Chapter I. THE PROBLEM AND ITS SCOPE 1.1 Introduction 1.1.1 Rationale of the Study 1.1.

2 Theoretical Background 1.1.3 Flow of Research Process 1.2 The Problem 1.2.1 Statement of the Problem 1.2.2 Scope and Limitations of the Study 1.2.3 Significance of the Study 1.3 Research Methodology 1.3.1 Research Environment 1.3.2 Research Respondents 1.3.3 Research Instrument 1.3.4 Research Procedures 1.4 Definition of Terms II. PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA 2.1 System Scoping and Concept Definition 2.1.1 Company Profile vmgo, org structure, composition and job descriptions 2.1.2 The System and Its Functions name of the system, scope (where it starts and where it ends), parts of the system (stages t be shown in the cross functional chart) 2.1.3 Input-Process-Output Framework input (specific resources needed like needed manpower, materials, eqt, data, etc), process (name of the system), output (generated data, document, etc) 2.2 Functional Analysis and Interface Development 2.2.1 Cross-Functional Chart stages, participants, processing time if applicable, resources needed (excluding the participants), risks involved 2.2.2 Systems Algorithm narrative of the process undertaken by each participant 2.2.3 Work-Centered-Analysis (WCA) Framework technology, participants, etc. 2.2.4 Other Systems in the Organization other systems beyond the scope of the system under study 2.3 Requirements Analysis and Its Impact 2.3.1 Cost of Service quantify involved with the allocation of resources -> cost of labor, material, etc. 2.3.2 Internal and External Factors explain the internal (HR and technological resources and operational requirements that affect the system) and external (social, political, legal requirements) factors that affect the system 2.4 Systems Analysis 2.4.1 Compatibility Analysis how the system under study works well with the other systems (as identified in 2.2.4)

2.4.2 Stability Analysis how the constraints (or the resources) considering the internal and external factors (as identified in 2.3.2) affect the system under study 2.5 Problem Investigation 2.5.1 Problem Areas 2.5.2 Cause and Effect Diagram illustrate the consequence and possible causes 2.5.3 Risk Assessment Matrix tabulated summary of the risks (causes) involved (shown in crossfunctional chart) and the possible consequences (effects) -> level of severity 2.5.4 Analysis of the Problems 2.5.5 Evaluation of Options III. Proposals for Improvement of XXX System in XXX Company 3.1 Systems Improvement Scheme 3.1.1 Summary of Proposals tabulate areas of concern, data reference (reference [table, figure, exhibit], cause, and page number), recommendations, and responsible personnel 3.1.2 Systems Optimization Roadmap diagrams the concept of how to improve the system; itemize the phases involved in achieving the optimization of the system 3.2 The Proposed System 3.2.1 Cross-Functional Chart improved process flow, participants, processing time, resources needed, and risks involved 3.2.2 Systems Algorithm 3.2.3. Work-Centered-Analysis (WCA) Framework 3.2.4 Cost of Operation overall analysis of the cost implications, CBA, payback period 3.3 Implementation Plan 3.3.1 Work Breakdown Structure (WBS) 3.3.2 Responsibility Assignment Matrix (RAM) 3.3.3 Gantt Chart 3.3.4 Comparative Analysis tabulate the difference between the existing and proposed systems in terms of system capacity, service cost, service time, operating cost, etc. and put he difference, % change and refernce