Tech&App's Brochure

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Neos IT Training
Providing the bespoke, hands on training solution for you! Training Brochure 2012-2013
After sending one of our IT members on an Exchange course It was clear that Neos werent your typical IT training company, they had people with not just the theory but a real working knowledge of the systems which they taught. We were then confident in using Neos for our company wide training
I would not hesitate in recommending Neos.

Mike Morrison Darbys Solicitors
connecting your business through hands-on training

NEOS IT Training are a specialist training company focussed on delivering real-world IT training to both IT support staff, and business users.
Course tailoring service Our tailoring service is a luxury you can afford, allowing you to combine elements of related courses producing a bespoke solution, designed specifically to fulfil your training needs. Is there any better way to meet all of your training objectives and maximise your training ROI?
tailored courses
all of our courses can be tailored to meet the specific business needs of your organisation.
Applications Microsoft Office CRM Sage Adobe SEO Social Media Technical Windows Server Exchange SQL SharePoint VMware Citrix Linux Cisco
small class Sizes
giving the trainer time to address each delegates training needs.
real world trainers
flexible training solutions for your business needs

practical courses
Our training courses are delivered by IT professionals with a wealth of hands-on, real world skills giving you the knowledge and confidence needed to be effective in the workplace.
own workstations/servers
all of our courses have been specifically designed to incorporate the real world, practical uses of the technology.
giving delegates the maximum amount of hands-on time, to utilize the skills being taught.
Kit supply Running a course at your facilities might sound like a good idea until you start thinking about the practicalities of equipment usage and the impact this could have on day to day business, so why not let us bring the necessary equipment with us?
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Contents
Page 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 Topic Windows 7 Desktop Support Windows 7 Deployment WS2008R2 Updating Skills From WS2003 WS2008R2 Server Administration WS2008R2 Active Directory WS2008R2 Group Policy WS2008R2 PowerShell WS2008R2 Hyper-V Exchange 2010 Server Administration vSphere 5 Install and Configure WS2008R2 Remote Desktop Services WS2008R2 Security SCCM MAC OS X Citrix XenApp 6 Administration Citrix XenDesktop 5 Administration Linux Core Skills Cisco Page 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 Topic Excel 2010 Core Skill Excel 2010 Intermediate Excel 2010 Advanced Word 2010 Core Skill Word 2010 Intermediate Word 2010 Advanced PowerPoint 2010 Core Skills PowerPoint 2010 Advanced Project 2010 Core Skills Outlook 2010 Core Skills Access 2010 Core Skills CRM Sage Adobe SEO Social Media
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Technical Courses
Windows Server Exchange SQL SharePoint VMware Citrix Linux Cisco
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Course Details:
Windows 7 Desktop Support

