MR Guide 8118 Rev A

Siebel Maintenance Release Guide
Version 8.1.1.8, Rev. A July 2012
Copyright 2005, 2012 Oracle and/or its affiliates. All rights reserved. This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws. Except as expressly permitted in your license agreement or allowed by law, you may not use, copy, reproduce, translate, broadcast, modify, license, transmit, distribute, exhibit, perform, publish, or display any part, in any form, or by any means. Reverse engineering, disassembly, or decompilation of this software, unless required by law for interoperability, is prohibited. The information contained herein is subject to change without notice and is not warranted to be errorfree. If you find any errors, please report them to us in writing. If this is software or related documentation that is delivered to the U.S. Government or anyone licensing it on behalf of the U.S. Government, the following notice is applicable: U.S. GOVERNMENT END USERS: Oracle programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, delivered to U.S. Government end users are commercial computer software pursuant to the applicable Federal Acquisition Regulation and agency-specific supplemental regulations. As such, use, duplication, disclosure, modification, and adaptation of the programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, shall be subject to license terms and license restrictions applicable to the programs. No other rights are granted to the U.S. Government. This software or hardware is developed for general use in a variety of information management applications. It is not developed or intended for use in any inherently dangerous applications, including applications that may create a risk of personal injury. If you use this software or hardware in dangerous applications, then you shall be responsible to take all appropriate fail-safe, backup, redundancy, and other measures to ensure its safe use. Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Opteron, the AMD logo, and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices. UNIX is a registered trademark of The Open Group. This software or hardware and documentation may provide access to or information on content, products, and services from third parties. Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services. Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services.
Contents
Release Notes for the Siebel 8.1.1.8 Fix Pack Whats New in This Revision 8 10 15 14 5
Quick Fixes Included in the Siebel 8.1.1.8 Fix Pack Enhancements and Updates in Version 8.1.1.8
Instructions for ACR 759 15 Instructions for UIF Security (Trusted Client)
Configuration Instructions for Enhancements and Updates

16
Siebel Fix Pack Installation Instructions
16
Siebel Fix Pack Installation Overview 16 Installing the Siebel Fix Pack on Microsoft Windows 22 Installing the Siebel Fix Pack on UNIX 26 Postinstallation Tasks for the Siebel Server 29 Postinstallation Tasks for the Web Server 30 Postinstallation Tasks for High Interactivity Clients 30 Postinstallation Tasks for Supporting Additional Languages Uninstalling Siebel Fix Packs 32
31
Resolved Change Requests
35 36
Resolved Bugs in the Siebel 8.1.1.8 Fix Pack
Oracle Workforce Scheduling 36 Siebel Apps - Customer Order Management 36 Siebel Data Quality 40 Siebel Apps - Field Service 41 Siebel Apps - Handheld Client 41 Siebel Apps - Marketing 42 Siebel Apps - Multichannel Technologies 42 Siebel Apps - Sales 45
Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel
Apps - Search & Knowledge Management 46 Apps - Self Svc: eCustomer 46 Apps - Territory Management 47 Apps - UCM 47 Calendar 48 Communications & Energy 48 Core - Accessibility 49 Core - Client Components 49 Core - EAI 49 Core - EIM/Database 51 Core - Handheld Sync 52 Core - PIM Integration 52 Core - Server BizLogic Rules 53 Core - Biz Logic WF 54 Core - Server Infrastructure 55 Core - Server OM Frwks 57 Core - Tools 58 Core - UIF 58 Core - Unix/Windows 66 Core - z Series 66 CRM Integration to Oracle Realtime Scheduler Documents 67 Engineering - Installer 67 Financial Services 68 Life Sciences 68 Loyalty 69 Public Sector 71 Reports 71 Server Remote 74 Travel & Transportation 75
67
Oracle Welcomes Your Comments
90
Siebel Maintenance Release Guide, Version 8.1.1.8, Rev. A
July 2012
NOTE: This guide documents the Quick Fixes, enhancements, instructions for enhancements, and bugs fixed in the Siebel 8.1.1.8 Fix Pack. For information about what was provided in the Siebel 8.1.1.1 through Siebel 8.1.1.4 Fix Packs, see Siebel Maintenance Release Guide, Version 8.1.1.x. For information about what was provided in the Siebel 8.1.1.5, Siebel 8.1.1.6, and Siebel 8.1.1.7 Fix Packs, see Siebel Maintenance Release Guide, Version 8.1.1.5, Siebel Maintenance Release Guide, Version 8.1.1.6, and Siebel Maintenance Release Guide, Version 8.1.1.7. To access these guides, from within My Oracle Support, navigate to the Knowledge tab, and search for Article ID 880452.1.
This guide includes the following topics: Release Notes for the Siebel 8.1.1.8 Fix Pack on page 5 Whats New in This Revision on page 8 Quick Fixes Included in the Siebel 8.1.1.8 Fix Pack on page 10 Enhancements and Updates in Version 8.1.1.8 on page 14 Configuration Instructions for Enhancements and Updates on page 15 Siebel Fix Pack Installation Instructions on page 16 Resolved Bugs in the Siebel 8.1.1.8 Fix Pack on page 36 Oracle Welcomes Your Comments on page 90
Release Notes for the Siebel 8.1.1.8 Fix Pack

The following section describes known issues with the Siebel 8.1.1.8 Fix Pack, as well as any applicable workaround information. CAUTION: All customers who use Siebel Calendar or who require context-sensitive help on Siebel Tools (F1 Help) are required to apply Siebel 8.1.1.8 QF0000001. This Quick Fix includes critical fixes for Siebel Tools Help and Siebel Calendar functionality. NOTE: For a comprehensive list of all Siebel 8.1 Release Notes, see Siebel Release Notes on My Oracle Support (Article ID 557191.1).
F1 Context-Sensitive Help Not Working in Siebel Tools

Bug 14002935: Context-sensitive help is not available.
Siebel Maintenance Release Guide Version 8.1.1.8, Rev. A
Siebel Maintenance Release Guide, Version 8.1.1.8, Rev. A Release Notes for the Siebel 8.1.1.8 Fix Pack
Workaround: Apply Siebel 8.1.1.8 QF0000001 to resolve this issue (Bug 14250836).
Calendar Functionality Behaves Inconsistently

Bug 11789599: Within Calendar, customers cannot translate day and month strings for languages that are not shipped. Bug 10589738: The call-start time information is incorrect for accounts and contacts that are dragged and dropped. Bug 10537528: An error message appears when users click the Repeat Until Date field. Bug 10520097: After an appointment is dragged and dropped, the appointment duration is incorrect. Workaround: Apply Siebel 8.1.1.8 QF0000001 to resolve this issue.
Search Functionality Does Not Work

Bug 13386485: After the Siebel 8.1.1.8 Fix Pack has been installed, when users launch the Siebel 8.1.1 SRF (such as siebel_sia.srf) and click on the Binoculars icon, they receive the following error message: An error has occurred preparing a Sql statement. Please continue or ask your systems administrator to check your application configuration if the problem persists.(SBL-DBC-00108). Users receive the same error message if they navigate from Site Map > Administration - Search and click the Binoculars icon. Workaround: Use the following workaround to resolve this issue:
1 2 3 4
Navigate to Administration - Search > Search Engine Settings, and add the following parameter: ACR505 Activation = FALSE. Log out of the application and log back in. Copy the .swt files associated with displaying search results from a backup file. (These files are located in the siebsrvr\WEBTEMPL directory.) Restart the Siebel Server.
Enhancements Requiring Changes to Files with Certain File Extensions

In the past, Siebel Fix Pack Installer did not overwrite any files with the following file extensions: cfg, srf, css, gif, swt, htm, xsl, sws, swf, sw, ctl, sql, ucf, rox, rod, prd. This was because customers may have customized the files with these extensions based on their business requirements. However, this made it difficult to deliver patches for these files, because changes to these files had to be manually applied. Starting from the Siebel 8.1.1.8 release, the Siebel Fix Pack Installer will deliver fixes or enhancements to the files with the extensions detailed previously to make it easier to apply fixes and to implement enhancements.
Siebel Maintenance Release Guide, Version 8.1.1.8, Rev. A Release Notes for the Siebel 8.1.1.8 Fix Pack
In order to prevent any customizations that users have performed from being overwritten by the new Siebel Fix Pack Installer, a script has been developed to identify conflicts that may need to be resolved. To obtain this script, from within My Oracle Support, search for Article ID 1466569.1, Post Installation Validation Script for Siebel 8.1.1.8 Fix Pack Version Release. In future releases, this script will be enhanced with additional features to help identify only the true conflicts.
Actuate Reports Does Not Work

Bug 13908101: After users install and configure Actuate, when they synchronize the SADMIN user, they receive an error message. Workaround: Contact Oracle Global Customer Support to request a Quick Fix for this issue.
Errors Registering New Partners Within Partner Relationship Management Portal

Bug 13934882: When users try to register a new partner without logging into Partner Relationship Management Portal, instead of being directed to a login page, they receive an error message. Workaround: Contact Oracle Global Customer Support for information about how to obtain a Quick Fix for this issue.
Unable to Generate Non-ENU Language Reports

Bug 14062631: Users cannot generate reports for languages other than English (ENU) after they have applied Bug 13910528. Workaround: Request a patch from BI Publisher Fusion Middleware.
Reports Do Not Display Properly When Output Type Is MHTML

Bug 14021281/Bug 13840161: When users select MHTML as the output type and then generate a report, the report opens within the same window. When users select MHTML as the output type and generate a report, the parameter popup window disappears, and the results of the report do not display on the screen, but when users navigate to the BI Publisher Reports screen, the report is visible, and users are able to open it.
Siebel Maintenance Release Guide, Version 8.1.1.8, Rev. A Whats New in This Revision
Whats New in This Revision

Table 1 describes the changes in this version of the documentation. Table 1. Whats New in Siebel Maintenance Release Guide, Version 8.1.1.8, Rev. A Topic Release Notes for the Siebel 8.1.1.8 Fix Pack on page 5 Release Notes for the Siebel 8.1.1.8 Fix Pack on page 5 Resolved Bugs in the Siebel 8.1.1.8 Fix Pack on page 36 Enhancements and Updates in Version 8.1.1.8 on page 14 Resolved Bugs in the Siebel 8.1.1.8 Fix Pack on page 36 Description Revised the Quick Fix number for the F1 Help and Siebel Calendar functionality Quick Fix. Added information about a known issue with Siebel Search. Added missing category and subcategory headings. Added information about ACR 698.
Siebel Maintenance Release Guide, Version 8.1.1.8, Rev. A Whats New in This Revision
How To Use This Guide

This document, Siebel Maintenance Release Guide, Version 8.1.1.8, lists the enhancements and fixes provided in the Siebel 8.1.1.8 Fix Pack. This guide also provides information, instructions, and guidelines for installing Siebel Business Applications Siebel Fix Pack 8.1.1.x releases on top of version 8.1.1 or a prior 8.1.1.x release. Use this Siebel Maintenance Release Guide in conjunction with Siebel Bookshelf documents, particularly the Siebel Installation Guide for the operating system you are using. NOTE: Verify the availability and applicability of all Fix Pack or Quick Fix releases with Oracle Global Customer Support before you install. The information contained herein supersedes, for warranty and other purposes, the contents of all other documentation that may accompany this product, including the following: My Oracle Support (https://support.oracle.com) Siebel System Requirements and Supported Platforms on Oracle Technology Network (http://download.oracle.com/docs/cd/E11886_01/srsphomepage.html)
This Siebel Maintenance Release Guide contains information about the following: How to install the maintenance (Fix Pack) release Product configuration issues and workarounds for your application
NOTE: There may be references to functionality, products, platforms, and language support in this document that are not available as part of the products that your organization has licensed. Consult Oracle Global Customer Support on My Oracle Support with questions regarding the applicability of Siebel Maintenance Release Guide items to your deployment.
Additional Documentation
Oracle reserves the right to modify the documentation for Siebel Business Applications at any time. For related Siebel documentation, see the following: My Oracle Support (https://support.oracle.com) (requires valid customer account) Siebel System Requirements and Supported Platforms on Oracle Technology Network (http:// download.oracle.com/docs/cd/E11886_01/srsphomepage.html) Siebel Bookshelf for Oracles Siebel Business Applications, Version 8.1 (http://www.oracle.com/ technology/documentation/siebel.html) on Oracle Technology Network (OTN)
Siebel Maintenance Release Guide, Version 8.1.1.8, Rev. A Quick Fixes Included in the Siebel 8.1.1.8 Fix Pack
Quick Fixes Included in the Siebel 8.1.1.8 Fix Pack

