications Award
KBM Facility Solutions Los Angeles Habilitation House University of Michigan The University of Texas at Austin Wake Forest University The University of Texas at Austin Wake Forest University

Cleaning Quality Improvement Award

KBM Facility Solutions at The Boeing Company, St. Louis, MO Michigan State University Mt. San Antonio College University of Michigan Wake Forest University

Safety and Health Award

Michigan State University University of Massachusetts at Amherst - Disaster Clean up Sandia National Laboratories div. Lockheed Martin The University of Texas at Austin Wake Forest University

Certification Program Award

KBM Facility Solutions Los Angeles Habilitation House Michigan State University Sandia National Laboratories div. Lockheed Martin Wake Forest University

Environmental Program Award

KBM Facility Solutions Mt. San Antonio College Provo City School District University of Michigan The University of Texas at Austin

Workloading Award
Michigan State University Provo City School District Service Point The University of Texas at Austin Wake Forest University

Training Program Award

Michigan State University Mt. San Antonio College Sandia National Laboratories div. Lockheed Martin

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(OS1) Green Certified Programs of Excellence 2012

Michigan State University Main Library Michigan State University Natural Resources Building Sandia National Laboratories Albuquerque, NM The University of Texas at Austin George I. Sanchez Building The University of Texas at Austin Robert A. Welch Hall University of Massachusetts Auxiliary Services Murray D. Lincoln Campus Center University of Massachusetts Auxiliary Services UMass Hotel Wake Forest University ZSR Library

(OS1) Green Certified Programs 2012

GMI Building Services, Inc. California Western School of Law KBM Facility Solutions Bay Area Building The Boeing Company, Houston, TX KBM Facility Solutions The Boeing Company St. Louis KBM Facility Solutions HPSC The Boeing Company, Houston, TX KBM Facility Solutions St. Charles KBM Facility Solutions Takeda KBM Facility Solutions Tower II The Boeing Company Houston, TX Mt. San Antonio College Building 6 Mt San Antonio College Building 7 & 11 University of Massachusetts Auxiliary Services Berkshire Dining Hall University of Michigan BSRB University of Michigan NCRC Wake Forest University Tribble

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(OS1) Crew Leaders Take Charge at UNC

(OS1) Crew leader Morris Mclean at UNC-Chapel Hill, NC

Subject: Why I decided to become an (OS1) Crew leader Im not the type of person that likes to settle. I am always looking for ways to push myself to reach new accomplishments. I have been at the University of North Carolina for seven years, which isnt a long time, but I feel I am a professional and want to progress as much as possible. Being promoted to an (OS1) Crew leader is actually putting me back into a leadership role that I was in when I worked for a company named Wyeth, in the clean room environment. This is only one goal accomplished of many more to come.

(OS1) Crew leader Mary Beth Atkinson at UNC-Chapel Hill, NC

Subject: Why I decided to become an (OS1) Crew leader I feel I have a lot to offer. I am at a place in my life where I am comfortable with myself. I love (OS1) and I would love to help other people with the knowledge that I have learned in the past four years. Who knows, some day I may become an (OS1) manager.

(OS1) Crew leader Jacqueline Holman at UNC-Chapel Hill, NC

Subject: Why I decided to become an (OS1) Crew leader I became an (OS1) Crew leader to improve my skills as a cleaning worker and as an individual. I would like to learn more about the (OS1) team cleaning system. Being able to help others is something I enjoy doing and I believe, being able to work as a team will achieve that goal. No one cleans or works at the same level but, I believe, with a little more time, training and patience it can be improved.

