IBM Systems

IBM Systems Director Release Notes

Version 6.2.1

IBM Systems

IBM Systems Director Release Notes

Version 6.2.1

Note Before using this information and the product it supports, read the information in Notices on page 21.

Copyright IBM Corporation 2010. US Government Users Restricted Rights Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Contents
Chapter 1. Description . . . . . . . . 1 Chapter 2. Compatibility issues with earlier versions . . . . . . . . . . . 3 Chapter 3. System requirements . . . . 5 Chapter 4. Installing IBM Systems Director 6.2.1 . . . . . . . . . . . . 7 Chapter 5. Known problems . . . . . . 9 Appendix A. Publications and related information . . . . . . . . . . . . . 11 Appendix B. Getting help and support 15
Finding information about IBM Systems Director problems . . . . . . . . . . . . . . . Available troubleshooting documentation for earlier versions of IBM Systems Director. . . . Accessing the IBM Systems Director customer forum . . . . . . . . . . . . . . . Accessing the IBM Service Bulletin (RETAIN tips) index . . . . . . . . . . . . . . . Getting support information from the World Wide Web . . . . . . . . . . . . . . Information to provide to the IBM Technical Support Center or IBM Systems Director customer forum . . . . . . . . . . . . . . . . Getting fixes . . . . . . . . . . . . . . Service and support information . . . . . . . 15 15 15 16 16

17 19 19

Notices . . . . . . . . . . . . . . 21
Trademarks . . . . . . . . . . . . . . 22

Copyright IBM Corp. 2010

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IBM Systems Director Version 6.2.1 Release Notes

Chapter 1. Description
IBM Systems Director 6.2.1 includes the following changes: v Support for additional operating systems v Fixes for Authorized Program Analysis Reports (APARs) and known problems. A detailed description of the changes in version 6.2.1 is available in the What's new in version 6.2.1 topic in the information center. Related information "What's new in version 6.2.1" in the IBM Systems Director Information Center

Copyright IBM Corp. 2010

IBM Systems Director Version 6.2.1 Release Notes

Chapter 2. Compatibility issues with earlier versions

Important: v The version of IBM Systems Director Server must always be the same as or later than the version of any Common Agent or Platform Agent that is installed on the managed systems. For example, you must install and use IBM Systems Director Server 6.2.1 to manage Common Agent 6.2.1 that is installed on managed systems, or you must install and use IBM Systems Director Server 6.2.1 to manage Platform Agent 6.2.1 that is installed on managed systems. v IBM Systems Director version 6.1 or later is not compatible with any versions of IBM Director Server extensions, IBM Director Console extensions, or IBM Director Agent extensions that are supported by IBM Director version 5.20.x or earlier. Therefore, you must first uninstall those extensions before you install or upgrade an IBM Systems Director component from version 5.20.x to version 6.1.x or 6.2.x. For detailed information, see What's new in version 6.2.0. v If you must run a version of IBM Director or IBM Systems Director that is older than the version that is currently installed, you cannot update or migrate to it. You must instead uninstall your current version and then install the older version. See the following table for a complete listing of previous agent versions that are compatible with and can be managed by IBM Systems Director Server or 6.2.x.
Table 1. Compatibility of IBM Systems Director Server with previous agent versions
Compatibility of IBM Systems Director Server with previous agent versions For Power Systems servers: Compatible IBM Systems Director Agent-managed systems Server version 6.2.x Common Agent for AIX 5.20.2 6.1 - 6.1.2 6.2 (includes Platform Agent 6.2, Pegasus CIMserver, and CIM providers) - 6.2.1 6.1.0.3 - 6.1.2 6.2 - 6.2.1 n/a IBM Systems Director Server version 6.1.2.x 5.20.2 6.1 - 6.1.2 IBM Systems Director Server version 6.1.1.x 5.20.2 6.1.0.3 - 6.1.1.x IBM Systems Director Server version 6.1 5.20.2 6.1

Common Agent for VIOS Platform Agent for AIX

6.1.0.3 - 6.1.2 n/a 5.20.3 6.1 - 6.1.2 5.20.3 6.1 - 6.1.2 6.1.2 (5722-UME V1R2)

