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Institution:

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COMPETENCY BASED LEARNING MATERIAL

Sector:

Information & Communications Technology Computer Hardware Servicing - NC II

Distinctive Area of Competence and Qualifications:

Unit of Competency:
MAINTAIN COMPUTER SYSTEMS AND NETWORK

Module Title:
MAINTAINING COMPUTER SYSTEMS AND NETWORK

How to use this COMPETENCY

BASED LEARNING MATERIAL

Welcome to the Competency Based Learning Material for the module, Maintaining Computer System and Network. This learning material contains activities for you to complete. The unit of competency Maintaining Computer Systems and Network covers the knowledge, skills and attitudes required for Computer Hardware Servicing. It is one of the modules in the Core Competence at National Certificate Level (NC II). You are required to go through a series of learning activities in order to complete each of the learning outcomes of the module. In each learning outcome, there are Information Sheets, Resources Sheets and Reference Materials for further reading to help you better understanding the required activities. Follow these activities and answer the self-checked. Get answer sheet from your trainer to reflect your answer for each self-check. If you have question, please dont hesitate to ask your facilitator for assistance. Recognition of Prior Learning (RPL) You have some or most of the knowledge and skills covered in this learning material because you have. Actual experience on the job Already complete the training area

If you can demonstrate to you trainer that you are competent in a particular skill, you dont have to do the same training again. If you feel have some of the skills, talk to your trainer about having them formally recognized. If you have qualified or a Certificate of Competence from previous training, show it to your trainer. If the skills you acquired are still relevant to the module, they may become part of the evidence you can present for RPL. At the end of this learning material is a learners diary. Use this diary to record important dates, job undertaken and other workplace events that will assist you in providing further details to your trainer or assessors. A record of Achievement is also provided for the trainer to complete upon completion of the module. This module was prepared to help you achieve the required competency in performing Program in C. This will be the source of information for you to acquire knowledge and skills in this particular trade, with minimum supervision or help from your trainer. With the aid of the materials, you will acquired the competency independently and at your own pace.

Talk to your trainer and agree in how you will both organized the training of this unit. Read through the Competency Based Learning Material carefully. It is divided into sections which cover all the skills and knowledge you need to successful complete this module. Most probably your trainer will also be your supervisor or manager. He/She is there to support you and show you about the correct way to do things. Ask for help. Your trainer will tell you about the important things you need to consider when you are completing activities and it is important that you listen and take notes. You will be given plenty of opportunities to ask questions and practice on the job. Make sure you practice your new skills during regular work shifts. This way you will improve both your speed and memory and also your confidence. Talk to more experienced workmates and ask for their guidance. Use self check questions at the end of each section to test your own progress. When you are ready, ask your trainer to watch you perform the activities outlined in the learning material. As you work through the activities, ask for written feedback on your progress. Your trainer keeps feedback/preassessment reports for this reason. When you have successfully completed each element, ask your trainer to mark on the reports that you are ready for assessment. When you have completed this module and feel confident that you have had sufficient practice, your trainer will arrange an appointment with the registered assessor to assess you. The result of your assessment will be recorded in your competency achievement record.

Terms and Definition


Assessment the gathering of evidence and the making of judgments based on that evidence about individuals students or trainees according to an agreed set of rules or standards. Certification the provision of a certificate or award granted as the result of an assessment classes. It signifies the completion of a course of study and/or the achievement of program of specified competence. Computer Is an electronic device capable to manipulate, save, and restore data. Hardware The tangible parts of the computer system Processor A brain of a computer Keyboard is an input device similar to the typewriter keyboard used for entering data and instruction. Learning Activities can take many forms like: readings, projects, practice exercises, viewing media, and doing many things as a creative learning guide writer can device. Learning Outcome clearly emphasizes performance and knowledge gained by the learner, rather than the teaching/training activities associates with it. Peopleware The one who manipulate the hardware and software Software The volatile parts of the computer system Windows is a graphical user interface that employs icons, pull-down menu, and dialogue boxes. Memory is one or more sets of chips that store data or program instruction, either temporarily or permanently. Storage Holds data and program permanently even if the computer is turned off. System Software any programs that controls the computers Hardware Operating System Tells the computer how to use its own components. Network Operating System allows computer to communicate and share data across a network. Utility Software A program that makes the computer system to use or performs highly specialized functions. Application Software Tells the computer how to accomplish specific tasks. Computer Virus as set of programs or instruction that have capable or design to make harm to other program or computer. Antivirus A software or program use to block and detect computer virus and remove it. Malware a short name for Malicious Software

