1. Have you ever made a purchase over the Internet? a. Yes b. No 2. a. b. c. 3. a. b. c.

How often do you use the internet every day? Less than 1 hour d. 3-4 hours 1-2 hours e. More than 4 hours 2-3 hours When was the last time you made a purchase over the Internet? O n e m o n t h a go Two months ago M o r e t h a n t w o m o n t h s a go

4. What is the reason to shopping online? a. Wider choice/ can compare prices b. Find what you want more quickly/saves time/'quick and easy c. Shop in comfort/ can stay at home d. 24/7 access e. Prices are lower f. Don't have to carry/transport the items g. More product information to help make decisions h. Avoid the crowds/don't have to deal with people i. Free delivery of goods j. There was a special on-line offer k. Can buy products not available in the UK l. More choice of second hand items m. The item/s are only available on line 5. In the past 3 months what items have you purchased on the Internet? a. Books i. Event Tickets b. Videos / DVDs / Games j. Computer software c. Airline Tickets / Reservations k. Cosmetics / Nutrition Supplies d. Clothing / Accessories / Shoes l. Groceries e. Music m. Sporting Goods f. Electronic Equipment n. other items g. Computer Hardware h. Tours / Hotel Reservations

6. a. b. c. d. e.

The amount spent online from last 12 months (july 2011 to july 2012) Less than 100Rs 100 to 500 501 to 1000 1001 to 1500 More than 1501

7. Which method (or methods) of payment did you use to make your last purchases over the Internet in the past 3 months? a. Credit /Debit Card b. Bank Transfer c. Cash on Delivery d. Money Transfer e. Other Method

8. What helps you decide which site to use for shopping online? a. Search engine b. Personal recommendation c. Special offer I saw d. Online Advertising e. Same store I buy from offline f. TV/print or other advertising 9.Do you have enough information about online products and services? a. yes, I know all about. b. yes, little bit c. very less d. nothing 10. Online shopping is easy for you? a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strongly Disagree 11. Online shopping is useful for you? a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strongly Disagree 12. Online shopping is enjoyable for you? a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strongly Disagree 13. Online shopping is secure? a. Strongly Agree b. Agree c. Neutral

d. Disagree e. Strongly Disagree 14. Quality of internet connection is? a. Very good b. good c. d. bad e. very bad