Dimensional Model Document

TELCO CUSTOMER RESPONSE
*** CONFIDENTIAL ***
DIMENSIONAL MODEL DOCUMENT
Dimensional Model Document
Telco Inc.
Customer Response
Version 7/1/98 Prepared by:
Ralph Kimball Laura Reeves Margy Ross Warren Thornthwaite
Last saved on 10/24/06
The Data Warehouse Lifecycle Toolkit
Page 1
Table of Contents
DATA MART DIMENSIONS........................................................................................................... 4 DIMENSION DESCRIPTIONS............................................................................................................ 4 DIMENSION DETAILS................................................................................................................... 6 DATE DIMENSION.......................................................................................................................... 6 Date Dimension Attribute Descriptions....................................................................................6 BILLING DATE DIMENSION.............................................................................................................. 8 Billing Date Dimension Attribute Descriptions..........................................................................8 END DATE DIMENSION................................................................................................................... 9 End Date Dimension Attribute Descriptions.............................................................................9 TIME DIMENSION......................................................................................................................... 11 Time Dimension Attribute Descriptions..................................................................................11 CUSTOMER DIMENSION................................................................................................................ 12 Customer Dimension Attribute Descriptions..........................................................................12 PRODUCT DIMENSION.................................................................................................................. 14 Product Dimension Attribute Descriptions..............................................................................14 PRICING PACKAGE DIMENSION..................................................................................................... 15 Price Package Dimension Attribute Descriptions...................................................................15 USAGE TYPE DIMENSION............................................................................................................. 17 Usage Type Dimension Attribute Descriptions.......................................................................17 ORIGINATING PHONE # DIMENSION............................................................................................. 18 Originating Phone # Dimension Attribute Descriptions...........................................................18 DESTINATION PHONE # DIMENSION.............................................................................................. 19 Destination Phone # Dimension Attribute Descriptions..........................................................19 VENDOR DIMENSION.................................................................................................................... 20 Vendor Dimension Attribute Descriptions..............................................................................20 PURCHASED PRODUCT DIMENSION............................................................................................... 22 Purchased Product Dimension Attribute Descriptions............................................................22 GL ACCOUNT DIMENSION............................................................................................................ 23 GL Account Dimension Attribute Descriptions.......................................................................23 ORGANIZATION DIMENSION.......................................................................................................... 24 Organization Dimension Attribute Descriptions.....................................................................24 EMPLOYEE DIMENSION................................................................................................................ 26 Employee Dimension Attribute Descriptions..........................................................................26 SERVICE CALL TYPE DIMENSION.................................................................................................. 28 Service Call Type Dimension Attribute Descriptions..............................................................28 SERVICE CALL STATUS DIMENSION.............................................................................................. 29 Service Call Status Dimension Attribute Descriptions............................................................29 FACT DETAILS............................................................................................................................ 30 USAGE BILLING FACTS................................................................................................................ 30 Customer Usage Fact Descriptions.......................................................................................30 CALL DETAIL FACTS.................................................................................................................... 32 Call Detail Fact Descriptions.................................................................................................. 32 VENDOR CONTRACT FACTS........................................................................................................ 33 Vendor Contract Fact Descriptions........................................................................................ 33 PURCHASE PRODUCT TRACKING FACTS.......................................................................................34 Purchased Product Tracking Fact Descriptions.....................................................................34 MATERIALS INVENTORY FACTS..................................................................................................... 35 Materials Inventory Fact Descriptions....................................................................................35 SERVICE CALL TRACKING FACTS................................................................................................. 36 Service Call Tracking Fact Descriptions................................................................................36
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REPAIRED ITEMS FACTS.............................................................................................................. 37 Repaired Items Fact Descriptions.......................................................................................... 37
Page 3
Data Mart Dimensions
Date Term Category Time
Term
Fact Grou ps
Request
Quer y Session
Host Name
Dimension Descriptions
Dimension Name Date Billing Date End Date Time Customer Product Dimension Description Contains all of the attributes associated with the date that activity occurred. Contains all of the attributes associated with the date that products and/or services were billed to the customer. Contains all of the attributes associated with an end or resolution date (contract end, service call resolved). Contains attributes about the time when an activity occurred. Represents both commercial and consumer customers and all of the associated attributes. Contains information about products and services that we sell.