QUALIFICATION : Computer Hardware Servicing NC II UNIT OF COMPETENCY : Maintain Computer Systems and Network MODULE TITLE : Maintaining Computer Systems and Network INTRODUCTION: This module provides an overview about the Computer System and Network. Computer hardware problems are less common than software problems (just think about all the malware and virus running about the Internet), and there are far fewer variables to consider when learning to maintain computer system and network. The real trick is to go about it in a systematic matter, eliminating possibilities whenever possible before you start purchasing replacement parts. Thats why this module is made to help you. Upon completion of this module, you have to subject yourself to your trainer for assessment. You will be given a certificate of completion as a proof that you met the standard requirement (knowledge and skill) for this module. The assessment could be made in different methods, as prescribed in the competency standards. LEARNING OUTCOMES: Upon completion of this module, you must be able to. 1. Plan and prepare for the maintenance of computer systems and networks. 2. Maintain computer systems 3. Maintain Network systems 4. Inspect and test configured/repaired computer system and networks ASSESSMENT CRITERIA 1. 2. 3. Maintenance planned and prepared with OHS policies and procedures. The materials, tools, equipments and testing devices obtained and checked. Computer systems and networks checked, identified and maintained with specifications and requirements to conform with manufacturers.

PREREQUISITES: Before you tackle this module, must complete first the following competencies: 1. Tools competencies. 2. PC Operation competencies.

Qualification Module Title Learning Outcome #1 Assessment Criteria 1. 2. 3. 4. Resources:

: : : :

Computer Hardware Servicing NC II Maintaining Computer System and Network Plan and prepare for the maintenance of computer systems and networks.

Maintenance planned and prepared with OHS policies and procedures. The materials, tools, equipments and testing devices obtained and checked. Computer systems and networks checked, identified and maintained with specifications and requirements to conform with manufacturers.

1. Peter Nortons, Introduction to Computers, McGraw-Hill International Edition. Copyright 2006, pp 4- 20 2. Information Sheet 1 3. World Wide Web and Personal Computers LEARNING EXPERIENCES/ACTIVITIES Learning Activities 1. Read: Information sheet 1.0 in this module. Special Instructions You can ask the assistance of your trainer to show you and explain further the topic you cant understand.

1. Read: Information sheet 1.2 in this module.

You can ask the assistance of your trainer to show you and explain further the topic you cant understand.

2. Read: Information sheet 1.3 in this module.

You can ask the assistance of your trainer to show you and explain further the topic you cant understand. Check your answer by using the answer key.

3. Answer self-check 1.0

INFORMATION SHEET 1 THE MATERIALS, TOOLS, EQUIPMENTS AND TESTING DEVICES OBTAINED AND CHECKED.
1.1 Common Hand tools and their uses Tools are defined as implements used to modify raw materials for human use. Tools can be considered as extension of the human hand thereby increasing g its speed, power, and accuracy. 1.2 Importance of Tools Advantages of using the proper tools 1. Efficiency of the work 3. Speed of accomplishment is faster 2. High quality of work is achieved 4. Accuracy

However, these advantages depend upon the three factors, namely: 1. 2. 3. Availability and sufficiency of materials Experience and skill of the workers in their respective fields Tools and equipment of good quality

1.3 The different kinds of tools maybe classified according to their uses: Hand Tools for assembly and disassembly of computer peripherals 1) Screwdriver 2) Plies 3) wire cutters Cleaning Tools for removing dirt and obstacles 1) Compress Air 2) Brush 4) Cleaning Compound Utility Tools for Software Troubleshooting 1) Operating Software a) Microsoft Windows b) Unix Win2000 Solaris Windows XP Symbian Windows Vista c) Linux d) Macintosh Ubuntu OpenSuse Mandriva Redhat 2) Antivirus a) Norton Antivirus (Symantec Company) b) Avast Antivirus (Alwil) c) PC cillin (Trend) 3) Application Program a) Microsoft Office b) CorelGraphic Suite c) Adobe Creative Suite (Photoshop)

Preliminary Batch 2
A. Identify the following descriptions.

_____________________1. One or more sets of chips that store data or program instruction
_____________________2. It is a main brain of a Computer System _____________________3. An input device used to point objects and select particular application. _____________________4. A Programs that controls the computers hardware, it stored in a chip _____________________5. A program that allows the computer to communicate to each other using network _____________________6. It makes the computer system to use highly specialized functions _____________________7. It tells the computer to accomplish specific tasks. _____________________8. It holds or store data permanently _____________________9. Compose of Icons and Menus and also program boxes _____________________10.It refers to us who use computer B. Label the different parts of Computer Hardware based on your Familiarization

11

B A

G H F E
22.