NOTE: The following table includes only the Quick Fixes included in the Siebel 8.1.1.8 Fix Pack. For information about Quick Fixes included in Siebel 8.1.1.1 through Siebel 8.1.1.4, see Siebel Maintenance Release Guide, Version 8.1.1.x on My Oracle Support. For information about Quick Fixes included in Siebel 8.1.1.5, see Siebel Maintenance Release Guide, Version 8.1.1.5 on My Oracle Support. For information about Quick Fixes included in the Siebel 8.1.1.6 Fix Pack, see Siebel Maintenance Release Guide, Version 8.1.1.6. For information about Quick Fixes included in Siebel 8.1.1.7, see Siebel Maintenance Release Guide, Version 8.1.1.7. To access these guides, from within My Oracle Support, navigate to the Knowledge tab, and search for Article ID 880452.1. Siebel Quick Fix releases are developed to address immediate critical issues for specific customers, and can be installed on top of Fix Packs. Quick Fixes address a small number of defects, and the fixes are typically rolled into the next available Fix Pack for wider distribution to the Siebel Business Applications customer base. Testing for Quick Fixes is focused and is usually limited to verifying that the fix works on the specific platforms that the affected customer is running. NOTE: If you have installed a Quick Fix for any Siebel 8.1.1 or 8.1.1.x release prior to Siebel 8.1.1.8, review the Quick Fixes Included in Siebel 8.1.1.x Fix Packs section within the Siebel Maintenance Release Guide, Version 8.1.1.x on My Oracle Support, the Quick Fixes Included in the Siebel 8.1.1.7 Fix Pack section within Siebel Maintenance Release Guide, Version 8.1.1.7 on My Oracle Support, the Quick Fixes Included in the Siebel 8.1.1.6 Fix Pack section within Siebel Maintenance Release Guide, Version 8.1.1.6, and the Quick Fixes Included in the Siebel 8.1.1.5 section within the Siebel Maintenance Release Guide, Version 8.1.1.5. To access these guides, from within My Oracle Support, navigate to the Knowledge tab and search for Article ID 880452.1.
Table 2.
Quick Fixes Included in Version 8.1.1.8 Fix Request ID/Bug ID 10602141 10587344 12768536 Quick Fix Version 8.1.1 [21112_14] QF0156 QF01CP QF01CQ QF01CT QF02BV QF02CJ QF02CQ QF02CS Merged Into Fix Pack 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8
Change Request ID/ Base Bug ID 10602136 10587343
Fix Pack Base 8.1.1 [21112_14] 8.1.1.1 [21211] 8.1.1.1 [21211] 8.1.1.1 [21211] 8.1.1.1 [21211] 8.1.1.2 [21215] 8.1.1.2 [21215] 8.1.1.2 [21215] 8.1.1.2 [21215]
12937764 12534286
13078962 12547878 10598080
11869400 10604196
10600732 10604265 12811808
10
Table 2.
Quick Fixes Included in Version 8.1.1.8 Fix Request ID/Bug ID 13260213 13407108 Quick Fix Version QF02CT QF02CU QF2203 QF2204 QF2207 QF2208 QF2209 QF2211 QF2212 QF2212 QF2212 QF2212 QF2212 QF2213 QF2213 QF2213 QF2213 8.1.1.3 [21219_4] QF03AY QF03BI QF03BP QF03BQ QF03BS QF03BV QF03CD QF03CG QF03CT QF0454 QF1303 Merged Into Fix Pack 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8
Change Request ID/ Base Bug ID 10558365
Fix Pack Base 8.1.1.2 [21215] 8.1.1.2 [21215] 8.1.1.2 [21215] 8.1.1.2 [21215] 8.1.1.2 [21215] 8.1.1.2 [21215] 8.1.1.2 [21215] 8.1.1.2 [21215] 8.1.1.2 [21215] 8.1.1.2 [21215] 8.1.1.2 [21215] 8.1.1.2 [21215] 8.1.1.2 [21215] 8.1.1.2 [21215] 8.1.1.2 [21215] 8.1.1.2 [21215] 8.1.1.2 [21215] 8.1.1.3 [21219] 8.1.1.3 [21219] 8.1.1.3 [21219] 8.1.1.3 [21219] 8.1.1.3 [21219] 8.1.1.3 [21219] 8.1.1.3 [21219] 8.1.1.3 [21219] 8.1.1.3 [21219] 8.1.1.3 [21219] 8.1.1.3 [21219] 8.1.1.3 [21219]
11818894 12312702
11831498 12318058 12608701
12733277 12807436
12724391 12732696 12921815
12857901 12876539 12876544 12906967 12756997 12962036 13090315 13419996
12856680 12869363 12865401 12888652 12757030 13242025 13242164 13420013 13415880
10606138
10606139 12577231
12566908 12958059
12566947 12944899 13384875
13043868 12604183 12570179
13085632 13375871 13441063 12845597 14126701 13384866
12896102
12915223
11
Table 2.
Quick Fixes Included in Version 8.1.1.8 Fix Request ID/Bug ID 12313396 12723709 12737165 12926026 Quick Fix Version QF0421 QF0433 QF0438 QF0440 QF0443 QF0446 QF0448 QF0449 QF0450 QF0451 QF0452 QF0458 QF0469 QF0476 QF0481 QF0485 8.1.1.4 [21225_1] QF0502 QF0514 QF0515 QF0517 QF0520 QF0521 QF0522 QF0523 QF0526 QF0527 QF0530 QF0531 Merged Into Fix Pack 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8
Change Request ID/ Base Bug ID 12318676 10605987 12736823
Fix Pack Base 8.1.1.4 [21225] 8.1.1.4 [21225] 8.1.1.4 [21225] 8.1.1.4 [21225] 8.1.1.4 [21225] 8.1.1.4 [21225] 8.1.1.4 [21225] 8.1.1.4 [21225] 8.1.1.4 [21225] 8.1.1.4 [21225] 8.1.1.4 [21225] 8.1.1.4 [21225] 8.1.1.4 [21225] 8.1.1.4 [21225] 8.1.1.4 [21225] 8.1.1.4 [21225] 8.1.1.4 [21225_1] 8.1.1.5 [21229] 8.1.1.5 [21229] 8.1.1.5 [21229] 8.1.1.5 [21229] 8.1.1.5 [21229] 8.1.1.5 [21229] 8.1.1.5 [21229] 8.1.1.5 [21229] 8.1.1.5 [21229] 8.1.1.5 [21229] 8.1.1.5 [21229] 8.1.1.5 [21229]
12795298 12805219 12802129 12889047 12826991 10529645 10558365 12801963
12795350 12805266 12866175 12889120 12827015 12883388 12922188 13096035 13584593
10591201
13858091 13853811
10631899 10583904 11830300 11717572
14058922 12720131 11858120 12798488 12945668
12577313 10537307 12705438 12833238 12711326 12865043 10585340 11767223 12822135
12766445 12643211 12823043 12838039 12726874 12865331 12857923 12934784 12848581
12
Table 2.
Quick Fixes Included in Version 8.1.1.8 Fix Request ID/Bug ID 13008052 12942915 Quick Fix Version QF0532 QF0533 QF0536 QF0537 QF0538 QF0539 QF0547 QF0548 QF0549 QF0550 QF0551 QF0556 QF0557 QF0560 QF0563 QF0564 QF0565 QF0566 QF0583 QF0588 QF0589 QF0593 QF0601 QF0602 QF0602 QF0602 QF0604 QF0611 QF0612 Merged Into Fix Pack 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8
Change Request ID/ Base Bug ID 10534318
Fix Pack Base 8.1.1.5 [21229] 8.1.1.5 [21229] 8.1.1.5 [21229] 8.1.1.5 [21229] 8.1.1.5 [21229] 8.1.1.5 [21229] 8.1.1.5 [21229] 8.1.1.5 [21229] 8.1.1.5 [21229] 8.1.1.5 [21229] 8.1.1.5 [21229] 8.1.1.5 [21229] 8.1.1.5 [21229] 8.1.1.5 [21229] 8.1.1.5 [21229] 8.1.1.5 [21229] 8.1.1.5 [21229] 8.1.1.5 [21229] 8.1.1.5 [21229] 8.1.1.5 [21229] 8.1.1.5 [21229] 8.1.1.5 [21229] 8.1.1.6 [21233] 8.1.1.6 [21233] 8.1.1.6 [21233] 8.1.1.6 [21233] 8.1.1.6 [21233] 8.1.1.6 [21233] 8.1.1.6 [21233]
12750196 12629343 12800053 12879239 13384850 12937371 11682517 12772458 10605987 12567732 13019417 10595170 13391431 10591152 10598444 12810197 12958059 10631899 12398737 12420463 13085829 13081720
12790188 12931623 12829467 13039780 13384865 12937408 13105264 12780386 13324301 13076148 13026022 12964888 13436951 13505777 13114020 12873861 13609393 13740268 13618426 13849104 13106410 13101755 13367412
13090158
13115304 13422290
12839398 11938030
13406439 13517878
13
Siebel Maintenance Release Guide, Version 8.1.1.8, Rev. A Enhancements and Updates in Version 8.1.1.8
Table 2.
Quick Fixes Included in Version 8.1.1.8 Fix Request ID/Bug ID 13629088 13775802 Quick Fix Version QF0616 QF0620 QF0627 QF0629 QF0630 Merged Into Fix Pack 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8 8.1.1.8
Change Request ID/ Base Bug ID
Fix Pack Base 8.1.1.6 [21233] 8.1.1.6 [21233] 8.1.1.6 [21233] 8.1.1.6 [21233] 8.1.1.6 [21233]
12723829 12768910
13801914 13864892 13951301
Enhancements and Updates in Version 8.1.1.8

Table 3 lists the enhancements and updates provided in Fix Pack version 8.1.1.8. NOTE: For a list of enhancements provided in the Siebel 8.1.1.1 through 8.1.1.4 Fix Packs, see Siebel Maintenance Release Guide, Version 8.1.1.x on My Oracle Support. For a list of enhancements provided in the Siebel 8.1.1.5 Fix Pack, see Siebel Maintenance Release Guide, Version 8.1.1.5 on My Oracle Support. For a list of enhancements provided in the Siebel 8.1.1.6 Fix Pack, see Siebel Maintenance Release Guide, Version 8.1.1.6. For a list of enhancements provided in the Siebel 8.1.1.7 Fix Pack, see Siebel Maintenance Release Guide, Version 8.1.1.7. To access these guides, from within My Oracle Support, navigate to the Knowledge tab, and search for Article ID 880452.1.
Table 3. Enhancements and Updates in Version 8.1.1.8 Feature Enhancement or Certification Number ACR 698 ACR 737 ACR 759 RF 911 Feature Enhancement or Certification Description Certifies IBM AIX 7.1. Certifies Oracle Sun Solaris 11. Certifies Microsoft Exchange Server 2010 for Siebel eMail Response. Provides UIF Security (Trusted Client) functionality.
14
Siebel Maintenance Release Guide, Version 8.1.1.8, Rev. A Configuration Instructions for Enhancements and Updates
Configuration Instructions for Enhancements and Updates

This topic contains configuration instructions for some of the enhancements and updates provided in version 8.1.1.8. For configuration instructions for the enhancements and updates provided in the Siebel 8.1.1.1 through 8.1.1.4 Fix Packs, see Siebel Maintenance Release Guide, Version 8.1.1.x on My Oracle Support. For configuration instructions for the enhancements and updates provided in the Siebel 8.1.1.5 Fix Pack, see Siebel Maintenance Release Guide, Version 8.1.1.5. For configuration instructions for the enhancements and updates provided in the Siebel 8.1.1.6 Fix Pack, see Siebel Maintenance Release Guide, Version 8.1.1.6. For configuration instructions for the enhancements and updates provided in the Siebel 8.1.1.7 Fix Pack, see Siebel Maintenance Release Guide, Version 8.1.1.7. To access these guides, from within My Oracle Support, navigate to the Knowledge tab and search for Article ID 880452.1. NOTE: It is only necessary to perform the configurations in the following section if you want to implement the ACRs that they are for. Perform the instructions described in the subtopics listed below after you install the current Siebel Fix Pack, as described in Siebel Fix Pack Installation Instructions on page 16. NOTE: For more information about activities performed in Siebel Tools, including importing archive (.sif) files, see Using Siebel Tools and Configuring Siebel Business Applications. For more information about activities performed in the Siebel application, see Siebel Applications Administration Guide and related books. These guides are available on the Siebel 8.1 Bookshelf on OTN at http:// www.oracle.com/technology/documentation/siebel.html. This topic contains the following subtopics: Instructions for ACR 759 on page 15 Instructions for UIF Security (Trusted Client) on page 16
Instructions for ACR 759

Use the following instructions to implement ACR 759.
1 2 3
Within the Siebel application, navigate to Administration - Communications screen, and then to the Communications Drivers and Profiles view. Select the Internet SMTP/IMAP Server driver. Add the three parameters listed in the following table: Name Enable TLS for Backup SMTP Enable TLS for SMTP Enable TLS for IMAP Required Value FALSE FALSE FALSE
15
Siebel Maintenance Release Guide, Version 8.1.1.8, Rev. A Siebel Fix Pack Installation Instructions
4 5 6
Select the Internet SMTP/POP3 Server driver. Repeat Step 3 on page 15 for the Internet SMTP/POP3 Server driver. In Driver Parameters, Profile Parameter Overrides, add a profile parameter override called POP3 Timeout, to address a possible scenario where you could receive the error message Timeout reading data from socket.
Instructions for UIF Security (Trusted Client)

1 2 3
From within Siebel Tools, using Object Explorer, navigate to the SBL_REMEMBER_MY_USER_ID_AND_PASSWORD-1004231500-01K symbolic string. Modify the value for the symbolic string from Remember My User ID and Password to Remember My User ID, and then compile. Navigate to the CC Login Page (Login Only) web page, and compile it. NOTE: Note that the web page should be the same as the login web page for which the application was configured.
Perform Step 1 through Step 3 for all of the languages in your deployment, if required.
Siebel Fix Pack Installation Instructions

This topic includes the following information: Siebel Fix Pack Installation Overview on page 16 Installing the Siebel Fix Pack on Microsoft Windows on page 22 Installing the Siebel Fix Pack on UNIX on page 26 Postinstallation Tasks for the Siebel Server on page 29 Postinstallation Tasks for the Web Server on page 30 Postinstallation Tasks for High Interactivity Clients on page 30 Postinstallation Tasks for Supporting Additional Languages on page 31 Uninstalling Siebel Fix Packs on page 32
Siebel Fix Pack Installation Overview

This topic is part of Siebel Fix Pack Installation Instructions on page 16. In order to receive the full benefit of all product enhancements contained in the Siebel Business Applications releases covered by this document, and to maintain a fully supported Siebel Business Applications installation, install each product component shown on the Bill of Materials by following the Siebel Fix Pack 8.1.1.x installation instructions in this section. Install the Fix Pack for all applicable products in your existing deployment.
16
NOTE: This Siebel Maintenance Release Guide includes information for the applicable Siebel Fix Pack 8.1.1.x release. Each Fix Pack is cumulative and includes all fixes included in previous Siebel Fix Pack 8.1.1.x releases. You can install the latest Siebel Fix Pack 8.1.1.x release on top of version 8.1.1 or any prior version 8.1.1.x release. Siebel Fix Pack 8.1.1.8 supports some new installation and uninstallation capabilities. In particular, you can use this Fix Pack to perform new installations of Siebel Enterprise Server and Siebel Web Server Extension from a version 8.1.1.8 Siebel network image you have prepared for this purpose. Before installing this Fix Pack, it is strongly recommended that you read all the information in the topics in this section, Siebel Fix Pack Installation Instructions on page 16, and in other applicable sections of this document. This document describes Fix Pack installation and related tasks for several key products, but not for all Siebel Business Applications products that might apply to your deployment. Fix Pack installation tasks for products not covered here are generally similar to those described here. This topic includes the following information: Installation Scenarios Described in This Guide on page 18 Applicable Base Releases on page 19 About Running Siebel Image Creator on page 19 About Installing Siebel Fix Packs on page 20 About Installing Languages on page 21 About Installing Siebel Quick Fix Releases on page 22
17
Installation Scenarios Described in This Guide

This topic is part of Siebel Fix Pack Installation Overview on page 16. The installation instructions in this guide apply in the following scenarios: Performing a new full installation of version 8.1.1, with Siebel Fix Pack 8.1.1.8. If you are installing version 8.1.1 with version 8.1.1.8 (a new full installation), then follow the installation instructions in the Siebel Installation Guide for the operating system you are using. For a new installation, the applicable version of the Siebel Installation Guide for the operating system you are using is version 8.1, Rev. B. This book is available on the version 8.1 Siebel Bookshelf (http://download.oracle.com/docs/cd/E14004_01/homepage.htm). When you run the Siebel Fix Pack 8.1.1.8 installer for Siebel Enterprise Server and Siebel Web Server Extension, if no existing valid installation is detected, the Fix Pack installer installs a new installation of Siebel Fix Pack 8.1.1.8, incorporating version 8.1.1. This capability depends on your having correctly set up the network image for Siebel Enterprise Server and Siebel Web Server Extension version 8.1.1.8 to include the correct version 8.1.1 media. These installers use the Oracle Universal Installer (OUI) framework. Other Siebel modules are installed in the normal way. Use the Siebel Installation Guide for the operating system you are using to install version 8.1.1. Then follow the instructions in this Siebel Maintenance Release Guide for installing the current Siebel Fix Pack 8.1.1.x release on top of version 8.1.1. For more information about installing Siebel Fix Pack 8.1.1.x, see About Installing Siebel Fix Packs on page 20. Installing Siebel Fix Pack 8.1.1.8 (patching an existing version 8.1.1 or a prior version 8.1.1.x installation). If you have already installed version 8.1.1 as a new installation, and are now installing Siebel Fix Pack 8.1.1.8 on top of version 8.1.1 or a previous version 8.1.1.x release (through version 8.1.1.7), then follow the instructions in this Siebel Maintenance Release Guide for doing this. Where applicable, you can optionally uninstall an existing installed Siebel Fix Pack 8.1.1.x release before you install the latest Fix Pack. For more information, see Uninstalling Siebel Fix Packs on page 32. When you installed version 8.1.1 as a new installation, you would have already referred to the Siebel Installation Guide for the operating system you are using. The applicable version of the Siebel Installation Guide for the operating system you are using for such an installation is version 8.1, Rev. A, which can be found on My Oracle Support at Article ID 1461732.1. After you install version 8.1.1.8, the applicable version of the Siebel Installation Guide for the operating system you are using is version 8.1, Rev. B. Refer to this version of the guide, for example, for information about running the updated Configuration Wizards that were provided by version 8.1.1.8. This book is available on the version 8.1 Siebel Bookshelf (http:// download.oracle.com/docs/cd/E14004_01/homepage.htm). For more information about installing Siebel Fix Pack 8.1.1.x, see About Installing Siebel Fix Packs on page 20.
18
Adding languages. When you perform a new installation of Siebel Business Applications version 8.1.1, include any supported languages (language packs) you require or expect to require. In order to add languages to an existing installation, you must do so before you install version 8.1.1.8; additional postinstallation steps are also required. For more information, see About Installing Languages on page 21.
Applicable Base Releases

This topic is part of Siebel Fix Pack Installation Overview on page 16. In general, each Siebel Fix Pack can be installed on top of an existing Siebel installation that is at a valid base version level for this Fix Pack. Installing any Fix Pack requires an existing installation of a qualified base release to install into. Here, base release means the current version of the existing installation, including version 8.1.1 software and optionally including any installed Siebel Fix Pack 8.1.1.x or other patch releases. Valid base releases are Siebel Industry Applications, version 8.1.1 or version 8.1.1.x. NOTE: In order to run Siebel Business Applications software, all components of a Siebel Enterprise must be at the same exact version 8.1.1.x release level.
About Running Siebel Image Creator