Learn how to: Install Windows 7 Configure hardware support Configure power management for laptops Manage user accounts and profiles effectively Manage disks and file systems Configure and troubleshoot networking Manage printers and print jobs
Introduction to Windows 7 Windows 7 Versions Comparison of Windows 7 V Vista and XP Windows 7 Architecture Windows XP Compatibility Mode Installation and Migration Windows 7 System Requirements Pre-Installation Tasks Installation Walkthrough Upgrading an existing Windows Installation Using the User State Migration Tool (USMT) Using Windows Easy Transfer Windows 7 Graphical Interface Understanding the User Interface Configuring the Windows 7 User Interface The Windows 7 Desktop and Taskbar The Aero Glass Theme Flip and Flip 3D Taskbar Thumbnails Microsoft Management Console (MMC) Creating a Customised MMC The Favourites Menu MMC Taskpads Managing Active Directory with Windows 7 User and Group Management Implementing local and domain accounts Creating users and groups Nesting role and resource groups Configuring User Account Control (UAC) Managing Disks Hard Disks and File Systems What is a File System? Basic and Dynamic Storage Volumes Managing Storage Volumes with Disk Manager Creating Mounted Volumes Disk Quotas Troubleshooting Disk and Volume Problems Windows 7 Networking Workgroups vs. Domains Local Area Networking (LANs) Using the Network Center Local Area Connections Windows 7 TCP/IP Improvements Configuring Client IP Addresses Automatic Private IP Addressing Wireless Networking (WLANs) Establishing a Wireless Connection Viewing Wireless Connection Details
Introduction to Active Directory Joining a Domain Understanding the Logon Process Browsing the Network and Searching Active Directory Publishing Folders to Active Directory Windows 7 and Notebook Clients Power Management Options Three Power Plans and the Hidden Fourth Power Plan Battery Meter Sleep Mode for Fast Resume Windows Mobility Center Offline Files and Folders Sync Center Revamped Synchronization Headquarters Sharing from Laptops Diagnostic Tools Windows Memory Diagnostics Windows Network Diagnostics Windows Disk Diagnostics System Configuration Utility System Information Problem Reports and Solutions Event Viewer in Windows 7 Reliability Monitor NTFS Security NTFS Access Control Security Principals, SIDs, and Security Access Tokens Local and Network Service Accounts NTFS Permissions Secondary Logon Encrypting File System Data Recovery Agents BitLocker Volume Encryption Partitioning for BitLocker What is a Trusted Platform Module (TPM) Three Modes of Operation Installing BitLocker Using BitLocker to Go Disaster Recovery Windows 7 Backup Utility Safe Mode Recovery Options Repairing Windows 7 Configuring Printing, Scanning, and Faxing Installing a Printer Sharing a Network Printer Setting Printer Properties Controlling Printouts Scanning and Faxing Troubleshooting, Monitoring, and Fine-Tuning
Pre-requisites: No knowledge of supporting Windows 7 is assumed. Duration: 2 days
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Windows 7 Deployment
Learn how to: Deploy Windows 7 Use additional deployment tools (WAIK, MDT, ImageX etc) Create deployment images Automate deployment of images Pre-requisites: This course assumes delegates have an understanding of the principles of Windows 2008 Servers and Active Directory. Duration: 2 days
An Overview of Deployment Tools Understanding the Deployment Process The Tools Used to Create an Image Hardware Preparation The Microsoft Assessment and Planning Tool MAP Process Discovering Computers Inventory Methods Reports Creating and Applying Images Image Formats The WAIK Tools Image Creation Tools Windows PE Create Your Own WinPE Create an Image ImageX and its Switches Apply an Image Virtual Hard Disks (VHD) Managing Images Deployment Image Servicing and Management Mounting Images Adding and Removing Drivers Packages User State Migration Tool Automating Deployments with Windows System Image Manager Manually Installing Windows 7 Windows System Image Manager Answer Files Creating a WSIM Script Validating, Saving and Testing the Answer File Microsoft Deployment Toolkit The Deployment Workbench Creating a Deployment Share Importing an Operating System Adding Applications Adding Drivers and Packages Task Sequences Updating a Deployment Share Deploying Windows 7 to a Bare Metal Machine
Managing and Automating Your Deployment Share Deployment Share Properties OS, Applications, Out-of-Box Drivers and Packages Properties The CustomSettings.ini and Bootstrap.ini Files Automating the Deployment Welcome Page and Network Credentials Lite Touch Installation in Action MDT Advanced Features MDT's Selection Profiles MDT's Media Feature MDT Database Identifying and Associating the Target Computer and Assigning Settings Windows Deployment Service WDS Process and Requirements Configuring WDS WDS and DHCP Adding Boot and Install Images Adding Drivers WDS and the Client Advanced WDS Features Server Properties: Configuration Options Creating the Installation Scripts Enabling Unattended Installation PXE Options Configuring Admin Approval of Unknown Clients Create an Image Using WDS MDT and WDS Integration Troubleshooting WDS Logs to Check on the Client Permissions Joining a Machine to a Domain Common Problems
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Windows 2008 R2 Server Overview What is Windows Server 2008 R2? The Windows 2008 R2 Family Server 2008 R2: Hardware requirements Server 2008 R2 - Feature Comparison Overview - PowerShell Overview - Server Core Overview - Hyper-V Windows Server 2008 R2 Interoperability Monitoring and Optimizing Performance Monitoring Event Logs Using Task Manager to Monitor System Resources Using System Monitor to Monitor System Performance Using System Alerts Identify counters to monitor for optimizing performance Optimizing Performance Resolving Performance Bottlenecks Performance Logging BitLocker Volume Encryption What is BitLocker? Disk Partitioning for BitLocker Trusted Platform Module (TPM) BitLocker Operational Modes Installing and Configuring BitLocker Implementing Disk Management Basic V Dynamic Storage New Disk Management Features Spanned, Striped, Mirrored & RAID 5 Volumes Configuring Disk Quotas Overview Virtual Hard Disks Configuring Virtual Hard Disks Boot Configuration Boot from Hardware and Firmware Managing Startup and Recovery Options Managing System Boot Configuration Using the BCDEDIT Utility BCD Editor Commands Remote Administration and Remote Desktop Using Remote Desktop Remote Desktop for Application Serving Remote Desktop Licensing Remote Desktop Core Functionality Remote Desktop RemoteApp Remote Desktop Gateway Remote Desktop Web Access Remote Desktop Session Broker Remote Desktop Licensing Introduction to Group Policy The Structure of Group Policy Group Policy Objects Understanding Group Policy Inheritance Administrative Control of Group Policy Group Policy Planning and Strategies Monitoring and Troubleshooting Group Policy Managing User Environments with Group Policy Understanding Group Policy Introduction to User Environments and Group Policy Best Practices when Designing Group Policy Group Policy Inheritance Using Administrative Templates Securing the User Environment Troubleshooting Policy Management Backing up and Restoring Policies Group Policy Software Deployment Introduction to Software Deployment Understanding Windows Installer Deploying Software with Group Policy Removing Deployed Software Migrating Overview Migration Migrating from Earlier Server Releases Using CSVDE to perform bulk imports/exports Establishing Trust Relationships Creating One Way Trusts Creating 2-way Trusts Overview ADMT v3.2 Installing and Configuring the Active Directory Migration Tool Performing a Live Migration from earlier Server Releases
Windows 2008 R2
Updating Skills from Windows 2003
Learn how to: Install or upgrade existing operating systems Install and Troubleshoot Active Directory Use the Server Manager Console Install and Configure BitLocker Drive Encryption Implement changes in disk and file management Monitor and optimize Windows 2008 R2 performance Troubleshoot Boot Configurations Implement the changes in Remote Desktop Implement the changes in TCP/IP effectively Configure and Troubleshoot DHCP Servers Pre-requisites: Delegates must have supported Windows 2003 server in a networked business environment or have attended our Windows 2003 server series of training courses. This course is NOT recommended for delegates who already have Windows 2008 Server knowledge. Duration: 4 days
Active Directory Domains and Forests Logical Structure of Active Directory Physical Structure of Active Directory Introduction to Trees and Forests Trust Relationships in Trees and Forests Designing an Active Directory Naming Strategy Security Groups and Organisational Units What are Read Only Domain Controllers (RODCs)? Installing and Deploying RODCs Managing Password Replication Policies Viewing and Managing Credentials on a RODC Create a Windows 2008 R2 Domain Installation Installing Windows 2008 R2 Active Directory Install a new Windows Server 2008 R2 forest Install a new Windows Server 2008 R2 domain in an existing Forest Understanding and Using ADPREP ADPREP Switches Understanding the Active Directory Structure Active Directory Post Installation Tasks The Server Manager What is the Server Manager Utility? Accessing Server Manager Adding/Removing Roles Adding/Removing Features Administrative Control and Active Directory Security Introduction to Object Security in Active Directory Securing Active Directory Objects Designing an Administrative Control Strategy Delegating Administrative Control of Active Directory Objects Best Practices for Delegating Administrative Control Active Directory Operations Masters Introduction to the Roles of Operations Masters Determine the Holder of an Operations Master Role Managing Operations Master Failures What is the Global Catalog? Installing a Global Catalog Server The Active Directory Database Backing Up and Restoring Active Directory Maintaining the Active Directory Database Configuring IPv6 TCP/IP Overview of IPv6 Coexistence with IPv4 Transitioning from IPv4 to IPv6 Configuring a New IPv6 Network and Client Describe the benefits and considerations of IPv6 Troubleshoot IPv6 connectivity Dynamic Host Configuration protocol (DHCP) Overview of the DHCP Server Role Installing and Authorizing the DHCP Server Role Configuring DHCP Scopes and Options Managing a DHCP Database Monitoring and Troubleshooting DHCP Securing DHCP Troubleshooting Common DHCP Issues
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Course Details:
Windows 2008 R2 Server Overview What is Windows Server 2008? The Windows 2008 R2 Family Server 2008 R2: Hardware requirements Server 2008 R2 - Feature Comparison Overview - PowerShell Overview - Server Core Overview - Hyper-V Interoperability with Server 20003 Overview of Active Directory What is Active Directory? Introducing Trees and Forests Active Directory Physical Structure Installing Active Directory on Windows 2008 R2 Servers Troubleshooting the Installation of Active Directory Installation and Deployment Pre-Installation Tasks Installation Troubleshooting Installing / Upgrading to Windows 2008 R2 Preparing for Installation Installing Windows 2008 R2 Server Identifying Setup Errors The Server Manager What is the Server Manager Utility? Accessing Server Manager Adding/Removing Roles Adding/Removing Features Introduction to Networking Windows 2008 R2 Networking Architecture The OSI 7 Layer Model Local Area Networks Wide Area Networks Configuring Wireless Access Introduction to TCP/IP Introduction to TCP/IP The History of TCP/IP Protocols, Ports and Sockets Microsoft TCP/IP Architecture IP Addressing Subnetting Configuring IPv6 TCP/IP Overview of IPv6 Coexistence with IPv4 Transitioning from IPv4 to IPv6 Configuring a New IPv6 Network and Client Describe the benefits and considerations of IPv6 Troubleshoot IPv6 connectivity Configuring and Troubleshooting DNS Installing the DNS Server Role Configuring the DNS Server Role Configuring a DNS Infrastructure Troubleshooting DNS Dynamic Host Configuration protocol (DHCP) The DHCP Server Role The 4-way Handshake Process Installing and Authorizing the DHCP Server Role Configuring DHCP Scopes and Options Managing a DHCP Database Monitoring and Troubleshooting DHCP Securing DHCP Creating and Managing User Accounts Introduction to User Accounts Guidelines for New User Accounts Creating Local User Accounts Creating and Configuring User Accounts Setting Properties for Domain User Accounts Customizing User Settings with User Profiles Best Practices Managing Resource Access by Using Groups Introduction to Groups Universal Groups and Global Groups Domain Local Groups Security v Distribution Groups Implementing Groups in a Workgroup Implementing Groups in a Domain NTFS Security and Permissions NTFS Permissions Setting NTFS permissions on files and folders Sharing Resources Setting Share Level Security Permissions Combining NTFS and Share Level Permissions Managing Distributed File System (DFS) Describe DFS Installing the DFS Service Creating a DFS Namespace Configuring Folder Targets and Replication Viewing Diagnostic Reports for Replicated Folders BitLocker Volume Encryption What is BitLocker? Disk Partitioning for BitLocker Trusted Platform Module (TPM) BitLocker Operational Modes Installing and Configuring BitLocker Disaster Protection Introduction to Disaster Protection Backing Up and Restoring Data Using Disaster Recovery Tools F8 Boot Options Repairing Server 2008R2 Disk Management Disk Management Features File systems supported Basic V Dynamic Storage Creating Simple Storage Volumes Implementing Fault Tolerance Creating Spanned, Striped, Mirrored & RAID 5 Volumes Configuring Disk Quotas Overview Virtual Hard Disks Monitoring and Optimizing Performance Monitoring Event Logs Using Task Manager to Monitor System Resources Using System Monitor to Monitor System Performance Using System Alerts Identify counters to monitor Optimizing Performance Resolving Performance Bottlenecks Performance Logging Implementing Security Auditing Auditing Windows Server 2008 R2 Configuring Auditing Auditing File and Folder Access Auditing Logon Events Viewing/Examining Audi Logs Remote Administration Using Remote Desktop Introduction to Remote Administration Remote Administration Options Windows 2008 R2 Administrative Tools Windows 2008 R2 Remote Desktop for Administration Printing Windows Printing Printer Options Printer Pooling Opening a Print Queue Creating a Printer Filter Web Print Management Printer Permissions
Windows 2008 R2
Server Administration
Learn how to: Install the correct version of Server 2008 R2 Install or upgrade existing servers Use the Server Manager Console Create and Manage User Accounts Create and Manage Groups Install and Troubleshoot Active Directory Install and Configure BitLocker Drive Encryption Implement disk and file management Monitor and optimize Windows 2008 R2 performance Implement Remote Desktop for Administration Implement TCP/IP effectively Configure and Troubleshoot DHCP Servers Configure Auditing and Security Logs Install and Configure Printing Pre-requisites: This course assumes delegates have knowledge of implementing a Windows desktop such as Windows 7 in a Network business environment. These skills can be obtained from our desktop support courses. Duration: 3 days
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Introducing Active Directory Active Directory and the Business Environment Logical Structure of Active Directory Physical Structure of Active Directory Administering a Windows 2008 R2 Network Introduction to Trees and Forests Designing an Active Directory Naming Strategy Implementing a Server 2008 R2 Domain Infrastructure Planning the Domain Structure Security Groups and Organisational Units Create a Windows 2008 R2 Domain Implementing DNS to Support Active Directory The Need for DNS in Active Directory DNS and Active Directory Integration Active Directory DNS Name Resolution Active Directory Integrated Zones Configuring DNS to Support Active Directory Maintaining and Monitoring DNS Installing Windows 2008 R2 Active Directory Install a new Windows Server 2008 R2 forest Install a new Windows Server 2008 R2 domain in an existing Forest What are Read Only Domain Controllers (RODCs)? Installing and Deploying RODCs Managing Password Replication Policies Viewing and Managing Credentials on a RODC Active Directory Post Installation Tasks Removing Active Directory Creating an Organizational Unit Structure Folders V Organizational Units Planning the Organizational Unit Structure Creating and Editing Organizational Units Object Permissions in Active Directory Configuring Users and Groups Administering Domain User Accounts Administering Groups in a Single Domain Using Groups in Trees and Forests Bulk Importing User Information into Active Directory Using Security Groups to Manage Access to Resources Delegating Administrative Control Introduction to Object Security in Active Directory Securing Active Directory Objects Designing an Administrative Control Strategy Delegating Administrative Control of Active Directory Objects Best Practices for Delegating Administrative Control Managing Active Directory Replication Introduction to Active Directory Replication The Replication Processes Examining Replication Topology Monitoring Replication Traffic Configuring Replication Times Adding/Removing Replication Partners Troubleshooting Active Directory Replication Creating Multiple Sites Mastering Site Concepts Defining a New Site Adding Servers to Sites Adding Site Links Bridgehead Servers Active Directory Operations Masters The Roles of Operations Masters Determine the Holder of an Operations Master Role Managing Operations Master Failures What is the Global Catalog? Installing a Global Catalog Server Active Directory Schema Introduction to the Active Directory Schema Accessing the Schema Adding / Modifying Attributes Troubleshooting the Schema Maintaining the Active Directory Database The Active Directory Database Moving the Active Directory Database Backing Up and Restoring Active Directory Maintaining the Active Directory Database Using NTDSUTIL Performing Authoritative Restores Configuring Routing and Remote Access (RRAS) Configuring Network Access Configuring VPN Access Overview of Network Policies Configuring a Custom Network Policy Overview of the Connection Manager Administration Kit Configuring Logging Install and configure the RRAS service Configure VPN access Troubleshoot Routing and Remote Access Network Policy Server Role Service (NPS) Installing and Configuring a Network Policy Server Configuring RADIUS Clients and Servers NPS Authentication Methods Monitoring and Troubleshooting a Network Policy Server Install and configure the Network Policy Server role Describe NPS authentication methods Monitor and troubleshoot a Network Policy server Introduction to Group Policy The Structure of Group Policy Group Policy Objects Understanding Group Policy Inheritance Administrative Control of Group Policy Migrating Overview Migration Migrating from Earlier Server Releases Using CSVDE to perform bulk imports/exports Establishing Trust Relationships Creating One Way Trusts Creating 2-way Trusts Overview ADMT v3.2 Installing and Configuring the Active Directory Migration Tool Performing a Live Migration from earlier Server Installations Understanding and Using ADPREP ADPREP Switches
Windows 2008 R2
Active Directory Design and Implementation
Learn how to:
Identify the components of the Active Directory service Install and configure Active Directory Set up and administer user accounts and groups Delegate administrative control of Active Directory objects Manage Active Directory replication within a site and between sites Create and manage trees and forests in a Windows 2008 R2 domain environment Manage operations masters within Active Directory Maintain and restore the Active Directory database Migrating Active Directory from earlier versions
Pre-requisites:
This course assumes delegates have knowledge of implementing Windows 2008 R2 Servers in a Network business environment. These skills can be obtained from our Windows 2008 Server Administration course.
Duration: 3 days
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Course Details:
Introducing Group Policy Group Policy Preferences and Settings Understanding Group Policy Objects Global v Local GPOs Managing Group Policy Group Policy Administration Tools Creating an Organizational Unit Structure Folders V Organizational Units Planning Organizational Unit Structure Creating and Editing Organizational Units Object Permissions in Active Directory Administrative Control and Active Directory Security Introduction to Object Security in Active Directory Securing Active Directory Objects Designing an Administrative Control Strategy Delegating Administrative Control of Active Directory Objects Best Practices for Delegating Administrative Control Server 2008 Policy Changes Deploying Group Policy Ensuring that Group Policy is Up-to-Date Server 2008 Policy Changes SYSVOL Changes Replication Changes Applying and Linking GPOs Using Default Policies Managing Group Policy Understanding Resultant Set of Policy Managing Local Group Policies Managing Domain Based Policies Delegating GPO Management Managing you GPOs Managing Group Policy Preferences Advanced Group Policy Management Using Change Control Managing Controlled GPOS Controlling GPO Versions and History Searching and Filtering Finding Policy Settings Searching for GPOS Using Security Group Filters Introducing WIMI Filters Maintaining the SYSVOL Migrating the SYSVOL Maintaining the SYSVOL Generating Replication Reports Group policy processing Managing GPO Inheritance GPO Processing and Refreshing Configuring Slow-Link Detection Planning GPO Changes Group Policy Software Deployment Introduction to Software Deployment Understanding Windows Installer Deploying Software with Group Policy Maintaining Deployed Software Removing Deployed Software Troubleshooting Software Deployment Maintaining Group Policy Maintaining GPO Storage Copying, Importing and Migrating GPOs Backing Up and Restoring GPOs Troubleshooting GPOs
Windows 2008 R2 Group Policy Management