C. What are the Tools use in Computer Maintenance? (19 30) 19. 20. 21.

D. Most common problems in Maintaining Computer System and Networks (31-40)

UNIT OF COMPETENCY MODULE TITLE LEARNING OUTCOME #1

: : :

Maintain Computer System and Networks Maintaining Computer System and Networks

Plan and prepare for the maintenance of computer systems and networks.

Answer Sheet 1 (Learning Activity 1) NAME: _______________________________________________________________________ A. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. B. 1. 2. 3. 4. 5. 6. 7.

C. 1. 2. 3.

Model Answers 1
Check your answers with the model answers below A. 1. Memory 2. Central Processing Unit 3. Mouse 4. Operating System 5. Network Operating System 6. Utility Software 7. Application Software 8. Storage 9. Windows 10. Peopleware B. A. CDROM B. HARDDISK C. MEMORY D. MICROPROCESSOR E. SOUND CARD F. VIDEO CARD G. SYSTEM UNIT H. MOTHERBOARD C. 1. Hand - Tools 2. Cleaning Tools 3. Utility Tools

PERFORMANCE TEST Learner's Name Competency: Date Plan and Prepare for Maintenance Computer System and Networks Test Attempt 1st 2nd 3rd

DIRECTIONS: Level CALL INSTRUCTOR, ask Achieved instructor to assess your performance in the following critical task and performance criteria below. You will be rated based on the overall evaluation on the right side.

OVERALL EVALUATION PERFORMANCE LEVELS

4. Can perform this skill without supervision and initiative and adaptability to problem situations. 3. Can perform this skill satisfactorily without assistance or supervision. 2. Can perform this skill satisfactorily but requires assistance and/or supervision. 1. Can perform parts of this skill satisfactorily, but requires considerable assistance and/or supervision. Instructor will initial level achieved.

PERFORMANCE STANDARDS YES NO N/A For acceptable achievement, all items should receive a Yes or N/A response. Components of the Computer Hardware and Software are properly identified. Tools and work area were set up accordingly. Personal Protective Equipment is present in area Occupational Health and Safety is practiced correctly

Prepared by: Rommel Patorito

Qualification Module Title Learning Outcome #2 ASSESMENT CRITERIA:

: : :

Computer Hardware Servicing NC II Maintaining Computer System and Network Maintain Computer Systems

1. The normal functions of computer systems are checked and tested. 2. The scheduled/periodic maintenance and cleaning are performed. 3. The repairs/replacements and sudden breakdowns responded in accordance with established procedures. Resources: 1. Peter Nortons, Introduction to Computers, McGraw-Hill International Edition. Copyright 2006, pp 20- 30 2. Information Sheet 2 3. World Wide Web and Personal Computers LEARNING EXPERIENCES/ACTIVITIES Learning Activities 1. Read: Information sheet 2.0 in this module. Special Instructions You can ask the assistance of your trainer to show you and explain further the topic you cant understand.

2. Read: Information sheet 2.1 in this module.

You can ask the assistance of your trainer to show you and explain further the topic you cant understand.

3. Answer self-check 2.0

Check your answer by using the answer key.

INFORMATION SHEET 2.0


COMPUTER MAINTAINANCE Here is a step by step guide on how to Maintain/Repair or troubleshoot a Computer. This is the normal procedure used by most Computer Technicians in Repairing or troubleshooting a PC. But it can be done only after Planning and Preparing, this is only for future reference: Here are the steps to be made.

Check if the power switch is turned on. Try to plug a lamp into the wall socket to make sure power is available Check if the power cord properly connected to the wall outlet and the computer power socket. Check if the cord looks OK and undamaged? If it looks damaged, replace it. Open the system unit and push down on all the chips, Video Card, Sound Card, Modem or LAN cards, Memory and the CPU to make sure they are seated properly.

Ground Yourself to Avoid Static Electric Charges But before going through with this process, you should turn your Computer off and disconnect the power cord. It is also important to ground yourself by touching the frame of the case before going through the troubleshooting process. All of your PCs components are sensitive to static electric charges.

Check the power connector from the power supply to the motherboard Pull out and reinsert all the cards; try placing them in different slots.

Take out all non-essential parts so that only the basic part such as the motherboard, power supply, display card, controller and drive are left. You can pull-out the cards by removing the screw as shown in the screen shot below.

Replace each part one at a time, until the problem reoccurs. When you replace a part and the computer stops working, You know that part is the reason for the problem, It can then be replaced. If the computer still doesnt operate. Remove all the remaining cards including the display card and floppy controller. Turn on the power and check if the power supply is running. If it runs, one of the cards you just removed is bad.