This topic is part of Siebel Fix Pack Installation Overview on page 16. You use the Siebel Image Creator utility to create an installation image (sometimes called a network image) for any Siebel Fix Pack 8.1.1.x release. The installation image can include any Siebel installable product and language provided as part of this product release. You can also add products or languages to an existing installation image of the same version, for products or languages that were not previously included in the network image. Installing any Siebel Business Applications release, including a new installation of version 8.1.1.8 with version 8.1.1 or a patch installation of version 8.1.1.8, must be done from an installation image created using Image Creator. For new installations to be installed with Siebel Fix Pack 8.1.1.8, you also obtain new version 8.1.1 media for Siebel Enterprise Server and Siebel Web Server Extension. Siebel Image Creator has changed for use with these new version 8.1.1.8 installers, which use Oracle Universal Installer. Create a full image for Siebel Enterprise Server and Siebel Web Server Extension. For patch installations, you can also create a patch-only image for these modules. You can perform patch installations for these modules by running the version 8.1.1.8 installers from either a full image or a patch-only image. For information about using the version of Siebel Image Creator provided with version 8.1.1.8, see the Siebel Installation Guide for the operating system you are using. Use version 8.1, Rev. B, which can be found on Siebel Bookshelf. NOTE: Always use the version of Siebel Image Creator provided with the Siebel release for which you are creating the installation image.
19
About Installing Siebel Fix Packs

This topic is part of Siebel Fix Pack Installation Overview on page 16. For each Siebel Business Applications product module, installing the latest Siebel Fix Pack 8.1.1.x release on top of an existing base installation replaces existing executable files and provides new files in addition to the base installation. For supported base releases, see Applicable Base Releases on page 19. Installing a Fix Pack might replace customer-modified files (for example, application configuration files like siebel.cfg) that govern program execution. However, note that the existing files are backed up to the fp_backup directory before the Fix Pack is installed. (Uninstalling the Fix Pack, as described in Uninstalling Siebel Fix Packs on page 32, rolls back the updates and restores the files from this directory.) After installing a Fix Pack, you can run a script that will compare the newly patched files with the files saved in fp_backup, and report the differences. After reviewing the script results, you can resolve any file conflicts that may have occurred. For more information about obtaining and running this script, see 1466569.1 (Article ID) on My Oracle Support. When you install a Fix Pack, any installed languages might also be patched, depending on the content of the Fix Pack. When you run the Siebel Fix Pack 8.1.1.8 installer for Siebel Enterprise Server and Siebel Web Server Extension, if no existing valid installation is detected, the installer installs a new installation of version 8.1.1.8, incorporating version 8.1.1. NOTE: References in this guide to Siebel Fix Pack 8.1.1.x releases apply to the current Fix Pack release. However, you must verify the availability, characteristics, and requirements of any Fix Pack releases, including Siebel Fix Pack 8.1.1.x releases. Installation tasks and requirements for all future releases are subject to change, and will be covered by updated documentation. For example, Siebel Fix Pack 8.1.1.8 introduces new requirements and supports new installation scenarios. If you plan to install any additional Siebel language packs, then review About Installing Languages on page 21 before you install any Fix Pack. The Siebel Fix Pack must be installed from an installation image you create using the Siebel Image Creator utility. This utility is described in version 8.1 of the Siebel Installation Guide for the operating system you are using. For more information, see About Running Siebel Image Creator on page 19. For more information about stopping and restarting Siebel components, which is a required part of the Fix Pack installation process, see Siebel System Administration Guide. This guide is available on the latest version 8.1 Siebel Bookshelf. See also Postinstallation Tasks for the Web Server on page 30. After you install version 8.1.1 and version 8.1.1.x, you can also install any applicable Quick Fix release on top of version 8.1.1.x. For more information, see About Installing Siebel Quick Fix Releases on page 22.
Related Topics Installing the Siebel Fix Pack on Microsoft Windows on page 22 Installing the Siebel Fix Pack on UNIX on page 26 Uninstalling Siebel Fix Packs on page 32
20
About Installing Languages

This topic is part of Siebel Fix Pack Installation Overview on page 16. Include or add all languages you will require in your Siebel version 8.1.1 installation image (network image), which you create using the Siebel Image Creator utility. Then install the software with the languages you require. NOTE: If you are installing Siebel Fix Pack 8.1.1.8 for Siebel Enterprise Server or Siebel Web Server Extension, then restrictions apply to adding languages. You must add the new languages using the version 8.1.1 installer and reinstall the existing version 8.1.1.x Siebel Fix Pack (through version 8.1.1.7) before you install version 8.1.1.8. You cannot add languages to an existing installation of version 8.1.1.8. When you configure each installed Siebel Server and Siebel Web Server Extension, you also specify which installed languages you are deploying. With the restrictions noted for version 8.1.1.8, you can add languages to an existing installation. Some postinstallation tasks are required in order to deploy a language you added after initial product installation and configuration: If you add a language after you have configured an installed Siebel Server, then start the Siebel Server Configuration Wizard and run the configuration task Add Language Support for the Siebel Server. (It is not necessary to reconfigure the Siebel Server.) If you add a language after you have configured an installed Siebel Web Server Extension (SWSE), then start the SWSE Configuration Wizard and run the configuration task Add Language Support for the SWSE Configuration. (It is not necessary to reconfigure the SWSE.)
After adding a language to your installed software, you must add the language to the Siebel Database, import Siebel Repository data into the database for this language, and run the MLOV (multilingual LOV) conversion utility. It is recommended to perform database-related tasks after installing applicable Fix Packs or other patch releases. If you are not adding languages, then you only need to install the latest Siebel Fix Pack 8.1.1.x release, as described in this guide. For detailed information about installing and deploying Siebel languages, see: Siebel Installation Guide for the operating system you are using Siebel Global Deployment Guide Configuring Siebel Business Applications Siebel System Requirements and Supported Platforms on Oracle Technology Network
See also Postinstallation Tasks for Supporting Additional Languages on page 31.
21
About Installing Siebel Quick Fix Releases

This topic is part of Siebel Fix Pack Installation Overview on page 16. After installing version 8.1.1 and a Siebel Fix Pack 8.1.1.x release as described in this guide, you can also install any applicable Siebel Quick Fix releases on top of version 8.1.1.x. When you install a Quick Fix, installed languages might also be patched, depending on the content of the Quick Fix release. NOTE: Installing Quick Fixes might entail restrictions about which subsequent Fix Packs can be installed. For detailed information about a particular Quick Fix, see the documentation that is provided separately with the Quick Fix.
Related Topics Quick Fixes Included in the Siebel 8.1.1.8 Fix Pack on page 10
Installing the Siebel Fix Pack on Microsoft Windows

This topic is part of Siebel Fix Pack Installation Instructions on page 16. Procedures for installing Siebel Fix Pack 8.1.1.x for products on Microsoft Windows are detailed in this topic. Follow these instructions to install each product over the existing base installation for the same product. Perform the steps that apply for the Fix Pack you are installing, in the general sequence presented here. Before you install the Fix Pack, review all applicable information in Siebel Fix Pack Installation Overview on page 16. The instructions generally assume that Fix Pack installers are started in GUI mode. Alternatively, the installers for server-based products can be started in unattended mode. In unattended mode, the Fix Pack installation runs silently. NOTE: If you installed version 8.1.1 Siebel software using the Siebel FastTrack Wizard, then use the Fix Pack installers for Siebel Enterprise Server and Siebel Web Server Extension to patch any installed instances of these modules. This topic has the following information: Installing the Fix Pack for Siebel Enterprise Server on Windows on page 23 Installing the Fix Pack for Siebel Web Server Extension on Windows on page 24 Installing the Fix Pack for Siebel Management Server on Windows on page 24 Installing the Fix Pack for Siebel Mobile Web Client or Siebel Tools on Windows on page 25
22
Installing the Fix Pack for Siebel Enterprise Server on Windows

This topic is part of Installing the Siebel Fix Pack on Microsoft Windows on page 22. Use the instructions that follow for installing Siebel Fix Pack 8.1.1.x on any computer where a Siebel Enterprise Server component is installed, including Siebel Server, Siebel Gateway Name Server, and Database Configuration Utilities (formerly referred to as the Siebel Database Server). The Fix Pack installer for Siebel Enterprise Server also patches any instance of Siebel Management Agent that was automatically installed with a Siebel Server you are patching. NOTE: This procedure is for installing the Siebel Fix Pack release (maintenance release) onto an existing installation of version 8.1.1 or 8.1.1.x (through version 8.1.1.7). The version 8.1.1.8 installer you use might also allow you to perform a new installation, depending on how you created your Siebel network image for Siebel Enterprise Server. For information about creating the network image and about performing a new installation of version 8.1.1 with version 8.1.1.8, see the Siebel Installation Guide for the operating system you are using.
To install the Fix Pack for Siebel Enterprise Server components 1

Shut down the Siebel Business Applications product component to be updated. For example, stop the service for the Siebel Server or Siebel Gateway Name Server. Also shut down any running instances of the Siebel Server Manager (srvrmgr). If you are patching an instance of Siebel Management Agent that was previously installed with a Siebel Server, then also stop the service for the Management Agent. In Windows Explorer, navigate to the Siebel image location for version 8.1.1.x, and then to the directory where the installer is located. For Siebel Enterprise Server, navigate to Siebel_Image\Windows\Server\Siebel_Enterprise_Server\Disk1\install, where:
2 3
Siebel_Image is the directory for your version-specific Siebel installation image, such as C:\Siebel_Install_Image\8.1.1.x.
4 5 6 7 8 9
Double-click setup.bat to start the Siebel Enterprise Server installer for version 8.1.1.8. In the welcome screen, click Next. Select Existing Installation and confirm the instance of version 8.1.1 or 8.1.1.x to patch, and then click Next. In the Installation Details and Progress screen, click Install to complete the installation of version 8.1.1.8. When the installer indicates that the software was successfully installed, click Exit. Repeat these steps on each computer with a Siebel Enterprise Server component installation to be patched. or other patch release installation for server-based products.
10 Restart all applicable Siebel Business Applications product components at the end of all Fix Pack
23
Installing the Fix Pack for Siebel Web Server Extension on Windows
This topic is part of Installing the Siebel Fix Pack on Microsoft Windows on page 22. Use the instructions that follow for installing Siebel Fix Pack 8.1.1.x on any computer where Siebel Web Server Extension (SWSE) is installed. Before you install any Fix Pack release for SWSE, see Siebel System Requirements and Supported Platforms on Oracle Technology Network and verify that the Web server version is correct for the Siebel Business Applications release. If you need to update the Web server, then do so before you install the Fix Pack for SWSE. NOTE: This procedure is for installing the Siebel Fix Pack release (maintenance release) onto an existing installation of version 8.1.1 or 8.1.1.x (through version 8.1.1.7). The version 8.1.1.8 installer you use might also allow you to perform a new installation, depending on how you created your Siebel network image for Siebel Web Server Extension. For information about creating the network image and about performing a new installation of version 8.1.1 with version 8.1.1.8, see the Siebel Installation Guide for the operating system you are using.
To install the Fix Pack for Siebel Web Server Extension 1 2

Stop the Web server. In Windows Explorer, navigate to the Siebel image location for version 8.1.1.x, and then to the directory where the installer is located. For SWSE, navigate to Siebel_Image\Windows\Server\Siebel_Web_Server_Extension\Disk1\install, where:
3 4 5 6 7 8 9
Double-click setup.bat to start the SWSE installer for version 8.1.1.8. In the welcome screen, click Next. Select Existing Installation and confirm the instance of version 8.1.1 or 8.1.1.x to patch, and then click Next. In the Installation Details and Progress screen, click Install to complete the installation of version 8.1.1.8. When the installer indicates that the software was successfully installed, click Exit. Repeat these steps on each computer with an SWSE installation to be patched. Restart the Web server at the end of all Fix Pack or other patch release installation for serverbased products. For more information, see Postinstallation Tasks for the Web Server on page 30.
Installing the Fix Pack for Siebel Management Server on Windows

This topic is part of Installing the Siebel Fix Pack on Microsoft Windows on page 22. Use the instructions that follow for installing Siebel Fix Pack 8.1.1.x on any computer where Siebel Management Server is installed.
24
After you install the Fix Pack for all instances of Siebel Server (which includes Management Agent), shut down the Siebel Management Server, and then install the Fix Pack for Management Server. After you restart Management Server, it automatically reconnects to each instance of Management Agent. Newly patched instances of Management Agent are not operational until Management Server has also been patched.
To install the Fix Pack for Siebel Management Server 1 2

Stop the Siebel Management Server service. In Windows Explorer, navigate to the Siebel image location for version 8.1.1.x, and then to the directory where the installer is located. For Siebel Management Server, navigate to Siebel_Image\Windows\Server\Siebel_Management_Server, where:
3 4 5 6 7 8
Double-click setup.exe to start the Siebel Management Server installer for version 8.1.1.x. In the welcome screen, click Next. Select an instance of version 8.1.1 or 8.1.1.x to patch, from the list of detected Siebel installations, and then click Next. Follow all prompts to complete the installation of version 8.1.1.x. Restart the Siebel Management Server service. Repeat these steps on each computer with a Siebel Management Server installation to be patched. (In most deployments, only one instance is installed.)
Installing the Fix Pack for Siebel Mobile Web Client or Siebel Tools on Windows
This topic is part of Installing the Siebel Fix Pack on Microsoft Windows on page 22. Use the instructions that follow for installing Siebel Fix Pack 8.1.1.x on any computer where Siebel Mobile Web Client or Siebel Tools is installed. (Most of the information for Siebel Mobile Web Client also applies to Siebel Developer Web Client.)
To install the Fix Pack for Siebel Mobile Web Client or Siebel Tools 1
Exit any Siebel software on the client computer where you are installing the Fix Pack. NOTE: For a Siebel Mobile Web Client using the Siebel QuickStart feature, you must also exit the QuickStart agent, if it is running. To do this, right-click the QuickStart icon in the system tray, and then choose Exit. For more information about using Siebel QuickStart with the Mobile Web Client, see the Siebel Installation Guide for the operating system you are using.
In Windows Explorer, navigate to the Siebel image location for version 8.1.1.x, and then to the directory where the installer is located:
For Siebel Mobile Web Client, navigate to Siebel_Image\Windows\Client\Siebel_Web_Client\Disk1\install.
25
For Siebel Tools, navigate to Siebel_Image\Windows\Client\Siebel_Tools\Disk1\install.
In these paths, Siebel_Image is the directory for your version-specific Siebel installation image, such as C:\Siebel_Install_Image\8.1.1.x.
3 4 5 6 7
Double-click setup.bat to start the Siebel client or Siebel Tools installer for version 8.1.1.x. In the Select Oracle Home and Oracle Location screen, select an instance of version 8.1.1 or 8.1.1.x to patch, from the list of detected Siebel installations, and then click Next. In the Installation Details and Progress screen, click Install to complete the installation of version 8.1.1.x. When the installer indicates that the software was successfully installed, click Exit. Repeat these steps on each computer with an applicable Siebel client or Siebel Tools installation to be patched. NOTE: The computer might require a restart at the end of the installation.
Installing the Siebel Fix Pack on UNIX

This topic is part of Siebel Fix Pack Installation Instructions on page 16. Procedures for installing Siebel Fix Pack 8.1.1.x for products on supported UNIX and Linux platforms are detailed in this topic. Follow these instructions to install each product over the existing base installation for the same product. Perform the steps that apply for the Fix Pack you are installing, in the general sequence presented here. Before you install the Fix Pack, review all applicable information in Siebel Fix Pack Installation Overview on page 16. The instructions generally assume that Fix Pack installers are started in GUI mode. Alternatively, the installers for server-based products can be started in unattended mode. In unattended mode, the Fix Pack installation runs silently. NOTE: Some Siebel Business Applications products can only be installed on Windows, such as Siebel Management Server, Siebel Mobile Web Client, or Siebel Tools. For more information, see Installing the Siebel Fix Pack on Microsoft Windows on page 22. This topic has the following information: Installing the Fix Pack for Siebel Enterprise Server on UNIX on page 26 Installing the Fix Pack for Siebel Web Server Extension on UNIX on page 28
Installing the Fix Pack for Siebel Enterprise Server on UNIX

This topic is part of Installing the Siebel Fix Pack on UNIX on page 26. Use the instructions that follow for installing Siebel Fix Pack 8.1.1.x on any computer where a Siebel Enterprise Server component is installed, including Siebel Server, Siebel Gateway Name Server, and Database Configuration Utilities (formerly referred to as the Siebel Database Server).
26
The Fix Pack installer for Siebel Enterprise Server also patches any instance of Siebel Management Agent that was automatically installed with a Siebel Server you are patching. NOTE: This procedure is for installing the Siebel Fix Pack release (maintenance release) onto an existing installation of version 8.1.1 or 8.1.1.x (through version 8.1.1.7). The version 8.1.1.8 installer you use might also allow you to perform a new installation, depending on how you created your Siebel network image for Siebel Enterprise Server. For information about creating the network image and about performing a new installation of version 8.1.1 with version 8.1.1.8, see the Siebel Installation Guide for the operating system you are using.
To install the Fix Pack for Siebel Enterprise Server components 1

