Beruflich Dokumente
Kultur Dokumente
21 Mar 2011
Summary
Product
Current Product
Proposed Initiatives
Objectives New product to complete the entire Prepaid Broadband product offering Cater for users who DO NOT need to buy modem. Data dedicated SIM
Telcos
Package RM12.5 *2D 2GB 384 kbps RM25 5D *0.5GB 384 kbps N/A
Product
Telcos
Celcom
Current Product
Price (RM) 5 18 10 30 50 100 8 25 58 70 90 Volume (GB) 1.0 2.0 0.1 0.1 0.1 0.1 0.5 2.0 1.5 3.5 6.0 Validity (Days) 1 7 5 15 25 50 1 7 30 30 30
Proposed Initiatives
Objectives
Digi
Top Up Pass
New pass to encourage pass purchase Cater for users who prefer shorter usage duration
Maxis
Product
Data volume: 2GB Validity: 3 Days Airtime: RM1 Promo launch: Free 1 day (While Stock Last)
Insert SIM into any brand modem, tablet or any supporting device
Customer to activate data pass (*3 days 2GB) *Promo: Free 1 more day
Connect
Use Internet
Continue surfing
No
Routed to landing page. Customer to do top up or purcase new pass via this portal
Top up online via: Internet banking account Credit card (TBD) Pay pal (TBD) Private & Confidential
Quota Management
3 Days 2000MB
Prepaid:
Throttle at lower speed
Usage at 1700 MB Customer will receive 1st SMS notification via registered Can Be Reached (CBR) number
Usage at 2000 MB (Meet quota) 1. Customer will receive 2nd SMS notification via registered Can Be Reached (CBR) number Customer will be directed to the landing page (www.hotlink.c om.my/web/por tal/broadband)
Customer will be directed to landing page until he/she activate new pass
2.
Remarks:
Pass expiry: By quota volume or time (whichever come first) If customer finished the quota before the pass expiry date, he/she can opt to purchase new pass and enjoy the surfing as normal. If not doing so, once he/she reached the buffer limit, the speed will be throttle until the pass expired.
Settings
Volume
Summary on current active pass (type, purchase & expiry date, actual status)
2 Hours pass
Sim card
Plastic Cover MSISDN
Front
Back
Requirement: Simcard is protected by a light thin plastic bag with protection sticker. The protection sticker should clearly stated that customer is required to make 1st call for sim activation Sim expiry sticker should be applied and the date should be 1 year from date of packing
Actual Sample
Private & Confidential
5.
What is the setting required for my device to get connected to Maxis Broadband?
8.
9.
11.
After Ive depleted my pass, how do I purchase a new prepaid pass from the portal?
12.
How do I make payment when purchasing the new pass? How many times can I purchase an additional quota to increase my quota balance in a month? What happens to my expiry status and balance if my broadband pass has expired but I still have, lets say 50 MB of data? Can I transfer unused quota balance to others?
17.
19.
I have 1GB of unused quota balance and I want to terminate the service. Will I get a refund? Can I make a call and send SMS using this SIM?
20.
Yes. As long as you have sufficient credit balance and are using a compatible mobile handphone. The Prepaid SIM pack allows you to make calls, as youre required to make the first call to activate. Charges are as follows: Min (onnet) 33sen/min Min (offnet) 39sen/min SMS (on/offnet) 10sen/SMS
Can I use the subscribed pass when overseas? Can I use the Internet Hot Ticket on this SIM? Can I change my macro SIM to a micro SIM and how do I do that?
No. No. Yes. You can request for a SIM replacement at any Maxis Centre with a fee of RM25.
25.
Is there any expiry for both the pack and SIM card?