Page 4
Dimension Name Pricing Package Usage Type Originating Phone # Destination Phone # Vendor Purchased Products GL Account Organization / Location Employee Service Call Type Service Call Status
Dimension Description Describes the pricing used for customer billings. Describes Describes the telephone number where a call was made from. Describes the telephone number where a call was made to. Characteristics of companies that we purchase products and supplies from. Describes the different items that we purchase as a company. The general ledger account numbers for financial tracking and reporting. The business group within the company and other organizational relationships. Describes the individual employee of our company. Describes the different types of calls that we get that request service. Describes the status of a call from a customer requesting some type of service.
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Dimension Details
Date Dimension
Fiscal Year
Calendar Year
Fiscal Quarter
Calendar Quarter
Fiscal Month
Calendar Month
Fiscal Week
Type of Day
Calendar Week
Day of Week
Day
Holiday
Date Dimension Attribute Descriptions Attribute Name Day Day of Week Holiday Type of Day Calendar Week Calendar Month Calendar Quarter Calendar Year Attribute Description The specific day that an activity took place. The specific name of the day. Identifies that this day is a holiday. Indicates whether or not this day is a weekday or a weekend day. The week ending date, always a Saturday. Note that WE denotes week ending. The calendar month. The calendar quarter. The calendar year. Sample Values 06/04/1998; 06/05/1998 Monday; Tuesday Easter; Thanksgiving Weekend; Weekday WE 06/06/1998; WE 06/13/1998 January,1998; February, 1998 1998Q1; 1998Q4 1998
Page 6
Attribute Name Fiscal Week
Fiscal Month
Fiscal Quarter Fiscal Year
Attribute Description The week that represents the corporate calendar. Note that the F in the data value indicates that this is a fiscal time period. The fiscal period comprised of 4 or 5 weeks. Note that the F in the data value indicates that this is a fiscal time period. The grouping of 3 fiscal months. The grouping of 52 fiscal weeks / 12 fiscal months that comprise the financial year.
Sample Values F Week 1 1998; F Week 46 1998 F January, 1998; F February, 1998 F 1998Q1; F1998Q2 F 1998; F 1999
Page 7
Billing Date Dimension
B illin g Y e a r
B illin g Q u a r te r
B illin g M o n th
Billing Date Dimension Attribute Descriptions Attribute Name Billing Month Attribute Description The fiscal month that customer products/services are billing. Note that the B indicates that this is a billing month. The fiscal quarter that customer products/services are billing. Note that the B indicates that this is a billing month. The fiscal year that customer products/services are billed. Note that the B indicates that this is a billing month. Sample Values B January,1998; B February, 1998 B 1998Q1; B 1998Q4 B 1998; B1999
Billing Quarter
Billing Year
Page 8
End Date Dimension

E n d F is c a l Year E n d C a le n d a r Y ear
E n d F is c a l Q u a rte r
E n d C a le n d a r Q u a rte r
E n d F is c a l M o n th
E n d C a le n d a r M o n th
E n d F is c a l W eek
E nd T ype of D ay
E n d C a le n d a r W eek
End D ay of W eek
End D ay
E n d H o lid a y
End Date Dimension Attribute Descriptions Attribute Name End Day End Day of Week End Holiday End Type of Day End Calendar Week End Calendar Month End Calendar Quarter End Calendar Year End Fiscal Week Attribute Description The specific day that a contract expires or the service call was resolved. The specific name of the day. Identifies that this day is a holiday. Indicates whether or not this day is a weekday or a weekend day. The week ending date, always a Saturday. Note that WE denotes week ending. The calendar month. The calendar quarter. The calendar year. The week that represents the corporate calendar. Note that the F in the data value indicates that this is a fiscal time period. The fiscal period comprised of 4 or 5 Sample Values 06/04/1998; 06/05/1998 Monday; Tuesday Easter; Thanksgiving Weekend; Weekday WE 06/06/1998; WE 06/13/1998 January,1998; February, 1998 1998Q1; 1998Q4 1998 F Week 1 1998; F Week 46 1998 F January, 1998;
End Fiscal Month
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Attribute Name
End Fiscal Quarter End Fiscal Year
Attribute Description weeks. Note that the F in the data value indicates that this is a fiscal time period. The grouping of 3 fiscal months. The grouping of 52 fiscal weeks / 12 fiscal months that comprise the financial year.