Stop all running Siebel Servers by running the command stop_server on each applicable server computer. (See Siebel System Administration Guide for details on how to use this command.) Also shut down any running instances of the Siebel Server Manager (srvrmgr). If you are patching an instance of Siebel Management Agent that was previously installed with a Siebel Server, then also stop the service for the Management Agent. Unload libraries from the system cache by running the command reset_server all on each applicable server computer. (See Siebel System Administration Guide for details on how to use this command.) Stop the Siebel Gateway Name Server by running the command stop_ns. (See Siebel System Administration Guide for details on how to use this command.) (AIX only) Verify that the login ID performing the installation has permission to run slibclean by asking the administrator to change the permission as follows: chmod 6555 /usr/sbin/slibclean
2 3
4 5
(AIX only) Execute slibclean, as follows: /usr/sbin/slibclean
Open a new shell and navigate to the Siebel image location for version 8.1.1.x, and then to the directory where the installer is located. For Siebel Enterprise Server, navigate to Siebel_Image/ UNIX_OS/Server/Siebel_Enterprise_Server/Disk1/install, where:

Siebel_Image is the directory for your version-specific Siebel installation image, such as /Siebel_Install_Image/8.1.1.x. UNIX_OS is your UNIX operating system, such as AIX, HPUX (HP-UX), Linux, or Solaris.
(HP-UX, Linux, or Oracle Solaris only) Enter the following command to start the Siebel Enterprise Server installer for version 8.1.1.8: ./runInstaller -oneclick Go to Step 10 on page 28.
(AIX only) Enter the following command to start the Siebel Enterprise Server installer for version 8.1.1.8: ./runInstaller -oneclick -jreLoc JRE_directory In this command, JRE_directory is the installation location of the JRE.
27
10 In the welcome screen, click Next. 11 Select Existing Installation and confirm the instance of version 8.1.1 or 8.1.1.x to patch, and
then click Next.
12 In the Installation Details and Progress screen, click Install to complete the installation of version
8.1.1.8.
13 When the installer indicates that the software was successfully installed, click Exit. 14 Repeat these steps on each computer with a Siebel Enterprise Server component installation to
be patched.
15 Restart all applicable Siebel Business Applications product components at the end of all Fix Pack
or other patch release installation for server-based products.
Installing the Fix Pack for Siebel Web Server Extension on UNIX
This topic is part of Installing the Siebel Fix Pack on UNIX on page 26. Use the instructions that follow for installing Siebel Fix Pack 8.1.1.x on any computer where Siebel Web Server Extension (SWSE) is installed. Before you install any Fix Pack for SWSE, see Siebel System Requirements and Supported Platforms on Oracle Technology Network and verify that the Web server version is correct for the Siebel Business Applications release. If you need to update the Web server, then do so before you install the Fix Pack for SWSE. NOTE: This procedure is for installing the Siebel Fix Pack release (maintenance release) onto an existing installation of version 8.1.1 or 8.1.1.x (through version 8.1.1.7). The version 8.1.1.8 installer you use might also allow you to perform a new installation, depending on how you created your Siebel network image for Siebel Web Server Extension. For information about creating the network image and about performing a new installation of version 8.1.1 with version 8.1.1.8, see the Siebel Installation Guide for the operating system you are using.
To install the Fix Pack for Siebel Web Server Extension 1

Stop the Web server by running one of the following commands:

ompmnctl stopall - for Oracle HTTP Server (on AIX or supported Linux platforms) stopapa for other Apache-based Web servers (on AIX, HP-UX, or supported Linux platforms) stop for Oracle iPlanet Web Server (on Oracle Solaris)
2 3
Log on to the server using the Web server owner account. (AIX only) Verify that the login ID performing the installation has permission to run slibclean by asking the administrator to change the permission as follows: chmod 6555 /usr/sbin/slibclean
(AIX only) Execute slibclean, as follows: /usr/sbin/slibclean
28
Open a new shell and navigate to the Siebel image location for version 8.1.1.x, and then to the directory where the installer is located. For SWSE, navigate to Siebel_Image/UNIX_OS/Server/ Siebel_Web_Server_Extension/Disk1/install, where:

Siebel_Image is the directory for your version-specific Siebel installation image, such as /Siebel_Install_Image/8.1.1.x. UNIX_OS is your UNIX operating system, such as AIX, HPUX (HP-UX), Linux, or Solaris.
(HP-UX, Linux, or Oracle Solaris only) Enter the following command to start the SWSE installer for version 8.1.1.8: ./runInstaller -oneclick Go to Step 8 on page 29.
(AIX only) Enter the following command to start the SWSE installer for version 8.1.1.8: ./runInstaller -oneclick -jreLoc JRE_directory In this command, JRE_directory is the installation location of the JRE.
8 9
In the welcome screen, click Next. Select Existing Installation and confirm the instance of version 8.1.1 or 8.1.1.x to patch, and then click Next. 8.1.1.8.
10 In the Installation Details and Progress screen, click Install to complete the installation of version 11 When the installer indicates that the software was successfully installed, click Exit. 12 Repeat these steps on each computer with an SWSE installation to be patched. 13 Restart the Web server at the end of all Fix Pack or other patch release installation for serverbased products. For more information, see Postinstallation Tasks for the Web Server on page 30.
Postinstallation Tasks for the Siebel Server

This topic is part of Siebel Fix Pack Installation Instructions on page 16. If you are using a security adapter, then you might need to update the value of the CRC parameter after installing Siebel Fix Pack 8.1.1.x. The value must reflect the checksum value applicable to the security adapter library file, such as a DLL file on Windows. This task might be necessary if you previously determined to use checksum validation for your security adapter deployment, and set the value of the CRC parameter. If a Fix Pack you installed later included an updated security adapter library file, then the checksum validation will fail and Siebel Web Clients might not start, unless the value of the CRC parameter is updated. For detailed information about this task, see the topic about configuring checksum validation in Siebel Security Guide.
29
Postinstallation Tasks for the Web Server

This topic is part of Siebel Fix Pack Installation Instructions on page 16. You must restart the Web server after you have finished installing Siebel Fix Pack 8.1.1.x on all server-based components: Siebel Server, Siebel Gateway Name Server, Siebel Web Server Extension (SWSE), and so on. The restart is required because the Web server must be able to create a folder to contain static files required for the current version of the Siebel application (corresponding to the latest Fix Pack release). This folder is created as SWSE_ROOT/public/lang_code/build_number, where: SWSE_ROOT is the location where the SWSE is installed lang_code is each installed language (such as ENU for U.S. English) build_number is the current build number of the installed Siebel software (the build number comes from the content of the base.txt file on the SWSE installation)
This folder and other folders are created on the first SWSE request after you install any Siebel Business Applications release. This folder is populated with static files copied from the Siebel Server directory SIEBSRVR_ROOT/webmaster/siebel_build. The contents of these folders are refreshed each time the Web server restarts, or when an administrator enters a Web update command in the browser. After a build-specific folder is created on the SWSE, folders representing earlier builds are no longer used. For more information, see the Siebel Installation Guide for the operating system you are using and Siebel Security Guide, both on Siebel Bookshelf. Failure to restart the Web server after installing the Fix Pack for Siebel Enterprise Server components and for the SWSE means the folders will not be created on the Web server, which causes the Siebel login screens to stop responding.
Postinstallation Tasks for High Interactivity Clients

This topic is part of Siebel Fix Pack Installation Instructions on page 16. After you install a new version of a Siebel application, including a Siebel Fix Pack, new versions of applicable ActiveX controls for the high interactivity client will be downloaded onto your users client computers when they run the Siebel application within the Internet Explorer browser. Alternatively, updated versions of the ActiveX controls you require can be predeployed to the client computers. This behavior applies to Siebel Web Client (using high interactivity only), Mobile Web Client, and Developer Web Client. For more information, see the browser configuration chapter in Siebel System Administration Guide. After a new Siebel software version is installed, Java controls for the high interactivity client are also downloaded. If caching is enabled, then cached versions of these controls might need to be cleared on the client computer. To clear this data, choose Start, then Settings, then Control Panel, and then Java Plug-In. Click the Cache tab, and then click Reset.
30
After a new Siebel software version is installed, it is also recommended that users clear their browser cache. To do this in Internet Explorer, choose Tools, then Internet Options, and then choose Delete Files from the General tab. For the minimum supported version of the Java Runtime Environment (JRE), see Siebel System Requirements and Supported Platforms on Oracle Technology Network. The JRE can be downloaded automatically to client computers, as described in Siebel System Administration Guide.
Postinstallation Tasks for Supporting Additional Languages

This topic is part of Siebel Fix Pack Installation Instructions on page 16. If you are installing an additional language into an existing version 8.1.1.x installation, then review the information in this topic, in case it applies to you. For more information about adding languages, see About Installing Languages on page 21. NOTE: If you are installing Siebel Fix Pack 8.1.1.8 for Siebel Enterprise Server or Siebel Web Server Extension, then restrictions apply to adding languages. You must add the new languages using the version 8.1.1 installer and reinstall the existing version 8.1.1.x Siebel Fix Pack (through version 8.1.1.7) before you install version 8.1.1.8. You cannot add languages to an existing installation of version 8.1.1.8.
Importing Locale-Specific Data into the Repository

Sometimes it is necessary to update the text strings held in the repository for a particular language or for multiple languages. These text strings are held in the Symbolic String Model (SSM) table, and appear on-screen as labels for tabs, fields, and so on, across all Siebel Business Applications. Updates might be needed either because a string has been incorrectly translated for a particular language or because installing a patch release has caused a new string or message to appear for all languages for which Oracle ships language packs for Siebel Business Applications. NOTE: These instructions are provided for use with any releases to which they apply; they might not apply for any particular version 8.1.1.x release or language. The following procedure uses the Locale Management Utility (LMU), which is part of Siebel Tools, to import an LMU file. An LMU file might contain strings in just one language or in multiple languages. When running the Locale Management Utility, you can choose to import only the strings for the languages you are actually using in your installation. In the procedure, when you are prompted for the file to import, specify the name of the LMU file provided for the applicable language. NOTE: Install any applicable Siebel Fix Pack before you run the Locale Management Utility. For more information about using the Locale Management Utility, see Using Siebel Tools and Siebel Global Deployment Guide.
31
To import strings and other locale-specific attributes into the repository 1

In Siebel Tools, choose Tools, then Utilities, and then Locale Management. The Locale Management Utility appears.
Select a source language and a target language. The source language is the language of the locale-specific data in the LMU file you are importing. The target language is the Siebel language into which the strings will be imported.
3 4 5
Click the Import tab. Enter the name of the LMU file from which you want to import locale-specific attributes. You can also use the Browse button to find and select the file. Specify whether you want to mark records in the repository with the Redo flag that have changed since the export occurred. When the import occurs, the LMU compares the source language records in the repository with the source language records in the import file. If the records in the repository have changed since the export occurred, then they are marked with the Redo flag. This flag helps you identify records that might need to be retranslated.
6 7
Click Import. After finishing, recompile the SRF file and restart the Application Object Manager component on the Siebel Server to see the results.
Uninstalling Siebel Fix Packs

This topic is part of Siebel Fix Pack Installation Instructions on page 16. This topic describes how to uninstall Siebel Fix Pack 8.1.1.x releases for Microsoft Windows and for supported UNIX and Linux platforms. In general, the uninstallation options for Siebel Fix Pack version 8.1.1.8 are as follows: Uninstall the full installation (version 8.1.1 and version 8.1.1.8). If you installed version 8.1.1.8 as a new installation for Siebel Enterprise Server or Siebel Web Server Extension, you can use this option. NOTE: The uninstaller programs described in this document include an option to perform a complete uninstallation of 8.1.1 and 8.1.1.8. Many requirements apply for a complete uninstallation, which are outside the scope of this document. For more information about performing a complete uninstallation, see the Siebel Installation Guide for the operating system you are using. Uninstall the Siebel Fix Pack version 8.1.1.8 and revert to the previous version of the installed Siebel software: version 8.1.1 or a prior version 8.1.1.x release, such as version 8.1.1.7. If you installed version 8.1.1.8 as a new installation for Siebel Enterprise Server or Siebel Web Server Extension, you cannot use this option.
32
NOTE: This topic describes how to uninstall the current Siebel Fix Pack version 8.1.1.x (for which installation is described in Installing the Siebel Fix Pack on Microsoft Windows on page 22 or Installing the Siebel Fix Pack on UNIX on page 26). For uninstallation of a previous Siebel Fix Pack version 8.1.1.x (such as version 8.1.1.7), see the Siebel Maintenance Release Guide applicable to the version you are uninstalling. CAUTION: Separate uninstallation of a Fix Pack is not supported for Siebel Mobile Web Client or Siebel Tools. Only the complete uninstallation option is possible for these modules. Fix Pack uninstallation for modules not mentioned here is generally similar to what is described here. This topic contains the following information: Scenarios for Uninstalling the Siebel Fix Pack on page 33 Instructions for Uninstalling the Siebel Fix Pack on page 34 Guidelines and Limitations for Siebel Fix Pack Uninstallation on page 35
Scenarios for Uninstalling the Siebel Fix Pack

This topic is part of Uninstalling Siebel Fix Packs on page 32. In some circumstances, you might need to, or might choose to, uninstall the current Siebel Fix Pack version 8.1.1.x release and revert to the previous version of the installed Siebel software: version 8.1.1 or a prior version 8.1.1.x release. For example: You might decide to uninstall an existing installed Siebel Fix Pack 8.1.1.x release before installing the current Fix Pack. For Siebel Enterprise Server and Siebel Web Server Extension, this option does not apply if you installed version 8.1.1.8 as a new full installation. If issues are encountered in your deployment, then you might decide to uninstall an existing installed Siebel Fix Pack 8.1.1.x release and revert to version 8.1.1 or a prior version 8.1.1.x release. Subsequently, you might decide to install a lower-level Fix Pack. For Siebel Enterprise Server and Siebel Web Server Extension, this option does not apply if you installed version 8.1.1.8 as a new full installation.
NOTE: For uninstallation of a previous Siebel Fix Pack version 8.1.1.x (such as version 8.1.1.7), see the Siebel Maintenance Release Guide applicable to the version you are uninstalling. CAUTION: If you revert to the version 8.1.1 base installation or to a prior version 8.1.1.x, then change request fixes and new functionality that were added in any Siebel Fix Pack 8.1.1.x release that was uninstalled are no longer available. You also need to take steps described later in this topic, under guidelines and limitations.
Related Topics Enhancements and Updates in Version 8.1.1.8 on page 14 Resolved Change Requests on page 35
33
Instructions for Uninstalling the Siebel Fix Pack

This topic is part of Uninstalling Siebel Fix Packs on page 32. Follow the instructions in this topic to uninstall the installed Siebel Fix Pack 8.1.1.x release and revert to version 8.1.1 or a prior version 8.1.1.x release. For more information about uninstalling Siebel base installations, see the Siebel Installation Guide for the operating system you are using. When you installed version 8.1.1 as a new installation, you would have referred to the Siebel Installation Guide for the operating system you are using. After uninstalling version 8.1.1.8 and reverting to version 8.1.1 or a prior version 8.1.1.x release, the applicable version of the Siebel Installation Guide for the operating system you are using for your installed software is version 8.1, Rev. A, which can be found on My Oracle Support at Article ID 1461732.1. If applicable, see also the Siebel Maintenance Release Guide for a prior version 8.1.1.x release. NOTE: The uninstaller programs described in this document include an option to perform a complete uninstallation of 8.1.1 and 8.1.1.8. Many requirements apply for a complete uninstallation, which are outside the scope of this document. For more information about performing a complete uninstallation, see the Siebel Installation Guide for the operating system you are using.
Uninstalling the Siebel Fix Pack for Siebel Enterprise Server or Siebel Web Server Extension on Microsoft Windows Use these instructions for uninstalling the Siebel Fix Pack for Siebel Enterprise Server or Siebel Web Server Extension on Microsoft Windows.
To uninstall the Siebel Fix Pack on Microsoft Windows 1 2 3

Stop the services. From a DOS prompt, navigate to the SIEBEL_ROOT\uninstall directory, such as C:\sba81\siebsrvr\uninstall or C:\sba81\SWEApp\uninstall. Enter the following command to start the uninstaller for version 8.1.1.8: uninstall
4 5 6
Choose the option to uninstall the Siebel Fix Pack. When the uninstaller indicates that the software was successfully uninstalled, press Enter to exit. Restart the services.
Uninstalling the Siebel Fix Pack for Siebel Enterprise Server or Siebel Web Server Extension on UNIX or Linux Use these instructions for uninstalling the Siebel Fix Pack for Siebel Enterprise Server or Siebel Web Server Extension on supported UNIX or Linux platforms.
To uninstall the Siebel Fix Pack on UNIX or Linux 1

