The efforts of the technology succession and the human resource development concerning the Bureau of Waterworks, Tokyo

Metropolitan Government (BWTMG)

Bureau of Waterworks, Tokyo Metropolitan Government

Introduction
Our mission is to supply high quality tap water to our customers at any time. We need to have our technical skills and expertise succeeded to the next generation, to brush up the capability of our staff, and to implement technological developments related to such diversified needs. Therefore, we have established the Training and Development Center ( TDC ) in April 2005 for promoting greater efficiency in our business operations and further improvements in customer services.
Photo -1 Training and Development Center

The present situation and necessity of the technology succession

(1)The great change of waterworks business today (2)The retirement of our experienced staff The expansion of waterworks business outsourcing as revisions The number of staff of BWTMG was about 4,600 in August, 2006. The staff born from of the Water Works Law 1947 to 1949 is beyond 10 % of the total staff. They are going to retire within three Start of the new business operation system years from 2007 and within 10 years, about half of the technical staff will retire. BWTMG takes charge of the business called the core business. A great number of retirees from the technical staff who have supported BWTMG Tokyo Waterworks Service Co., Ltd takes charge of the important results in the decrease of staff that can guide and educate young staff. business called the semi- core business. How advanced skills and expertise are going to be passed from experienced technical Then we have to bring up the business ability of BWTMG staff staff to the next generation staff. and the Tokyo Waterworks Service Co., Ltd staff .
persons

Core Business

Planning of the management policy Planning of the facilities Maintenance at the important facilities Water supply operation of a large-scale waterworks system largeManagement of the business entrusted to private enterprise Operation of purification plants

250 200 150 100 50 0

April 1,2007

Semi-core SemiBusiness

18

25

30

35

40

45

50

55

60

age

Figure-1 Age Distribution in Bureau of Waterworks of Tokyo Table-1 Core Business and Semi-core Business

The scheme of the technology succession and the human resource development
(1)The study and the implementation of human resources development on the long-term vision (2) The lecturer appointment by the staff and the visualization of the experience

Year
requirement [ability to instruct staff and private companies] Advanced training

Construction

Pipe maintenance

Leak prevention

Water processing

Machine equipment

Total

Clear visions of training

Desk study virtual experience

2004

33

27

20

45

46

171

[decision making ability]

2005
Intermediate training

22

24

10

43

107

2006
Desk study [working under supervision] [basic understanding of the waterworks] Entry-level training Desk study Work-study Case studies Response to failure examples and accident examples Basic training simulator virtual experience Comprehensiv e response to an accident

18

15

10

30

82

Total

73

44

59

65

119

360

Table-2 Number of Lecturer (2004-2006)

Desk study

Work-study

Years of experience

Figure-2 Working-level training with clear vision (technical section)

The lecturer directly teaches the younger staff with his know-how gained through his long experience. Also, TDC prepares to make textbooks which describe the work experience of the lecturer and it makes certain the succession of the technology.

Photo -2 The lecturer appointment by the staff Pump assembly training for machine equipment

(3) The fullness of the practice field TDC makes an effort toward the improvement of the technical skill and expertise of the staff by training in the practice-field & facilities floor: 6,300, field: 4,500

(4) The contribution to the overseas waterworks We have received overseas technical trainees and visitors every year by request of JICA, etc.

Photo -3 Plumbing training (500)

Photo -4 Plumbing training (100)

Photo-5 Training in Repairing a Leaking Point

Photo -6 Wiring training for electric equipment

Photo -7 training in finding a leak

Conclusions
BWTMG have made a start of the new business operation system. TDC attempt the human resources development which take part in the new business operation actively to improve the technical skill & expertise of Tokyo Waterworks Bureau staff . And BWTMG contribute to the improvement of the technical skill & expertise of the other waterworks staff and contractor using the TDC practice-field & facilities.