Ghazanfar Siddique

Mobile: +92 346 2121912 E-Mail: siddiqug@gmail.com

EXECUTIVE SUMMARY Technology and Business visionary with executive and hands-on experience in automating multibillion dollar enterprises. Strong record of success in creating robust IT process/architectures and infrastructures. Proven ability to bring the benefits of IT to solve business issues while managing costs and risk. Led development and development of customer apps. 16 years internet experience including e-commerce. Insightful experience in Business Process Mapping, Process Management, Technology Operations Management, Onsite / Offshore Technical Support, Delivery Management, Projects, Systems Support, Knowledge Management and Customer Support. Provide strategic direction to senior management on technology.

Professional achievements in the banking industry include senior management experience developing, leading and executing value accretive strategic initiatives including: o Business strategy development / Product development and implementation including business plans, prospect and client growth strategies, product and service offering, pricing models Merger and acquisition transactions Business process re-engineering and change management projects New products, services and infrastructure development

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Dynamic management career with strong leadership, problem solving, planning, team-building and project management skills, Recruit, develop, motivate and retain diverse staff structuring them in teams that deliver results and savings. Full responsibility of P&L and multi-million dollars budgets. Proved records of profitability in entrepreneurial ventures. Leadership o o Providing leadership, working closely with Senior Management in managing long term plans; identifying risks, opportunities, and options. Promoting a culture of informed decision making ensuring that units of corporate responsibility are planned, structured and focused.

Strategic o Technology Strategies: Liaising with other functional heads for technology development to improve and execute plan, consistently tracking development against plan and seeking strategies for increasing efficiencies and enhancing value of the platform for clients.

Operational o o o Establishing an environment that provides high quality support for instruction, research and outreach functions. Monitoring the status of goals, objectives and plans for direct reports and providing coaching as required. Performing day-to-day tasks necessary to execute the responsibilities for the office and to

provide advice and assistance as required. Internationally recognised qualifications:

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MBA - Master of Business Administration (MIS) International Diploma in Computer Studies from Computer Data System (Pvt.) Ltd. Affiliated with National Computing Centre Manchester (U.K) for Information Technology Sun Certified Programmer for Java2 Platform from SUN Microsystems. MCSE (Microsoft Certified System Engineer) from Microsoft. Designing and Implementing Desktop Application with Microsoft Visual Basic 6.0 from Microsoft.

EMPLOYMENT SUMMARY 2012 Feb Present Burj Bank Ltd , Pakistan Senior Vice President, Head Core Banking Information Technology. InfoTech Pvt Ltd , Pakistan Head PMO.

2010 Jan 2012 Jan

2006 2009

Standard Chartered-Scope International, Malaysia Transaction Banking. Senior Manager Electronic Channels/Branchless Banking System Development. Standard Chartered Bank - Pakistan Senior Manager, Technology, Business Relationship Management GTO Division. Standard Chartered Bank - Pakistan System Development, Technology GTO Division. ANZ Grindlays Bank Pakistan Information Systems Manager Technology Division.

2003 - 2006

2001 2003

1997 2001

PROFESSIONAL RESPONSIBILITIES AND ACHIEVEMENTS Burj Bank Ltd, Pakistan Senior Vice President, Head Core Banking / PMO

2012 Jan Present

My responsibilities include: Provide executive leadership as head of Core Banking/ PMO . Responsible for all aspect of strategic IT planning, implementation of Core Banking and support all customers as an integral component of business plan. Engineered turnaround of ITs performance and service levels. Transform IT into a strategic business partner.

2010 Jan Present

InfoTech Pvt Ltd , Pakistan Head - PMO

My responsibilities include: Provide executive leadership as head of ops and IT. Responsible for all aspect of strategic IT planning, implementation and support all customers local and global as an integral component of business plan. Engineered turnaround of ITs performance and service levels. Transform IT into a strategic business partner. Manage and deliver multiple large scale projects on time and within budget. Responsible for budgeting, design and support of all technology.

Key achievements: Direct Tech Support, Software Development, Internet and support operations for the banking institutions. Improve service levels, Establish rapport and credibility with department heads. Reduced week-long average helpdesk backlog to 90% responsiveness within same day. Hire and manage tech staff and weave them in teams. Initiated and developed In-house training department that enabled timely and cost-effective delivery of end-user training. Effectively introduced and integrate new technologies L internet, internet and Extranet sites for customers, employees and licenses bringing in millions in additional revenue.