6.1.0.3 - 6.1.1.x n/a 5.20.3 6.1 - 6.1.1.x 5.20.3 6.1 - 6.1.1.x n/a

6.1.0.3 n/a 5.20.3 6.1 5.20.3 6.1 n/a

Common Agent for 5.20.3 Linux on Power Systems 6.1 - 6.1.2 6.2 - 6.2.1 Platform Agent for 5.20.3 Linux on Power Systems 6.1 - 6.1.2 6.2 - 6.2.1 Common Agent for IBM i IBM Director [Level 2] Agent for IBM i IBM i Platform Agent For System x servers: 6.1.2 (5722-UME V1R2) 6.2 (5770-UME V1R3) 6.2.1 5.20.2 (5722UME V1R2) (5770-UME V1R3)

5.20.2 (5722UME V1R2) (5770-UME V1R3)

5.20.2 (5722UME V1R2)

5.20.2 (5722UME V1R2)

Copyright IBM Corp. 2010

Table 1. Compatibility of IBM Systems Director Server with previous agent versions (continued)
Compatibility of IBM Systems Director Server with previous agent versions For Power Systems servers: Compatible IBM Systems Director Agent-managed systems Server version 6.2.x Compatible IBM Systems Director Agent-managed systems Server version 6.2.x Common Agent for Windows Platform Agent for Windows Common Agent for Linux on System x Platform Agent for Linux on System x For System z servers: Compatible IBM Systems Director Agent-managed systems Server version 6.2.x Common Agent for Linux on System z Platform Agent for Linux on System z IBM z/VM Manageability Access Point Agent for System z 5.20 - 5.20.31 6.1 - 6.1.2 6.2 - 6.2.1 5.20.3 - 5.20.32 6.2.1 6.2.1 IBM Systems Director Server version 6.1.2.x 6.1 IBM Systems Director Server version 6.1.1.x 6.1 IBM Systems Director Server version 6.1 6.1 5.20 - 5.20.3 6.1 - 6.1.2 6.2 - 6.2.1 5.20 - 5.20.31 6.1 - 6.1.2 6.2 - 6.2.1 5.20 - 5.20.3 6.1 - 6.1.2 6.2 - 6.2.1 5.20 - 5.20.31 6.1 - 6.1.2 6.2 - 6.2.1 IBM Systems Director Server version 6.1.2.x IBM Systems Director Server version 6.1.2.x 5.20 - 5.20.3 6.1 - 6.1.2 5.20 - 5.20.31 6.1.1 - 6.1.2 5.20 - 5.20.3 6.1.1 - 6.1.2 5.20 - 5.20.31 6.1.1 - 6.1.2 IBM Systems Director Server version 6.1.1.x IBM Systems Director Server version 6.1.1.x 5.20 - 5.20.3 6.1 - 6.1.1.x 5.20 - 5.20.31 6.1.1 - 6.1.1.x 5.20 - 5.20.3 6.1 - 6.1.1.x 5.20 - 5.20.31 6.1.1 - 6.1.1.x IBM Systems Director Server version 6.1 IBM Systems Director Server version 6.1 5.20 - 5.20.3 6.1 5.20 - 5.20.31

5.20 - 5.20.3 6.1 5.20 - 5.20.31

6.1.1 5.20.3

6.1.1 5.20.3

n/a 5.20.3

IBM Systems Director Version 6.2.1 Release Notes

Chapter 3. System requirements

For information about hardware and software compatibility, see the detailed system requirements for IBM Systems Director in the Planning section of the information center. Planning

Hardware and software requirements (Specified operating environments)

Hardware requirements for IBM Systems Director Network requirements Operating system and software requirements

Copyright IBM Corp. 2010

IBM Systems Director Version 6.2.1 Release Notes

Chapter 4. Installing IBM Systems Director 6.2.1

For step-by-step installation instructions, see these topics in the information center. Planning (publib.boulder.ibm.com/infocenter/systems/topic/ com.ibm.director.plan.helps.doc/fqm0_r_planning.html)