Learn how to: Configure local and Active Directory based GPOS Manage workstations and servers with Group Policy Objects (GPOs) Lock down user desktops and computer configurations Target GPOs to specific clients Use GPO Modelling with the GPMC Console Create Software deployment policies Enhance security with improved GPO features Troubleshoot and optimize GPO performance Maintaining highly reliable and secure Windows environments in a costeffective manner is a challenge for many organizations. Group Policies provide the ability to centrally manage your workstation and server configurations in a cost effective and streamlined manner. This course provides the knowledge and skills you need to create and manage effective Group Policies. Pre-requisites: A working knowledge of Windows Server 2008 or Windows Server 2003 is assumed; as can be gained from our Windows 2008/3 Server Administration courses. Duration: 2 days
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Windows 2008 R2 PowerShell

Learn how to: Administer servers and workstations using Windows PowerShell in a Windows 2008 Server environment Harness .NET functionality through PowerShell cmdlets (Command Lets) Manage the execution of scripts Leverage Windows Management Instrumentation (WMI) for computer inventories and configuration Manipulate local and active directory objects using the Active Directory Services Interface (ADSI) interface Pre-requisites: This course assumes delegates have a thorough understanding of implementing Windows 2008 R2 Servers and Domain Controllers in a domain based server environment. This knowledge can be gained from our Windows 2008 R2 Server Administration and our Windows 2008 R2 Active Directory Design and Implementation courses. Duration: 2 days
Introduction to PowerShell Identifying tasks for automation Analysing existing automation solutions Combining the shell and scripting language Using the .NET framework to expanding the scope of managed objects PowerShell Fundamentals Accessing the PowerShell Console Contrasting expression and command modes Accessing the PowerShell help menu Navigating PowerShell drives Configuring the PowerShell Interface Using the enhanced security policy Preventing malicious code execution Using Profiles to optimise the users environment Invoking cmdlets Command Lets Streamlining scripts with simplified syntax Improving productivity and maintainability through consistent command structure Managing Input and Output Securing interactive input using AsSecureString Obtaining input from multiple file formats Formatting output for clarity Redirecting output to alternate locations Manipulating PowerShell Object Instances Reading and writing object properties Driving object behaviour with method operators Controlling Script Execution Constructing object pipelines Pipelining objects to automate administrative tasks Isolating objects through filtering Using WMI Object Instances to Automate Computer Management Assigning properties to control computer configuration Invoking methods to perform system administration Harnessing powerful WMI Query Language (WQL) queries
Implementing Flow Control Enumerating objects via for each-object loops Using Comparison operators Using the Switch statement Creating code using functions Using Wildcard Operators to increase the power of expressions Unleashing the Power of .NET Objects Working with static classes and methods Retrieving object information through reflection Parsing remote computer event logs Configuring Systems with Windows Management Instrumentation (WMI) Using the ADSI Editor Accessing the Active Directory (AD) with the LDAP provider Creating users, computer and groups Manipulating and deleting existing Active Directory objects Manipulating group memberships Using the WinNT Provider to Administer Workstations Accessing local SAM databases Fine-tuning local users and groups Accessing and Manipulating Forest-Wide Data Enumerating sites and subnets What are Operations Masters (FSMOs)? Managing FSMO roles Optimising Scripts Troubleshooting scripts Handling runtime errors Debugging code
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Windows 2008 R2 Hyper-V

Learn how to: Install and configure Windows Server 2008 Hyper-V in a Domain based server environment Understand Hyper-V Virtual Networking concepts and terminology Create and manage Virtual Machines Configure Hyper-V servers to ensure high availability Monitor and troubleshoot the performance of the Hyper -V server Pre-requisites: This course assumes delegates have a thorough understanding of implementing Windows 2008 Servers and Domain Controllers in a domain based server environment. This knowledge can be gained from our Windows 2008: System Administration and our Windows 2008: Active Directory Design and Implementation courses. Duration: 3 days
Introducing Windows Server 2008 Hyper-V What is Windows 2008 Server Hyper-V Hyper-V Hardware Requirements Installing the Hyper-V Server Role Configuring Hyper-V to be Highly Available Configuring Settings and Virtual Networks Configuring Hyper-V Options Configuring Virtual Network Settings Remote Administration of Hyper-V Configuring Hyper-V Remote Administration Scripting Hyper-V Administration Creating Virtual Machines and Hard Drives Creating Virtual Hard Drives Creating Virtual Machines Virtual Machine Settings, Snapshots, and High Availability Managing Virtual Machine Settings Using Virtual Machine Snapshots Configuring High Availability Performance Monitoring Introduction to System Center Virtual Machine Manager Introducing SystemCenter Virtual Machine Manager Managing Virtual Machines with SCVMM Managing Hosts and Host Groups
SCVMM Virtual Machine Image Library and Checkpoints Using the SCVMM Library Managing Profiles and Templates Managing Image Libraries in SCVMM Managing Checkpoints Migration of Virtual Machines to HyperV Migrating Legacy Virtual Machines Understanding the Impact of Migrated Virtual Machines PowerShell and Disaster Recovery Using PowerShell to Manage Hyper-V Backing up Virtual machines Disaster Recovery Implementing Data Protection Manager Implementing High Availability for Hyper-V Installing Failover Clustering Configuring Live Migration Understand Network Load-Balancing (NLB) Understand the types of Cluster, Quorum and Storage options that can be created together with their advantages/ disadvantages
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Exchange 2010 Server Administration

