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Example Europass Curriculum Vitae

Personal information

First name(s) / Surname(s)

Lucinda Fernanadez

Address(es)

Calle Serrano, n 51, 2 - Izda Madrid 28006 Spain

Telephone(s)

Home: +34 91 787 93 00 Mobile:

+34 91 575 52 73

E-mail(s)

Lucinda_F@nomail.com.es

Nationality

Spanish

Work experience

Dates

October 2005 - present

Occupation or position held

Assistant Head Server

Main activities and responsibilities

Responsible for ensuring that local residents and tourists receive service in a courteous, efficient and polite manner while keeping a professional attitude. Re sponsible for keeping the serving areas, dining rooms, and lobby area clean and sanitary according to company policies and procedures. Recording accurate guest orders with a suggestive selling approach. Must ensure proper food presentation, safety, and sanitation.

Name and address of employer

Las Cuevas de Luis Candelas Restaurant Cuchilleros 1. Metro Sol Madrid, Spain

Type of business or sector

Food Service / Restaurant

Dates

July 2001 - October 2005

Occupation or position held

Waitress / Server

Main activities and responsibilities

Was responsible for greeting and seating guests, recording accurate guest orders , and using a suggestive selling approach. Responsibilities also included comple ting all sidework, stocking, and daily cleaning tasks. Assisted in the preparati on of appetizers, salads, beverages and desserts. Collected payment from guests. Operated and maintained a clean working environment.

Name and address of employer

Cornucopia en Descalzas Restaurant Flora 1, Plaza de San Martin, Madrid, Spain

Type of business or sector

Food Service / Restaurant

Education and training

Dates

September 1999 - June 2001

Title of qualification awarded

MBA in Food Service Management

Principal subjects / occupational skills covered

Principle studies included: Advanced Customer Service Skills, Business Communica tions, Business Management, Culinary Preparation Techniques, Food Service Manage ment, Human Resources, Marketing Strategy, Psychology, and Social Psychology. Ma ster's Thesis on Food Service Business Development Strategies.

Name and type of organisation providing education and training

Escuela de Cocina Luis Irizar

Dates

September 1995 - June 1999

Title of qualification awarded

Bachelor's Degree in Business Management

Principal subjects / occupational skills covered

Principle studies included: Accounting, Biology, Business Communications, Econom ics, Food Service Management, Geography, Marketing, Strategy and Planning. Secon dary studies included ESL and French Proficiency Skills Courses, Arts and Humani ties, and Liberal Arts.

Name and type of organisation providing education and training

Universidad Complutense de Madrid-Centro Universitario Villanueva

Personal skills and competences

Mother tongue(s)

Spanish

Other language(s)

Self-assessment

Understanding Speaking Writing

European level

Listening Reading Spoken interaction Spoken production

English

C2 Proficient User C2 Proficient User

C2 Proficient User C2 Proficient User C2 Proficient User

French

B2 Independent User B2 Independent User B2 Independent User B2 Independent User B2 Independent User

Social skills and competences

Excellent interpersonal and verbal communication skills with customers, fellow e mployees, and managers. Ability to smile and display a professional appearance a nd attitude that constantly exemplifies excellence in job performance. Ability a t working well with others while learning and exhibiting a positive outlook.

Organisational skills and competences

Skilled at assisting with seating assignments and in the preparation of the rest aurant for service, ensuring cleanliness of the dining area at all times. The ca ndidate will answer phones and take reservations, guide servers and buspersons t o ensure optimum service to guests, answer questions and fulfill guests requests .

Technical skills and competences

Thorough knowledge of computerized NCR Cash Register operations.

Computer skills and competences

Advanced proficiency with all Microsoft Office applications including Excel, Out look, and Word. Also skilled at using QuickBooks Pro for accounting purposes.

Artistic skills and competences

Clay pottery turning and sculpture.

Other skills and competences

Constantly maintain high customer service standards, the handling of cashiering responsibilities, and the checking of control procedures. Responsible for servin g all food and beverage items according to use records and established procedure s. I Always assist with busing tables whenever necessary and constantly strive f or finer points of service such as keeping the ash trays emptied, making sure th at the water glasses are filled, and that all tables in my area are free from di rty dishes. Able to always exercise a positive, warm, and hospitable attitude.

Driving licence(s)

Groups A, B, BE, D1, and D1E

Additional information

References available upon request.