Stop the services.
34
Siebel Maintenance Release Guide, Version 8.1.1.8, Rev. A Resolved Change Requests
2 3
Open a new shell and navigate to the $SIEBEL_ROOT/uninstall directory, such as /export/home/ siebel/siebsrvr/uninstall or /export/home/siebel/SWEApp/uninstall. Enter the following command to start the Siebel Enterprise Server uninstaller for version 8.1.1.8: ./uninstall_ses
Enter the following command to start the SWSE uninstaller for version 8.1.1.8: ./uninstall_swse
5 6 7
Choose the option to uninstall the Siebel Fix Pack. When the uninstaller indicates that the software was successfully uninstalled, press Enter to exit. Restart the services.
Guidelines and Limitations for Siebel Fix Pack Uninstallation

This topic is part of Uninstalling Siebel Fix Packs on page 32. Note the following guidelines and limitations related to Siebel Fix Pack uninstallation for installed Siebel software: Separate uninstallation of a Fix Pack is not supported for Siebel Mobile Web Client or Siebel Tools. Only the full uninstallation option is possible for these modules. If a Fix Pack installation fails, then it is recommended that the administrator attempt to uninstall and then reinstall the Fix Pack. If the uninstaller for the Fix Pack is not available, then proceed with reinstalling the Fix Pack. If these steps are omitted, then future attempts to uninstall the Fix Pack might fail. If you made any repository or configuration changes related to a Fix Pack you have installed, then, before you uninstall the Fix Pack, the repository or configuration must be restored to the state when the Fix Pack was first installed.
Resolved Change Requests

The table in this topic provides a list of resolved bugs that are included in the Siebel 8.1.1.8 Fix Pack. Customers using version 8.1.1 or a prior Siebel Fix Pack 8.1.1.x (where applicable) should install the latest 8.1.1.x Fix Pack. Unless specifically noted in the table, all known anomalies from the base version remain unresolved. For each release, the resolved changes tables include the following columns: Issues Addressed. The description of the issue. Bug ID/Fix Request ID. The tracking number for the fix request associated to the product defect. Base Bug ID/Change Request ID. The tracking number for the product defect associated with the fix request. Subcomponent. The second-level categorization for the product defect.
35
Siebel Maintenance Release Guide, Version 8.1.1.8, Rev. A Resolved Bugs in the Siebel 8.1.1.8 Fix Pack
Special Instructions. A Yes in this column means that in order to incorporate the fix into your Siebel implementation, you must make some configuration changes to your Siebel repository file using Siebel Tools.
NOTE: If you have installed a Quick Fix, please review Quick Fixes Included in the Siebel 8.1.1.8 Fix Pack on page 10. This section contains the following topics: Resolved Bugs in the Siebel 8.1.1.8 Fix Pack on page 36
Resolved Bugs in the Siebel 8.1.1.8 Fix Pack

Table 4 lists the bugs that were resolved in the Siebel 8.1.1.8 Fix Pack. Table 4. Resolved Bugs in the Siebel 8.1.1.8 Fix Pack Bug ID Base Bug ID Subcomponent Special Instructions
Issue Addressed
Oracle Workforce Scheduling

OWS Application
With Tills Assignment, the Replace function for Find/Replace is not working When a linked activity is modified, creating a production database fails 12616031
12640353
Siebel Apps Customer Order Management

Customizable Prod/ Configurator
When a constraint and one value are used, required attributes still appear in red font 13260681 Runtime
36
Table 4.
Resolved Bugs in the Siebel 8.1.1.8 Fix Pack Bug ID 13900897 Base Bug ID 13813096 Subcomponent Runtime Special Instructions
Issue Addressed When the remote product configurator is used to create a bulk request to delete a child product, two order lines are created for the child product and both have the Delete action code Within version 8.1.1.6, the Dynamic Hide property is not working After users have installed ACR 499, ACR 500, or ACR 502, the smart part number is not updated
13606356
Runtime
12770316
Saved Configurations
Data Administration
The ISS Authoring Import Export Service business service does not perform adequately 13035611 Data Validation
eCustomer
Improves the quality of ISS error messages Within the eCustomer application, when users add an item to the shopping cart, they receive the following error message: The same values for ""VOD Name, VOD Type"" already exist. If would like to enter a new record, please ensure that the field values are unique. (SBL-DAT-0032) 13516567 13051195 13516607 Error Messages Payment
Integrations
Within Administration > Product, the Release button is still enabled after a product is released SWI product import fails when the product names contain an apostrophe 13423675 AIA
13100980
AIA
37
Table 4.
Resolved Bugs in the Siebel 8.1.1.8 Fix Pack Bug ID 12898554 Base Bug ID 12771506 Subcomponent Quote/Order Validation Quote/Order Validation Special Instructions
Issue Addressed Within Payment lines, users encounter the SBL-SFS-00168 error message The Sum Aggregate function within the Query method of VORD Projected Asset Cache cannot SUM values that are less than or equal to 1000
13019382
Pricing Mgmt
Pricing matrices are created with locale-specific values 13516047 Dynamic Matrices
Product Administration
Setting EligibilityDisplayMode = 2 does not prevent products from being displayed in Navigator Attribute Enumerated Values do not show in the proper order in the Product UI 10538197 Eligibility & Compatibility Product Attributes
12430305
Product Promotion
The Promotion Special Constraint message should not display when users click Validate When users drill down on Product Promotions - Products, the Object Manager crashes Promotions must have Aggregate Product Line definitions done by Primary Product Line In the Solaris environment, users cannot migrate proportions that contain Slovak characters 13346159 Administration
13471300
Administration
12886332
Administration
13478390
API
PSP Engine
38
Table 4.
Resolved Bugs in the Siebel 8.1.1.8 Fix Pack Bug ID 10530225 Base Bug ID Subcomponent PSP Procedures Special Instructions Yes, see Instructions for Bug 10530225 on page 84.
Issue Addressed The PSP Clear Cache Button does not work as expected.
Rowsets are not built correctly Rowsets are not built correctly
13396119 13396155
10538591
PSP Procedures PSP Procedures
Quotes & Orders

Within Product Configurator, the Bulk Request - Modify functionality does not work properly In both Bulk Activation and Bulk Modify, the Service Id specified in the Instances entity is copied to all child line items, but it should be mapped just to the Parent Line Item record Bulk requests are only partially bulk requests for product constraints for relationships There is no exception message generated when a constraint that a product is required in a relationship The action code is incorrect in order line items and no exception is thrown No exception is thrown when a bulk request violates a required rule If the Attribute Value Display name and the Attribute Value information are different, the application throws an error message The Bulk Request process performs slowly 13112242 Asset Based Ordering
13331351
Asset Based Ordering
13243186
Asset Based Ordering 11843810 Asset Based Ordering
12845301
13463343
Asset Based Ordering Asset Based Ordering 12819954 Line Item Details
13463140
13532201
13111460
Orders
39
Table 4.
Resolved Bugs in the Siebel 8.1.1.8 Fix Pack Bug ID 13033612 Base Bug ID Subcomponent Product Administration 12901587 11906190 Validation & Approval Validation & Approval Yes, see Instructions for Bug 11934240 on page 85. Special Instructions
Issue Addressed The Mandatory Asterisk should hide upon fulfilment of the required rule BatchValidate fails to return an error code The Compound Product Validation Engine (CPVE) cardinality rule does not behave correctly
12952636 11934240
Siebel Data Quality

Data Quality
When users attempt to sequence merge two duplicate accounts from the Admin Data Quality screen, the following error occurs: ""No Records exist in current query (SBL-DAT-00468)" When a record (Account, Contact, Address) has an apostrophe or a special character, the application does not recognize the special character With Informatica IIR 2.8.0.7, when running batch deduplication jobs, the "No free sessions available" error message appears When users entry duplicate information in the Address Entry shuttle applet, they cannot leave the screen Candidate acquisition fails if a query expression has a trailing space character 13590762 10514588 Data Quality
13065142
10578188
Data Quality Connector
13355010
ODQ Connector
13066832
Real-Time Address Validation 13031440 Universal Connector
13484170
40
Table 4.
Resolved Bugs in the Siebel 8.1.1.8 Fix Pack Bug ID Base Bug ID Subcomponent Special Instructions
Issue Addressed
Siebel Apps - Field Service

Activities
The Holiday API (Get Elapse) feature does not work as expected if the Working flag is set 11787745 Activities
Agreements
Incorrect recurring charges occur for Agreement line items 13387276 Agreements
Assets
Object Manager crashes when saving asset records 10545830 10544095 Assets
Field Service
The GetElapsedBusiness Time method does not return correct results when the Working flag is set to TRUE The scroll bar does not work as expected in Dispatch Board When the GenerateRccCharge method is invoked on the FS Agreement business service, the application hangs Sessions crash with call stack: RELEASE(), ~SSSTRING(), ~CSSBCVABSRESULT() 12545615 Dispatch Board
12871235 13036997
12865052
Dispatch Board Inventory
13771798
Appointment Booking
Siebel Apps Handheld Client

Handheld Client
The Cancel button is enabled within credit notes that were created by voiding an invoice 13604362 CG App
41
Table 4.
Issue Addressed
Siebel Apps Marketing

Mktg/Campaign Mgmt
Campaign wave launches with fax treatments fail When the number of open cursors associated to the Campaign Manager business component is too large, the Object Manager crashes When users verify and preview templates, a marketing-related URL error occurs 13602874 12979547 Campaign Processing Performance
13403726
Templates Campaign
Mktg/Email Marketing
When users use the "Verify and Preview" functionality, the Siebel Marketing Object Manager crashes 13355919 Email Editor
Mktg/Leads
When users reject or retire a lead within a non-ENU version of the application, an error message appears When users move from a detail view to a list view, the lead record loses focus 13332818 Lead Processing Yes, see Instructions for Bug 13332818 on page 88
12534758
Lead UI
Siebel Apps Multichannel Technologies

Assignment Manager
Assignment Manager remains unavailable after the database recovers from an outage 12910283 Batch Assignment
42
Table 4.
Resolved Bugs in the Siebel 8.1.1.8 Fix Pack Bug ID 13547413 Base Bug ID 11939972 Subcomponent Interactive Assignment Special Instructions
Issue Addressed After the Assignment Server is restarted, interactive assignment functionality fails when IgnoreCache is set to True Assignment Manager compares Row_id with the name for the default position WMA for Assignment Manager crashes with the SBL-GEN03006:DICCOLVALSET error message
11864182
10502421
Server Processes
13382888
Server Processes
Communications Server
Outbound requests that contain template attachments do not perform well Users cannot attach the same piece of literature to two emails Emails are sent to a contact's email address instead of a SMS being sent to the mobile device address Re: is appended to an emails Subject field every time a message is replied to 13817404 Outbound Communication Email 10578570 Outbound Communication Email WLS MSG Mobile Screen
10580157
13369475
10600126
10597187
Workflow Integration
CTI
After URLSession has been set, the CTI toolbar is inactive in embedded browsers In version 8.1.1.7, when users log into the same Siebel session that they have logged into previously, the CTI toolbar is disabled Multiple Internet Explorer 8 windows can be used for the same Siebel user session, which causes the application to hang 13342948 12883310 Client
13476580
Client
13425278
Client
43
Table 4.
Resolved Bugs in the Siebel 8.1.1.8 Fix Pack Bug ID 13813805 Base Bug ID Subcomponent Client Special Instructions
Issue Addressed When Test Automation is enabled, the Siebel Communications Toolbar and its internal objects within the toolbar are not identified by QTP (Quick Test Pro) When users terminate the Object Manager processes or restart the Siebel Server, the error message log contains a huge number of error messages The Transfer to Workgroup list is empty The Object Manager crashes when users log out
10555553
Client
13415460 12895266
12876456
Custom Drivers Server
Email
Within the Comm Inbound Item form applet, the record count changes if users navigate through the screen The Reply and Reply to All buttons are enabled but they do not perform as expected In version 8.1.1.7, when users reply to an email and add literature, the SBL-DAT-00322 error message appears An extra space is added if the subject line is greater than or equal to 68 characters 13609406 Email
13544296
Email
13513533
Error Messages
11803559
Send Email
Email Response
The Attachment flag does not work for forwarded emails The ORA-01000: Maximum Open Cursors Exceeded error message appears 13520536 13549117 Email Response View Email Response View
44
Table 4.
Resolved Bugs in the Siebel 8.1.1.8 Fix Pack Bug ID 13611395 Base Bug ID Subcomponent Email Response View Email Response View Outbound Email Special Instructions
Issue Addressed Within the Inbound Item list view, some search specifications are missing from the QBE User preferences remain on the same view after clicking Send does not work Poor performance occurs when sending emails
12380255
13370972
PRM Partner Manager

Partner Locator does not list the correct list of partners under certain specific conditions Within the Program Eligibility view, the application hangs when users add a partner list 10595967 10593511 Partner Admin
10602714
10601001
Partner Programs Screen
PRM Partner Portal

Within the Partner Programs screen, when users click Apply, the SmartScript does not launch 10602630 10602615 Partner Profile
Siebel Apps Sales

Forecasts
The Forecast record loses focus during forecast generation for indirect forecasts When the Forecast 2000-Forecast Analysis view is recompiled, an error message appears When users drill down on a new forecast, a different record displays 12951550 Forecasts
13489837
Forecasts
10569618
10514594
Forecasts
45
Table 4.
Issue Addressed
Siebel Apps Search & Knowledge Management

Search - Oracle SES
When Siebel Search has been installed and ACR 439 has been applied, when users select the 'Require login for public and secure content' option and click Apply, they receive the ""HTTP Request error during 'Submitting Data Send HTTP request': 'Status code"" error message Basic search functionality does not work with Oracle Secure Enterprise Search 11.1.2 Search Center opens on the right side of the screen when it has been configured to open on the left side of the screen The "Refine your search using the keywords found in the results" option does not work correctly 12335519 10600353 Core Oracle SES
13523665
Indexing
10599333
10599328
Results UI
12666248
Results UI
Smart Answer
Feedback does not process an email's subject The No Training Category option is not respected 13825861 13703474 Smart Answer Smart Answer
Siebel Apps - Self Svc: eCustomer

eCustomer - Common
Users encounter an error when trying to retrieve their password 13466607 10588079 Login/ Registration
Siebel Apps - Service
46
Table 4.
Resolved Bugs in the Siebel 8.1.1.8 Fix Pack Bug ID 13560464 Base Bug ID Subcomponent Customer Dashboard 10585949 SmartScript Special Instructions
Issue Addressed Removes the dependency of custdbrdsvc.h from swecustdbrd.cpp. After SADMIN submits a time off request script and then clicks OK in the confirmation dialog box, the application crashes
13834556
Siebel Apps Territory Management

Territory Management - Sales
Territory quota rollup calculation is not correct Rolled-up quotas combine quota amounts for both active and inactive (expired) alignments Users are not allowed to create multiple account level quotas for the same account Alignments created by a user with UK/GMT timezone will remain stuck in `Scheduled` status When users navigate from the Home Page inbox to the Territory Alignments view, no records display Territory alignment must be run by the user who is the primary for the Siebel Administrator position 13610223 11831748 11831748 Territory Management Territory Management Territory Management 10534640 Territory Management
13462633
10535579
10586723
Territory Management
10586724
Territory Management
Siebel Apps - UCM

Universal Customer Master
47
Table 4.
Resolved Bugs in the Siebel 8.1.1.8 Fix Pack Bug ID 13596290 Base Bug ID Subcomponent UCM Batch Process Special Instructions
Issue Addressed When running a batch process, a full table scan occurs on S_CIF_CON_MAP
Siebel Calendar
Calendar UI
Appointments that are created in the Quick Add mode have the wrong appointment duration Calendar Tooltip data is shown in MM/DD/YY format for the FRA application Calendar Tooltip data is shown in MM/DD/YY format for the FRA application Calendar Tooltip data is shown in MM/DD/YY format for the FRA application In the Italian version of the application, hour values are not displayed in the LS Pharma HI Activity Calendar view Managers can see calendars for users who are not on their team When the wrong value is entered in a pick applet, a SWE-related error message appears Drag-and-drop misplaces appointments 13799723
13595330
13624152
13595330
10406703
13002267
13323284 13882921
10581814
10510369
Recurring Meetings
When users modify a repeating activity, the application hangs 13681268 Recurring Meetings
Siebel Communications & Energy