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While Others Outsource, UT-Austin Investing in Custodial Training

By Melissa Macaya For Reporting Texas
By the time most students have left campus for the day, Maria Guzmans job has barely begun. At 5:30 p.m., Guzman gathers her 15person custodial crew for daily stretching exercises in the Neural Molecular Science building at the University of Texas at Austin. They come from around the world: Cuba, Vietnam, Guatemala, Mexico and El Salvador. All wearing crisp blue button-up shirts with sewn nametags, the crew follows her lead. They sway their arms from side to side, touch their toes and reach for the ceiling. Good, lets get to work, Guzman says while clapping her hands after the last stretch. The crew quickly disperses through the halls. Every night, they clean four buildings until 2 a.m., with two breaks in between. Guzman returns to her office and monitors the nights activities. I started at the bottom and moved my way up, said Guzman, whose office walls are dotted with certificates of training completion and excellence. I wanted to give my children a better life. Guzman began working at UT-Austin in the late 1980s and is one of more than 300 custodial employees that help clean the universitys 130 buildings approximately 12 million gross square feet. She credits the universitys strenu-

Photo by Melissa Macaya.

Custodians listen to Luis Alvarado as he instructs them on safe cleaning techniques during their three-week custodial training program. While many educational institutions across Texas have outsourced their custodial services as a result of drastic budget cuts, UT-Austin continues to hire and train its own custodial staff under a state-funded program called (OS1).

ous custodial training program with the ability to create an organized cleaning system that offers promotional opportunities. While many educational institutions across Texas have outsourced their custodial services as a result of drastic budget cuts, UT-Austin continues to hire and train its own custodial staff under a statefunded program called (OS1). The university only outsources about 10 percent of its custodial services for specialized cases.

Often, other universities come visit our program to learn about what we are doing, said Laurie Lentz, communications coordinator at UT-Austins facility services. It has worked well for us, it is cost efficient and the turnover is relatively low. While the University of North Carolina and the University of Michigan are using in-house custodial training programs, UT-Austin is the only Texas university using such a system. NASA and

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Boeing have also adopted the program developed at Texas despite the high initial investment costs and longer training periods, according to Robert Moddrell, manager of training and compliance for UT-Austins custodial services. In 2001, UT-Austin instituted the (OS1) cleaning management system, which employs in-depth training from upper management down to the cleaning worker level. Custodians are trained and certified on specialized tasks. Every cleaning tool and chemical has been approved by the (OS1) users team. In the last decade, the (OS1) program has helped reduce the universitys daily use of cleaning chemical products from 200 to three. Use of water, petroleum and cleaning tools have also declined. There is no program quite like ours, Moddrell said. There is a lot of planning on the management level and a lot of investment on the part of the university, but we are left with a very sustainable program. Deep budget cuts have had the opposite effect at other Texas universities. Last week, Texas A&M University Chancellor John Sharp announced that in an effort to save money and generate revenue, he will request proposals for private companies to spearhead the custodial services, building maintenance and dining services of the entire Texas A&M system. Texas A&M-Corpus Christi has already outsourced its custodial staff. The number of outsourced positions in College Station is unclear, but more than 700 employees are currently in the universitys facility services department. In most cases, private companies do not have existing workforce to perform the actual services for a new client. Therefore, they usually employ the current staff. Paloma Martinez, communications

specialist with the Janitors for Justice union branch in Houston, said outsourcing custodial staff is a major trend at businesses around the state. Putting facility services in private hands, she says, leads to a greater risk of exploited workers. Rather than the owner hiring its own janitor, many corporations now hire a contractor, Martinez said. Because they are not hired by the owner, outsourcing contributes to lower wages and very little benefits. At UT-Austin, however, custodial candidates can apply online, and after being hired, get a paid two-week training period in a classroom and a one-week shadowing period. In the training period, trainees receive instruction booklets and learn about cleaning tools, human resources, and safety methods through videos and Power Points led by one of the four official trainers. During the shadowing period, custodians have cleaning simulations and observe custodians on the job. Housed in the basement classrooms of a university building, the classes are conducted in two and sometimes three languages. Much like college courses, trainees take notes and are quizzed on the material throughout the eight-hour

sessions. Hired custodians get an additional 40 hours of optional training throughout their time at the university. Mike Ciruzzi, a plant manager at the U.S. Postal Service for 38 years before accepting a position with UT-Austins custodial program, already has seen benefits to UT-Austins approach. A lot of money is being saved with this program, Ciruzzi said. I am very impressed with the whole process and commitment the university has with this program. It gives us a sense of pride. My perception of cleaning has definitely changed. UT-Austins facility services have not experienced custodial layoffs so far, but some positions remain empty. Moddrell said the university will not only keep the program, but also continue to expand it to other universities in Texas outside the UT system. We are the only group of people that go to every four corners of this campus every day, Moddrell said. We get a lot of exposure and have a very large staff. With the (OS1) program, he said, We have consistent results all throughout campusit is extremely efficient and just creates a better environment. We are hoping to get more people on board.
Reporting Texas School of Journalism University of Texas at Austin 2012