HELP-FUL TIPS IN COMPUTER MAINTENANCE If you use your computer more than a few hours per day, we suggest you not to turn off your computer at the end of the day. Instead turn off only the monitor to save electricity. Daily power up and down makes the components exposed to high and low temperature cycles that are not good for the life-time of the components, particularly the critical ones such as hard drives, CPU, and memory. The temperature cycle would result in expansion-shrinking cycle for the components. The life-time of electronic components would be increased if they are run at constant temperature with adequate ventilation. If your area experiences a few times of power outage per year, it is necessary to use a UPS. Sudden power downs while the system is running may cause severe damage to hard drives. A tape backup and a lock to make systems hard to move are worthy investment for critical data. Use your hand to touch and feel the cover of your computer at least once a week. The cover should be at room temperature. If it feels warm there may be a problem! Check to make sure that the cooling fans on the power supply and CPU are working properly. Clean the air pathway on the back of the power supply on a regular basis.

Information sheet 2.2


2.1 Most common problems that you need to maintain in Computer and Networks and how you can fix them. Viruses This is a big one. Viruses usually take the form of .exe files and are basically malicious software specifically engineered to destroy your computer. The best way to fight these is via preventative measures. First thing you should (if you haven't already) is install a reputable anti-virus software. The main problem with all the big name anti-virus programs out there is that a lot of viruses are specifically designed to bypass these programs because of their popularity. Personally, I recommend AVG - many people a lot more tech-savvy than I swear by it. When you get a decent anti-virus program you should regularly scan your computer or program the anti-virus software to regularly scan your computer for you if it has that feature (it probably will). Another way you can prevent viruses is simply by being extra cautious about what you download (especially if it's a .exe file, though viruses aren't limited to .exe files). Fragmented hard drive Over time, your hard drive may become fragmented, thereby slowing down your computer. You should therefore de-fragment your computer every few weeks or so. Just go to the start menu - accessories system tools - disk defragmenter. Overheating Computers can generate a lot of heat, especially if they're left on for long periods of time. A simple way to combat this is just to turn off your computer for a while and give it time to 'cool off'. If overheating is a recurring issue, you might want to look into investing in a larger cooling fan for your computer. A corrupted registry The most common computer problem BY FAR is a corrupted registry. In a nutshell, the registry basically stores all the information of all your computer's settings and configurations.

Self Check 1
Instructions: Answer the following as indicated. Use answer sheet to be provided by your trainer. A. Define the following on your own idea 1) UPS 2) HARDDRIVE 3) LAN 4) NETWORK 5) COMPUTER UNIT 6) ESD B. Give Definition of the different parts of Computer system based on your idea.

C. Most common problems in Maintaining Computer System and Networks

UNIT OF COMPETENCY MODULE TITLE LEARNING OUTCOME #2

: : :

Maintain Computer System and Networks Maintaining Computer System and Networks

Maintain Computer Systems

Answer Sheet 2 (Learning Activity 2) NAME: _______________________________________________________________________ A. 1. 2. 3. 4. 5. 6.

B. 1. Monitor = 2. Disk Drive = 3. Floppy Disk = 4. Laser Printer = 5. CD-ROM = 6. CD-ROM DRIVE = 7. Keyboard = 8. Mouse = 9. Modem = 10. Speaker = 11. Memory =

C. 1. 2. 3. 4.

Model Answers 2
Check your answers with the model answers below A. 1) UPS Interruptible Power Supply 2) HARDDRIVE Serves as a Storage Media where OS is installed 3) LAN Local Area Network 4) NETWORK Connection of two or more Computers 5) COMPUTER UNIT Refer to System Unit or Whole Computer Set 6) ESD Electro-Static Discharge B. 1. Monitor = Primary Output Device 2. Disk Drive = A CD-ROM or Optical Disk Driver where CD or DVD is inserted 3. Floppy Disk = Diskette or Obsolete Storage Media 4. Laser Printer = A kind of printer in which laser toner is used to print or give output 5. CD-ROM = Compact Disk Read Only Memory 6. CD-ROM DRIVE = Compact Disk Read Only Memory Drive 7. Keyboard = A primary input Device 8. Mouse = A Pointing Device 9. Modem = Modulator Demodulator 10. Speaker = Use to give output for audio 11. Memory = A kind of device that can be used as temporary storage C. 1. Viruses 2. Fragmented Hard Drive 3. Overheating 4. Corrupted Registry

PERFORMANCE TEST Learner's Name Competency: Maintain Computer System Date Test Attempt 1st 2nd OVERALL EVALUATION PERFORMANCE LEVELS 3rd

DIRECTIONS: Level CALL INSTRUCTOR, ask Achieved instructor to assess your performance in the following critical task and performance criteria below. You will be rated based on the overall evaluation on the right side.