2006 2009

Standard Chartered-Scope International, Malaysia Transaction Banking. Senior Manager Electronic Channels/Branchless Banking System Development.

My responsibilities include: Design and implementation of initiatives for Alternative Distribution channels having a positive impact on both the financial result and client experience in the short term, as well as positioning the bank for growth in the medium-to-long term Liaising with SCB Group Product Team to evolve new products for Consumer banking/ frontline experience value centre. Accountable for delivery of IT services for eChannels to local group All SCB(52) countries for the specific business assigned by group SD Head in order to achieve complete customer satisfaction. Direct the activities of Project Managers; guiding in maintenance, up-gradation and support of IT products to meet the business requirements and service level standards. Heading a team of 4 streams team size of 350 of eChannels team; managing Technology Projects along with country business, ITSC and PSS in order to implement new projects into production. Understanding the requirements of the customers and ensuring accomplishment of target. Addressing all technology operational issues related to eChannels on PAN SCB countries related to CB & Service Delivery. Liaising with SCB countries higher management, both I.T and business in respect of the functioning / approval of funds related to projects. Responsible for accuracy and maintenance of Group Policy standards including audit with respect to the application.

Key achievements: LC Processing System (Project Size $ 350K) : Lead Project Exceed, a change management initiative involving the reengineering of key processes impacting front office and clients. Processes including account opening, HK LC processing, client have been successfully reengineered resulting in increased revenue, improved TAT from 7 hours to hour and quality of service to clients and increased productivity of front office and support departments GLOBAL Statement Solution (Project Size $ 2.6m) Led cross functional project team responsible for the design and successful implementation of newly Designed GLOBAL Statement Solution across SCB Countries. The cost saving for the conversion of all the customer from paper

statement to eStatement was $1.5m for Hong Kong, Singapore,Malaysia,UAE,China,India,Taiwan,Pakistan,Indonesia*,Thailand and Korea. The target was to convert every year 20% of the customer from paper based to eStatement. SMS Banking & Alert System (Project Size $ 2.7m) Led cross functional project team responsible for the design and successful implementation of SMS Banking & Alert System real-time connected with eBBS (Banking Core System/Cards core System ) Solution across SCB Countries. The Idea was to convert the branch traffic for all the non financial transactions(inquiries) to SMS Banking/Alerts system from Call Centre and Branches. Document Management and Archiving Solution (Project Size $ 1.8m) Led cross functional project team responsible for the design and successful implementation of Document Management and Archiving Solution for 6 SCB Countries to capture and archive all the account opening forms, All the Statements for banking and credit cards customers) with the state of the art workflow system for viewing/commenting functionalities. Signature Verification System (Project Size $ 700K) Led cross functional project team responsible for the design and successful implementation of Signature Verification System for 6 SCB Countries to capture customer Signature for front office during counter transactions. Standard Account Opening Straight through Process (Project Size $ 700K) Led cross functional project team responsible for the design and successful implementation of Standard Account Opening Straight through Process in SCB Dubai, India reduce TAT for account opening from branches. Recipient of Best Performance Award of the quarter end September 1997; 1999 & 2000; 2001, 2002, 2003, 2004. 2005, 2006 and 2007. Significantly contributed during the implementation of Standard Chartered Call Centre in Pakistan & Mesa, Africa and SEA Countries.

Cards400 Credit Card Core System during Integration of SCB and ANZ Grindlays in Pakistan with regional SD team. Customer Satisfaction Capturing System in Pakistan / UAE / Bangladesh. Fraud Prevention System in Pakistan / Bangladesh. Online Reward Redemption Straight Through System for online banking customers.

2003 - 2006

Standard Chartered Bank - Pakistan Senior Manager, Technology, Business Relationship Management GTO Division.