Super Secret Websites

Websites you should check regularly for professional updates include:

www.managemen.com www.simoninstitute.org www.cleaningindustrytrainersguild.com www.youtube.com/user/os1channel

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LAHH Team Honored by Coast Guard Lt. Cmdr. at Retirement Ceremony

By Nancy Albin
Los Angeles Habilitation House It is really amazing to see the clean syndrome working in reality and how people, the occupants of the buildings, if they pay attention, really see a change. The invite to Bryan and Mark was because the Cpt saw how his office and workspaces improved after our team visited. His life at work is better and for that hes grateful. The whole team, including myself and Guido, were invited to another retirement ceremony, last week, because the Lt. Cmdr. retiring did custodial during his 32 years in the Coast Guard. He acknowledged us saying, I wanted the custodial contracting employees here PAGE 10

today because I have done their job and appreciate itwhich is another philosophy, treat cleaning workers as first class citizens. I cried a few tears, because I was so moved that we are being treated so well and our employees experience respect in their profession. The faces of our team members were beautiful after the ceremonytheir eyes and smiles were so full of joy. They grew a bit more that day and became more themselves, men who are proud of their work. I am not their mother, so I can take zero credit for raising them, but I can see how I am participating to their generation as human beings, as men.

I am still very moved, as you can see, and grateful to be on this journey together.

Reminder: Bakers Dozen Inservice Lessons for 2012

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University of Michigan Saves $2.1 Million Per Year and Improves Cleaning
In 2009, the University of Michigan in Ann Arbor started a five year rollout of a comprehensive, high-performance cleaning management system, ManageMen Operating System 1 (OS1). John Lawter, Associate Director of Plant Building and Ground Services, chose (OS1) to improve productivity in light of ongoing budget cuts. We knew we were facing multiple years of reductions so we offered up 10% over 5 years with an understanding we would have a couple of years reprieve to protect our new program. said Lawter. And since implementing (OS1), We have met that 10 percent goal of $2.1 million and managed to improve services at the same time. With 200 facilities to clean covering a total of 15 million sq. ft., Lawters staff has gone from cleaning 36,000 sq. ft. per custodian to 40,000 sq. ft. per custodian, while improving the health of the environment. One of the biggest tenets of (OS1) is to clean for health first, then appearance. It was this and the simplified workflow that appealed to Lawter who wanted more consistency and fewer products. (OS1) was the only operating system we could find that was comprehensive and had been tested in a University setting for better than 10 years, said Lawter. We visited those programs as part of our due diligence and were impressed. In (OS1), custodians specialize in specific tasks, and they do all tasks of a single function at one time. This reduces wasted time switching tools and backtracking. Vacuum specialists may vacuum for an entire shift using a backpack vacuum designed by ProTeam to reduce strain to the user. Dr. Berrys study at the University of North Carolina showed us that, used properly, the backpack vacuum was a more ergonomic and effective product than an upright, said Lawter. Lawter swapped a ramshackle collection of uprights of different ages and models for ProTeams 11-pound Super CoachVac. Theres no beater bar to throw dust

The ProTeam Super CoachVac was featured in a series of posters at the University of Michigan to educate the university community of the elements of the new cleaning program.