4. Can perform this skill without supervision and initiative and adaptability to problem situations. 3. Can perform this skill satisfactorily without assistance or supervision. 2. Can perform this skill satisfactorily but requires assistance and/or supervision. 1. Can perform parts of this skill satisfactorily, but requires considerable assistance and/or supervision. Instructor will initial level achieved.

PERFORMANCE STANDARDS YES NO N/A For acceptable achievement, all items should receive a Yes or N/A response. Components of the Computer Hardware and Software are properly identified. Tools and work area were set up accordingly. Personal Protective Equipment is present in area Occupational Health and Safety is practiced correctly Proper use of hand tools is applied Are all stated in Information Sheet are properly applied Are they participate in an computer maintenance study

Prepared by: Rommel Patorito

Qualification Module Title Learning Outcome #3 Assessment Criteria

: : :

Computer Hardware Servicing NC II Maintaining Computer System and Network Maintaining Computer Networks

1. The normal functions of network systems checked and tested. 2. The scheduled/periodic maintenance and cleaning performed. 3. The repairs/replacements and sudden breakdowns responded in accordance with established procedures. Resources: 1. Peter Nortons, Introduction to Computers, McGraw-Hill International Edition. Copyright 2006, pp 70- 80 2. Information Sheet 3 3. World Wide Web and Personal Computers LEARNING EXPERIENCES/ACTIVITIES Learning Activities 1. Read: Information sheet 3.0 in this module. Special Instructions You can ask the assistance of your trainer to show you and explain further the topic you cant understand.

1. Read: Information sheet 3.1 in this module.

You can ask the assistance of your trainer to show you and explain further the topic you cant understand.

3. Answer self-check 3.0

Check your answer by using the answer key.

INFORMATION SHEET 3
3.1 What is computer networks?

A computer network is an interconnection of a group of computers. Networks may be classified by what is called the network layer at which they operate according to basic reference models considered as standards in the industry such as the four-layer model is internet protocol suite. While the seven-layer reference model is better known as Open Systems Interconnection (OSI) constitutes the majority of networks use the Internet Protocol Suite (IP) as their network model.

3.2 Maintaining a Computer Network


No matter how you choose to use your computer network, performing certain maintenance activities is essential to keep it running well. For example, monitoring incoming network traffic and Web site visits helps ensure safe Internet usage. Establishing a network backup system that keeps safe copies of all of your digital data is also recommended.

3.3 Networking with Consumer Electronics


Consumer electronics devices like game consoles, personal hand-held gadgets, home entertainment and home security systems can often be connected to your home network and the Internet to increase their usefulness.

3.4 Improving Network Performance


On the Internet, so-called speed tests measure the bandwidth of an Internet connection. You can often employ various tweaks to your computer and network setup to increase Internet performance. Other tools and techniques exist to improve performance of local and wide area networks and applications.

3.5 Using Internet Software Applications


Basic network software applications include Web browsers, email clients and instant messaging clients. While these are all popular on the Internet, private organizations also support them internally on their intranets. More advanced Internet / intranet applications include FTP and VoIP. Being able to install, configure and run these software applications greatly increases a network's usefulness.

Microsoft Internet Explorer Instant Messaging Systems FTP File Transfer

VoIP (Voice over IP) Systems FoIP (Fax over IP)

3.6 Using P2P Networks


P2P (Peer to Peer) Internet file sharing systems use distributed network techniques and specialized protocols to support large-scale online file searching, sharing and messaging. Some P2P file sharing systems have been heavily criticized for enabling the sharing of copyright material such as commercial music and video files. Popular P2P file sharing applications include BitTorrent and LimeWire.

3.7 Using Virtual Private Networks (VPN) and Remote Access

A Virtual Private Network (VPN) supports local or long-distance protected access to network resources by tunneling through shared public links. While VPNs offer one type of remote access solution, other remote access

3.8 Using Internet Proxy Servers


Proxy servers are Internet gateways that provide network firewall, connection sharing, and caching technology for computers on a private network. Public Web proxy servers are also available on the Internet as a means to enable anonymous online surfing.

3.9 Using Storage Networks


Storage networking utilizes specialized devices designed to serve or back up large amounts of data across local area networks. Two types of storage network technology exist - SAN (Storage Area Network) and NAS (Network Attached Storage). A SAN supports large-scale network data storage, retrieval and replication typically for business networks. A NAS utilizes one or more file serving devices connected as peers on a local network.