Learn how to: Install Exchange 2010 Server Manage recipients in Exchange Configure client access Configure Outlook Web Access Configure message routing Secure message transport Backup and restore mailboxes
Overview of Exchange and Active Directory Integration of Active Directory and Exchange Server 2010 Exchange Functionality Features of Exchange 2010 Exchange 2010 Components Exchange 2010 Server Roles Installing Microsoft Exchange 2010 Server Preparing for an Exchange 2010 Server Installation Installing Exchange 2010 Server Post Installation Administration Tasks Administering Exchange 2010 Server Overview of Exchange Server 2010 Administration Tools Administering Exchange Server 2010 Mailbox Servers Managing Recipients in Exchange Server 2010 Configuring Mailbox Servers Configuring Recipients Exchange 2010 Client Access The Client Access Server Role New Client Features in Exchange Server 2010 Implementing Outlook Web Access Implementing Mobile Messaging Configuring Outlook Web Access Settings Configuring ActiveSync Policies Message Routing Understanding Message Routing in Exchange 2010 Managing Message Routing Configuring Message Routing for a Branch Office Troubleshooting Message Routing Between Sites
Securing Messages The Edge Transport Server Role Securing Internet E-Mail with Active Messaging Protection Configuring Message Routing for Internet E-Mail Configuring Message Routing Between Partner Organizations Public Folders Understanding Public Folders Creating, Managing and Accessing Public Folders Public Folder Replication Collaborative Working Implementing Messaging Policies in Exchange Server 2010 Introducing Messaging Policies Implementing Transport Rules Implementing Messaging Records Management Implementing Transport Rules Implementing Messaging Records Management Disaster Recovery Backing Up and Restoring Mailbox Databases Restoring Mailbox Databases using Local Continuous Replication (LCR) Leveraging Volume Shadow Service (VSS) Restoring Data using the Recovery Storage Group Implementing Unified Messaging Introducing Unified Messaging Installing Unified Messaging Install the Unified Messaging server role Create and configure a dial plan Create an IP Gateway Create a hunt group Create a Unified Messaging mailbox policy Enable a mailbox for Unified Messaging Create an Automated Attendant
Pre-requisites: Delegates should be confident supporting a Windows 2008 Active Directory environment.
This course is not recommended for delegates who have good working knowledge of Exchange 2007 due to the similarities between the products
Duration: 3 days
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VSphere 5 Install and Configure

Learn how to: Install and configure ESXi Install and configure vCenter Server components Configure and manage ESXi networking and storage using vCenter Server Deploy, manage, and migrate virtual machines Manage user access to the VMware infrastructure Use vCenter Server to monitor resource usage Use vCenter Server to increase scalability Use VMware vCenter Update Manager to apply ESXi patches Use vCenter Server to manage higher availability and data protection Pre-requisites: Delegates should be confident supporting a Windows server environment as can be gained from our Windows 2008 R2 Server Administration course. Duration: 4 days
Introduction to VMware Virtualization Virtualization, virtual machines, and vSphere components Server, network, and storage virtualization VSphereand the cloud architecture Install and use vSphere user interface Virtual Machines Introduce virtual machines, virtual machine hardware, and virtual machine files Deploy a single virtual machine and virtual machine appliance VMware vCenter Server vCenter Server and database requirements vCenter Server architecture Deploy a vCenter Server appliance View and create vCenter Server inventory objects Configure and Manage Virtual Networks Describe, create, and manage a standard virtual switch Describe and modify standard virtual switch properties Configure and Manage vSphere Storage Configure ESXi with iSCSI, NFS, and Fibre Channel storage Create and manage vSpheredatastores Configure, deploy, and manage the VMware Virtual Storage Appliance Virtual Machine Management Deploy virtual machines using templates, cloning, and VMware vCenter Converter Modify and manage virtual machines Create and manage virtual machine snapshots Perform VMware vMotion and Storage vMotion migrations
Access and Authentication Control Control user access through roles and permissions Configure and manage the ESXi firewall Integrate ESXi with Active Directory Introduce vShield Zones Resource Management and Monitoring Control virtual machine access to CPU, memory, and I/O resources VMkernel methods for optimizing CPU and memory usage Monitor resource usage using vCenter Server performance graphs and alarms Data Protection Strategies for backing up ESXi hosts Introduce the backup/recovery APIs Strategies for backing up virtual machines High Availability and Fault Tolerance Configure and manage a VMware High Availability (HA) cluster Configure fault-tolerant virtual machines using VMware Fault Tolerance Scalability Configure and manage a VMware Distributed Resource Scheduler (DRS) cluster Configuring Enhanced vMotion Compatibility Using VMware HA and DRS together Patch Management Manage ESXi patching and patch compliance using vCenter Update Manager Installing VMware vSphere 5 Components Introduce ESXi Installable installation Introduce vCenter Server installation Additional vCenter Server module installation
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Windows 2008 R2 Remote Desktop Services

Learn how to: Install and configure Remote Desktop Services Understand and configure Remote Desktop Services Licensing Configure and troubleshoot Remote Desktop Services connection properties Install applications on Remote Desktop Services Configure Remote Desktop Services Web Access Configure Remote Desktop Services Easy Print Configure Remote Desktop Services Gateway properties Monitor active connections Configure resource allocation policies using WSRM based on the environment Monitor WSRM performance using the WSRM Monitoring Remote Desktop Services tool
Configuring Remote Desktop Services CoreFunctionality Understanding Remote Desktop Services Configuring Remote Desktop Services Role Configuring Remote Desktop Services Settings Configuring and Managing Remote Desktop Services Licensing Identify the appropriate licensingscope. Configure the license server scope:forest, domain, and workgrouplicensing. Identify when to use the per-user andperdevice licensing modes. Configuring Remote Desktop Services Licensing Managing Remote Desktop Services Licenses Configuring and Troubleshooting Remote Desktop Services Connections Configuring Remote Desktop Services Connection Properties Configuring Remote Desktop Services Properties Using Group Policy Troubleshoot Remote Desktop Services connection properties for a single-user Troubleshoot Remote Desktop Services connection properties for multiple users Configuring Remote Desktop Services Resources Installing Applications Configure Remote Desktop Services WebAccess to make Remote Desktop Services RemoteApp programs availablethrough a Web site. Configure Remote Desktop Services Easy Print
Configuring Remote Desktop Services WebAccess Installing the Remote Desktop Services WebAccess Role Service Configure Remote Desktop Services WebAccess. Configure Remote Desktop Services RemoteApp programs for Remote Desktop Services Web Access Configuring Session Broker Configure a Remote Desktop Services sessionbroker for a load-balanced Remote Desktop Services farm Configuring and Troubleshooting Remote Desktop Services Gateway Define when to use Remote Desktop Services Gateway Configure Remote Desktop Services Gatewayproperties Monitor active connections using Remote Desktop Services Gateway console Troubleshoot a Remote Desktop Services Gateway connectivity issue Managing and Monitoring Remote DesktopServices Manage Remote Desktop Services connections to ensure availability Resolve client connectivity issues byverifying end-user configuration usingRDC Monitor Remote Desktop Services connectionsto determine when to force clientdisconnect Identify monitoring methods for Remote Desktop Services role specificinstances Configure resource allocation policiesusing WSRM based on theenvironment Monitor WSRM performance using theWSRM Monitoring Remote Desktop Services tool
Pre-requisites: A working knowledge of Windows Server 2008 R2, as can be gained from our Windows 2008 R2 Server Administration course. Duration: 2 days
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Windows 2008 R2 Security