Sample Values F February, 1998 F 1998Q1; F1998Q2 F 1998; F 1999
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Time Dimension
D a y P a rt A M /P M F la g H our
M in u te
Time Dimension Attribute Descriptions Attribute Name Minute Hour Attribute Description The minute that a customer is using telephone service. The collection of 60 minutes tied to the beginning hour label. All minutes 11:00 am through 11:59 am are all within the 11:00am hour Indicates that the time is before or after noon. Required when not using military time. The day is split into standard sections. Sample Values 11:32 AM; 3:07 PM 9:00 am; 3:00 pm
AM/PM Flag Standard Day Part
AM; PM Early Morning, Business Day, Early Evening, Late Night
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Customer Dimension
Househld BilToZ ip BilTo Country Indu stryGoup Profile BilStae/P lTorvince Househld BilToZ p+4 BilT oCity In dustry Cust.EdcLevl . BilToStrAdes et C Parentompy C Cust.DaeProfilmg ofr. DCusSa t.AsignedlRoaf1 Birth Cust.Gen der Custo mer Cust omerTyp Servic Cust.Loca tion Cust .Locatin Cust.LocaZip tion Cust.L ocatin Cust .Locatinury Zip+4 Stre Adres Stae /Province AreaCod AsigneSrvcR dgion CustoLca mertion Cust. CityLocan Prefix Sufix CustoDelivry merPoint DelivT ryPointpe
Customer Dimension Attribute Descriptions Attribute Name Customer Delivery Point Suffix Prefix Area Code Delivery Point Type Customer Location Attribute Description Actual phone number or account number for service delivered. For delivery points that are telephone numbers, this represents the actual phone number. For delivery points that are telephone number, this represents the area code plus the next 3 digits. For delivery points that are telephone numbers, this represents the 3 digit area code. Type of service delivered to a telephone or account number. Indicates a specific location where a customer has service. A commercial or residential customer may have more than one location. The region that has responsibility for handling any service calls from this location. The full 9 digit zip code for this customer location. The 5 digit zip code for this customer location. The street address for this customer location. Note: the address number, suite/box, street name will be split apart for complete flexibility. The name of the city where this customer location is. The name of the state where this customer location is. The name of the country where this customer location is. Unique identifier for each customer. This will be represented in multiple ways including name and customer identifier. For residential customers, a single individual is designated Indicates if this is a commercial or residential customer. Indicates the gender of the residential customer. Indicates the date of the birth for the residential customer. Each residential customer is assigned to the best fit of our standard demographic profile. Sample Values 630-555-1212; 630555-1111 444-555-1212 444-555 444 Analog Line, Digital Line, Calling Card
Assigned Service Region Customer Location Zip+4 Customer Location Zip Customer Location Street Address Customer Location City Customer Location State/Province Customer Location Country Customer
Central; Northwest 12345-6789 12345 123 Main Street, Suite 1000 Sunny Town New York USA Commercial Corp.; Kyle Jones
Customer Type Customer Gender Customer Date of Birth Customer Demographic Profile
Commercial; Residential Male; Female 07/03/1950 Career Single; Family Focus
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Attribute Name Household Household Profile Customer Assigned Sales Region Customer Education Level Bill To Zip+4 Bill To Zip Bill To Street Address
Bill To City Bill To State/Province Bill To Country Parent Company Industry Industry Group Date of 1st Service
Attribute Description Residential customers are grouped into those residing in a single residence. Each household is assigned to the best fitting standard household profile. The specific sales region that is responsible for handling this customers accounts. Indicates the highest level of formal education that the customer has completed. The full 9 digit zip code for this customers billing address. The 5 digit zip code for this customers billing address. The street address for this customers billing address. Note: the address number, suite/box, street name will be split apart for complete flexibility. The name of the city of this customers billing address. The name of the state of this customers billing address. The name of the country of this customers billing address. For commercial customers, this collects individual subsidiaries into the single corporate parent. For commercial customers, this indicates the standard industry that best describes their business. A grouping of industries into similar categories. Indicates the date when we first did business with this customer.
