HB 2012006

Handbook
This is a free 6 page sample. Access the full version at http://infostore.saiglobal.com.

Tutoring code of practice

First published as HB 2012006.

COPYRIGHT Standards Australia All rights are reserved. No part of this work may be reproduced or copied in any form or by any means, electronic or mechanical, including photocopying, without the written permission of the publisher. Published by Standards Australia, GPO Box 476, Sydney, NSW 2001, Australia ISBN 0 7337 7026 6

HB 2012006

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Preface
This Handbook was prepared by Standards Australia Tutoring Working Group at the direction of Committee QR-002 Quality of Service in response to community concerns. The Handbook provides a voluntary code of practice for the tutoring industry. In May 2002, as a result of concern about a minority of unscrupulous operators, the then NSW Minister for Education and Training, John Watkins, released a discussion paper considering the issue of regulation of the tutoring industry. Several months later the Minister proposed a range of regulatory models for public consideration.
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In March 2004, the then NSW Minister for Education and Training, Andrew Refshauge confirmed in a press release that the State Government considered the best way forward was for industry selfregulation through a code of practice, and promoted Standards Australia as a vehicle for its development. In May 2004, Minister Refshauge stated in a letter to the tutoring industry: 'The industry as a whole has much to gain from taking this initiative and developing standards that demonstrate a strong commitment to quality and the best interest of consumers.' This Handbook was developed in consultation with interested parties within the tutoring industry including consumer organisations, leading industry operators and government departments. It aims to promote wider awareness within the tutoring industry of standards of guidance on ethics and operations agreed to by representatives of the industry, parents and government. The application of the principles in this Handbook would demonstrate a commitment to ethical tutoring conduct. It considers many issues, most notably qualifications of teachers/tutors; child protection; service quality; dispute resolution procedures; industry ethics; advertising; and taxation.

It also aims to assist clients (usually parents and students) in the selection of appropriate services.

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HB 2012006

The contribution of the following organisations and individuals is gratefully acknowledged: Action Coaching Clever Kids Education Coaching First Kumon Australia/New Zealand Leading Edge Education North Shore Coaching NSW Parents Council NumberWorks PLC Extension Centre
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Ms Courtney Chevalier Mrs Mary O'Brien Ms Ale Chhor Mr Allan Menagh Mr Geoff Hasler Mr Andy Mak Mr Duncan McInnes Mr Timo Tolvanen Mr Mohan Dhall Mr Stewart Whitelaw Mr Rob Prior Mr Nicholas Rutledge Ms Jennie Burrows

Power Coaching College Prior Education Australia Scholani Education College TAFE NSW

HB 2012006

iv

Contents
Page 1 Scope and definitions 1.1 1.2 2
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Scope............................................................................ 1 Definitions and terminology ........................................... 1

Ethical principles 2.1 2.2 Scope............................................................................ 3 Ethical principles ........................................................... 3

Qualifications, experience and competence of tutors/teachers 3.1 3.2 3.3 3.4 3.5 Scope............................................................................ 5 Qualification .................................................................. 5 Experience .................................................................... 5 Competence.................................................................. 5 Disclosure ..................................................................... 6

Operations management 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 Scope............................................................................ 7 Child protection ............................................................. 7 Recruitment criteria ....................................................... 7 Orientation .................................................................... 8 Employment conditions for tutors .................................. 8 Staff training.................................................................. 8 Occupational health and safety ..................................... 8 Contract/enrolment forms.............................................. 9 Curriculum and program................................................ 9

4.10 Complaint handling procedures..................................... 9 4.11 Refund policy .............................................................. 10 4.12 Plagiarism ................................................................... 10 4.13 Conflict of interest ....................................................... 10

APPENDICES A B Legislative obligations ................................................. 11 Questions to ask of tutors and or tutoring organisations............................................................... 14

HB 2012006

1 Scope and definitions

1.1 Scope
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This Handbook is a guide for practitioners and clients. It covers the recommended practices for all tutoring organisations and individuals that provide educational services. Tutoring is a diverse industry and may vary according to the method used to tutor; the size of the tutoring group; the tutoring venue; and the length of the tutoring contact.

Tutoring may take the form of one-to-one or group tuition. The tutoring may be to a pre-set program or it may be individualised.

1.2 Definitions and terminology

1.2.1 Client
A person seeking tutoring for themselves or on behalf of another person, e.g. a parent or carer seeking tutoring for a child.

1.2.2 Curriculum
The regular, or a particular, course of study in a school, college or university. Also refers to written programs of study offered by educational facilities.

1.2.3 Qualification
A formal/tertiary document such as a degree, diploma, certificate or equivalent issued by a recognised body.

1.2.4 Reporting
A regular formal communication (written or verbal), regarding the progress of the student in the agreed course of study.

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Standards Australia

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HB 201-2006, Tutoring code of practice

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