Planning to install IBM Systems Director Planning to update IBM Systems Director Installing (publib.boulder.ibm.com/infocenter/systems/topic/ com.ibm.director.install.helps.doc/fqm0_t_installing_main.html)

Installing IBM Systems Director on the management server Installing agents Upgrading and migrating IBM Systems Director Configuring IBM Systems Director Server after installation Uninstalling IBM Systems Director

Copyright IBM Corp. 2010

IBM Systems Director Version 6.2.1 Release Notes

Chapter 5. Known problems

Information about how to troubleshoot and resolve problems with IBM Systems Director is documented in the Troubleshooting section of the information center.

Copyright IBM Corp. 2010

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IBM Systems Director Version 6.2.1 Release Notes

Appendix A. Publications and related information

You can view the same content in the IBM Systems Director Information Center as PDF documents. To view a PDF file, you need Adobe Acrobat Reader, which can be downloaded for free from the Adobe Web site at http://get.adobe.com/reader/.

Information centers and topic collections

v IBM Systems http://publib.boulder.ibm.com/eserver/ View the IBM Systems information center landing page, which provides integrated information for multiple IBM Systems products. v IBM Systems Director http://publib.boulder.ibm.com/infocenter/director/v6r2x/index.jsp Updated periodically, the IBM Systems Director topic collection contains the most up-to-date documentation available for IBM Systems Director. v IBM Systems Director plug-ins publib.boulder.ibm.com/infocenter/systems/index.jsp View the IBM Systems information center for information about how to install and use plug-ins that extend the functionality of IBM Systems Director. v IBM Systems Director Upward Integration Modules (UIMs) publib.boulder.ibm.com/infocenter/systems/topic/uims/fqs0_main.html Read the IBM Systems Director Upward Integration Modules (UIM) topic collection to learn about how to install and use upward integration modules and management packs that enable non-IBM workgroup and enterprise-management products to interpret and display data that is provided by Common Agent and Platform Agent. v IBM Systems Director API Licensing http://www.ibm.com/vrm/4api1 View the license information regarding use of IBM Systems Director APIs and their associated documentation. Fill out the form to request API access. After your information is reviewed, you will be contacted with additional information regarding access to and use of the APIs.

Publications
APAR Readme 6.2.0 Provides information about APARs fixed in IBM Systems Director version 6.2.0. Release Notes 6.2.0 and Release Notes 6.2.1 Provides information about hardware requirements for running IBM Systems Director components, supported IBM Systems Director hardware, operating systems, databases, and workgroup and enterprise systems-management software. Hardware and Software Support Guide Provides information about hardware requirements for running IBM Systems Director components, supported IBM Systems Director hardware, operating systems, databases, and workgroup and enterprise systems-management software.
Copyright IBM Corp. 2010

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Planning, Installation, and Configuration Guide for AIX Provides detailed instructions to install and configure each component of IBM Systems Director on system running AIX using the standard installation option. Planning, Installation, and Configuration Guide for IBM i Provides detailed instructions to install and configure each component of IBM Systems Director on system running IBM i using the Standard installation option. Planning, Installation, and Configuration Guide for Linux on Power Systems Provides detailed instructions to install and configure each component of IBM Systems Director on system running Linux for Power Systems using the Standard installation option. Planning, Installation, and Configuration Guide for Linux on x86 Provides detailed instructions to install and configure each component of IBM Systems Director on system running Linux for System x using the Standard installation option. Planning, Installation, and Configuration Guide for Linux on System z Provides detailed instructions to install and configure each component of IBM Systems Director on system running Linux for System z using the Standard installation option. Planning, Installation, and Configuration Guide for Windows Provides detailed instructions to install and configure each component of IBM Systems Director on system running Windows using the Standard installation option. Systems Management Guide Provides detailed instructions for using the Web interface and managing systems and resources in your environment. Troubleshooting Guide Provides information about problems and how to solve them, and strategies for troubleshooting common problems. Events Reference Provides information about IBM Systems Director events, including the event type, description, severity, and extended details. Commands Reference Provides detailed information about the systems management command-line interface (smcli) commands, and other commands that can be run directly from the command line, including configuring the database, and starting and stopping IBM Systems Director. Hardware Command Line User's Guide Provides information about installing and using the Hardware Command Line (formerly known as the IBM Management Processor Command-Line Interface). Command output in this release might vary from command output in previous releases.