Learn how to:
ImplementWindowsSecurityTools UnderstandWindowsSecurityPrinciples ManageAccessControl Implement Auditing ProtectWindowsbasedclients Protect ServerRoles Protect Networks ProtectInternet Services
Subjects, Users, and Other Actors Types of Security Principals (Users, Groups, Computers, etc) Security Identifiers Authenticators and Authentication Protocols Something You Know, Something You Have Understanding Authenticator Storage Authentication Protocols Smart Card Authentication Attacks on Passwords Managing Passwords Access Control Terminology Tools To Manage Permissions User Rights And Privileges RBAC/AZMAN Understanding User Account Control (UAC) What Is User Account Control? Components of UAC UAC Group Policy Settings What's New in UAC inWindowsServer2008 UAC Best Practices Firewall and Network Access Protection Windows Filtering Platform Windows Firewall with Advanced Security Routing and Remote Access Services Internet Protocol Security Network Access Protection Services Introduction to Services Attacks on Services Service Hardening Securing Services Group Policy What Is New in Windows Server2008 Group Policy Basics What Is New in Group Policy Managing Security Settings Auditing Why Audit? How Windows Auditing Works Setting an Audit Policy Developing a Good Audit Policy NewEventsinWindowsServer2008 Using the Built-In Tools to Analyze Events
Designing Active Directory Domain Services for Security Read-Only Domain Controllers Restartable Active Directory Domain Services AD DS Auditing Active Directory Lightweight Directory Services Active Directory Federation Services Overview Securing Directory Services Against Common Threats Securing DNS Against Common Threats Implementing Active Directory Certificate Services What Is New in Windows Server2008 PKI Threats to Certificate Services and Mitigation Options Securing Certificate Services Best Practices Patch Management The Four Phases of Patch Management The Anatomy of a Security Update Tools for Your Patch Management Arsenal Securing the Server Server Core The Security Configuration Wizard Securing Internet Applications and Components Securing Web Servers Configuring Security for Common Internet Protocols Configuring Security for Web Browsers Preserving Business Continuity & Responding to Security Incidents Recovering from Disasters Communicating the Impact of Risks Identifying Security Incidents Responding to Security Incidents
Pre-requisites:
This course assumes delegates have a workingknowledgeofWindows Server2008andActiveDirectory. This knowledge can be gained from our Windows 2008 R2 Server Administration and our Windows 2008 R2 Active Directory Design and Implementation courses.
Duration: 3 days
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System Centre Configuration Manager (SCCM)

Learn how to: Plan, deploy, and manage Configuration Manager Plan and deploy sites and clients Configure software distribution Deploy operating systems Manage software updates
Overview of Configuration Manager Where Configuration Manager Fits Within the System Center Solution Configuration Manager Features Overview of Configuration Manager Site Architecture Overview of Configuration Manager Client Planning and Deploying a Single-Site Architecture Planning to Deploy a Configuration Manager Site Preparing to Deploy a Configuration Manager Site Installing a Configuration Manager Site Server Discovering Resources Upgrading an SMS 2003 Site to Configuration Manager Manage Configuration Manager users Configure boundaries Enable and configure discovery methods Planning and Deploying Configuration Manager Clients Preparing for Client Deployment Deploying Clients Managing Configuration Manager Client Installations Troubleshooting Client Deployment Collecting Inventory and Metering Software Usage Overview of Inventory Collection Collecting Hardware Inventory Collecting Software Inventory Managing Inventory Metering Software Usage Configure software metering Querying and Reporting Data Introduction to the Architecture of Data and Status Queries Creating and Running Queries Configuring and Deploying a Reporting Point Creating and Running Reports Creating and Running Dashboards Create a reporting point Create a dashboard Preparing for and Managing Software Distribution Overview of the Software Distribution Processes Preparing the Site for Software Distribution Objects Configuring Software Distribution Objects Creating and Configuring Collections Creating and Configuring Packages and Programs Distributing and Advertising a Program Monitoring and Troubleshooting Software Distribution Create a collection for software distribution Create and configure a package and program Distribute a package to distribution points Create an advertisement for a software package Install a software package
Deploying Operating Systems Using Configuration Manager Overview of Operating System Deployment Task Sequences in Operating System Deployment Capturing an Operating System Image Deploying an Operating System Operating System Image Deployments using PXE Configure the PXE environment Prepare a deployment task sequence and advertise it to a collection Boot the computer using PXE and install the image Deploying and Managing Software Updates Overview of Software Updates Preparing for Software Updates Managing Software Updates Monitoring and Troubleshooting Software Updates Working with Desired Configuration Management in Configuration Manager Overview of Desired Configuration Management Configuring Desired Configuration Management Viewing and Troubleshooting Compliance Results Using Remote Tools and Wake On LAN Features About Configuration Manager Remote Tools Configuring the Remote Tools Client Agent Monitoring and Securing Configuration Manager Remote Tools Configuration Manager Wake On LAN Configuring and Monitoring Wake On LAN Enable and configure Wake On LAN View a report for Wake On LAN Managing Mobile Devices Overview of Mobile Device Management Configuring Server Settings to Support Mobile Device Management Configuring Client Settings Managing Mobile Devices Configure the client deployment files Install the mobile device management client Manage the mobile device View mobile management reports Maintaining and Troubleshooting Configuration Manager Maintaining Configuration Manager Backup and Recovery of Configuration Manager Configuration Manager Troubleshooting Tools Planning and Configuring a Multiple Site Hierarchy The Configuration Manager Site Hierarchy Configuring Configuration Manager Site Communications Installing a Secondary Site Server Decommissioning Sites and Hierarchies Roaming in Multiple Site Hierarchies Install a secondary site Install a proxy management point Uninstall a secondary site Advertise the Microsoft Office Excel Viewer Advertise the Microsoft Office PowerPoint Viewer Advertise the Microsoft Office Word Viewer
Pre-requisites: Delegates should be familiar with deploying, configuring, and troubleshooting Windows XP and/or Windows 7, TCP/IP networking, SQL Server, Active Directory, and basic Public Key Infrastructure concepts. Duration: 5 days
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MAC OS X:
Working with Active Directory and Mac OS X Combined with IOS 5 Configuration
Learn how to: Configure Mac OS X clients Integrate with Windows servers Use Mac OS X Server to supplement your existing directories Configure iOS for use with Microsoft Exchange Deploy iPhones and iPads Mange profiles Deploy applications Pre-requisites: Delegates should have a basic knowledge of Mac OS X, Windows Server 2003 or 2008, and an understanding of basic IP networking, ports and protocols. Working knowledge of Mac Networks would also be advantageous. Duration: 3 Days
Install and Configuration Installing Mac OS X Troubleshooting installation problems Configuring Mac OS X with the Setup Assistant Update system software and applications with Software Update Network Configuration and Troubleshooting Basic network configuration TCP/IP networking Ethernet WiFi, multiple network connections Using different network locations Isolating and troubleshooting network issues using standard tools Accessing Network Services Connecting to common network resources AFP, SMB, FTP and WebDAV Bonjour NETBIOS Enabling network services on a Mac OS X client Sharing files between Macs and Windows PCs Using SSH to connect to another Mac Personal firewalls Troubleshooting network services Common Scenarios Adding Macs to an existing network Best practices for home folder access Accessing share points on various servers Client troubleshooting Directory Integration Directory concepts Exploring Apple's Open Directory system Using Directory Utility Configuring the Active Directory connector Testing and troubleshooting directory or log-in problems.
Common Scenarios Adding Macs to an existing network Best practices for home folder access Accessing share points on various servers Client troubleshooting Mac OS X Server Install and configuration of Mac OS X Server Exploring the features Choosing which services to provide Creating share points for Mac and Windows users Account Management Adding users and groups Importing from text files Using preset templates Setting permissions and authorisation Limiting access to services Linking your Mac OS X Server to Active Directory Policies and Preferences Managing accounts Preference management Managed network browsing Mobile accounts Troubleshooting managed preferences Deployment Configuring the NetBoot service on Mac OS X Server Creating images with System Image Utility Deploying images over the network Third-party deployment tools Apple Remote Desktop Using ARD to remotely configure clients Locking screens Copying files Installing software Generating reports Sending UNIX commands to multiple clients
iOS 5 Overview Features if iOS 5 on iPad and iPhoneiPad Preparation and WiFi setup Airplay and Apple TV Apple ID and iCloud iPad Deployment iPad Deployment Models Settings and Restrictions Using iTunes for deployment Configuring an administrator Mac Managing your data, using iCloud, Dropbox and WebDAV Using Apple Configurator to manage iPads
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Citrix XenApp 6 Administration

Learn how to: Install XenApp6 Perform administrative configuration Install and configure web interfaces Deliver applications and content Configure policies and load management Optimize the user experience Configure self-service applications Configure printing Use XenApp security Monitor XenApp Pre-requisites: Delegates should be familiar with Windows 2008 R2 administration, Active Directory, TCP/IP networking, and SQL Server. Duration: 5 days
Introducing XenApp 6 Understanding XenApp 6 editions Identifying XenApp 6 features Understanding the XenApp architecture Delivery services console Implementing XenApp licensing License file management High availability considerations Installing XenApp Installing XenApp XenApp server role manager Web interface installation and configuration Hardware and software requirements XenApp configuration Configuring XenApp Administration Worker groups Administrator privilege levels Configuration logging Installing and Configuring Web Interface Architecture and communications Web interface installation Site creation Web interface site modification Specifying Citrix plug-in backup URLs Site appearance Workspace control Citrix plug-ins and the web interface Configuring authentication Configuring secure access Client-side proxy settings Server configuration Web interface site removal Troubleshooting the web interface Delivering Applications and Content Published resources VM hosted apps Organising published resources for users Published resource settings Troubleshooting application delivery Application Streaming Understanding Application streaming Citrix offline plug-in Citrix streaming profiler Application delivery methods Streaming to servers Publishing a streamed application Configuring sites for application streaming Offline access management Troubleshooting application streaming Configuring Policies Group policy integration Policy rules and filtering Policy modelling and troubleshooting
Load Management Load manager Load balancing Load evaluator configuration Preferential load balancing Troubleshooting load management Optimising the User Experience Optimising Session Performance HDX broadcast session reliability HDX RealTime HDX plug-n-play HDX MediaStream SpeedScreen latency reduction HDX 3D User profiles Troubleshooting the user experience Configuring Self-Service Applications Citrix receiver Citrix merchandising server Citrix Dazzle Plug-ins Troubleshooting Self-Service application issues Configuring Printing Understanding Printing in XenApp Printer provisioning Printing pathways Printer drivers Citrix Universal Print Administrator-assigned network printers Workspace control and proximity printing Printing preferences Printing bandwidth Troubleshooting printing problems Securing XenApp XenApp security SecureICA Citrix SSL relay Access gateway Web interface configuration Troubleshooting access gateway with XenApp Monitoring XenApp Monitoring and recovery EdgeSight monitoring License usage monitoring AN overview of Workflow Studio Accessing the server farm using PowerShell Administering the server farm using commands Additional Components SmartAuditor Single Sign-on EasyCall voice services Branch optimisation Provisioning services Power and capacity management XenServer
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Citrix XenDesktop 5 Administration

