Beruflich Dokumente
Kultur Dokumente
is a rural DISCOM
9/10/2009
28%
46%
32%
IT infrastructure
Connecting
all offices by WAN 2500 desktop computers Implementation of ERP Oracle 11i Computerized Customer Complaint System Complaint registration by SMS Centralized Consumer Monitoring System DTR wise energy accounting AT&C Loss accounting System GIS System for Urban/Rural Area
Power Supply Position High AT&C Losses Delayed Billing/Collection Agricultural Losses Complaint Management Material Management Pending Applications
E-Urja
ERP
for all business processes Pilot implementation started from June 2006 All offices covered Faster business processes made possible Central Data Centre for all power companies of Gujarat
ISMS
Information security
management system ISA and ADS server at each circle Policy deployment centrally
CRM
ERP
Module for Consumer relationship management New connection applications Modification requests Monitoring of pending applications Interfaced with metering/billing
status monitoring Agricultural feeder supply time implementation Jyotigram feeder load curve monitoring Load forecasting Feeder Data Acquisition System Feeder panel meter data on central server Data collected on substation computer Use of WAN/GPRS for sending to Server
AT&C Losses
All
Metering/Billing data on Central Server Web based AT&C loss accounting system Monitoring of category wise losses Loss accounting by administrative unit Consumer Monitoring System DTC Metering and energy accounting Feeder wise losses, assessment & collection Faulty meter monitoring
11
Billing/Collection
Spot
Billing to reduce billing delay Use of HHE for accurate billing & data transfer Analysis of collection efficiencies Use of ATP(All Time Payment Machines) Web based bill collection at all offices Computerized Bill collections at e-Gram in villages Online Bill payments on website
Complaint Management
Web
based Complaint Management System Complaint booking by SMS/Internet/Intranet Central Server for analysis and web based reports Acknowledgement of complaint by SMS Tracking of complaint up to closure Reduction is complaint resolution time
Complaint Disposal
Time in Hrs
15
Material Management
Use
of ERP INVENTORY module Location wise stock monitoring Analysis of moving/non-moving items Better tracking of material till end users Lower inventory costs
Office Communication
Share
point server(Intranet)
Faster information to all employees Document sharing Important circulars Operating manuals for software Access controlled by hierarchy
Problems of IT implementation
Application
design affected by limited understanding of the power business Lack of end-users involvement in system designing Training inadequacy to capture business processes Low computer literacy Age/ education of manpower Duplication of efforts during transition Resistance of employees to migrate from paper legacy Unavailability of Required report formats in Software
Looking forward to
Accept
New Connection application at e-Gram/Website Provide estimates using GIS Payment online at e-Gram All type of consumer complaints at e-Gram IT enabled Control Rooms for natural disasters GIS for the whole of UGVCL area Paperless office transaction