Sample Values 1000; 2000 Empty Nesters; Up and Coming Single; With Teens Midwest; Eastern Seaboard High School; College; Masters 12345-6789 12345 123 Main Street, Suite 1000
Sunny Town New York USA ABC Conglomerate; Mid-Size Corp. Retail Banking; Insurance Financial Services 1/04/1989
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Product Dimension
P ro d u c t G ro u p
P ro d u c t C la s s
P ro d u c t T y p e P ro d u c t/ S e r v ic e
Product Dimension Attribute Descriptions Attribute Name Product/Service Product Type Product Class Attribute Description Describes the individual product or service offering that a customer purchased. Indicates whether this is a specific product or a service offering. A collection of products. Sample Values Cell Air Time; Local Toll Service; Voice Mail; Call Waiting Product; Usage Service Cellular Phone; Cellular Usage; Fixed Line; Line Enhancements Cellular; Stationary
Product Group
A collection of product classes.
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Pricing Package Dimension
E v e n in g R a te
P r ic e P r o g r a m
D a y tim e R a te
E v e n in g D is c o u n t %
D a y tim e D is c o u n t %
E v e n in g D is c o u n t D e s c r .
D a y tim e D e s c r .
P ro d u c t R a te
W e e k e n d R a te
P a c k a g e B e g in D a te
W eekend D is c o u n t %
P ackage E nd D a te
W eekend D is c o u n t D e s c r .
P ric e P a c k a g e
P a c k a g e T e rm s
Price Package Dimension Attribute Descriptions Attribute Name Price Package Attribute Description Uniquely describes a collection of price information that is sold as a package to customers. Details the specific terms and conditions associated with weekend usage. Indicates the percentage discount off regular price for all weekend usage. Indicates the actual rate for all weekend usage. Details the specific terms and conditions associated with evening and holiday usage. Indicates the percentage discount off regular price for all evening and holiday usage. Sample Values One Rate; Deep Discount Weekends; Call Anytime; Voicemail Unlimited Use 40% 10 cents per minute Discount only with minimum of $20 usage per month 25%
Weekend Discount Description Weekend Discount % Weekend Rate Evening Discount Description Evening Discount %
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Attribute Name Evening Rate Daytime Discount Description Daytime Discount % Daytime Rate Price Program Package Rate Package Begin Date Package End Date Package Terms
Attribute Description Indicates the actual rate for all evening and holiday usage. Details the specific terms and conditions associated with daytime usage. Indicates the percentage discount off regular price for all daytime usage. Indicates the actual rate for all daytime usage. Groups several price packages together under specific corporate initiatives. The rate for an item that is independent of time of day. The date that this price package was made available to customers. The date the this price package was no longer offered to customers. Indicates any special terms or conditions that may also apply for this package.
Sample Values 12 cents per minute Regular residential rates 0% 25 cents per minute Retain Current Customers; Get New Cell Customers $9.07 per month 04/15/1996 3/26/1997 Minimum commitment 1 year
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Usage Type Dimension
U sage Type G ro u p
U sage Type
Usage Type Dimension Attribute Descriptions Attribute Name Usage Type Usage Type Group Attribute Description Describes the type of activity that is reflected on the customer bills. Represents a collection of usage types. Sample Values Working Telephone Number; Credit Card; Basic Phone Service Toll Usage; Non-Toll Usage; Access
Page 17
Originating Phone # Dimension
O r ig in P h o n e A re a C o d e
O r ig in P h o n e P r e fix O r ig in P h o n e Type O r ig in P h o n e N um ber
Originating Phone # Dimension Attribute Descriptions Attribute Name Origin Phone Number Origin Phone Type Original Phone Prefix Origin Phone Area Code Attribute Description The specific phone number from where a call was placed. The type of phone from where the call was placed. The area code and first three digits of the phone number from where a call was placed. The area code of the phone number from where a call was placed. Sample Values 444-555-1212 Cell; Toll 444-555 444
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Destination Phone # Dimension
D e s t. P h o n e A re a C o d e
D e s t. P h o n e P r e fix D e s t. P h o n e Type D e s t. P h o n e N um ber
Destination Phone # Dimension Attribute Descriptions Attribute Name Destination Phone Number Destination Phone Type Destination Phone Prefix Destination Phone Area Code Attribute Description The specific phone number that was called. The type of phone that was called. The area code and first three digits of the phone number that was called. The area code of the phone number that was called. Sample Values 444-555-1212 Cell; Toll 444-555 444
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Vendor Dimension
V e n d o r P a re n t C om pany
V e n d o r C o u n try
V e n d o r C ity
Vendor S ta te /P r o v in c e
V e n d o r S ta tu s
V e n d o r Z ip + 4