White papers and briefs

v IBM Systems Director ftp://ftp.software.ibm.com/common/ssi/sa/wh/n/xbw03006usen/ XBW03006USEN.PDF

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This paper provides a detailed overview of the changes in IBM Systems Director V6.1, including the new Web interface, security features, operating system agents, integrated plug-ins and additional plug-ins that can be separately installed. v Value Proposition for IBM Systems Director ftp://ftp.software.ibm.com/common/ssi/sa/wh/n/xbw03007usen/ XBW03007USEN.PDF This paper describes the challenges of operational management for enterprise server installations and the value provided IBM Systems Director. v Managing IBM Power Servers with IBM Systems Director 6.1 www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=SA&subtype=WH &appname=STGE_PO_PO_USEN&htmlfid=POW03011USEN &attachment=POW03011USEN.PDF Provides information about managing the virtualization and consolidation on Power systems using IBM Systems Director. v IBM Systems Director 6.1 Migration Tips www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=SA&subtype=WH &appname=STGE_XB_XB_USEN_&htmlfid=XBW03009USEN &attachment=XBW03009USEN.PDF Provides information about migrating data when upgrading your environment from IBM Director V5.20 to IBM Systems Director V6.1. v Performance Tuning and Scaling Guide for IBM Systems Director 6.2 http://www-01.ibm.com/support/ docview.wss?uid=nas7cd6a96f49d05f608862577420075ca9a&aid=1 Provides information about how to plan, implement, configure, and use an IBM Systems Director Server to manage a large configuration with optimal performance. The Performance Tuning and Scaling Guide also contains information about the following topics: Running IBM Systems Director plug-ins, such as IBM Systems Director Active Energy Manager and IBM Scalable Systems Manager Integration with Tivoli products Implementing High Availability (HA)

IBM Redbooks publications

www.ibm.com/redbooks/ You can also search this Web page for documents that focus on IBM Systems Director and specific IBM hardware; such documents often contain systems-management material. The following book is available for IBM Systems Director V6.1: Implementing IBM Systems Director 6.1 Tip: Be sure to note the date of publication and to determine the version of IBM Systems Director software to which the Redbooks publication refers.

Further information
Also see the following resources for further information about IBM Systems Director:

Appendix A. Publications and related information

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v For alerts, discussions, news, parts and product information, and specific troubleshooting workarounds for IBM Systems Director, see the Support & downloads Web site at http://www.ibm.com/support/us/en/. Tip: To locate the information that you need, enter Systems Director in the Search field and click Search. You can then narrow your results by document type or product category, or use additional search terms. v For white papers, technotes, tips, and other documents related to IBM Systems Director, see the Techdocs Web site at http://w3.ibm.com/support/techdocs/ atsmastr.nsf/Web/Techdocs. Tip: To locate the information that you need, either select the categories that you want to search or select UNMARKED to search all categories. Then enter Systems Director in the for: field and click Search. v For solutions to all types of situations that other customers have encountered, see the IBM Systems Director customer forum at www.ibm.com/ developerworks/forums/forum.jspa?forumID=759.

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Appendix B. Getting help and support

If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, and whom to call for service, if it is necessary.

Finding information about IBM Systems Director problems

In addition to the IBM Systems Director information center, you can find information about problems and solutions in earlier editions of IBM Systems Director documentation, the IBM Systems Director forum, and the IBM Service Bulletin (RETAIN tip) index.

