A Day as Operation Manager

An Operation Manager is expected to do some activities that requires technical and people skills in order to make the best performance. The activities are:

1. 2.

Manage functions. Increase the effectiveness and efficiency of Support Services through improvements to each function (HR, IT, Finance) as well as coordination and communication between functions.

3.

Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.

4.

Providing consulting services on matters related to fundraising, tax and insurance questions, and business structure and growth.

5.

Handling issues is also a top priority among operations managers. Many issues that operations managers have to face include risk management, shipment delays, clients dissatisfaction and employee problems. This is when leadership skills come into play, as operations managers have to make effective decisions that will not only help the company run smoothly but that also serve to prevent difficult situations in the future.

6.

Operation managers are also responsible for hiring employees inside an organization, as well as supervising and evaluating employees and their job performance. In addition to being a recruiter, operations managers give directions to employees on certain job tasks, resolve problems concerning employees work performance, establish rules and procedures and create work schedules.

Prepared by Tunggal Krisharwanto

Main Responsibilities of an Operation Manager:

Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.

Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.

Play a significant role in long-term planning, including an initiative geared toward operational excellence.

Oversee overall financial management, planning, systems and controls. Management of agency budget in coordination with the Executive Director. Development of individual program budgets Invoicing to funding sources, including calculation of completed units of service. Payroll management, including tabulation of accrued employee benefits. Disbursement of checks for agency expenses. Organization of fiscal documents. Regular meetings with Executive Director around fiscal planning. Supervise and coach office manager on a weekly basis.

Prepared by Tunggal Krisharwanto