V e n d o r Z ip
M in o r ity O w n e r s h ip F la g
Vendor
V e n d o r S tre e t A d d re s s
V e n d o r L o c a tio n C o u n try
V e n d o r L o c a tio n S ta te /P r o v in c e
V endor Loc. L o n g itu d e
V e n d o r L o c a tio n C ity
V e n d o r L o c a tio n
V endor Loc. L a ttitu d e
Vendor Dimension Attribute Descriptions Attribute Name Vendor Location Vendor Location City Vendor Location State/Province Vendor Location Country Vendor Location Latitude Vendor Location Longitude Vendor Attribute Description Represents a single location where product is shipped from a vendor. The name of the city for this vendor location. The name of the state or province for this vendor location. The name of the country for this vendor location. The actual latitude for this vendor location. Used for logistics planning. The actual longitude for this vendor location. Used for logistics planning. Represents a single vendor who we Sample Values Acme Midwest; Acme Canada Chicago; Toronto Illinois; Ontario USA; Canada 86 degrees west 42 degrees north Acme International
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Attribute Name Vendor Minority Ownership Flag Vendor Status Vendor Parent Company Vendor Zip+4 Vendor Zip Vendor Street Address
Vendor City Vendor State/Province Vendor Country
Attribute Description purchase products from. Indicates it this vendor has greater than 50% owership by a minority. Indicates the current status of the relationship between this vendor and Telco. Represents the parent company for this vendor. The full 9 digit zip code for this vendors mailing address. The 5 digit zip code for this vendors mailing address. The street address for this vendors mailing address. Note: the address number, suite/box, street name will be split apart for complete flexibility. The name of the city of this vendors mailing address. The name of the state of this vendors mailing address. The name of the country of this vendors mailing address.
Sample Values Minority; Non-Minority Active; Non-Active Conglomerate Corp. 11111-2222 11111 999 South American Way Suite 500 San Francisco California USA
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Purchased Product Dimension
P u rc h a s e d P ro d u c t G ro u p
P u rc h a s e d C a te g o ry
B uyer
P u rc h a s e d S u b C a te g o ry
P u rc h a s e d Ite m
Purchased Product Dimension Attribute Descriptions Attribute Name Purchased Item Attribute Description Identifies the item that was purchased by Telco. This is represented on the invoice. A collection of purchased items as defined by the purchasing department. A collection of sub categories that are related. Sample Values Executive Cherry Finish Desk; Large Coil Wire; Phone Cords Desks; Chairs; Telephone Parts; Wiring Parts; Cellular Components; Furniture; Office Supplies Getty A. Deihl; Layne Hatch Customer Maintenance; Finished Products; Internal Use
Purchased Sub Category Purchased Category
Buyer Purchased Product Group
Represents the individual within the purchasing department that is responsible for this category. High level group of items that are purchased by Telco.
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GL Account Dimension
A ccount G ro u p L e v e l 1
A ccount G ro u p L e v e l 2
A ccount G ro u p L e v e l 3 A ccount Type G L A ccount
GL Account Dimension Attribute Descriptions Attribute Name GL Account Account Type Account Group Level 3 Account Group Level 2 Account Group Level 1 Attribute Description Represents the actual general ledger account. Indicates the kind of account. A collection of GL Accounts as determined by finance. A collection of Account Group Level 3 account as defined by finance. A collection of Account Group Level 2 accounts as defined by finance. Sample Values Accounts Receivables Phone; Calling Card; ISDN Line Employee Salary; Temporary Services; Contract Labor Human Resources Legal Fees; Capital Equipment; Salary & Benefits
Page 23
Organization Dimension
C om pany
D iv is io n
C o s t C e n te r C o u n try
R e g io n
C o s t C e n te r S ta te /P r o v in c e
B u s in e s s U n it
C o s t C e n te r C ity
C o s t C e n te r
Organization Dimension Attribute Descriptions Attribute Name Cost Center Attribute Description Indicates a specific cost center that has a budget. This is the lowest level of the corporate organizational structure. A grouping of cost centers. Business units that are grouped geographically for field organization and home office by functional area. Major operating areas of the company. Reflects the most recent reorganization into vertical business groups. Represents the different companies as the separate legal entities. Sample Values Sales; Service; Field Marketing; Administration Indiana/Ohio; Greater Chicago; Illinois/Missouri Northeast; Midwest; Central Marketing; Finance Staff Small Business Support; Commercial Service; Residential Service Telco Services; CellCo Cellular Services; Business
Business Unit Region Division
Company
Page 24
Attribute Name Cost Center City Cost Center State/Province Cost Center Country
Attribute Description The city where this cost center is based. The state or province where this cost center is based. The country where this cost center is based.