Entitlements
48
Table 4.
Resolved Bugs in the Siebel 8.1.1.8 Fix Pack Bug ID 13695059 Base Bug ID Subcomponent Special Instructions
Issue Addressed A full table scan on S_ENTLMNT_ITEM- query has no bind values
Integrations
Auto-asset of products does not occur properly and no records appear within Assets 13418751
Messages
Improves the quality of error messages 12347271
Order Management
When a second conflict occurs, the Proceed button is disabled 12533800
Siebel Core Accessibility

Generic
Within the ERM portal, the LOV values are missing for new service requests 13339479
Siebel Core Client Components

SmartScript
The Siebel Mobile Web Client crashes when trying to export a SmartScript Executing 'admpkgr generate' with ADM Datatype as 'Organization' and 'Position' yields error messages 13494254 Import/Export
10572782
Data Types
Siebel Core - EAI

Integration Transports
49
Table 4.
Resolved Bugs in the Siebel 8.1.1.8 Fix Pack Bug ID 12539557 Base Bug ID 10577217 Subcomponent JMS Special Instructions
Issue Addressed JMS QUEUE / RECEIVEDISPATCHSEND / EMPTYRESPONSE The SAP BAPI receiver fails to start Workflow Process Manager does not reconnect to JMS AQ after Fusion Middleware is restarted
13840912 10606416 10605560
JMS JMS
Integration Business Services

The EAI Siebel Adapter delete function leaves behind orphan records Improves the quality of the technical content of EAI error messages Improves the quality of EAI error messages Enables parameterization of XML file references ACR 499: When a bulk request that has more than one instance (for example, two different Service Id's) is submitted, the generated order has only one line item created for the last Service Id, but one line item per instance should be generated Integration object cardinality enforcement is not optional 13332367 EAI Siebel Adapter 11678325 Error Messages
12702300
12702307 13717237 13364633
12553085 10566911
Error Messages XML Converters EBC
13464080
13064766
Object Interfaces
Java Integration
Improves the quality of error messages for Facility JCA ACR 750: Removes the validation check for the Hierarchy type when the parameter is of the None type 10604439 13474757 10604437 Error Messages Java Data Bean
50
Table 4.
Resolved Bugs in the Siebel 8.1.1.8 Fix Pack Bug ID 13474769 Base Bug ID Subcomponent Java Data Bean Special Instructions
Issue Addressed ACR 750: The XSD wizard freezes when it tries to load the PDS Quote base integration object ACR 750: Corrects the HELPIDS for online documentation in JDeveloper ACR 750: Errors logged for invalid pagesize are not correct for REST ACR 750: Incorrect logging information is recorded when an account with an attachment is inserted ACR 750: RA deployed for a second time do not have a log file location in RA.xml ACR 750: Req/Response details are not logged in the RA log for INBOUND, EJB, RES ACR 750: Changes the label name in the Specify Deployed RA Details screen When ASP.NET Client is posting, the SBL-JCA error message occurs sporadically SAI: Throughput does not scale in Insert, Update, and Query scenarios runs
13809368
Java Data Bean
13422269
Resource Adapter Resource Adapter
13504947
13450207
Resource Adapter Resource Adapter REST Operations
13532192
13322371
13081699
REST Operations
13793393
Inbound
Siebel Core - EIM/ Database

Database
On Windows 7/IBM DB2 390 with the version 9.7 client, the application crashes when an account record is deleted Campaign loading freezes in an In Progress status 13537678 Connector
13472740
MS SQL Server
51
Table 4.
Resolved Bugs in the Siebel 8.1.1.8 Fix Pack Bug ID 13564884 13707765 Base Bug ID 13472740 Subcomponent MS SQL Server ODBC Special Instructions
Issue Addressed Campaign loading freezes in an In Progress status The dbeng9.lic file is missing from the Management Server, and this causes the Management Server to crash With Microsoft Windows 7, users cannot launch SiebSync as a different user than the existing user in DBENG9.exe The local database template (sse_utf8.dbf) is corrupted during synchronization, and the local database is corrupted because dbeng9 crashes Enhances the Bind Peek with Double Hard Parse feature When users update from MSSQL 2005 to MSSQL 2008, the synchronization converts long fields from varchar (max) to text
13522313
13397217
ODBC
12815095
ODBC
12432455 13730121
10596842 12530650
Oracle Utilities
Siebel Core Handheld Sync

Handheld Sync
Batch Sync should download the database only when an extract has occurred RML file creation is slow across the network 13713006 13011548 Session Admin
13261084
12941371
Settings Admin
Siebel Core - PIM Integration

SSSE
The Projects_to_Lock.txt file is missing two entries 13585165 13096593 Administration
52
Table 4.
Resolved Bugs in the Siebel 8.1.1.8 Fix Pack Bug ID 13585151 Base Bug ID 13091177 Subcomponent Administration Special Instructions
Issue Addressed The SSSE_Exchange2K10_Permissio nsPS1 file is missing within SIEBSRVER/BIN For Microsoft Exchange 2007 users, sync does not occur if the Microsoft Exchange 2010 server is in the same domain Customization does not work for the Birth Date field When a business contact is deleted from Microsoft Exchange, the sync flag is not removed Declined invitees are removed from the Tracking tab within Microsoft Outlook SSSE fails to sync Microsoft Exchange 2003 users when the service user mailbox is on the Microsoft Exchange 2010 server In the Contact Detail view, the Add to Sync list does not add the selected contact to the sync list and does not return to the same Contact Detail view UpdateItem sporadically fails for meetings with no invitees Comments entered for an activity are synched to the Siebel application in HTML
12808376
13105678
Administration
11849158 10477924
Business Contacts Business Contacts Calendar
12765546
13447750
Exchange Connector
13442460
13441858
Performance
13795020 13441469
Sync API Tasks
Siebel Core Server BizLogic Rules

Config - Rules
Haley module priorities do not work 10589354 10589353 Rules - Engine
Config - Scripting
53
Table 4.
Resolved Bugs in the Siebel 8.1.1.8 Fix Pack Bug ID 13364807 13462880 Base Bug ID Subcomponent ST Engine ST Engine Special Instructions
Issue Addressed Application-level functions using WITH statements fail The Eval() method does not work after users upgrade to version 8.1.1.5 RaiseErrorText fails when a call to a custom application-level function is made When the local database is in read-only mode, the Siebel client crashes with scripting errors The General Declarations section of a business service executes only once If a queried-for business component is scripted, query performance degrades over time
13800697
ST Engine
13248087
T Engine
12419742
T Engine
13591314
T Engine
Integration - Scripting
The EAI Siebel adapter crashes when exiting a script 13451480 10590355 New eScript Engine
Siebel Core - Biz Logic WF

Business Process Framework
Users are able to modify screens for active iHelp After a record is deleted in the Screens view tab, the Undo Record option in the applet-level menu is disabled Sub-workflows in loops do not release open cursors Products with Attribute pick applets only work in eConfigurator in the task-based UI if the Task Transaction property is set to FALSE 10579467 10579463 10529005 10493594 Task Activation Task Activation
13359098 13112438 12962763
Task Controller Task Execution
54
Table 4.
Resolved Bugs in the Siebel 8.1.1.8 Fix Pack Bug ID 13395995 Base Bug ID Subcomponent Transient BusComp Special Instructions
Issue Addressed A crash occurs when a transient business component is updated in the task-based UI
Config - Rules
Cannot use IN or NOT IN operators on MLOV fields for workflow policies When users publish or activate a workflow, a validation error displays The preferred sequence of inputs for SiebelMessage in workflows and business services is not maintained The Today function does not retrieve the correct date format in workflows Workflow designer conditions cannot be specified for userdefined exceptions Workflows are renamed while performing a Publish/Activate operation In workflow processes, passing child property sets to business services does not work when there are several levels 13098004 10464529 Workflow Policies
10605210
Workflow Process Error Message Workflow Process Execution Workflow Process Execution Workflow Process Execution Workflow Process Execution Workflow Process Execution
13444617
13248572
13436950
13442053
10529786
Siebel Core Server Infrastructure

Security
LDAP authentication fails while adding the type to the Credentials attribute 12938441 Data Encryption
Server Infrastructure
55
Table 4.
Resolved Bugs in the Siebel 8.1.1.8 Fix Pack Bug ID 13115934 13914730 13906934 Base Bug ID Subcomponent SARM. Server ManagerGUI Special Instructions
Issue Addressed SARMANALYZER.exe does not support Chinese characters In version 8.1.1.x, the Make Clean-All operation does not happen for the Core\COM\Siebel folder Object Manager reconfiguration fails on a second attempt After ACR 750 has been applied, when users launch JDev and deploy an RA, the deployment fails with an error message The Gentrig component does not work in version 8.1.1.7 The Gateway Server crashes during startup The Server Tables Cleanup component crashes when Siebel Server is started Client requests cause the web server to hang The Admin Notify functionality does not work as expected The Siebel Gateway Server cannot connect to the database The Admin Role Name parameter cannot be changed The List Active Tasks operation returns zero rows on HP-UX when the number of tasks is greater than 25 When the Gateway Server is stopped using stop_ns, the core file is created under $SIEBEL_GATEWAY_ROOT instead of being created under $SIEBEL_GATEWAY_ROOT/bin
12547723 13906925
Server ManagerGUI Server ManagerGUI
13526853 13855747 13547895 13537678
Server Requests Siebsrvr and Shells Siebsrvr and Shells Siebsrvr and Shells 10642788 10642971 10643241 10643297 Siebsrvr and Shells Siebsrvr and Shells Siebsrvr and Shells Siebsrvr and Shells
13648977 10644514 10644693 10644468 10643843
10644486
10643339
Siebsrvr and Shells
56
Table 4.
Resolved Bugs in the Siebel 8.1.1.8 Fix Pack Bug ID 14014889 13436160 Base Bug ID 10644332 Subcomponent Siebsrvr and Shells SISNAPI & Network Infrastructure SISNAPI & Network Infrastructure Special Instructions
Issue Addressed The siebns.dat file is not updated with the Fix Pack version In version 8.1.1.7, after Siebel Web Server Extension has been installed, users cannot launch URLs Gateway Server consumes high CPU
12561457
Siebel Core Server OM Frwks

Business Process Framework
When frequent S_USER and S_PARTY updates occur, a loss of database services occurs 13583772 Task Transaction: Updates
M-LOV
Primary Function Space is not displayed within the Line Items view 11737149 M-LOV
Object Manager
SIEBEL_MODIFICATION_NUM is increased when no update has occurred Blank records occur in the Forecast Details applet Disables the functionality associated with CR 12-1JHFG2M Removes Change Request 12XMG50B from the Fix Pack to resolve a performance degradation issue Removes the version number from the login page 13424655 Business Components 10592567 10597345 10597429 Business Components Business Components Business Components
10601309 10597414 10597731
13895725
Other
Security
57
Table 4.
Resolved Bugs in the Siebel 8.1.1.8 Fix Pack Bug ID 10559906 Base Bug ID 12629061 Subcomponent Database Authentication Special Instructions
Issue Addressed Shared credential users must have the Siebel Administrator responsibility for Server Manager to work Adds the vendor detect string for Sun DSEE 6.3.x When an application object manager with a custom security adapter is used, Server Admin views are not accessible
13072390 12629061
13072369 10606200
LDAP Security Adapter Security Adapter SDK
Siebel Core - Tools

Config - Repository
Within version 8.1.1 of Siebel Tools, the Format menu option is missing 10559498 Tools User Interface
Config - Scripting
An issue occurs with new Date("") if a null value is passed to the date function 13514232 Script Assist
Siebel Core - UIF

AX/HI Web UI
The Show More and Show Less buttons do not reflect the correct data views When using a symbolic link in the same view frame, the Microsoft Internet Explorer Back button does not work The Associate applet becomes read-only when users click on it When users open a pick applet within eConfigurator or in any home page, one of the following two issues occurs: the correct popup window appears but with a very large size, or a 404 "not found" popup window appears 12711955 ActiveX Controls
13505595
ActiveX Controls
13495547 13598412 13541673
ActiveX Controls ActiveX Controls
58
Table 4.
Resolved Bugs in the Siebel 8.1.1.8 Fix Pack Bug ID 13329139 Base Bug ID Subcomponent ActiveX Controls Special Instructions
Issue Addressed The QTP ProcessKeyboardAccelerator function does not work properly Within Administration - Group > Position > Skill, the Skills view does not display correctly after an upgrade Queries within the home page perform slowly Users are unable to add new records (such as opportunities or accounts) from the Siebel UI In Standard Interactivity Plus mode, when users press the TAB key to navigate through the application, they receive the following error message: Cannot locate record within view: Service Contact Detail View applet: Service Request List Applet.(SBL-UIF-00269) An end of file error has occurred. Please continue or ask your system administrator to check your application. Entering data on calendar and clicking BACK causes script error Anonymous users can access the user preference file With Internet Explorer 7, when users select a record on the Employee Type picklist and press the Enter key, the cursor moves to the previous field Closing a window with the X causes a new anonymous session to start Clicking on Find within the Search applet does not always work
10564669
10561638
ActiveX Controls
13258097 13590779
ActiveX Controls ActiveX Controls
10555311
10514228
ActiveX Controls
10602474 10600622 10560039
10593705 10594443 10556713
ActiveX Controls ActiveX Controls Toolbar, Menus, Keyboard
10567574
10565451
Toolbar, Menus, Keyboard Toolbar, Menus, Keyboard
10593459
10592519
59
Table 4.
Resolved Bugs in the Siebel 8.1.1.8 Fix Pack Bug ID 10606081 Base Bug ID 10598299 Subcomponent Toolbar, Menus, Keyboard Web Client Auto Server Special Instructions
Issue Addressed Calculator OK and Cancel button labels show as "??" for language CHS The New file button is disabled if SAF files are owned by a different operating system user
10578099
10569237
Portal Framework
If users include a double-quote (") character in a symbolic URL argument, and a PostRequest command When users open and then close the Find applet and then enter a symbolic URL with the Iframe SSO type, the application navigates back to the previous link Using symbolic URLs causes two windows to appear in highinteractivity mode When a user's password has expired and they try to log into the application, they receive a "server busy" error message Removes the version number from the Help - About Siebel page When users toggle between screens, the screens do not display properly The F9 functions do not function properly, which causes the system to hang, and users must restart After users apply a QF for displaying custom buttons, the F9 functionality no longer works 10556306 10551900 Bookmarks/URLs
13594715
11884502
Bookmarks/URLs
10556147
10555535
Bookmarks/URLs
12966563
Data Format
13699000
Other
10540975
10508954
Other
10585278
10583376
Other
10593589
10592322
Other
60
Table 4.
Resolved Bugs in the Siebel 8.1.1.8 Fix Pack Bug ID 10567549 Base Bug ID 10538192 Subcomponent Single Sign On Special Instructions
Issue Addressed Closing a session window by clicking the X does not release the Object Manager in an SSO environment When SSO token expiry occurs, the Internet Explorer screen refreshes
10568984
10567871
Single Sign On
SI Web UI
Users are unable to update attachments When users attach an attachment using drag and drop, an additional error message appears Users are unable to upload attachments that are larger than 100 KB Field controls do not work if the applet has a browser script With Internet Explorer 7, after users press CTRL+D to delete a record, they cannot use CTRL+D again Values set for read-only radio buttons are not shown CSSSWEFrameAlarmListSch applet class does not allow the CanInvoke applet user property to function t On Microsoft Internet Explorer 7, when users pass the mouse over a list applet, the window disappears After version 8.0.0.12 has been installed, the HTML property on applets does not work properly Importing an edited contact from a file does not associate the contact to the same account 10596345 10589310 10572094 10586151 Attachments Attachments
10544118
10493696
Attachments
10534813 10562239
12915998 10560504
Controls Controls
10580197 10594364
10561037 10590075
Controls Controls
10593988
Controls
13697689
13528123
Layout and Rendering Layout and Rendering
13444681
61
Table 4.
Resolved Bugs in the Siebel 8.1.1.8 Fix Pack Bug ID 10546408 Base Bug ID 10536953 Subcomponent Layout and Rendering Layout and Rendering Special Instructions
Issue Addressed After 7.7.2.9 QF0902 has been applied, picklists show up blank, and Internet Explorer 7 hangs After QF0593 has been applied, within Siebel Public Sector, when users open an associate or pick app After users perform a query, associated list applets revert to displaying as list applets User Preferences: TAB Layout not reflected in UI after the *.spf file has been deleted Columns Displayed Order not working in Forecasting List Applet Within the Quote or Sales Order screen, when users drill down on Quote Number or Quote Name, the view sequence for Catalog is not the same as it was in previous versions of the application The Access View drop-down list displays one extra transparent line Within the Opportunities screen, when users click New, press the Tab key to navigate to the Revenue field and click the Pick Account button, they receive the following error message: "You have unsaved changes on Opportunities. Continue?" A memory leak occurs during an EAI query scenario on version 8.1.1.7 Removes the Access Data Sources Across Domains validation
10556720
10553531
10564671
10559036
Layout and Rendering Layout and Rendering Layout and Rendering Layout and Rendering
10582524
10572554
10592092
10584411
10594921
10589288
10600889
10595991
Layout and Rendering Layout and Rendering
10603944
10602518
13740988
Others
12669859
12533100
Popups
62
Table 4.
Resolved Bugs in the Siebel 8.1.1.8 Fix Pack Bug ID 10557487 10569887 10569302 Base Bug ID Subcomponent Popups Popups Special Instructions
Issue Addressed Detail applets do not open when the control is read-only When users add a product record to the Product applet by clicking CTRL+N, the Product pick applet displays but the application hangs With Microsoft Explorer 7 running on Microsoft Vista, when users consecutively open two applets, the application hangs After users change the view context (navigating between screens), querying does not work Default PDQ does not fire when iHelp navigates to a page When users execute an empty query or query for a record that does not exist, the application does not run a query When users click the Query button, the focus remains on the menu bar instead of moving to the first column on the query list Siebel Row IDs are vulnerable to attack in HTTP message body The Applet_Load event fires twice When a new mode is defined, it causes the SetLabelProperty script command to fail when executed for the second time Browser script in the Application_PreInvokeMethod results in a browser hang
10587455
10584436
Popups
10556174
10554291
Queries
10582937 10579643
10573219 10578222
Queries Queries
10582655
10579617
Queries
10592264 12652500 10543627
10592261
STD:Javascript STD:Javascript
10509068
STD:Javascript
10554801
10514311
STD:Javascript
63
Table 4.
Resolved Bugs in the Siebel 8.1.1.8 Fix Pack Bug ID 10573045 Base Bug ID 10569141 Subcomponent STD:Javascript Special Instructions
Issue Addressed When there is a simple "alert" statement on the Application_PreInvoke method browser script, the script does not execute and no alert message displays When the RaiseErrorText method is invoked, the "Error connecting to the server" error message displays above the toolbar area After a task is invoked, the current record focus is not restored When a TBUI Task step triggers an error condition, clicking the Back button does not always cause a task to resume A task initiation error occurs With the Task Pane open, the number of GDI handles for Internet Explorer keeps increasing, and performance degrades Session hijacking can occur with URL- based session IDs Within Internet Explorer, when users refresh views that contain an ampersand (&) in the view name, the application crashes When an applet has Auto Query Mode set to New Query, the context is lost after multiple drilldowns The Field Read Only Field business component user property does not work on Attachments business components With Internet Explorer 8, MVG form applets do not close
10601953
10600340
STD:Javascript
12960015
Task Based UI
10587947
10586415
Task Based UI
10602133 10603563
10600541 10601791
Task Based UI Task Based UI
10528312 13442025
UI Behavior UI Behavior
11924822
UI Behavior
10534912
10500527
UI Behavior
12997874
11742018
UI Behavior
64
Table 4.
Resolved Bugs in the Siebel 8.1.1.8 Fix Pack Bug ID 11883237 10595061 12876873 Base Bug ID 11828698 10594923 Subcomponent UI Behavior UI Behavior UI Behavior Special Instructions
Issue Addressed The Contact form applet does not display the applet title CTI AddField does not work properly The Detail Category tab loses focus when users navigate to details views other than the default view Within User Preferences > Tab Layout view, sorting only works for the first ten records The State field is exposed in the Query applet web template but is missing from the base applet When users drill down on a searched applet, a new window appears with details of the record, but a blank window also appears If users enter invalid data into a picklist field, the application hangs The Advanced Search dialog box does not appear during the first inbound call Print/Print Preview of HTML based inbound emails results in HTML Code rather than email body Personalization rules do not prevent views from being visible Attachment text is changed when sending mail with the Microsoft Outlook client Calendar popup windows do not retain the original values in standard-interactivity mode
12862106
UI Behavior
10578315
10575801
UI Behavior
10594824
10579166
UI Behavior
10581925
10580666
UI Behavior
10584582
13786566
UI Behavior
12690518
12357473
UI Behavior
10603140 10600423
10597291 10600033
UI Behavior UI Behavior
10462482
UI Behavior
65
Table 4.
Issue Addressed
Siebel Core Unix/Windows

