DISPATCH

INTERNSHIP REFRIGERATED DIVISION

Guide for New Intern-apply online:
Schedule
- Approximately 24 -30 hours per week, up to 10 hour shifts - Shifts will accommodate Interns current class schedule - Late evening and weekend shifts are required - Requests for time off (Holidays, school breaks, etc.) will require advance approval based on department needs
https://suite.agile1.com/JBPrimeinc/Client/Skins/Primeinc/default.aspx

Focus
- - - - - - - - - - - - - Introduction to Refrigerated Division Driver/Customer processes o Understand basic interactions of driver with shipper and receiver Introduction to Technology - AS400, Qualcomm, multi-line phone, Email, other propriety systems o Utilize tools to meet efficiency standards Complete Live Load call audit processes Depart Group Key Department Training Safety/Hazmat, Prime Floral, Billing/Detention o Review/discuss processes relating to load auditing after dispatch Complete Detention audit processes Other Dispatch Support functions as determined by business needs

Expectations of Intern
Customer service oriented Excellent written/verbal communication skills Strong organizational skills Ability to multitask in dynamic, fast paced, team oriented environment Conflict resolution skills Ability to execute logical decisions quickly Proficiency in MS Office

Terms of Internship
- - -

Dispatch Training Outline, Refrigerated Division - Intern revised: 8/16/2012 BANTC

Minimum 2 consecutive semesters commitment Satisfy Performance and Performance criteria Enrolled in Transportation related program or express career interest in Transportation industry