Available troubleshooting documentation for earlier versions of IBM Systems Director

To troubleshoot problems that are specific to earlier versions of IBM Systems Director, see the documentation for that version. Notes: 1. Printable PDFs for the different versions of the IBM Systems Director documentation are available from the IBM Systems Director Support Web page at www.ibm.com/systems/management/director/. 2. IBM Director versions 4.22 and earlier and all versions of 5.10.x are no longer supported. 3.
IBM Systems Director version 6.1.x Available troubleshooting documentation v IBM Systems Director version 6.1.x information center v Release Notes v Service Bulletin (RETAIN tips) index v IBM Director version 5.20.x information center at http://publib.boulder.ibm.com/infocenter/director/v5r2/ index.jsp v Release Notes v Service Bulletin (RETAIN tips) index

5.20.x

Accessing the IBM Systems Director customer forum

The IBM Systems Director customer forum provides a place for customers to share ideas and solutions for IBM Systems Director implementations. It serves as the forum for IBM Systems Director installations on all supported operating systems and hardware. Although participating in the customer forum does not guarantee an answer from an IBM representative, the forum community does include IBM employees that use IBM Systems Director. To access the forum you must sign in to the IBM

Copyright IBM Corp. 2010

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developerWorks Web site and create a profile; there is no fee. The IBM Systems Director customer forum Web page is at www.ibm.com/developerworks/forums/ forum.jspa?forumID=759.

Accessing the IBM Service Bulletin (RETAIN tips) index

You an access the IBM Service Bulletin (RETAIN tips) index to view known problems and workarounds for IBM Systems Director. Note: After November 21, 2008, RETAIN tips for IBM Systems Director and related plug-ins will no longer be created. All subsequent tips will be created as Technotes and will be available in the IBM Systems Director Knowledge Base at www.ibm.com/support/search.wss?rs=0&q=eServerOnDemandKBRCH&r=100 &sort=desc. All previous IBM Systems Director RETAIN tips will continue to exist and will not be migrated to Technotes. Complete the following steps to access RETAIN tips: 1. Navigate to www.ibm.com/support/us. 2. On this page, select Systems Management Software for Support Type. 3. Select your Product Family and click Go. 4. Select Troubleshoot. A list of service bulletins is displayed. These service bulletins are specific to IBM Systems Director on IBM BladeCenter and System x hardware. For IBM Systems Director articles about other hardware platforms, such as IBM Power and System z, complete the following steps: a. Navigate to www.ibm.com/support/us. b. On this page, type Director in the Search field and press Enter. A list of support articles is displayed. c. Type additional keywords in the Additional search terms field to narrow the search results.

Getting support information from the World Wide Web

On the World Wide Web, the IBM Web site has up-to-date information about IBM BladeCenter, IBM Power, System x, and System z products, services, and support. Use the following Web addresses for the applicable product information.
IBM product BladeCenter products IBM Power systems System x servers System z mainframes Web address www.ibm.com/servers/eserver/support/bladecenter/ www.ibm.com/servers/eserver/support/iseries/ www.ibm.com/servers/eserver/support/unixservers/ www.ibm.com/servers/eserver/support/xseries/index.html www.ibm.com/servers/eserver/support/zseries/

You can find service information for your IBM products, including supported options, at www.ibm.com/support/us. Also, you can find information about IBM Systems Director in the IBM Systems forum at www.ibm.com/developerworks/forums/forum.jspa?forumID=759.

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IBM Systems Director Version 6.2.1 Release Notes

Information to provide to the IBM Technical Support Center or IBM Systems Director customer forum
When looking for assistance, either from IBM Technical Support Center or in the IBM Systems Director customer forum, there is some basic information that you should provide.