Self Check 3
Instructions: Answer the following as indicated. Use answer sheet to be provided by your trainer. A. In Your Own Word, What is Computer Network? B. What are the Example of P2P Network? C. What is Proxy Servers? D. What is Speedtest? When and Where it Use? E. Define the Following:

1) OSI 2) IPS 3) FTP 4) VoIP 5) P2P 6) VPN 7) HTTP 8) SAN 9) NAS 10) FoIP

F. Give the Name of the Computer Components Belong in this Network Diagram

1)

2)

3)

4)

UNIT OF COMPETENCY MODULE TITLE LEARNING OUTCOME #3

: : :

Maintain Computer System and Networks Maintaining Computer System and Networks

Maintaining Computer Networks

Answer Sheet 3 (Learning Activity 3) NAME: _______________________________________________________________________ A. _________________________________________________________________________ _________________________________________________________________________ _________________________________________________________________________ 1) ______________________________ 2) ______________________________ _________________________________________________________________________ _________________________________________________________________________ _________________________________________________________________________ _________________________________________________________________________ _________________________________________________________________________ _________________________________________________________________________

B. c.

D.

E.

1) OSI = 2) IPS = 3) FTP = 4) VoIP = 5) P2P = 6) VPN = 7) HTTP = 8) SAN = 9) NAS = 10) FoIP =
F. Give the Name of the Computer Components Belong in this Network Diagram

1) 2) 3) 4)

Model Answers 1
Check your answers with the model answers below A.

A computer network is an interconnection of a group of computers. Networks may be classified by what is called the network layer at which they operate according to basic reference models considered as standards in the industry such as the four-layer model is internet protocol suite
1) BitTorrent 2) Limewire Proxy Servers are Internet gateways that provide network firewall, sharing and caching technology for Computer over Private Network Speed tests measure the bandwidth of an Internet connection that you can if you have an

B.

C. D.

internet access to make that your current speed can satisfy your browsing and surfing access through Web Browsers. E. 1) OSI = Open System Interconnection 2) IPS = Internet Protocol Suite 3) FTP = File Transfer Protocol 4) VoIP = Voice Over Internet Protocol 5) P2P = Peer to Peer Networking 6) VPN = Virtual Private Networking 7) HTTP = Hyper Text Transfer Protocol 8) SAN = Storage Area Network 9) NAS = Network Attached Storage 10) FoIP = Fax Over Internet Protocol
E. Give the Name of the Computer Components Belong in this Network Diagram

1) Network Printer 2) Network Server 3) Personal Computer (Tower Type) 4) Personal Computer (Desktop Type)

PERFORMANCE TEST Learner's Name Competency: Maintain Computer Networks Date Test Attempt 1st 2nd 3rd

DIRECTIONS: Level CALL INSTRUCTOR, ask Achieved instructor to assess your performance in the following critical task and performance criteria below. You will be rated based on the overall evaluation on the right side.

OVERALL EVALUATION PERFORMANCE LEVELS

4. Can perform this skill without supervision and initiative and adaptability to problem situations. 3. Can perform this skill satisfactorily without assistance or supervision. 2. Can perform this skill satisfactorily but requires assistance and/or supervision. 1. Can perform parts of this skill satisfactorily, but requires considerable assistance and/or supervision. Instructor will initial level achieved.

PERFORMANCE STANDARDS YES NO N/A For acceptable achievement, all items should receive a Yes or N/A response. Components of the Computer Hardware and Software are properly identified. Tools and work area were set up accordingly. Personal Protective Equipment is present in area Occupational Health and Safety is practiced correctly Are the Computer Network set-up properly Are the Computers Configure properly trough Network Computer Networking Principle is applied properly

Prepared by: Rommel Patorito

Qualification Module Title Learning Outcome #4 Assessment Criteria

: : :

Computer Hardware Servicing NC II Maintaining Computer System and Network Inspect and test configured/repaired computer system and networks

1. Computer system and network checked to ensure safe operation. 2. Final inspection and testing taken to conform with manufacturer specifications. 3. Reports prepared and completed to company regulations. Resources: 4. Peter Nortons, Introduction to Computers, McGraw-Hill International Edition. Copyright 2006, pp 302- 341 5. Information Sheet 4 6. World Wide Web and Personal Computers LEARNING EXPERIENCES/ACTIVITIES Learning Activities 1. Read: Information sheet 4.0 in this module. Special Instructions You can ask the assistance of your trainer to show you and explain further the topic you cant understand.

3. Answer self-check 4.0

Check your answer by using the answer key.

