Beruflich Dokumente
Kultur Dokumente
Paul Hill
Office of Chief Information Officer
Student Financial Assistance
HWhat
HWhatisisthe
therole
roleof
ofyour
your
office
officeon
oncampus?
campus?
n
n
Overall
Overall HWhat
HWhatdo doyour
yourcustomers
customers
Process
Process expect?
expect?
HWhat
HWhatareareyour
yourlong
longterm
term
goals?
goals?
Key Process
Characteristics “How
“Howwill
willititwork?”
work?”
HWill
HWillthe
thecurrent
currentstaffing
staffinglevels
levels
handle
handlethe
thenew
newprocess
processwell?
well?
nnFlow
Flow HWhat
HWhatare
arethe
theminimum
minimumhardware
hardware
nnOutput
Output software
softwarerequirements
requirementsfor foryour
yourFA
FA
nnPerformance
Performance business
businessprocess?
process?
nnOrganization HDo
HDoyou
youhave
havethe
theright
rightteam
teamto to
Organization achieve
achieveyour
yourdesign
designobjectives?
objectives?
nnTechnology
Technology HDo
HDoyou
youhave
havesenior
seniormanagement
management
buy-in?
buy-in?
We Help Put America Through School
5
Developing a Vision for Your Office
Performance
Measures and “How
“Howwell
wellwill
willititwork?”
work?”
Objectives
HCan
HCanyou youcomplete
completethe
thebusiness
business
cycle
cyclewhen
whenyou
youwant
wantto?
to?
HHave
HHaveyou youconsidered
consideredthe
the
nnCosts
Costs school
schoolbudget
budgetprocess?
process?
nnQuality
HCan
HCanyou youmeasure
measurekey
keyprocess
process
Quality improvement?
nnCycle improvement?
CycleTime
Time HWhat
HWhatare arethe
thecustomer
customer
nnResponsiveness
Responsiveness requirements?
requirements?
We Help Put America Through School
6
Developing a Vision for Your Office
Critical
“What
“Whatthings
thingshave
haveto
togo
go
Success right?”
right?”
Factors
HWill
HWillthe
thetechnology
technologydeliver
deliverthe
the
process
processeffectively?
effectively?
HDo
HDoyou
youhave
havethe
theright
rightpeople
peopleonon
nnPeople
People the
theteam?
team?
nnTechnology
Technology HWill
HWillthe
theproducts
productsbe bedelivered
deliveredonon
nnProducts
Products time?
time?
HWill
HWillthe
thenew
newprocess
processmeet
meetthe
the
customers
customersexpectations?
expectations?
We Help Put America Through School
7
Developing a Vision for Your Office
Potential
Barriers to “Why
“Whymight
might
Implementation they
theynot
notgo
goright?”
right?”
HAre
HArethe
thestakeholders
stakeholderson onyour
your
Resource campus
campusready
readyfor
forchange?
change?
nnResourceallocation
allocation HAre
nnOrganizational,
HArethe
theimplementation
implementationdates
dates
Organizational, reasonable?
reasonable?
cultural
cultural HDo
HDoyou
youhave
haveaacontingency
contingencyplan?
plan?
nnTechnical
Technical HWhat
HWhatarearethe
thestate,
state,local
localand
and
nnProduct federal
federalrules
rulesor
orpolicies
policiesyou
ProductFactors
Factors you
nnMarket/environment
must
mustconsider?
consider?
Market/environment
We Help Put America Through School
8
Steps for Implementing the Process
HIdentify
HIdentifyand
andselect
selectprocesses
processesforforredesign
redesign
HIdentify
HIdentifyenablers
enablersfor fornew
newprocess
processdesign
design
HDefine
HDefinethe
thebusiness
businessstrategy
strategyand
andprocess
processvision
vision
HUnderstand
HUnderstandthe thestructure
structureandandflow
flowofofthe
thecurrent
currentprocess
process
HMeasure
HMeasurethe theperformance
performanceofofthe thecurrent
currentprocess
process
HDesign
HDesignthethenew
newprocess
process
HPrototype
HPrototypethethenew
newprocess
process
HImplement
HImplementthe theprocess
process
HCommunicate
HCommunicateongoingongoingresults
resultsofofthe
theeffort
effort
HBuild
HBuildcommitment
commitmenttoward towardthethesolution
solutionatateach
eachstep
step
HIntegration
HIntegration Coordination
Coordinationbetween
betweentasks
tasksand
and
processes
processes
HIntellectual
HIntellectual Capture
Captureand
anddistribute
distributeintellectual
intellectual
assets
assets
HConsolidation
HConsolidation Eliminate
Eliminateintermediaries
intermediariesfrom
fromthe
the
process
process
NSLDS CPS
Single Sign-On
NSLDS CPS
Origination and
Student Applicant Data Disbursement
(Pell, Campus-Based,
Direct Loans)
Financial Management
Data Warehouse