Learn how to: Determine the best Flexcast delivery model for each user group Build a XenDesktop proof-of-concept environment Configure a XenServer host for desktop delivery Build and configure a production XenDesktop site Manage virtual desktops as a single entity Modify a desktop image without impacting user productivity Restrict or allow certain XenDesktop features using policies Monitor site activity and troubleshoot issues in Desktop Director Install and configure Provisioning services Copy a desktop image to a virtual disk Identify the XenClient infrastructure Install and configure Synchronizer for XenClient Pre-requisites: Delegates should be familiar with Windows 2008 R2 administration, Active Directory, and virtualisation concepts. Duration: 5 days
Introducing XenDesktop UnderstandingXenDesktop Desktop Virtualization Virtual Desktop Models HDX Technologies Hosted Desktop Delivery Quick Deploy Configuring the Hypervisor for Desktop Delivery Virtualization Components Hypervisors Windows Virtual Machine Architecture Installation from an ISO Windows Virtual Machine Creation XenServer Tools Templates and Life-Cycle Operations Virtual Machine Management XenConvert Virtual Machine Resource Management Events and Alerts Resource Pools Virtual Machine Movement Network Components and Architecture NIC Bonds VLANs Storage Installing and Configuring XenDesktop XenDesktop Architecture Production Site Configuration License File Management Security Considerations Active Directory Considerations Configuring a XenDesktop Site Web Interface Considerations Desktop Delivery Communication Process Access Gateway Single Sign-on to Web Interface SmartAccess Managing Desktop Catalogs and Groups Administration Roles Preparing a Virtual Desktop for Delivery Manual Firewall Configuration Machine Creation Services Desktop Catalogs Machine Types Virtual Desktop Updates Desktop Groups Power Management Pools and Buffers Configure Power Management Troubleshooting Desktop Catalog and Group Issues Customising the User Experience User Device Types Display Modes Profile Management User Profiles Redirecting User Data Managing User Profiles FlexCast for Apps Application Delivery Method XenDesktop Policies Policy Settings Troubleshooting Customisation Issues
Monitoring XenDesktop Sites Desktop Director Filters Searching for a User or Machine User and Machine Management User Shadowing Troubleshooting Site Monitoring Issues Streaming Desktops to Virtual and Physical Machines Streamed VHDs and Catalogs Provisioning Services Key Services Installation Planning Network Boot Services Boot Process Provisioning Services Farm Design SQL Database Server Storage Requirements Provisioning Services Installation Store Configuration Creating a Shared vDisk vDisk Image Modes Write-Cache Types Cache on Server Disk Cache on Devices Hard Drive Target Device-based RAM Cache Target Device RAM To Create a vDisk Imaging Wizard vDisk File Creation VHD Format vDisk Mounting vDisk Formatting Master Target Device XenConvert Overview Troubleshooting vDisk Creation Issues Administering Provisioning Services Components Provisioning Services Hosts in the Console Target Device Connections Target Device Management Active Directory Integration To Manage Domain Passwords To Integrate Active Directory vDisk Management Streamed Desktop Catalogs vDisk Updates Incremental Update Rollback Scheduled vDisk Updates vDisk Update Strategies Delivering Local VM Desktops XenClient Architecture Synchronizer for XenClient XenClient Installation To Create a Virtual Machine XenClient Tools Synchronizer Installation and Configuration Image Management User Management Device Management XenClient User Experience Secure Application Sharing Troubleshooting Local VM Desktop Issues
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Linux Core Skills

Learn how to: Create, copy, rename, move and delete files and directories Use the shells redirection and pipe facilities Edit text files using the vi editor Set and change access permissions on files Monitor and control processes Use the basic file and text searching utilities Customise login environments Use and customise the graphical systems Pre-requisites: This course assumes delegates have knowledge of implementing Windows 2008 R2 Servers in a Network business environment. These skills can be obtained from our Windows 2008 Server Administration course. Duration: 3 days
Introduction to the LINUX Operating System A brief history of UNIX and LINUX GNU project/ FSF GPL GNU General Public license (Copyleft) Popular versions of LINUX available The LINUX kernel Overview of commands and utilities The graphical user interfaces available A LINUX login session from the command line Basic Syntax rules. Essential keyboard shortcuts The LINUX GNOME/KDE Desktops The GNOME and KDE desktops and XWindows Configuring and switching between desktops Web browsers Office suites File managers Nautilus &conqueror Basic Commands Basic file handling commands Directory handling commands Filename wildcard characters Bash built in features Locating files :locate,slocate Getting Help man pages, info, /usr/share/doc Sources of information available on the WEB The LINUX File System The file system structure Directories and files Pathnames : relative and absolute Navigating the file system Navigating using file managers konqueror/nautilus Backup and compression Managing files : head,tail,less etc. Managing floppy disk and filesystems File Access Control Users and groups User information commands File access permissions Changing file attributes Default file permissions Switching users and user groups Extended file permissions Redirection and Pipes Input and Output redirection Association Overwriting and appending redirection Using pipes to connect processes together Teeing output within pipelines Combining redirection and pipes
The vi/vim Editors Introduction to text file editing How to use the vim editor Copying, moving, editing and deleting text Search and replace features Reading and writing files Using regular expressions within vi/vim Other graphical editors Processes What is a process? System and user processes Process ancestry and states Monitoring processes Killing processes Background processes Using Job control Altering Process scheduling priorities String Processing and Regular Expressions Sort, uniq,cut diff & paste : string processing Regular expressions Using grep&sed with regular expressions Other string processing commands The Bash Environment What is an environment? The Bash Shell environment Environment variables and aliases The system/user profile The bash login sequence Command line history and editing Extended bash functionality Bash Shell Scripting Basics Scripting basics Creating and executing shell scripts Handling input Positional passed parameters Simple testing constructs If/then/else constructs Basic Networking Commands Using the secure shell : ssh Copying files with scp Using ftp clients Network diagnostic tools
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CISCO
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Application Courses
Microsoft Office CRM Sage Adobe SEO Social Media
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Excel 2010 Core Skills

Learn how to: Understand the structure and layout of Spreadsheets Create, modify and Save Spreadsheets Enter information Perform calculations using formulas Format spreadsheets to make them look professional Create a variety of different charts Sort and Find Information Print Spreadsheets
Pre-requisites: Delegates should be familiar with working in Windows. No knowledge of Microsoft Excel 2010 is assumed. Duration: 1 day
Excel Introduction What is Microsoft Excel? Starting Excel The Excel Screen The Tab-and-Ribbon Interface The Quick Access Toolbar Keyboard Shortcuts Using Help Workbooks and Worksheets The Structure of Excel Files XLS and XML Opening an Existing Workbook Saving a Workbook Starting a New Workbook Navigating a Workbook Managing Worksheets Entering Information Spreadsheet Information Formatting Cells for Specific Contents Entering Labels Using Numbers as Labels Using Spellcheck Using AutoComplete Entering Numbers Using Currency and other formats Date and Time Using Percentages Using Fractions Selecting a Range Using Autofill Entering Formulas Basic Formulas Order of Operations (BODMAS) Basic Mathematical Functions Using SUM Using AVERAGE Using COUNT Using MAX Using MIN Using AutoSum Referencing Other Cells in Formulas
Multiple Worksheets and WorkBooks Referencing Cells in Other WorkSheets Referencing Cells in Other Workbooks Opening Workbooks with External References Formatting Workbooks Editing Cell Contents Selecting Cells Copying and Moving Cells The Clipboard Inserting and Deleting Cells, Rows and Columns Using Undo and Redo Using Find and Replace Cell Comments Formatting Cell Content Advanced Cell Formatting AutoFormat Using Format Painter Row Height and Column Width Cell Styles Themes Charts Chart Types Creating a Chart Formatting and Editing Chart Objects Changing the Source Data of a Chart Charging a Charts Type Annotating Charts Sorting data Sorting Data Multilevel Sorting Filtering a List With AutoFilter Printing a Worksheet Using Print Preview Printing a Large WorkSheet Printing a Chart Additional Print Options
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Excel 2010 Intermediate