INFORMATION SHEET 3
Checking your computer for Safety

If you use your computer more than a few hours per day, we suggest you not to turn off your computer at the end of the day. Instead turn off only the monitor to save electricity. Daily power up and down makes the components exposed to high and low temperature cycles that are not good for the life-time of the components, particularly the critical ones such as hard drives, CPU, and memory. The temperature cycle would result in expansion-shrinking cycle for the components. The life-time of electronic components would be increased if they are run at constant temperature with adequate ventilation. If your area experiences a few times of power outage per year, it is necessary to use a UPS. Sudden power downs while the system is running may cause severe damage to hard drives. A tape backup and a lock to make systems hard to move are worthy investment for critical data. Use your hand to touch and feel the cover of your computer at least once a week. The cover should be at room temperature. If it feels warm there may be a problem! Check to make sure that the cooling fans on the power supply and CPU are working properly. Clean the air pathway on the back of the power supply on a regular basis. To save yourself alot of money and unneedless trips to the computer shop for repairs,there are a series of very simple steps you can take to keep your new computer running fast and efficient. Myself,I have windows xp home edition running on my computer. I find it to be the best system out there at the moment.The choice is of course yours as to what operating system you install on your machine. When you get your new computer home and you configure an internet connection,the first thing I recommend that you do is to get to the windows update site. The site will automatically update your new operating system with files to prevent people on other computers from accessing your data. Next step is to install an anti-virus and spyware program on your computer. Before you do anything, make sure the computer is unplugged from the outlet and is completely turned off! Next is to get a screwdriver for those little round screws you will need to undo to get inside your case. When both sides of the case are removed,you will need a can of compressed air..you can buy this from any computer store. You then spray all the areas inside the case..you will see the dust and dirt flyng off from the places you sprayed. Doing this 4 times a year(every 3 months)Is a great way to save a lot of money and keep your computer running like its brand new.

Troubleshooting Technique for Networking Maintenance


1. If you can't connect to a server or if Windows reports an error after you double-click Network Neighborhood, try the following first: Make sure you're using the drivers that are on the drivers disk that ships with the network interface card (NIC). Make sure the driver is loaded and the protocols are bound. Check the Device Properties list for trouble indicators (an "X" or "!" symbol). Test the NIC adapter with the diagnostic utilities that often came with the driver installation. Check with your LAN administrator - you may need to install additional networking software. 2. If the problem persists, follow these guidelines: Make sure the cable is installed properly. The network cable must be securely attached at both RJ45 connections (adapter and hub). The maximum allowable distance from adapter to hub is 100 meters. If the cable is attached and the distance is within acceptable limits but the problem persists, try a different cable. If you're directly connecting two computers without a hub or switch, use a crossover cable. Try another network cable. Check the LED Lights on the NIC. Before the LEDs can be used for troubleshooting, the network interface card (NIC) must be connected to the network and the network driver must be installed. Most NICs come with LEDs near the connection. The meaning of the LED signals may be different from one manufacturer to the other. Here is a common LED description for 3COM 10/100BT dual speed NIC. Please consult your NIC manual for any difference.

LED

Description

Flashing

Steady (On)

Off

10 LNK Green: Link integrity Reversed polarity Good 10BT connection No connection between NIC & hub 100 LNK Green: Link integrity Reversed polarity Good 100BT connection No connection between NIC & hub ACT Yellow: Port traffic for either speed Network traffic present Heavy network traffic No traffic 3. The computer hangs when the drivers are loaded. Change the PCI BIOS interrupt settings. See your NIC and system manuals for more details. If you are using EMM386, it must be version 4.49 or newer. 4. Diagnostics pass, but the connection fails or errors occur. At 100BT, use Category 5 wiring and make sure that the network cable is securely attached. At 100BT, connect to a 100BT hub/switch (not 100Base-T4). For NetWare, make sure you specify the correct frame type in your NET.CFG file. Make sure the duplex mode setting on the adapter matches the setting on the switch. 5. The LNK LED doesn't light. Make sure you've loaded the network drivers. Check all connections at the adapter and the hub/switch. Try another port on the hub/switch. Make sure the duplex mode setting on the adapter matches the setting on the hub/switch. Make sure you have the correct type of cable between the adapter and the hub. 100Base-TX requires two pairs. Some hubs require a crossover cable while others require a straight-through cable. 6. The ACT LED doesn't light. Make sure you've loaded the correct network drivers. The network may be idle. Try accessing a server. The adapter isn't transmitting or receiving data. Try another adapter. Make sure you're using two-pair cable for TX wiring. 7. The adapter stopped working without apparent cause. Run the diagnostics program that came with the NIC. Try reseating the NIC in its slot, or try a different slot if necessary. The network driver files may be corrupt or missing. Remove the drivers and then reinstall them. 8. The Wake on LAN (WOL) feature is not working. Make sure the WOL cable is attached and that power is being applied to the computer. Check the BIOS for its WOL setting. Some computers may need to be configured for WOL. Make sure the network cable is fully attached to the adapter. 9. Crossover cable troubleshooting tips. When you work with network cabling, concentrators (hubs or switch), and NICs from different venders, it is possible to connect everything and still have no communication between file servers and workstations. When there are several unknown variables, it is difficult to determine which component is broken. Use these tips to isolate the problem. Determine whether your equipment complies with the 10Base-T or 100Base-TX standard. This is particularly important for hubs and switches. Connect a straight-through cable from the PC to the hub. The hub performs an internal crossover so that the signal can go from TD+ to RD+ and TD- to RD- (see How to Make Network Cables). When you look at an RJ-45 connector from the front, pin 1 is identified on the left-hand side when the metal contacts are facing up. Make sure that the TD+ and TD- wires are twisted together , and that the RD+ and RD- wires are twisted together. Using wires from opposing pairs can cause signals to be lost. For a 100Base-TX cable, pins #1 and #2 , and #3 and #6 must be on the same twisted strand. 10. When there is doubt whether a hub is performing correctly, or if the impedance settings are in question, a crossover cable can help you isolate the failing component: Connect a file server and a client PC back to back with a crossover cable to verify that the NIC and network operating system are properly configured. To make a crossover cable, simple connect TD+ to RD+ and TD- to RD-. The cable performs the crossover that is usually performed by the hub. Make sure that two twisted-pair wires are used. If the file server and client PC function together as a small network, then either the existing cabling or the hub is the problem. If there is a proper crossover, the appropriate LED comes on. If there is a straight-through connection, the LED does not light. A blinking LED indicates that there is a polarity mismatch (that is, TD+ to RD- instead of TD+ to RD+).