System x, BladeCenter, and x86-based system information

Before you contact IBM for assistance, or append to the customer forum, you should gather the following information for the affected systems. Note: Frequently, IBM uses information and logs generated by the Dynamic System Analysis (DSA) program to resolve problems. DSA is available from the Systems Management Web page at www.ibm.com/servers/eserver/xseries/ systems_management/. v The machine types of all the affected systems. v The operating system. v The BIOS and firmware version levels of the affected systems. If you do not know this information, you can use Dynamic System Analysis (DSA) to gather the information for you. v Whether the failure is intermittent or persistent. v The last time the feature or function worked. v Any exceptions or error messages that occur. v The version of IBM Systems Director that is installed. Also note whether it is a new installation or an upgrade installation. If it is an upgrade installation, note from which version of IBM Systems Director you upgraded. v The error and trace logs that are located in the install_root/lwi/logs directory, where install_root is the root directory of your IBM Systems Director installation. Note that this path uses the backslash (\) to delimit the directory; depending on the system that you are using, you might be required to enter the path using the forward slash (/). v If it is an installation problem, the install logs that are located in the standard system directories and the install_root/logs directory, where install_root is the root directory of your IBM Systems Director installation. Note that this path uses the backslash (\) to delimit the directory; depending on the system that you are using, you might be required to enter the path using the forward slash (/). The following table contains examples of the install logs that are located in the standard system directories.
Table 2. Examples of install logs and their default locations Linux install logs (v6.1) IBM Systems Director install log: /var/log/dirinst.log IBM Systems Director Platform Agent install logs: /var/opt/ibm/platform/log/install.log IBM Systems Director Platform Agent uninstall logs: /var/opt/ibm/platform/log/ uninstall.log Windows install logs (v6.1) IBM Systems Director install log: C:\Windows\dirinst.log IBM Systems DirectorPlatform Agent install logs: C:\Windows\platinst_*.log IBM Systems DirectorPlatform Agent uninstall logs: C:\Windows\platuninst_*.log

Appendix B. Getting help and support

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v If it a hardware failure or related issue, the hardware logs. For more information, see Providing hardware-log information in the IBM Systems Director Systems Management Guide. v If possible, the steps required to recreate the problem.

System i information
Before you contact IBM for assistance, or append to the customer forum, you should gather the following information for the affected systems: v The operating system information for management server and for the managed objects. v Whether the failure is intermittent or persistent. v The last time (or release) that the feature or function worked. v Any exceptions or error messages that occur. v The version of IBM Systems Director that is installed. Also note whether it is a new installation or an upgrade installation. If it is an upgrade installation, note from which version of IBM Systems Director you upgraded. v If possible, the steps required to recreate the problem.

System p information
Before you contact IBM for assistance, or append to the customer forum, you should gather the applicable information for the affected systems. For AIX : v The files containing the redirected output from the following commands: oslevel -r lslpp -L lsdev prtconf errpt -a lsvpd v The error and trace logs that are located in the install_root/lwi/logs directory, where install_root is the root directory of your IBM Systems Director installation. Note that this path uses the backslash (\) to delimit the directory; depending on the system that you are using, you might be required to enter the path using the forward slash (/). v The /var/log/dirinst.log file, if you are having an installation problem. v Run the /opt/ibm/director/bin/logcollector script to acquire all the logs required for debugging. v Whether the failure is intermittent or persistent. v The last time the feature or function worked. v Any exceptions or error messages that occur. v The version of IBM Systems Director that is installed. Also note whether it is a new installation or an upgrade installation. If it is an upgrade installation, note from which version of IBM Systems Director you upgraded. v If possible, the steps required to recreate the problem. For Linux on Power Systems v The files containing the redirected output from the following commands: (For Red Hat Enterprise Linux) cat /etc/redhat-release (For SUSE Linux) cat /etc/SuSE-release rpm -qa lsvpd v The error and trace logs that are located in the install_root/lwi/logs directory, where install_root is the root directory of your IBM Systems

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IBM Systems Director Version 6.2.1 Release Notes

v v v v v v

Director installation. Note that this path uses the backslash (\) to delimit the directory; depending on the system that you are using, you might be required to enter the path using the forward slash (/). The /var/log/dirinst.log file, if you are having an installation problem. Run the /opt/ibm/director/bin/logcollector script to acquire all the logs required for debugging. Whether the failure is intermittent or persistent. The last time the feature or function worked. Any exceptions or error messages that occur. The version of IBM Systems Director that is installed. Also note whether it is a new installation or an upgrade installation. If it is an upgrade installation, note from which version of IBM Systems Director you upgraded. If possible, the steps required to recreate the problem.