around, said Lawter. It reduces the amount of dust particles in the air. Two of Lawters staff who suffered from allergies reported their symptoms noticeably improving after switching to the backpack vacuum. ProTeam is partnered with the American Lung Association in efforts to educate the public about the importance of healthy indoor air. Prior to implementing (OS1), the biggest problem Lawter faced was inconsistent performance, a symptom of the zone cleaning system they were using previously. No two custodians clean exactly alike, said Lawter. So, when one custodian is responsible for everything in an area, there will naturally be differences in the level of service. Our customers noticed those inconsistencies. According to Jeffrey L. Campbell, Ph.D., Chair of the BYU Facility Management program, Most custodial operations: 1) have no quantifiable standards; 2) are based solely on appearance; 3) have little or no method of measuring effectiveness and performance; 4) are not based on actual research; and 5) are driven by chemical and equipment manufacturers. Campbell recorded the story of the Uni-

versity of Michigans cleaning success along with the University of North Carolina and two other universities that implemented (OS1) in the article Cutting Costs and Improving Outcomes for Janitorial Services which appeared in the September/October 2011 issue of Facilities Manager and was reprinted in the Cleaning Gazette Newsletter the following May. In an industry that has been around as long as public buildings themselves, janitorial methods have seen little progress. As a matter of fact, most janitors today use the same tools and processes that were used 50 years ago, said Campbell. In addition to the timesaving backpack vacuums, (OS1) reduced Lawters chemical inventory from 50 products to less than 10. Individual use portion packs ensure that custodians get what they need and only what they need to clean every day. For Lawter, this hugely simplified the process. We used to have a committee of 30 people that would meet once a month and review the latest and greatest new products that came down the line, said Lawter. It was very inefficient, time-consuming,

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U. of Michigan
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expensive, and led to a proliferation of products out there being tested by our workforce. ManageMen has a research and development arm for (OS1) users that does that, so I dont directly deal with salesman. I love that. John Walker, President of ManageMen and progenitor of (OS1), explains how the echo chamber of product claims in the cleaning industry is rarely substantiated by science. Everyone sells productivity tools. People buy them to save money and time, but they never document that they did it, said Walker. The University of Michigans janitorial department is a pioneer in documenting over $2 million in savings. They gave it back to the university. As reported in the Cleaning Gazette Newsletter last July, Sightlines, a prominent facility management assistance firm, did a thorough evaluation of the University of Michigan in the fall of 2010. They

compared the data to a database of 300 institutions of higher learning and a group of 10 peer universities chosen by the administration. This survey was taken in the midst of the (OS1) rollout at the university. The custodial department had not yet reached the 80-percent audit they hoped for. They were still rated as the number one organization in cleanliness evaluations. The study also showed high production rates and low cost of materials in comparison to their peers and the greater database. They got to a 2.5 cleaning level on a 3.5 APPA budget, said Walker. And in the Sightlines study, they beat virtually everyone in the country and in their peer group after adopting (OS1). There has never been a collection of data like this. In their most recent (OS1) audit last month, the University of Michigan surpassed their goal of an 80 percent audit, reaching 83 and 87 percent. According to Walker, it is the work of people like Lawter and his staff in docu-

A ramshackle assortment of vacuums at the University of Michigan were replaced by Vacuum Specialists using ProTeam Super CoachVacs.

menting the effectiveness of (OS1) that will someday take the cleaning industry by storm. When cleaning is standardized, workflows are simplified, and productive tools are utilized, unbelievable savings are possible. You can reduce costs and improve results with this documented system, said Walker.

August 5-7, 2012 (OS1) Users Symposium Hotel Monteleone French Quarter, New Orleans, LA August 8, 2012 Simon Institure Meeting Hotel Monteleone New Orleans, LA www.simoninstitute.org September 6-7, 2012 (OS1) Coach Class Disneys Grand Californian Anaheim, CA www.managemen.com October 1-5, 2012 Janitor University Class 67 Little America Hotel Salt Lake City, UT www.managemen.com October 6, 2012 Simon Institute Meeting Little America Hotel Salt Lake City, UT www.simoninstitute.org

October 16, 2012 ISSA/INTERCLEAN by John Walker 1:30 4:30 p.m. McCormick Place Chicago, IL wwww.issa.com November 7-9, 2012 Workloading Workshop Little America Hotel Salt Lake City, UT www.managemen.com

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