160 Oak Street Glastonbury, CT

voice: 860-657-8544
web: http://www.s-consult.com

MAS90/200 2010 Support Agreement

Duration
This technical phone support agreement begins upon receipt of payment and continues for one
year. It provides for unlimited telephone and remote Internet support from Schulz Consulting for
covered MAS90 or MAS200 accounting software issues.

The fee for this MAS90 / MAS200 unlimited telephone support (up to 10 licensed users and 5
active MAS company codes) is $ 2,800 per year (plus applicable sales tax) – paid annually prior
to the start of the support agreement. If you prefer you may pay this annual fee in quarterly
installments of $750 or monthly installments of $275 (plus applicable sales tax). Installments are
due on the first of each billing period and require a one year commitment. If for any reason you
cancel prior to a full year we will only re-establish service under a one year prepaid in full
agreement.

If in addition to support your company is requesting project work such as an upgrade or

advanced troubleshooting, new clients where Schulz Consulting did not implement the software
are subject to an additional first year $2,500 fee to cover the effort and consulting required to
document and assess the existing software setup, make recommendations (if required) and
become familiar with the specialized nature of your company's procedures. Depending upon your
location this provides for an on-site meeting to review your MAS setup and make informal
recommendations.

As noted above, this support agreement covers one licensed MAS 90 or MAS 200 site with up to
10 licensed users and 5 live production (not test or archive) companies. Add $100 /yr per added
licensed user (above the initial 10) and $500/yr for each active (not archive) additional
company code (above the initial 5).

Coverage

(c) 2010 Schulz Consulting, LLC - 860-657-8544 - You may not resell or redistribute this agreement in
any form. http://www.s-consult.com - rev 8/31/2010
Schulz Consulting provides unlimited telephone support of your MAS90 / MAS200 accounting
software subject to exclusions as outlined below. We provide support on all versions of MAS90 /
MAS200 with the understanding that support for older MAS90 / MAS200 versions is on a “Best
Efforts” basis and that programming patches for older versions are no longer available from
Sage.

Schulz Consulting will respond within 4 business hours to your MAS90 / MAS200 support
inquiries (M-F 8AM to 5PM EST) placed via our business line at 860-657-8544 or
888-594-4302.

Holiday, weekend and after-hours support (outside of our normal M-F 8AM to 5PM EST hours)
are not covered under this agreement and (subject to availability) may be pre-arranged subject to
minimum fees and as an option at a 100 % surcharge for after hours/weekend work and a 200 %
surcharge for holidays. Support response rates do not apply to requests during weekends,
holidays or after-hours . Depending upon credit status a prepayment may be required.

All support is rendered on a best efforts basis and guarantees a response to your call within the
time specified. Some calls require follow-up research that extends beyond the specified response
time. The follow-up research is included under this support agreement. Any on-site consulting
services are not part of this agreement and will be quoted separately at additional cost. Holiday
and after-hours rates apply as previously discussed.

Internet remote support is included in this plan at no additional charge. A fast Internet connection
is required for us to provide remote support.

Regular data backups are your sole responsibility. Prior to requesting support you agree to create
adequate backups of your computer data. We are not responsible for data loss due to inadequate
backups. Re-creation of data due to lack of backups is always an option and added fee.

Exclusions
This phone support agreement does NOT replace or include your Basic Software Maintenance
Plan with Sage Software or any other vendor (ex. Starship, Credit Cards, etc).

Schulz Consulting is NOT in the business of providing tax, payroll, accounting or audit advice.
You are advised to consult with your tax or accounting professional on all matters related to
proper tax/accounting rules and regulations. No advice we provide should be interpreted to be
tax, payroll, accounting or audit advice.

Items Which Are Always Quoted Separately

• On-site consulting
• Software Maintenance (aka Sage or any software maintenance plan with a publisher)
• Assistance with installing or reinstalling: Upgrades, updates, patches, workstations
updates, server moves, or any software - whether on-site or remote

(c) 2010 Schulz Consulting, LLC - 860-657-8544 - You may not resell or redistribute this agreement in
any form. http://www.s-consult.com - rev 8/31/2010
 • Data recovery assistance
• Setup of workstations or servers, applying updates/upgrades or maintaining/moving
servers or workstations
• Costs for third party support plans (Examples: PC Charge, Extended Solutions now
maintained by outside developers, and Starship – as well as any and all other third party
programs) are separate fees – you are required to separately maintain a support plan
(technical support and product upgrades) for any third party programs. Third party
programs may involve additional per call or annual support plans which are invoiced to
your company separately and are not a part of this plan.
• Non-MAS90 / MAS200 application support (Microsoft Office, Network OS, Operating
Systems, Anti-Virus, Etc)
• Operating system, hardware or network issues- including attempts to run MAS 90 or
MAS 200 under a non-supported hardware or O/S platform.
• Any third party (non-Sage) add-ons or Sage custom development tools such as Crystal
Reports, Report Master, FRX, F9, Custom Financial Statements, Visual Integrator or
Custom Office
• Recurring data corruption (same data error more than 3x in a month) , malware, adware,
virus problems.
• Training classes
• Support for other non-employees working on your system (ie. Network vendors,
programmers, outside bookkeepers, outside accountants,etc)
• Research (including attending demos) or consulting for new software add-ons or
functionality
• Non-support related administrative assistance with obtaining information from Sage
Software – including (but not limited to) unlocking keys, new sets of program disks,
online account information, inquiring of Sage about why a certain feature was/wasn't
implemented in a certain way and any other interaction which does not relate to the
direct support of your MAS 90/200 software.

We reserve the right to offset any overdue fees against this prepaid support plan and
subsequently terminate the plan.

This is a technical support agreement for your company. It is non-transferable and is not a
substitute for proper training on MAS90 / MAS200.

We are committed to forming a long term support relationship which results in your total delight.
If within the first 90 days of this agreement you are unhappy with our support for any reason we
will provide a full refund of your current year’s telephone support amount. After 90 days we will
provide a pro-rata refund of remaining phone support fees.

IMPORTANT NOTE: This telephone support agreement does NOT include the software
upgrades (maintenance plan or labor) to your MAS90 / MAS200 software or add-ons (if any).
You must maintain a separate software agreement (Basic Software Maintenance) with Sage
Software in order to receive future upgrades or purchase new modules. If you have third party

(c) 2010 Schulz Consulting, LLC - 860-657-8544 - You may not resell or redistribute this agreement in
any form. http://www.s-consult.com - rev 8/31/2010
enhancements or programs (ex. F9, Credit Card processing, Starship, etc) you must obtain a
separate support agreement from the manufacturer.

AGREED TO BY:

Company Name Schulz Consulting, LLC

Representative Date Representative Date

(c) 2010 Schulz Consulting, LLC - 860-657-8544 - You may not resell or redistribute this agreement in
any form. http://www.s-consult.com - rev 8/31/2010