Platform Support
ACR 698: Certifies IBM AIX 7.1 Siebel Server startup fails intermittently when AIX micropartitioning (shared lpar) is used Memory-based recycling does not work on the Linux platform 13063733 13363538 10558722 AIX6L v6.1
13528451
10513222
Oracle Enterprise Linux 5
Siebel Core - z Series

Database
When SQL is generated in UTLDB390, a DDLIMP exception occurs The genstorage.pl and genstorage.exe files do not properly calculate the row length of an IBM DB2 UDB or z/OS table On IBM DB2 z/OS, triggers are always dropped and created by DDLSYNC On IBM DB2390, users cannot apply changes for Siebel Tools The "ODBC error 00000 in ReadingTriggers" error message occurs when running the dbchck utility The Sync Schema operation fails When repository changes are made through SIF files and the DDL is applied to the changed tables, an error message occurs 13740807 IBM DB2/390
13688591
IBM DB2/390
13255533
IBM DB2/390
12719032 10532442
IBM DB2/390 IBM DB2/390
10599407 10602908
IBM DB2/390 IBM DB2/390
Upgrade
66
Table 4.
Resolved Bugs in the Siebel 8.1.1.8 Fix Pack Bug ID 12372515 Base Bug ID Subcomponent 390 Database Special Instructions
Issue Addressed When calculating the size of the column, MS_IDENT is ignored (9 bytes) Provides print statistics for IBM DB2/390 storage extracts The STRGXTRCT utility generates a full complement of indexes on tables Unload jobs truncates column lengths The storage_p_e.ctl template includes objects defined on BP1 (hardcoded) When the storage.ctl file is extracted, the parameter functions with the IndexBase type contain =<NULL> instead of a trigger definition
13258039 13438889
390 Database 390 Database
10516359 10535632
10512466 10530195
390 Database 390 Database
10530269
390 Database
Siebel CRM Integration to Oracle Realtime Scheduler

Siebel Components
The Slot group is mandatory, but it should not be 13537389 ABS - Book, Confirm, Cancel
Siebel Documents
Documents
Changes to merged docs are lost when the file is over 500 KB Popups for Correspondence templates do not work correctly 13402209 13012434 12834503 Correspondence Correspondence
Siebel Engineering Installer

Siebel Maintenance Release Guide Version 8.1.1.8, Rev. A 67
Table 4.
Issue Addressed
Install- Client
The Mobile Web Client fails to launch and displays the "Error: Versions of installed components do not match" error message 13590436 Dedicated_Client
Siebel Financial Services

Applications
Within the Finance Application screen, the view navigation option behaves abnormally 13059879
Siebel Life Sciences

Pharma Mobile Sales
The navigation thread bar is missing in the Call Execution view 13581768 Account Contacts
Reports - BIP Applications

BIP: Sample Transaction reports do not display data based on applet search specifications Sample Transactions BI Publisher reports do not use applet search specifications In the Pharma Sample Transfer Out report, the Transfer By/ Owner fields do not populate the corresponding values Corrects a spelling error in the Pharma Order Detail report Corrects a spelling error in the Pharma Order Summary report 13843678 10556799
10556799
10551559
10551780
10551785 10553437
Site Management
68
Table 4.
Issue Addressed ACR 839: The response updated in the <AddressId> field is not correct
Subjects
Enrolling a subject twice resets the Minimum and Maximum Due Date fields Non-applicable visits are not deleted 13711567 13539630
13691589
Siebel Loyalty
Member Administration
Enhanced Bulk Member Admin actions fail when executed on loads Errors occur when saving products for accrual transactions The Loyalty Object Manager crashes when it is executed from a script 13838195 13626523
13566429 13392899
Member Portal
When an order is confirmed from eLoyalty, the redemption bundled product throws an error message Within eLoyalty, when users click the Confirm Order button after Redemption with Loan has been set up, the receive an error message 13576850
13576833
Promotions
When users copy a record using CTRL+B in promotion lists, promotion form applets, or promotion rule applets, they receive an error message 13434793
69
Table 4.
Issue Addressed After users create actions for promotions and then select Assign Voucher, they receive an error message Override rules actions are not applied when promotion enrollment is performed from web services The Loyalty Realtime Engine crashes while processing buckets
13577940
10583154
Redemptions
During engine processing, redundant business components and DB hint SQLs execute The GetRedemptionRefund web service shows only USD for any currency code Loyalty Engine allows overredemptions of accrual items, which results in negative values 12664331 12369538
13577578
13005477
Yes, see Instructions for Bug 13005477 on page 88.
The ProcessReissueQuote web service throws an error when reissuing vouchers When the redemption GetPrice operation is launched from a web service, it does not return the discounted amount in the XML output When an Assign Voucher action is performed for a promotion, redemption fails
13577639
13499931
13475136
13625993
Transaction Engine
Promotion attributes with two different loyalty transactions with the same order number cannot be updated 13566584
70
Table 4.
Issue Addressed
Siebel Public Sector

Diseases/Medications
In standard-interactivity mode, when users drill down on the Availability field within the Inventory Level view > Medication screen, a session warning occurs 13531348 13456680
Incidents
When an incident source is modified, the contact is deleted from the incident When an incident is copied, the incident source does not show up under Contacts When users create an incident and add a contact to it, a new record is not created in the intersection-contact table The incident source does not populate the Incidents > Contacts view 13030497 12909975
13030453
12928623
13030490
12910005
12704712
Section 508/ Accessibility

Drop-down (SELECT) elements do not have HTML TITLE specified 10600991 10596761 Accessibility
Siebel Reports
Reports BI Publisher App
The eHospitality Object Manager experiences a memory leak when running Account Detail reports Users are unable to upload templates 13824469 Error Messages
13638691
71
Table 4.
Resolved Bugs in the Siebel 8.1.1.8 Fix Pack Bug ID 12722574 13432142 Base Bug ID Subcomponent Special Instructions
Issue Addressed Calendar reports do not retain the view context Inbound web services do not work with Business Intelligence Publisher version 10.1.3.4.2
Reports BI Publisher Infra

Provides the ability to hide the Reports icon ACR 633: Removes the requirement for WebClientSiteDir to point the IIS web folder Errors occur when running BI Publisher monthly reports with predefined queries Removes user credentials from the BIPDataService and dataservice.wsdl files Changes the popup window size for the Report Timeout messages Detail child applet queries are not applied to report generation The Parameter button is not disabled once a report has been scheduled When running calendar reports, an error occurs when writing to the Bookmark field Includes a method on the Report business service to enable reports that are submitted using a business service to be automatically sent to a printer (for printing) that has been defined on the BI Publisher server 13091558 12391934 Connector Connector
12799726
Connector
13071980
12557159
Connector
13034455 13345310 13423723
Connector Connector Connector
13571307
13654226
Connector
12627594
Connector
72
Table 4.
Resolved Bugs in the Siebel 8.1.1.8 Fix Pack Bug ID 13363693 Base Bug ID Subcomponent Connector Special Instructions
Issue Addressed For non-ENU languages, the labels are missing for custom names on the Report Output dialog box The My BI Publisher Reports menu label is incorrect The Parameter Report dialog box is suppressed and a report is not generated The Parameters button on the Schedule applet should be disabled for non-parameter templates A regression occurs with the Siebel Security endpoint in BI Publisher 10.1.3.4.2 Fixes an error in the successful upload message Removes hard-coded values from the Import.bat file within the \REPPATCH\BIP_8117FP\Reposit ory folder Removes UI fields from the Template applet Parameter values are not retained when users click the Parameters button within the same session Within Admin-Business Service > Simulator, when users do not provide ReportOutputID within Input Arguments, and then they click Run, no error message displays Hard-codes the Siebel username and password in the end-point URL
13603930 13571428
13570979 13440558
Connector Connector
13423714
12391934
Connector
13475346
13735895
Connector
13362818 13468220
Connector Connector
13528628 13423813
Connector Connector
13423484
Connector
13493971
13475346
Connector
73
Table 4.
Resolved Bugs in the Siebel 8.1.1.8 Fix Pack Bug ID 13450949 Base Bug ID 12627594 Subcomponent Connector Special Instructions
Issue Addressed When a report is scheduled through the simulator using the WEBDEV delivery channel option, the report is not scheduled and there is no WEBDEV-related processing on the BI Publisher side When reports with parameters are generated using the default output type, an error message displays Provides German translations for My Publisher Reports User messages are not translated when the XMLP_DEVELOPER responsibility is given to users Improves Siebel Reports error message quality
13440558
Error Messages
13518465 11779226
10598340
Error Messages Error Messages
10568143
10567564
Error Messages
Siebel Server Remote

Remote
An error occurs when users scroll through the Trickle Sync view After version 8.1.1.6 has been applied, conflict cannot extend the ORG_PRDINT_ID updation in S_STORE_COND GennewDB crashes when there are more than sixteen indexed columns on a table The Upgrade Kit Item Parameter Types view is not available 13701134 13527963 10496859 Admin Views Data Merge
13331962
Gennewdb
13408026
Other
Yes, see Instructions for Bug 13408026 on page 89.
Replication Manager: Regional Server fails when upgrade kit distributed
10568156
10520379
Other
74
Table 4.
Resolved Bugs in the Siebel 8.1.1.8 Fix Pack Bug ID 13397217 Base Bug ID Subcomponent Sync Client Special Instructions
Issue Addressed On Microsoft Windows 7, SiebSync cannot be launched as a different user than the one listed in dbeng.exe The Synchronization window does not display the correct characters for the Korean language Denormalized columns are not updated in intersection tables from the local drive to the server when field values are null There is a performance issue with Account Attachment Request downloads Ports Bug 13115215 to version 8.1.1.7 for the Solaris and UNIX platforms Inconsistent behavior occurs when gaps are detected Transaction Router errors out of LAST_TXN_NUM if the number goes above 2,147, 483, 647 TXNUTL fails with the DataDirect ODBC Oracle driver
13031801
Sync Screens
12888832
Sync Server
13550235
13061053
Sync Server
13954310
13115215
Sync Server
12633240 13412475 10596999
Txn Processor Txn Router
13633050
10595015
Utilities
Siebel Travel & Transportation

Agreement
Users cannot generate agreements using the Auto Document button 13406761 12679664
Diary
Data elements do not behave as expected Repository objects are missing from version 8.1.1.7 13241808 13370088
75
Table 4.
Issue Addressed Within version 8.1.1.7, the Assign to Category right-click menu option is enabled The Option and Overbook functionality does not work properly ACR 495: Within Function Space Diary, Business Type and Function Type are not abbreviated Within Function Space Diary, ALT+Enter does not work within the Total Availability applet
13439325
11774923
13090315
12878071
Event Checks
In version 8.1.1.7, the Recalculate functionality does not work with the split menu In version 8.1.1.7, the Function status is editable within the Event Check Meeting Function view in the Event Check Package ACR 575: When users click CTRL+S in the Meeting Package detail applet for a posted event check, records disappear ACR 575: Taxes and service charges are not displayed in event check for MP Sleeping Rooms When an event check is voided, a new event check is created but the Function line items are missing 13413615
13494088
13075096
13811607
13494635
Event Templates
ACR 575: The Property Name Mandatory Field validation message is only partially translated 13405797
76
Table 4.
Issue Addressed
Functions
In version 8.1.1.7, the Sub Rev category is incorrectly pulled from the Quote Non-Functions line item view When users navigate to the Line Items > Availability view, an error message displays When users navigate to the Line Items > Category Availability view, an error message displays When a meeting package is applied to a quote, the duration and end time information is missing 13435156
13619406
13619413
13725555
Invoices (Event)
Users cannot uncheck the Detail flag if there are no child function functions with function spaces ACR 575: The Accounting Event Check report contains regional format and translation issues ACR 575: The Guest Event Check report contains regional format and translation issues ACR 575: Line items are missing within Event Check reports ACR 575: The Proforma Event Check report contains regional format and translation issues 10603299 10603298
13435571
13435555
13423982 13435694
Opportunities
The Histories and Properties check boxes are not checked by default in pick events 13396126 12693666
Orders
77
Table 4.
Issue Addressed In version 8.1.1.7, users can create subfunctions for core functions when the Package event check status is Open In version 8.1.1.7, subfunction records disappear when users click Reprice All in the Orders screen In version 8.1.1.7, when a Split Menu is added within the Orders screen, the total amount calculation is incorrect ACR 575: The Event Order report contains regional dateformatting issues
13504461
13505001
13419181
Orders/Functions
Extended Quantity information does not update appropriately for packages with the Package Item Price type Changes to order functions not syncing to quote functions When users click the New button within the Order Functions applet, subfunctions do not display 13833325 13825902
13689937 13742158 13504461
Orders/Line Items
The Extended Quality information for new function line items is not synched from an event order to a quote 13741958
Other
In version 8.1.1.7, an error occurs during EIM Table Repository imports ACR 495: The User Preferences screen is missing a label 13479325
11816157
78
Table 4.
Issue Addressed ACR 495: Within the Dutch application, there are missing strings in the Modify Arrival Date popup window ACR 575: Within the Meeting Package detail applet, users have to click twice to step off of the record ACR 575: Updates sia_options.txt with new views ACR 575: Within Reports Standard Templates, there are missing translations ACR 575: LOVs that are referenced in the ACR 488 Histories and Futures configuration information do not appear in the application When users navigate from the Non Function line items to the Meeting Packages view, an error occurs The build is missing the repository for some of the objects
12761719
13535890 13390282
13364401
13571167
13472974
Pricing & Discounting