My responsibilities included:

Responsible as the business and technology integration specialist to ensure maximized use of technology to meet business growth and objectives. I was involved in requirement analysis, end to end process designing, managing CB projects, implementation by handling different processes such as documenting functional specification, user acceptance testing. I have also headed the Information System division responsible for application development and support including core banking. Lead and assisted different value added projects and initiatives in the following areas: Resolution of issues emanating from business support functions including legal, operations, IT, finance, tax and compliance

Key achievements: Lead and assisted different value added projects and initiatives in the following areas: Alternative Delivery /Frontline Experience

1. Expansion of ATM Network, Offsite ATMs/Drive-up ATM (First time ever in Pakistan)
2. Online Cash/Cheque Deposit (First time ever in Pakistan) 3. Debit Card 4. SMS Mobile Banking (First time ever in Pakistan for Credit Cards/retail banking customers) 5. Call Center/Phone Banking/IVR (Adopted by SCB Group worldwide as standard application) 6. eStatement/ eAdvice (ALL MESA/SEA Countries) Branch Banking & Operations 1. Information Viewing System (Introduction of paperless environment Cost Savings Rs 10M/Annum) 2. Document Archiving (Online access of archived document from any branch) 3. Customer Satisfaction Capturing System 4. Information Management System (Online access of archived statements from any branch) 5. Nostro Reconciliation System 6. Cheque Reconciliation System 7. Fraud Prevention System (Capture customer image and transaction details at banking counters) 8. Branch Network Expansion & Rebranding (Gold Medal for Clifton Branch, Karachi) 9. Web Based Signature Verification System 10. Government Securities System (Porfolio Management for SSCs, DSCs, etc) 11. Islamic products (Musharika)/Islamic Branch 12. Investment Banking Products (Banc assurance, Mutual Funds, Share Financing, PIBs,) 13. Priority Banking (Executive Overdraft, Privar Account, Schedule of Charges)

2001 2003

Standard Chartered Bank - Pakistan System Development, Technology GTO Division.

My responsibilities included: Responsible for ensuring successful delivery of IT services according to the SLAs in order to achieve complete customer satisfaction. Leading and managing different IT projects. Managing product support and services for the in-house developed applications. Implemented Group IT policies, procedures and standards. Which were followed by underway projects in the area of Asset Retail management involving migration of new system while doing the gap analysis, formulating the conversion strategy including field/data mapping, system development, integration and user acceptance testing, managing the communication to steering committee, working committee and so on.

Key Achievements: eRAMS (Leading Pakistans team to implement the group application for Autos/PL Financing) eMortgages (Leading Pakistan team to implement the group application for Mortgage Financing)

1997 2001

ANZ Grindlays Bank Pakistan Information Systems Manager Technology Division.

My responsibilities included: Responsible for ensuring successful delivery of IT services according to the SLAs in order to achieve complete customer satisfaction. Leading and managing different IT projects. Managing product support and services for the in-house developed applications. Implemented Group IT policies, procedures and standards.

Key Achievements:

Standard Chartered/ANZ Grindlays Bank Pakistan Integration Project Selected for the most critical project and made responsible for Technology Integration of Standard Chartered and ANZ Grindlays Banks. The job includes:

1. Perform the asset management and gap analysis against the SCB standards to integrate ANZ Grindlays Bank and work out the technology cost required for the integration. 2. Coordination amongst all stake holders (business, Regional IT and Vendors) and ensure management and monitoring of all project activities via effective communication, meetings with all to resolve dependencies and issues, updates to Head of IT and Country Implementation Manager. 3. Acquire all technology needs based on the above gaps like vendor selection and hardware procurement, installations/deployment and connectivity of LAN/WAN/Servers/Desktops, etc. required for merging the two banks. 4. Helped in the gap analysis, data cleansing and mapping exercises for the smooth system migration to new core application. Carried out the customer impact and its communication with business stakeholders. 5. Recruitment (nearly 25+), training, deployment and managing the resources. 6. Training centers setup in three cities and arranged trainings for BBS (Core Banking) and Lotus notes for almost all ANZ Grindlays users (nearly 500 users) in Pakistan. 7. Help in Designing and Implementation of the disaster recovery site and associated plan for the integrated bank. PERSONAL DETAILS Address: 85- G, Askari IV, Street # 21th, Main Rashid Minhas Road, Karachi, Pakistan. Date of Birth : 27th June 1973

REFERENCES

Can be furnished upon request