Sample Values Support Downers Grove; Cleveland Illinois; Ohio USA
Page 25
Employee Dimension
E m p lo y e e C o u n try E m p lo y e e S tre e t A d d re s s E m p lo y e e S ta te /P r o v in c e E m p lo y e e Z ip E m p lo y e e C ity E m p lo y e e Z ip + 4 E m p lo y e e E d u c a tio n L e v e l O r ig in a l H ir e D a te C u r r e n t H ir e D a te
E m p lo y e e D a te o f B ir th
E m p lo y m e n t S ta tu s
E m p lo y e e
E m p lo y e e G ender
Employee Dimension Attribute Descriptions Attribute Name Employee Attribute Description Represents individuals employed by Telco. Employees will be able to be viewed by employee number, name and social security number. The status of the individuals employment. Indicates the gender of this employee. Indicates the date of the birth for this employee. Indicates the highest level of formal education that the employee has completed. Indicates the first hire date for this employee. Indicates the most recent date that Sample Values Lois Alden; Clark Smith Active; Retired; No Longer with Company Male; Female 04/24/1974 High School; Bachelors; Masters 09/15/1986 08/01/1991
Employment Status Employee Gender Employee Date of Birth Employee Education Level Original Hire Date Current Hire Date
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Attribute Name Employee Zip+4 Employee Zip Employee Street Address
Employee City Employee State/Province Employee Country
Attribute Description the employee was hired. The full 9 digit zip code for this employees mailing address. The 5 digit zip code for this employees mailing address. The street address for this employees mailing address. Note: the address number, suite/box, street name will be split apart for complete flexibility. The name of the city of this employees mailing address. The name of the state of this employees mailing address. The name of the country of this employees mailing address.
Sample Values 12345-6789 12345 123 Main Street, Suite 1000
Somewhere Pennsylvania USA
Page 27
Service Call Type Dimension
S e r v ic e C a ll G ro u p
S e r v ic e C a ll Type
Service Call Type Dimension Attribute Descriptions Attribute Name Service Call Type Attribute Description Represents the type of call that resulted in the need for a work order to be generated. Represents general grouping of service call types. Sample Values Line out of order; Static on line; Additional Line Requested; New Request; Problem Report
Service Call Group
Page 28
Service Call Status Dimension
S e rv ic e C a ll S ta tu s
Service Call Status Dimension Attribute Descriptions Attribute Name Service Call Status Attribute Description Represents the status of a customer service call. Sample Values Open; Closed
Page 29
Fact Details
Usage Billing Facts
D a te
D ay
P ric in g P ackage
P ackage
B illin g D a te
B illin g M o n t h
C u s to m e r U s a g e B illin g U sag e T ype

U sage T ype
C u s to m e r
C u s t . D e liv e r y P o in t
P ro d u c t
P r o d u c t / S e r v ic e
Customer Usage Fact Descriptions Default Aggregation Rule Sum Sum N/A Sum Sum Sum
Fact Name Number of Messages Minutes of Use Base Charge Discount Amount Surcharge Amount Tax Amount
Fact Description Total number of messages that occurred for a given period. Total number of minutes used for a given period. Represents the standard charge for this particular product or service. Represents the total amount discounted from the full price amount. Represents the total surcharge amount that is added to the total line amount. Dollar amount of the tax charge
Page 30
Fact Name Total Line Amount Invoice #
Fact Description allocated to the line item. The total charged amount including tax and surcharge. Represents the actual invoice number.
