FAQs for Dish+

About Dish+
What is Dish+? How does recording on Dish+ work? What is a USB storage device? How do I set-up a new USB storage device? Which type of USB storage devices does Dish+ support? What is the smallest size of USB storage device that the Box supports? Where do I insert the USB storage device? Will existing data on the USB device be deleted upon insertion in the USB slot of Dish+?

Dish+ Features
What are the various functions of Dish+ remote? What are the prominent features of Dish+? How can I do unlimited recording on Dish+? How much is the maximum capacity of the external USB which Dish+ records on? How much can I record in 1GB? How do I Record? How to rewind, pause and Forward? How do I Manage Recordings?

Dish+ Guide
For how long can I store my recordings? How do I know how much USB disk space is available for recording? What happens when my disk gets full during a recording in progress? Will I be able to record on one STB and play the Recording on another STB? I am not able to view a previously recorded event/ I currently dont have the channel in my pack which I recorded earlier, Can I still view the recorded content? How do I format the USB storage device from the STB I am unable to record MOD What happens if there is a power failure during a recording in progress? I am not able to access the DVR menu on my screen

About Dish+
What is Dish+? Dish + is the Standard Definition Recorder service offered by DISHTV, the No. 1 DTH player in India. It offers the best of television entertainment along with advanced recorder capabilities. How does recording on Dish+ work? Traditional DVRs/Recorders come with an in-built hard drive to store the recorded content. For the first time in India, Dish+ comes with unique and innovative built-in recorder software. To enjoy recording you will simply need to plug in a USB storage device e.g. USB HDD or Pen Drive in the USB port located at the front panel of the Dish+ STB. What is a USB storage device? A USB storage device is a data storage device that consists of flash memory with an integrated Universal Serial Bus (USB) interface e.g USB HDD or Pen Drive. USB flash drives are typically removable and rewritable. How do I set-up a new USB storage device? To set up USB storage device please do the followinga. Plug in the USB storage device located on the front panel of the Dish+ STB b. Power OFF-ON the box from the main switch c. Dish+ would ask you to format the device, press OK to format d. Press the record button on the remote and get ready to experience the recorder Which type of USB storage devices does Dish+ support? Dish + supports all USB 2.0 standard mass storage devices What is the smallest size of USB storage device that the Box supports? To access recording functionality minimum of 1GB USB storage device should be inserted in the Dish + To access both recording as well as Time Shift functionality, STB requires minimum of 2GB USB storage device should be inserted in the Dish+ box Where do I insert the USB storage device? You can insert the USB device in the USB slot located on the front panel of Dish+ set top box. Will existing data on the USB device be deleted upon insertion in the USB slot of Dish+? Yes, Dish+ would ask you to format the device and after the format it will delete all existing data on your external USB device. We therefore recommend dedicating an external USB device for recording on Dish+

Dish+ Features
What are the various functions of Dish+ remote? The various functions of Dish+ remote are as follows-

What are the prominent features of Dish+? Dish+ has several features, the most prominent being: Unlimited Recording: Create your TV library and record unlimited on multiple external devices Pause, Rewind and Forward: Now you have the power to record, pause, rewind and forward your favorite shows. Record in Standby: Schedule programmes to Record automatically even if the TV is switched off Event and Time Based Recording: Schedule recordings for a specific time/event How can I do unlimited recording on Dish+? Since Dish+ works with an external USB drive, you can own TV library and record unlimited on multiple external devices How much is the maximum capacity of the external USB which Dish+ records on? Dish+ gives you the power to record unlimited on multiple USB devices and thus there is no cap on the limit of each external USB device. How much can I record in 1GB? In 1 GB of disk space enables approximately 50 minutes of SD recording

How do I Record? To Recorda. Simply press the record button on the remote to record at any point during a current playing event b. To record a program select that program from the EPG or the Info Bar and press Record Button on the Remote. c. For time based recording select a channel from the DVR menu and set time to record How to rewind, pause and Forward? a. Press the pause button during any playing event to Pause live TV * on the remote to resume from where you paused

b. Simply press the play button

c. You can also forward /rewind recorded content by pressing the forward button /rewind button on your remote *Pause and Play will not happen in case the channel being watched is also being recorded. How do I Manage Recordings? a. Simply press the File button on your Remote to access the recorded content. b. Select from the list of recorded events and view your favorite event

Dish+ Guide
For how long can I store my recordings? Recordings would be available as long as the user decides to keep it and can be played only on the same box on which it was recorded. How do I know how much USB disk space is available for recording? To know the disk space, Press File button on the Remote, MY RECORDING screen appears now press yellow key. OR Press Menu--> Go to DVR --> Select My Recordings --> Press Yellow key on the Remote. What happens when my disk gets full during a recording in progress? You get a Low Disk Space warning message. User needs to delete some of the recorded content. If he does not deletes some of the recordings and continues with the recording after some time his disk would be full and a Disk Full message would and be displayed. He would not be able to do any further recording.

Will I be able to record on one STB and play the Recording on another STB? Due to content piracy laws, the recorded content is stored in an encrypted file and can be played only on the same STB. I am not able to view a previously recorded event/ I currently dont have the channel in my pack which I recorded earlier, Can I still view the recorded content? In order to continue watching recorded content, it is necessary to subscribe to the recorded channel in the pack currently chosen by the subscriber. How do I format the USB storage device from the STB Press Menu key on the Remote go to DVR go to DVR SettingsFormat Diskuse Left Right Keys to select Yes press OK I am unable to record MOD DVR functionality is not enabled on MOD channels What happens if there is a power failure during a recording in progress? In case of a power failure mid-recording, recording will get discontinued. I am not able to access the DVR menu on my screen In such cases request you to please contact the customer care of Dishtv atSend SMS to get a call back: DISHTV CALL ME to 57575 Call us: 1860-180-3474 (Only MTNL/BSNL lines), 60013474 (Only Non MTNL/BSNL lines) (Prefix 011 for North, 022 for west, 033 for East & 044 for South), 0120-2550000 (All lines)