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4:1994
NZS 9004.4:1994
ISO 9004-4:1993
STANDARDS AUSTRALIA
1 The Crescent,
Homebush NSW 2140 Australia
PREFACE
This Standard was prepared by the Joint Standards Australia/ Standards New Zealand Committee QR/8,
Quality Systems and is issued as a Joint Standard under the terms of the Active Corporation Agreement
between Standards Australia and Standards New Zealand.
This Standard is technically identical with and has been reproduced from ISO 9004-4:1993, Quality
management and quality system elements. Part 4: Guidelines for quality improvement , published by the
International Organization for Standardization (ISO). It replaces Interim Standard AS 3904.4(Int)/
NZS 9004.4(Int) which was based on the draft international Standard and is now withdrawn. Committee QR/8
provided input to the International Committee ISO/TC 176 in the preparation of ISO 9004-4.
Under the arrangements made between Standards Australia/Standards New Zealand and the international
Standards bodies, ISO and IEC, as well as certain other Standards organizations, users of this Joint Standard
are advised that in Australia copyright is vested in Standards Australia; in New Zealand, copyright is vested
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The objective of this Standard, like the other parts of AS 3904/NZS 9004, is to provide guidance intended for
use within an organization in developing and improving an effective quality system, i.e. a system designed to
satisfy customer needs and expectations while serving to protect the organization’s interests. It is not intended
to provide guidance to AS 3901/ NZS 9001, AS 3902/NZS 9002 or AS 3903/NZS 9003 requirements.
Although the guidance provided is suitable for the introduction of quality improvement concepts and training
programs within the organization, it is recommended that those responsible for design and implementation of
such programs consult more detailed texts.
At the time of publication ISO 7870, Control charts—General guide and introduction, referred to in the
Bibliography, is still being developed and is not available. ISO 8258, Shewhart control charts is issued as
Joint Australian/New Zealand Standard AS/NZS 3944. Australian Standards AS 3940—1990 Quality
control—Guide to the use of control chart methods including Cusum techniques and AS 3941—1990, Quality
control—Guide for number non-conforming charts provide broad guidance on methods of statistical control of
a process. AS 3941 is similar in scope to ISO 8258 but differs in the presentation of guidance on how to
prepare and use traditional (Shewhart) control charts, which are the simplest method of statistical quality
control for manufacturing process and service industry applications.
ii i AS 3904.4—1994/NZS 9004.4:1994/
ISO 9004-4:1993
CONTENTS
1 Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
2 Normative reference . . . . . . . . . . . . . . . . . . . . . . . 1
3 Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
4 Fundamental concepts . . . . . . . . . . . . . . . . . . . . . 2
Annexes
B Bibliography . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
AS 3904.4—1994/NZS 9004.4:1994/ iv
ISO 9004-4:1993
Foreword
ISO 9004 consists of the following parts, under the general title Quality
management and quality system elements :
— Part 1: Guidelines
Annex A forms an integral part of this part of ISO 9004. Annex B is for
information only.
Introduction
The motivation for quality improvement comes from the need to provide
increased value and satisfaction to customers. Every member of an
organization should develop a conscious awareness that each process
can be performed more effectively and more efficiently with less waste
and resource consumption.
Part 4:
Guidelines for quality improvement
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1 Scope 3 Definitions
This part of ISO 9004 gives management guidelines for For the purposes of this part of ISO 9004, the
implementing continuous quality improvement within an definitions given in ISO 8402 and the following
organization. definitions apply.
The ways of adopting and implementing these 3.1 process: A set of inter-related resources and
guidelines depend upon factors such as the culture, activities which transforms inputs into outputs.
size, nature of the organization, the types of products
or services offered, and the markets and customer NOTE 1 Resources may include personnel, facilities,
equipment, technology and methodology.
needs served. Therefore, an organization should
develop an improvement process suited to its own
3.2 supply chain: A set of inter-related processes
needs and resources.
that accepts inputs from suppliers, adds value to these
inputs, and produces outputs for customers.
This part of ISO 9004 is not for contractual, regulatory
or certification use. NOTES
1)
To be published. (Revision of ISO 8402:1986)
COPYRIGHT
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