Default Aggregation Rule
N/A
Page 31
Call Detail Facts
D a te
D ay
D e s tin a tio n Phone #

D e s t in . P h o n e #
B illin g D a te
B illin g M o n th
O r ig in a tio n Phone #
O r ig in . P h o n e #
T im e C a ll D e ta il T r a c k in g
M in u te
U sage Type
U sage Type
C u s to m e r
C u s t. D e liv e r y P o in t
P r ic in g P ackage
P ackage
P ro d u c t
P r o d u c t/ S e r v ic e
Call Detail Fact Descriptions Default Aggregation Rule N/A Sum
Fact Name Time of Call Minutes of Use
Fact Description Records the exact time of the call to the tenth of a second. The total number of minutes for this call.
Page 32
Vendor Contract Facts
D a te
D ay
P u rc h a s e d P ro d u c t
Ite m
V endor C o n tra c ts
E n d D a te
E nd D ay
Vendor
V endor
Vendor Contract Fact Descriptions Default Aggregation Rule N/A N/A
Fact Name Contract Number Contract Unit Price
Fact Description Indicates the specific contract number for the relationship between this vendor and Telco. The agreed upon unit price for this purchased item.
Page 33
Purchase Product Tracking Facts
D a te
D ay
O rg a n iz a tio n
C o s t C e n te r
Vendor
Vendor
P u rc h a s e P ro d u c t T ra c k in g
G L A ccount
A ccount
Ite m
Purchased Product Tracking Fact Descriptions Default Aggregation Rule Sum N/A Sum Sum Sum Sum N/A
Fact Name Unit Quantity Unit Price Discount Amount Tax Amount Freight Amount Net. Invoice Amount Invoice Number
Fact Description Indicates the number of units that were purchased. Indicates the price for the units that were purchased. Represents the total amount discounted from the full price amount. Represents the tax amount (all levels) for this purchase. Represents the freight costs allocated to this line item. The net amount to be paid for the purchase of this product including freight and taxes. The specific invoice number for this purchase.
Page 34
Materials Inventory Facts
D a te
D ay
M a te r ia ls In v e n to r y
O r g a n iz a tio n / L o c a tio n
O f fic e / L o c a t io n
Ite m
Materials Inventory Fact Descriptions Default Aggregation Rule Semi-additive over time. Semi-additive over time. Semi-additive over time. Semi-additive over time.
Fact Name Quantity On Hand Quantity On Order Quantity In Transit Target Inventory Quantity
Fact Description Indicates the number of units of this product that are available on site at this organization location. The number of units of this product that have been ordered, but have not yet been shipped. The number of units of this product that have been shipped, but have not yet been received at this location. The optimal inventory level for this product at this location.
Page 35
Service Call Tracking Facts
D a te
D ay
S e r v ic e C a l l S ta tu s
S e r v i c e C a ll S t a t u s
E n d D a te
E nd D ay
S e r v ic e C a l l T yp e
S e r v ic e C a ll T y p e
S e r v ic e C a l l T r a c k in g
C u s to m e r
C u s t . D e li v e r y P o in t
E m p lo y e e
E m p lo y e e
O r g a n iz a t io n
C o s t C e n te r
Service Call Tracking Fact Descriptions Default Aggregation Rule Sum Sum
Fact Name Number of Service Calls Number of Days to Resolution
Fact Description Indicates the number of service calls that were taken for a given time period. The total number of days from the date the service call was opened to the date that the service call was closed.
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Repaired Items Facts
D a te
D ay
S e r v ic e C a l l S ta tu s
S e r v ic e C a ll S t a t u s
E n d D a te
E nd D ay
S e r v ic e C a l l T yp e
S e r v ic e C a ll T y p e
R e p a ir e d Ite m s
C u s to m e r
C u s t . D e l iv e r y P o in t
E m p lo y e e
E m p lo y e e
P u rc h a se d P ro d u c t
Ite m
O r g a n iz a t io n
C o s t C e n te r
Repaired Items Fact Descriptions Default Aggregation Rule Sum Sum
Fact Name Number of Items Used Number of Items Returned
Fact Description Represents the number of units of a specific items that were used to complete a given service call. Represents the number of defective or worn out items that were returned as a result of this service call.
Page 37

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TELCO CUSTOMER RESPONSE

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