Learn how to: Colour code data based on its value Filter and sort data in tables Create decision-making functions Make use of date and time functions Make use of financial functions Make use of statistical functions Make use of text based functions Work with data across multiple workbooks and worksheets Share workbooks for collaborative working Import and Export data Pre-requisites: Delegates should have a good working knowledge of using Excel 2010 as can be gained from our Excel 2010Core Skills course. Duration: 1 day
Conditional Formatting Introduction to Conditional Formatting Highlighting Specific Values Data Bars Color Scales Icon Sets Fine-Tuning Conditional Formatting Using Multiple Rules Organizing Data Using Tables Create Tables Modify Tables Format Tables Sorting and Filtering Sorting Data Mutlilevel Sorting Filtering a List with Autofilter Filtering a List with Advanced Filter Working With Tables Highlighting Duplicates Combining Data from Multiple Tables Auto Outline Automatic Subtotaling Advanced Charting Exploding Slices in a Pie Grouping Slices in a Pie Creating Combination Charts Working with Graphics Inserting Pictures Inserting ClipArt Creating AutoShapes Formatting Graphic Objects
Advanced Formulas and Functions Inserting Functions Formula Building Recommendations Naming Cells and Ranges Logical Statements Conditional Formulas (AND, OR, NOT) IF Functions Nested IF Functions Combining IF with AND, OR, and NOT IS Functions Using IS with IF to Change Error Messages Database Formulas and Functions The LOOKUP Function Array Lookup Vector Lookup The VLOOKUP Function The HLOOKUP Function Detailed Functions Date and Time Calculations Text and Data Functions Mathematical Functions Statistical functions Importing and Exporting Exporting Data From Excel Importing Data From Other Applications CSV files
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Excel 2010 Advanced

Learn how to: Analyze worksheet data by creating pivot tables Make use of external data sources Compare and contrast workbook files and file links Outline and consolidate worksheets Analyze worksheet data by using scenarios Ensure only the correct data is added to a sheet using validation techniques Record and modify macros by using the Visual Basic Editor Create and work with interactive Web documents
Pivot Tables What is a Pivot Table? Pivot Table Definitions Creating a Pivot Table Managing Pivot Tables Adjusting the Information in a Pivot Table Multi-Layered Pivot Tables Filtering a Pivot Table Pivot Charts Data Forms What is a Data Form? Viewing Records with a Data Form Deleting Records with a Data Form Adding New Records with a Data Form Changing Records with a Data Form Finding Specific Records with a Data Form Data Tables What is a Data Table? Using Data Tables for Forecasting Creating a One Input Data Table Creating a Two Input Data Table Scenarios Creating a Scenario Managing Scenarios Creating a Summary Report Goal Seek What is Goal Seek? Using Goal Seek to Achieve Your Target Figures Goal Seeking with Complex Equations Solver What is Solver? Defining a Problem in Solver Using the Solver Tool to Get the Best Results
Sharing Workbooks Inserting Comments Tracking Changes Understanding the Change Log Highlighting Changes Accepting and Rejecting Changes Sharing a WorkBook Opening a Shared WorkBook Saving Changes to a Shared WorkBook Resolving Conflicts Protecting and Hiding Information Protecting Cells Turning On Protection Turning Off Protection Hiding Information Data Validation Understanding Data Validation Input Messages Error Alerts Using Lists Macros What is a Macro? Recording a Macro Running a Macro Personal Macro Workbook Adding a Macro to a Toolbar Excels Visual Basic Programming Language Web Queries Understanding Web Queries Creating a Web Query
Pre-requisites: Delegates should have a very good working knowledge of using Excel 2010 as can be gained from our Excel 2010Core Skills and Excel 2010Intermediate courses. Duration: 1 day
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Word 2010 Core Skills

Learn how to: Use simple editing techniques Navigate in a large document by using the mouse and keyboard Move and copy text within and between documents Apply and remove character and paragraph formatting Use tabs effectively Setup a page for print Use Words proofing tools, such as the spelling checker and thesaurus Print documents, envelopes, and labels Pre-requisites: No knowledge of Word 2010 is assumed. Duration: 1 day
Word Basics Introduction to Word The Word User Environment Exploring the Ribbon Using Contextual Tabs Print Layout Full Screen Reading Layout Web Layout Outline Draft Zooming In Getting Help in Word Creating, Opening and Saving Documents Creating a New Blank Document Entering Text Saving a Document Opening and Editing a Document The Save As Command Print Preview Navigating in a Document Scrolling in a Document Searching in a Document Additional Editing Techniques Techniques for Selecting Text Moving and Copying Text Rearranging Blocks of Text Search and Replace Text Text Formatting Changing Font Changing Font Size Changing Font Colour
Paragraph Formatting Indents Line Breaks Line Spacing Tabs Paragraph Borders and Shading Lists Bulleted Lists Numbered Lists Customising List Appearance Restarting Numbered Lists Proofing Tools Spell Checking Managing Dictionaries AutoCorrect Grammar Thesaurus Translations Word Counts Controlling Page Appearance Headers and Footers Preparing for Duplex Printing Page Orientation Margins Page Breaks Printing Printing a Document Envelopes and Labels
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Word 2010 Intermediate

Learn how to: Use tables to format information Use section breaks to format different sections of a document Format text in columns Perform Mail merge with a document with data to make variations of one document Create, modify, and use styles to affect the appearance of text Create and use templates Manage document changes Insert graphics into a document
Introduction to Tables Creating a Table Editing Tables Inserting and Deleting Rows and Columns Merging and Splitting Cells Table Borders and Shading Table Calculations Sections Creating Sections Managing Sections Formatting Newspaper Columns Managing Styles Displaying Styles Editing Existing Styles Creating Custom styles Deleting Styles Managing Style Sets Using Quick Parts Create Building Blocks Insert Building Blocks Modify Building Blocks Insert Fields Using Quick Parts Using Outline View Applying Outline Levels Show and Hide Outline Levels Change the Order of Text Using Outlines
Introduction to Templates Introduction to Templates The Normal Template Using Templates Using Graphic Effects Adding a Drop Cap Inserting a Text Box Inserting and Editing WordArt Inserting Pictures Inserting ClipArt Inserting SmartArt Adding a watermark Using Charts Inserting a Chart or Graph Changing Chart Data Change the Chart Type Merging Running the Mail Merge Wizard Creating a Mail Merge Document Merging to E-mail Editing and Sorting the Recipient List
Pre-requisites: Delegates should have a working knowledge of Word 2010 as can be gained from our Word 2010 Core Skills course. Duration: 1 day
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Word 2010 Advanced

Learn how to: Manage document changes Work with large Word documents Insert tables of contents and indexes Use Word to create and edit a Web document Secure Word documents Use Macros to automate tasks Use Word to create forms
Working with Large Documents Creating a Table of Contents Updating a Table of Contents Creating an Index Bookmarks Cross-References Using a Concordance File to Index Creating a Table of Figures Footnotes and Endnotes Creating Citations and a Bibliography Managing Document Changes Using Different Versions of a Document Tracking Changes to a Document Using Highlights and Comments Accepting and Rejecting Changes Comparing Two Similar Documents Forms Create Forms Using a Form Template Creating a Form Template Inserting Fields in a Form Template Protecting a Form
Securing a Document Limiting the Formatting Options in a Document Set Regions of a Document that can be Modified Password Protecting Your Document Add a Digital Signature to a Document Macros Tasks Automating Tasks Administering Macros Customising Word Customising the Quick Access Toolbar Creating Keyboard Shortcuts Changing Word's Display Customising the Save Document Settings The Internet and the Web About the Internet and the Web Creating a New Web Page Adding Hyperlinks to a Web page Adding Graphical Elements to a Web Page
Pre-requisites: Delegates should have a good working knowledge of Word 2010 as can be gained from our Word 2010 Core Skills and Word 2010 Intermediate courses. Duration: 1 day
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PowerPoint 2010 Core Skills

Learn how to: Build effective presentations Use drawing tools to enhance presentations Add pictures to presentations Formatting text in a presentation Create organisation charts Use templates and slide masters Adding slide transitions Printing presentations Pre-requisites: Delegates should be familiar with working in Windows. No knowledge of Microsoft PowerPoint 2010 is assumed. Duration: 1 day
Introduction to PowerPoint Understanding the PowerPoint File Compatibility with PowerPoint 2003 Starting PowerPoint Opening a Presentation Creating a New Presentation Understanding PowerPoint Ribbons Understanding PowerPoint Views Beginning a Presentation Understanding Slide Layouts Editing Slides Adding Text to Slides Spelling Drawing Tools Working with Drawing Tools Shape Fills and Outlines Shape Effects Selecting Slide Objects Resizing Slide Objects Rotating Slide Objects Grouping Slide Objects Cut, Copy and Paste Pictures Adding Pictures to a Slide Formatting Pictures Compressing Pictures Clip Art Using Clip Art Formatting Clip Art Text and Bullets Adding Text to a Slide Formatting Bullets Different Bullet Levels Numbered Lists
SmartArt Creating an Organisation Chart Organisation Chart Options Adding a Cycle Diagram Other SmartArt Diagrams Charts Adding a Chart to PowerPoint Modifying the Chart Source Data Formatting the Chart Choosing a Chart Type Notes Adding Slide Notes Templates and the Slide Master Selecting a Template Understanding Master Slides Adding Logos to Master Slides Changing Default Text and Bullets Adding a Footer Saving Your Template Slide Transitions Adding a Slide Transition Modifying the Slide Transition Organising Your presentation Using the Slide Sorter Re-ordering a Presentation Printing Presentations Printing Copies of Your Slides Printing Multiple Slides Per Page Printing Notes Pages
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PowerPoint 2010 Advanced

