Beruflich Dokumente
Kultur Dokumente
Document Control
Document Information
Document Id Document Owner Issue Date Last Saved Date File Name
Document History
Version [1.0] Issue Date [Date] Changes [Section, Page(s) and Text Revised]
Document Approvals
Role Project Sponsor Project Review Group Project Manager Quality Manager (if applicable) Procurement Manager (if applicable) Communications Manager (if applicable) Project Office Manager (if applicable) Name
Signature
Date
Table of Contents
TEMPLATE GUIDE .................................................................................................................................................1 1 DELIVERABLE QUALITY ................................................................................................................2
1.1 DEFINITION.........................................................................................................................................................2 1.2 QUALITY TARGETS................................................................................................................................................2 1.3 QUALITY ASSURANCE PLAN....................................................................................................................................3 1.4 QUALITY CONTROL PLAN.......................................................................................................................................4
2 PROCESS QUALITY......................................................................................................................5
2.1 TIME MANAGEMENT PROCESS.................................................................................................................................5 2.2 COST MANAGEMENT PROCESS................................................................................................................................5 2.3 QUALITY MANAGEMENT PROCESS.............................................................................................................................5 2.4 CHANGE MANAGEMENT PROCESS.............................................................................................................................5 2.5 RISK MANAGEMENT PROCESS.................................................................................................................................6 2.6 ISSUE MANAGEMENT PROCESS................................................................................................................................6 2.7 PROCUREMENT MANAGEMENT PROCESS....................................................................................................................6 2.8 ACCEPTANCE MANAGEMENT PROCESS.......................................................................................................................6 2.9 COMMUNICATION MANAGEMENT PROCESS..................................................................................................................6
3 APPENDIX..................................................................................................................................7
ii
Template Guide
What is a Quality Plan? Quality can be defined as the level of conformance of the final deliverable to the customer's requirements. Quality is usually considered from two different perspectives; the quality of the deliverable provided to the customer and the quality of the management processes undertaken on the project to produce the final deliverable. For this reason, a Quality Plan not only defines the approach taken to ensure the quality of the deliverable but also highlights other management processes which influence deliverable quality, such as change, risk and issue management. To create a Quality Plan, the following steps are undertaken: Define quality in terms of this project Identify quality criteria and standards to achieve Describe the quality assurance and control techniques Define the processes required to achieve the quality targets specified.
When to use a Quality Plan A Quality Plan is constructed during the Project Planning phase after the Project Plan, Resource Plan and Financial Plan have been identified. The Quality Plan summarizes the quality targets and management processes undertaken during the Project Execution phase. As a result, the Quality Plan is referenced consistently throughout the project to monitor and control the level of quality of the deliverable built and processes undertaken on the project.
How to use this template This document provides a guide on the topics usually included in a Quality Plan. Sections may be added, removed or redefined at your leisure to meet your particular business circumstance. Example tables, diagrams and charts have been added (where suitable) to provide further guidance on how to complete each relevant section.
1 Deliverable Quality
The success of a project is typically measured in terms of the achievement of time, cost and quality targets. As time and cost targets are addressed in the Project and Financial Plans respectively, we now need to outline the quality targets and identify the methods used to assure the customer that the quality targets will be achieved for this project.
1.1 Definition
Define the term quality. For example: Quality is the level of conformance of each deliverable to the customer's requirements.
Quality Standards System functionality: GL operational with no errors AP operational with no errors AR operational with no errors System Performance 99.9% system uptime < 5 second response times 100% data accuracy
Outline the QA plan to assure the customer that the quality targets will be met. For example: QA Plan
Technique Recruit Skilled Staff Description
We will recruit skilled staff to assure deliverable quality by: Ensuring that staff allocated to the project have at least 3 years commercial experience in similar projects within this business field Appointing 2 senior managers from the existing business (who understand the business requirements in detail) to this project Appointing 2 technical consultants to ensure that the technology deliverables of this project meet the quality targets We will review the quality of deliverables by: Appointing a resource to perform monthly Quality Reviews Appointing a Quality Manager within the project who is responsible for the quality of the deliverables produced by the project
Monthly
If appropriate, include the above QA techniques as activities within the project schedule and insert the schedule here.
Describe the QC techniques to be implemented to control the quality of each deliverable on the project. For example: QC Plan
Technique Peer Reviews Description
Implement the following Peer Review policy: A team leader will be made responsible for each project deliverable Each team leader will be assigned a team lead peer for peer reviews Team leaders will formally review their peer's deliverables weekly Team leaders will document each peer review within a review form and submit the form to the Project Manager for approval The Quality Manager will review the process monthly to ensure that weekly peer reviews are being formally undertaken. Implement Stage-Gate reviews as follows: At the end of each milestone a stage-gate review must be requested The stage-gate review is the process of gaining acceptance from the Project Sponsor that the project has achieved its objectives for the particular milestone and can progress to the next phase of the project To undertake a stage-gate review, the Project Manager must complete a stage-gate form and submit it to the Project Review Board for approval.
StageGate Reviews
If appropriate, include the above QC techniques as activities within the project schedule and insert the project schedule here.
2 Process Quality
In addition to the assurance and control of deliverable quality, a number of project management processes must be undertaken to ensure that quality of the deliverable is achieved. Summarize each of the project management processes used to ensure that the quality targets outlined above will be achieved during this project.
(NB Refer to the Method123 Time Management Process for a complete example).
(NB Refer to the Method123 Cost Management Process for a complete example).
(NB Refer to the Method123 Quality Management Process for a complete example).
(NB Refer to the Method123 Change Management Process for a complete example).
(NB Refer to the Method123 Risk Management Process for a complete example).
(NB Refer to the Method123 Issue Management Process for a complete example).
(NB Refer to the Method123 Procurement Management Process for a complete example).
(NB Refer to the Method123 Communications Management Process for a complete example).
3 Appendix
Attach any documentation you believe is relevant to the Quality Plan. For example: Other project documentation (Business Case, Feasibility Study, Terms of Reference, Project Plan, Resource Plan, Financial Plan) Organizational Quality Policies, Standards, Guidelines or Procedures Quality documentation from other related projects Other relevant information or correspondence.