1. What must you do to optimize the performance of a 64-bit processor? A. Install 64-bit compatible RAM B.

Enable bit control in the BIOS C. Install memory in single banks D. Use 64-bit operating system Answer: D 2. What is the difference between SATA and SATA II? A. party B. speed C. reliability and warranty D. improved error correction Answer: B 3. Witch statement about SATA technology is correct? A. SATA supports only hard disk drives B. SAS hard disk drives can be connected to a SATA controller C. SATA hard disk drives can be connected to a SAS controller D. SATA hard disk drives can be connected directly to a PATA controller Answer: C 4. What is a major feature of Intel vPro technology? A. theft deterrence B. increased WLAN range C. hard disk data encryption D. built in remote management

Answer: D x 5. What is the difference between PCIx and PCIe slots? A. PCIx slots are faster than PCIe B. PCIe are downward compatible with PCI slots C. PCIx slots use a point-to-point connection to the chipset. D. PCIe slots use a point-to-point connection to the chipset. Answer: D 6. What is the industry standard for WLAN? A. 801.11 B. 802.11 C. IEEE 1394 D. IEEE 1294 Answer: B 7. A monitor is moved to a new computer. Upon power up, the screen message Theft Mode Enabled is displayed. (Choose Two) A. Enter the PIN in HP OSD B. Disable the Theft Mode in system BIOS C. Enter the PIN in HP Display Assistant Utility D. Return the monitor to original computer and disable the Theft Mode. Answer: CD 8. How can you easily identify a DVI 59-pin graphic card cable connector? A. The connectors have a grey connector cover B. The connectors have a blue connector cover

C. The connectors have a white connector cover D. The connectors have a black connector cover Answer: D 9. Which HP product can be used with a stylus pen? A. Tablet PCs B. Thin Clients C. Workstations D. Business Desktops Answer: A 10. Whitch HP option is available for notebooks? A. SAS controller B. RAID controller C. WWAN module D. processor upgrade Answer: C 11. What is the primary benefit of HP 3D DriveGuard? A. it encrypts the hard disk drive data B. it protects hard drive from moisture damage C. it enhances Windows Aero security performance D. it detects sudden motion and temporarily stops hard disk Answer: D 12. Which devices can be used in the external USB port? (Select two) A. monitor B. PCI card C. hard disk

D. CD/DVD Answer: CD 13. What is the name of the extended support option available to HP costumers? A. Help Pack Services B. Care Pack Services C. ROM Pack Services D. Service Pack Services Answer: B 14. What tool do you use to test ESD equipement? A. volt meter B. amp meter C. ohm meter D. osciloscope Answer: C 15. What is an adequate ESD precaution? A. Put on a grounded wrist strap B. Carry electronic parts in a plastic bag C. Plug the computer into a power outlet D. Touch a metalic potion of the case to estrablish ground Answer: A 16. Prior to creating a set of recovery disks, using the HP Backup and Recovery Manager, a customer's......... (Select two) A. HP can provide a set of recovery disks B. Use the recover OS option within the BIOS

C. The new hard drive will come with the OS already installed D. Use the recovery media created on another PC of the same model Answer: AD