Qualification Module Title Learning Outcome #4

: : :

Computer Hardware Servicing NC II Maintaining Computer System and Network Inspect and test configured/repaired computer system and networks

Self Check 3
Instructions: Answer the following as indicated. Use answer sheet to be provided by your trainer.

A. B. C. D.

What is the first to do when Repairing and maintaining computers system and networks. In Cleaning a Computer system what is correct time interval or schedule that you can do in order maintain your Computer? What is the advantage of UPS? Why Sudden power down affect or can cause your computer to function improperly or malfunctions.

Qualification Module Title Learning Outcome #4

: : :

Computer Hardware Servicing NC II Maintaining Computer System and Network Inspect and test configured/repaired computer system and networks

Answer Sheet 4 (Learning Activity 4) NAME: _______________________________________________________________________

A.

______________________________________________________ ______________________________________________________ ______________________________________________________

B.

______________________________________________________ ______________________________________________________ ______________________________________________________

C.

______________________________________________________ ______________________________________________________ ______________________________________________________

D.

______________________________________________________ ______________________________________________________ ______________________________________________________

Qualification Module Title Learning Outcome #4

: : :

Computer Hardware Servicing NC II Maintaining Computer System and Network Inspect and test configured/repaired computer system and networks

Model Answers 1
Check your answers with the model answers below Answer Sheet 4 (Learning Activity 4)
NAME: _______________________________________________________________________

A.

Before you do anything, make sure the computer is unplugged from the outlet and is completely turned off! Use PPE or Personal Protective Equipment, Apply the Occupational Health and Safety Precautions.

B.

Doing this 4 times a year(every 3 months)Is a great way to save a lot of money and keep your computer running like its brand new. Have a maintenance schedule.

C.

UPS or Uninterruptible Power Supply have a capacity to save power even in the event of brown-out so that you the opportunity to save and safely turn-on your computer in a proper way Sudden lost of power or what we called power interruption can cause PC malfunction and other power equipment failure because they are compose of devices that electronically made and they dependent to each some devices need power to terminate himself in safety move like for example the disk drive where they are have head that when in time of power loss it can strike the disk that can cause disk head crash.

D.

PERFORMANCE TEST Learner's Name Date Competency: Inspect and test configured/repaired Test Attempt computer system and networks 1st 2nd DIRECTIONS: Level CALL INSTRUCTOR, ask Achieved instructor to assess your performance in the following critical task and performance criteria below. You will be rated based on the overall evaluation on the right side. OVERALL EVALUATION PERFORMANCE LEVELS

3rd

4. Can perform this skill without supervision and initiative and adaptability to problem situations. 3. Can perform this skill satisfactorily without assistance or supervision. 2. Can perform this skill satisfactorily but requires assistance and/or supervision. 1. Can perform parts of this skill satisfactorily, but requires considerable assistance and/or supervision. Instructor will initial level achieved.

PERFORMANCE STANDARDS YES NO N/A For acceptable achievement, all items should receive a Yes or N/A response. Components of the Computer Hardware and Software are properly identified. Tools and work area were set up accordingly. Personal Protective Equipment is present in area Occupational Health and Safety is practiced correctly Are the Computer Network set-up properly Are the Computers Configure properly trough Network Computer Networking Principle is applied properly Are all safety tips and help-full tips are applied

Prepared by: Rommel Patorito