Key Performance Indicators: Measure of Performance What is a KPI?

Are you meeting customer expectations? Is your employee attrition rate acceptable? Is your inventory level optimum? These are all examples of KPIs, they help you determine the effectiveness or performance of your group or process.

Popular Performance Management Tools:

Balanced Score Card Dashboards

Process for identifying KPIs :

Questions worth pondering over:

How low is your actual value? Is this an exception? If yes, maybe you dont need to do anything. Are you noticing this trend over a considerable period of time? What are the reasons for this? Do you need more data? Collect it!!!! If not, then identify areas that need improvement with your data Try the recommendations and revisit the process

A good KPI is S.M.A.R.T:

Specific Measurable Achievable Relevant Time phased

Created by: Anubhooti Pareek