Learn how to: Work effectively to produce professional presentations Understand how to fully animate a presentation Build a custom template for future use Build interactive presentations that use buttons to guide you through the slides Insert movies, sounds, and narration into a presentation Pack the presentation up to CD for self running presentations
Templates and the Slide Master Selecting a Template Changing Text and Bullets in the Slide Master Adding a Footer Adding Effects Using Custom Animation Entrance, Emphasis, and Exit Effects Adding Motion Paths Drawing Custom Motion Paths Adding Object Effects Editing Animation Effects Formatting a Motion Path Changing an Animation Effect Changing the Animation Sequence Previewing Animations Applying Animation Enhancements Using Associated Effects and Enhancements Using Animation Triggers Configuring When Animations Start Using Advanced Timing Options Using Advanced Effect Options Slide Transitions Using Slide Transitions Applying and Modifying Slide Transitions Setting Slide Timings Working with Templates Working with Presentations Creating your Own Template Working with a Design Template Building Interactive Presentations Adding an Action Button to a Slide Setting Up the Action Settings Creating a Self-Running Presentation Hyperlinks Creating Interactive Objects
Using Movies Inserting Movies or Animated GIFs from the Clip Organizer Inserting Movies or Animated GIFs from a File Looping and Rewinding a Movie Adding Sounds Inserting Sounds Recording a Sound Looping a Sound Playing a CD Using Advanced Sound Options Adding Narration Checking Voice Narration Settings Linking or Embedding a Voice Narration Recording a Voice Narration Deleting a Narration Creating Custom Shows Using Custom Shows Creating a Custom Show Editing a Custom Show Presenting a Custom Show Linking to a Custom Show Customising the Show Setup Set Up Show Options Setting the Show Type Using a Custom Show Advancing Slides Options Using Multiple Monitors Using the Pack and Go Wizard Using the Pack and Go Wizard Starting the Pack and Go Wizard Picking Files to Pack Choosing a Destination Embedding Links and Fonts Installing a PowerPoint Viewer Unpacking the Presentation
Pre-requisites: Delegates should have a good working knowledge of PowerPoint 2010 as can be gained from our PowerPoint 2010 Core Skills course. Duration: 1 day
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Project 2010 Core Skills

Learn how to: Understand project terminology Enter and link tasks Define task relationships Control project calendars effectively Manage project resources Sort and filter tasks Manage task constraints Implement project costing Produce and print project reports and charts Pre-requisites: No knowledge of Microsoft Project 2010 is assumed. Duration: 2 days
Project and Project Terms Overview Understandingproject management The Project 2010 interface Getting help Entering and Linking Tasks Entering tasks Setting durations and milestones Basic task linking Unlinking tasks Predecessors and successors Navigation and Project Views Keyboard shortcuts for Views Use the Got Selected task button Usingzoom Format Time-scale Gantt Chart Calendar View Network Diagram Task Relationships and Critical Path Understanding task relationships Avoiding dangling tasks Understanding Critical Path Applying a Critical Path Slack time Project Calendar Default working hours &week Altering hours of working day Setting non-working days such as Bank Holidays Creating new calendars Resources Understanding resources Managing People, Rooms, Equipment and Materials Priorities Levelling Split tasks Level only within available slack Resource calendars
Sorting and Filtering Sorting data by priority and date Using the Auto-filter Filtering tasks Task Constraints and Advanced Task Management General constrains Hard constraints Soft constraints Scheduling project from thestart date Scheduling project from the finish date Lag, lead anddelay Resource driven v fixed duration Task calendars Project Costing Resource costs Duration driven Cost per use Pro rata Cost rate tables Fixed task costs Show project statistics Producing Reports Overview Task usage Current activities Costs Work load Custom views Printing Gantt charts Network diagrams Calendar view Page setup options
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Outlook 2010 Core Skills

Learn how to: Send and receive emails effectively Use email attachments Manage your inbox effectively Schedule meetings and appointments using the calendar Share diaries Maintain and update a task list Find items in outlook Pre-requisites: Delegates should be familiar with working in Windows No knowledge of Microsoft Outlook 2010 is required. Duration: 1 day
Getting Started with Outlook Log On to Outlook The Outlook Environment The Outlook Ribbon The Navigation Pane The Reading Pane Minimizing the Ribbon The Quick Access Toolbar Messages Opening a Message Replying to a Message Forward a Message Printing a Message Deleting a Message Address a Message Format a Message Check Spelling and Grammar Attach a File Hyperlinks in Messages Managing Mail Open and Save an Attachment Using the Attachment Previewer Flag a Message Creating Folders Move Messages to a Folder Copy Messages to Folders Delete a Folder Categorising Mail Flagging Mail for Follow Up Personalising Your Mail Use Stationery Create Custom Stationery Create Signatures Modify Signatures Locating Mail Sort Messages Using Multiple Criteria Find Messages Find Messages Using Multiple Criteria Filter Messages Organize Messages Manage Junk Email
Saving and Archiving Mail Save Messages in Alternate Formats Archive Messages Protect Personal Folders Setting Message Options Modify Message Settings Modify Delivery Options Modify Message Formats Using Voting Buttons Message Rules The Out of Office Assistant Scheduling the Out of Office Assistant Out of Office Assistant Rules Creating Rules Managing Contacts Add a Contact Sort Contacts Find a Contact Generate a Map Edit a Contact Delete a Contact Print Contacts Creating Distribution Groups Using the Calendar The Outlook Calendar Schedule Appointments Assign a Category to an Appointment Update Calendar Entries
Scheduling Meetings Schedule a Meeting Reply to a Meeting Request Propose a New Meeting Time Tracking Responses Update a Meeting Request Cancel a Meeting Request Print the Calendar Sharing Calendars Sharing your Calendar Accessing Another Users Calendar Calendar Overlay Specify Access Permissions Setting Calendar Options Set Work Days and Times Display Other Time Zones Set Free/Busy Options Managing Tasks Creating a ToDo List Create a Task Edit a Task Update a Task Assigning Tasks Assign a Task Reply to a Task Request Send a Task Update Track Assigned Tasks Using Notes Create a Note Edit a Note Copy a Note
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Access 2010 Core Skills

Learn how to: Design and create tables Enter and manipulate data in tables Use Access queries to select and analyze information in a table Create data forms for viewing and inputting data Create reports that summarize and group data Perform database maintenance procedures Pre-requisites: No knowledge of Access 2010 is assumed. Duration: 2 days
Overview of Access 2010 Introduction to Database Concepts and Terminology An Introduction to Access 2010 The Access 2010 Interface Database Planning and Design Creating a Database Principles of Table Design Normalizing Data Normalizing Data for Fourth and Fifth Normal Forms Analyzing Table Relationships Establishing and Testing Referential Integrity Creating Tables Examining a Table Access Data Types Creating a Table with the Table Wizard Creating a Table in Design View Types of Primary Keys Working with Tables Adding Records Modifying the Table Design Finding and Editing Records Deleting, Adding, and Copying Records and Values Filtering and Sorting the Data Sheet Data Integrity Preventing Blanks Preventing Duplicates Creating Input Masks Validation Rules Using a Lookup Using Select Queries Selecting Fields and Sorting Records Refining the Results of a Query Using Queries to Perform Calculations Joining Tables in a Query
Query Joins and Crosstab Queries Joining Tables and Working with Join Properties Creating Crosstab Queries Editing Limitations in Query Datasheets Changing Data with Queries Update Queries Append Queries Delete Queries Creating and Using Forms Creating a Form Modifying the Form Design Using a Form to Locate and Organise Information Multiple-Table Forms Performing Calculations on a Form Adding Combo Boxes to a Form Adding Unbound Controls Using Advanced Form Techniques Organising Field Placement Using Functions to Control Data Entry Adding an Option Group to a Form Using a Form as the User Interface Creating a Form that Contains a Subform Creating a Navigation System Creating and Using Reports Creating a Report Creating a Report that Contains Totals Working with Subreports Working with Groups Maintaining a Database Managing a Database and its Objects Database Maintenance Securing a Database
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Sage Line 50 Introduction

Learn how to: Use the key features in Sage Line50 Maintain ledger accounts Input opening balances Process journals Produce VAT and relevant management reports. Implement bank transactions and reconciliation Maintain and use the Sales, Purchase and Nominal Ledgers Use the Product file Maintain Stock control Produce invoices Pre-requisites: Delegates should have a good understanding of basic book keeping practices, and have a working knowledge of Windows.
Account Names & Numbers Bank Entries Bank Receipts Bank Payments Financials Customers and the Sales Ledger Customers Sending Statements Customer Receipts Customer Activity Suppliers and Purchase Ledger Suppliers Purchase Invoices Supplier Payments Invoicing Product Invoices Service Invoices Product Credit Notes
Products and Stock Control Products Stock Control Reviewing your Accounts More about the Nominal Ledger More about Bank Accounts Bank Reconciliation Recurring Entries VAT Returns Simple Reports & Information
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ADOBE
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Exchange 2010 Server Administration

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VSphere 5 Install and Configure

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Windows 2008 R2 Remote Desktop Services

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Linux Core Skills

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