System z information
Before you contact IBM for assistance, or append to the customer forum, you should gather the applicable information for the affected systems. v A detailed description of the problem. v Any exceptions or error messages that occur. v If possible, the steps required to recreate the problem. v Whether the failure is intermittent or persistent. v The operating system information for the management server and for the managed resources. v The version of IBM Systems Director that is installed in each affected system. Also note whether it is a new installation or an upgrade installation. If it is an upgrade installation, note from which version of IBM Systems Director you upgraded. v The /var/log/dirinst.log file, if you are having an installation problem. v The /var/log/localmessages or any related log file on manageability access point (MAP) for z/VM. v The /opt/ibm/director/log/TWGRas.log file on the management server.

Getting fixes
Occasionally, new releases and upgrades are made available from the IBM Support Web site at www.ibm.com/systems/management/director/. These releases and upgrades might contain fixes to problems with IBM Systems Director. If your IBM Systems Director environment has a problem that is not fixed by a new release or upgrade, contact the IBM Technical Support Center. To do so, you must have purchased an appropriate support product from IBM.

Service and support information

Service and support offerings for IBM Systems Director are based on the platform on which you choose to run IBM Systems Director Server. For IBM Systems Director Server running on IBM BladeCenter or System x systems, subscription services are available for a fee entitling you to notification of new upgrades, patches and support information, and free updates during that period. For more information about subscription services or to renew your subscription service contract, see the Ready to Buy Web Page at www.ibm.com/systems/management/director/subscription/.

Appendix B. Getting help and support

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For more information about service and support offerings available for all IBM systems, see Support Offerings Web site at www.ibm.com/systems/support/ supportsite.wss/docdisplay?lndocid=MIGR-5076601&brandind=5000016 or contact your IBM representative or IBM Business Partner.

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IBM Systems Director Version 6.2.1 Release Notes

Notices
This information was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead. However, it is the user's responsibility to evaluate and verify the operation of any non-IBM product, program, or service. IBM may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not grant you any license to these patents. You can send license inquiries, in writing, to: IBM Director of Licensing IBM Corporation North Castle Drive Armonk, NY 10504-1785 U.S.A. For license inquiries regarding double-byte (DBCS) information, contact the IBM Intellectual Property Department in your country or send inquiries, in writing, to: IBM World Trade Asia Corporation Licensing 2-31 Roppongi 3-chome, Minato-ku Tokyo 106-0032, Japan The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you. This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice. Any references in this information to non-IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
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Licensees of this program who wish to have information about it for the purpose of enabling: (i) the exchange of information between independently created programs and other programs (including this one) and (ii) the mutual use of the information which has been exchanged, should contact: IBM Corporation MW9A/050 5600 Cottle Road San Jose, CA 95193 U.S.A. Such information may be available, subject to appropriate terms and conditions, including in some cases, payment of a fee. The licensed program described in this information and all licensed material available for it are provided by IBM under terms of the IBM Customer Agreement, IBM International Program License Agreement, or any equivalent agreement between us. Any performance data contained herein was determined in a controlled environment. Therefore, the results obtained in other operating environments may vary significantly. Some measurements may have been made on development-level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment. Information concerning non-IBM products was obtained from the suppliers of those products, their published announcements or other publicly available sources. IBM has not tested those products and cannot confirm the accuracy of performance, compatibility or any other claims related to non-IBM products. Questions on the capabilities of non-IBM products should be addressed to the suppliers of those products. All statements regarding IBM's future direction or intent are subject to change or withdrawal without notice, and represent goals and objectives only. This information contains examples of data and reports used in daily business operations. To illustrate them as completely as possible, the examples include the names of individuals, companies, brands, and products. All of these names are fictitious and any similarity to the names and addresses used by an actual business enterprise is entirely coincidental. If you are viewing this information softcopy, the photographs and color illustrations may not appear.

Trademarks
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IBM Systems Director Version 6.2.1 Release Notes

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IBM Systems Director Version 6.2.1 Release Notes

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