In version 8.1.1.7, Complimentary Non Function Extended Net Price values are added to the quote revenue In version 8.1.1.7, non function line items revenue, tax, and service charge are not calculated when a meeting package with non-function line items is applied to a quote 13552486
13505461
Property Admin
Adjustment Value should not be prepopulated 12835620
79
Table 4.
Resolved Bugs in the Siebel 8.1.1.8 Fix Pack Bug ID 13557163 13809744 Base Bug ID 12835620 13090315 Subcomponent Special Instructions
Issue Addressed Adjustment Value should not be prepopulated Within scenarios, Applies To and Posting Rhythm values are not inherited from a parent function Within Meeting Packages > Function applets, incidents are not disabled when there are no function records or only one function record Within some scenarios, the Posting Rhythm and Applies To information does not change for subfunctions
13808975
13090315
13812597
13090315
Quote
In version 8.1.1.7, menu items behave inconsistently within the Quotes screen In version 8.1.1.7, Meeting Package Non-Function Line Item split menus contain the incorrect extended quantity In version 8.1.1.7, Non Meeting Package Non-Function Line Item split menus contain the incorrect extended quantity In version 8.1.1.7, the CTRL+ALT+A function does not select multiple records in the Quotes list applet Within the Non-Function Line Items view, users are allowed to associate meeting packages to package items ACR 575: If a package event check is in open status, the Apply Package button should be disabled, but it is enabled 13639778
13423565
13633559
13400006
12953005
13429930
12965320
80
Table 4.
Resolved Bugs in the Siebel 8.1.1.8 Fix Pack Bug ID 12912246 Base Bug ID 13090315 Subcomponent Special Instructions
Issue Addressed ACR 575: When a non-core line item is added and is associated with a package in Non Function Line Item view, users can set Applies To as even DD or DD/CMP when Posting Rhythm is Per Stay ACR 575: User can add meeting packages to functions that do not fall within the meeting package timeframe ACR 575: A package can only be specified if the item has a Per Day posting rhythm or the number of attendees and occupancies is the same each day of the event ACR 575: Within the Quote > Room Block Summary view, users can parcel a reservation out of a core room block ACR 575: Within the Quote > Meeting Package view, when users update the information and then click the Apply Package button, the value in the Action field is not changed from Add to Update ACR 575: Within Quote > Room Block Summary > Line Items view, the Core and Package fields are not available. ACR 575: Within the Quote > Room Block Summary view, an error occurs while parceling room blocks ACR 575: Inventory status is not automatically booked for critical meeting packages
13558039
13090315
12912282
13090315
13029449
13090315
13111069
13033340
13419152
13090315
13430852
13090315
81
Table 4.
Issue Addressed ACR 575: Service Start and End Time values are not within Quote > Functions > Line Items view for specific spaces related to a meeting package after a package is applied to a quote ACR 575: Within the Quote view > Quote screen, when users click the Time Shift button, check Shift By Day and enter a number in the Days field, and then click on the Shift Events button, and error displays ACR 575: Within the Quote > Non Function Line Items view, users cannot add non-core nonfunction line items ACR 575: Within the Event Check > Function view, users are unable to change the Day value for a function to negative After a package is applied, the List Pkg Price/Day field for triple occupancy displays incorrect data Within Quotes > Functions line items, when users press CTRL+B, the application crashes Within Quotes > Function view, when users copy core functions with line items using the Copy button, the Copies core flag is checked for a non-core line item An error occurs when users click the Apply Package button Within Quote view > Quote, when users enter values in the Discount Percent field, they receive an error message
13500897
13090315
13501135
13090315
13551264
13090315
13024286
13869715
13090315
13645053
13576450 13440548
82
Table 4.
Issue Addressed When users create an order within the Quotes > Functions view, an error occurs Within the Line Items Account view, the quantities for Meeting Package Sleeping Room records are not created properly The Service Charge Inclusive and Tax Inclusive flags nullify the extended net price Within Split menus, the Quantity and Extended Quality values are not correct The Start Date field is not a required field in quote meeting packages The total discount displays as 0$ at the quote header level After version 8.1.1.7 has been installed, problems occur with validation messages When an error occurs with a function while the arrival date is being modified, processing stops
13731869
13811607
13689725
13415206
13006072
13407298 13839135
13833256
13826527
Reports - Hospitality
Provides updated XLIFF files 13767345
Room Blocks
ACR 495: Within the Dutch application, several columns do not display When the negotiation rate is less than the average floor value, the incorrect error message displays 11812140
13484025
Taxes
83
Table 4.
Issue Addressed In version 8.1.1.7, Tax and SC inclusive flags are not checked in the Quote -> Functions view for the Function Space when a meeting package that is flagged as Tax and Service Charge Inclusive in the Property Admin screen is applied to that quote
Time Shift
Neg Price is not created correctly for RBs after the Shift By Days function In version 8.1.1.7, within the Quote > Time Shift view, the Room Block, Summary, and Non Function Line Items values are not updated ACR 575: Within the Time Shift view, the Summary view and the Revised Quote Summary view are not in sync When users click the Time Shift button, an error occurs 13553340
13520089
13077791
13479724
Instructions for Bug 10530225

1 2 3 4 5 6
Within Siebel Tools, navigate to the ISS Promotion Verify SubProcess workflow. Within the ISS Promotion Verify SubProcess workflow, add a new workflow property called ClearPromotionCache with default string as Y. Add a new decision step called Load Promo Definition?. Add a new connector and point the existing Clear Message step to the new decision step. Create a new business service step called Clear Cache, with ISS Promotion CP Admin Service as the business service and ClearCache as the business service method. Add two connectors after the "Load Promo Definition?" decision step.

The No branch is the default step that points to the existing Check Promotion Related step. The Yes branch is the conditional step that points to the Clear Cache step.
Add a new condition on the Yes conditional step with the following values:
84
Compare To: Process Property Object: ClearPromotionCache Values: Y Operation: All Must Match (Ignore Case)
8 9
Add a new connector after the Clear Cache step to point to the existing Check Promotion Related step. Publish and activate the modified workflow.

Bug 1934240 provides the flexibility to change the search specification that is appended to the current search specification while querying for the Asset, Quote Item, and Order Entry Line Item. Use the following procedures to implement this fix.
To edit the VORD Projected Asset Cache business service 1 2

Log into Siebel Tools, select the VORD Projected Asset Cache business service and lock it. Create three new records in the Business Service user property as shown in the following table:
85
Name Asset Search Spec
Value [Status] <> LookupValue('IMPL_PHASE','Inactive')
Description Existing search specification that is appended in the code [Product Name] IS NOT NULL. This queries for the Asset Mgmt - Asset and Asset Mgmt - Asset XA business components.
Order Search Spec
[Order Status] <> LookupValue('FS_ORDER_STATUS','Cance lled') AND [Processed Flag] = 'N' AND [Order Active Flag] = 'Y' Note the following: If the user property is provided then [Processed Flag] = 'N' AND [Order Active Flag] = 'Y' is mandatory and must be included. These two fields will not be added back in the final query in the Order Entry - Line Items and Order Item XA business components. Any field that is added in the search specification should be present in the Order Entry - Line Items and Order Item XA business components.
Existing search specification that is appended in code [Product Name] IS NOT NULL AND [Action Code] <> '-' AND [Due Date] <= <Future date> AND [Processed Flag] = 'N' AND [Order Active Flag] = 'Y' This queries for the Order Entry - Line Items and Order Item XA business components.
Quote Search Spec
[Quote Status] <> LookupValue('QUOTE_STATUS','Order Placed') NOTE: Any field that is added in the search specification should be present in both the Quote Item and Quote Item XA business components.
Existing search specification that is appended in code [Product] IS NOT NULL AND [Action Code] <> '-' AND [Quote Id] = <Quote Id> This queries for the Quote Item and Quote Item XA business components.
NOTE: The values mentioned above are examples. The search specification typically contains static data (for example, Status <> 'Cancelled'.). The syntax should be as shown in the preceding table, without enclosing the entire search specification in double or single quotes.
Compile the business service object after making your changes.
Workflow Changes for Bug 11934240 Many workflows that require PAC invoke the following business service or business service method: Business Service: VORD Projected Asset Cache
86
Business Service Method: Retrieve or Initialize
While retrieving PAC, these workflows may need to pass search specifications using values available in the workflow. To provide that flexibility, these business service methods can read and operate on the following additional input arguments: Optional Asset Search Expression: This queries for the Asset Mgmt - Asset and Asset Mgmt Asset XA business component. Optional Order Search Expression: This queries for Order Entry - Line Items and Order Item XA business component. Optional Quote Search Expression: This queries for the Quote Item and Quote Item XA business component.
Search Specification Changes for Bug 11934240 Use the following procedure to change the search specification.
To change the search specification 1 2 3

Identify the workflows that call the VORD Projected Asset Cache business service. In Siebel Tools, select the workflows and edit them. Select the target step that invokes the preceding business service method, and provide the optional input arguments detailed in the following table to the step if necessary:
Input Argument Optional Asset Search Expression
Type Expression
Value e.g '[Asset Id] <> ' + '"' + [&<Name of the parameter in the workflow>] +
Comments Any field that is added in the search specification should be present in both the Asset Mgmt Asset and Asset Mgmt Asset XA business components. Any field that is added in the search specification should be present in both the Order Entry Line Items and Order Item XA business components. Any field that is added in the search specification should be present in both the Quote Item and Quote Item XA business components.
Optional Order Search Expression
Expression
e.g '[Account Id] <> ' + '"' + [&<Name of the parameter in the workflow>] +
Optional Quote Search Expression
Expression
e.g '[Account Id] <> ' + '"' + [&<Name of the parameter in the workflow>] +
87
Publish and activate the workflows after making the changes.
Note the following information: The values mentioned in the preceding table are examples. The optional search specification typically contains runtime data (such as Account Id, Quote Id, and so on). The Business Service -VORD Projected Asset Cache user property is global; it is reflected in all the calls to the Retrieve or Initialize methods. Workflow changes are local; they are reflected only when the Retrieve or Initialize method is called from that workflow. The user property and workflow changes are optional. If they are present, they are appended. If they are not present, they are ignored.

1
Within Siebel Tools, navigate to the MKTG Lead project, and edit the fields as follows:

Project: MKTG Leads Business Component: Lead Field: Lead Status Pre Default Value: Expr: "LookupValue(""LEAD_STATUS"", ""Unqualified"")" PickMap Value: Field: Lead Status PickList Field: Value
Navigate to the Marketing project, and verify that the following values exist:

Project: Marketing Work Flow: Lead To Opty Conversion Step: Update Lead Input Argument: Lead Status
Change the following input argument values:

Type: Expression Value: LookupValue("LEAD_STATUS ", "Converted")

1
Within Siebel Tools, navigate to the following projects and lock them:

LOY Engine Buscomps Symbolic Strings SIA Server Objects
88
Import the following SIF files:

BC.sif PickList.sif SymbolicString.sif
Query for the LOY Processing Engine business service, and add a new business service user property with the following details:

Name: Redemption Concurrency Value: Y
Query for the LOY Engine Updater business object, and add a new business object component called LOY Concurrency Redemption Item.
Add a new LOV with the following values:

Type: LOY_ACCRUAL_TYPE_CD Display Value: Expired Language-Independent Code: Expired Language Name: English-American Translate: TRUE Replication Level: All

1
Create an ODBC entry for the database where you plan to import the seed data:
a b c d
Navigate to Start > Settings > Control Panel > Administrative Tools > Data Sources (ODBC) > System DNS tab, and click Add. Select the driver depending on the server database. Enter a data source name (such as DevelopmentDB). Enter the server name to connect to:
For Oracle, enter the TNS service name that you created to connect Siebel Tools to your database.
e 2 3
Test your connection and click OK when tested successfully.
Navigate to <Siebel Tools Installation Directory>\REPPATCH, and unzip the bug_1340826.zip file to extract the UpgKitItemArg_Seed.data file. Before executing the next step make sure that the dataimp.exe file exists in the <Siebel Tools Installation Directory>/bin directory.
89
Siebel Maintenance Release Guide, Version 8.1.1.8, Rev. A Oracle Welcomes Your Comments
Run the following command: <Siebel Tools Installation Directory>\bin\dataimp /u <USERNAME> /p <PASSWORD> /f <Siebel Tools Installation Directory>\REPPATCH\bug_13408026\UpgKitItemArg_Seed.data /l <Siebel Tools Installation Directory>\temp\dataimp_seed.log /c <ODBC Source Name> /d <Table Owner> /q -1 /w n /e y /t n /x R /n 100 /h log <Tools Install Directory> - Replace with your Siebel Tools installation directory <ODBC Source Name> - Replace with the ODBC name that you created
Review the <Tools Install Directory>\temp\dataimp_seed.log file to make sure that the import completed successfully.
Oracle Welcomes Your Comments

To help us improve our products, we want to know about any corrections or clarifications to this guide that you would find useful. Please include in your message: The title and version of the guide (very important) The name and version number of the Siebel application you are using Your name, job title or functional area, company name, phone number, and email address
Contact us through regular mail or email at: Oracle Siebel Technical Publications Department 500 Oracle Parkway Redwood Shores, CA 94065 Siebeldoc_ww@oracle.com We appreciate your feedback.
90

MR Guide 8118 Rev A

Hochgeladen von

Dokumentinformationen

Originalbeschreibung:

Originaltitel

Copyright

Verfügbare Formate

Dieses Dokument teilen

Dokument teilen oder einbetten

Freigabeoptionen

Stufen Sie dieses Dokument als nützlich ein?

Sind diese Inhalte unangemessen?

Copyright:

Verfügbare Formate

MR Guide 8118 Rev A

Hochgeladen von

Copyright:

Verfügbare Formate

Siebel Maintenance Release Guide

Version 8.1.1.8, Rev. A July 2012

Configuration Instructions for Enhancements and Updates

Siebel Fix Pack Installation Instructions

Resolved Change Requests

Resolved Bugs in the Siebel 8.1.1.8 Fix Pack

Oracle Welcomes Your Comments

Siebel Maintenance Release Guide, Version 8.1.1.8, Rev. A

Release Notes for the Siebel 8.1.1.8 Fix Pack

F1 Context-Sensitive Help Not Working in Siebel Tools

Siebel Maintenance Release Guide Version 8.1.1.8, Rev. A

Calendar Functionality Behaves Inconsistently

Search Functionality Does Not Work

Enhancements Requiring Changes to Files with Certain File Extensions

Siebel Maintenance Release Guide Version 8.1.1.8, Rev. A

Actuate Reports Does Not Work

Errors Registering New Partners Within Partner Relationship Management Portal

Unable to Generate Non-ENU Language Reports

Reports Do Not Display Properly When Output Type Is MHTML

Siebel Maintenance Release Guide Version 8.1.1.8, Rev. A

Whats New in This Revision

Siebel Maintenance Release Guide Version 8.1.1.8, Rev. A

How To Use This Guide

Siebel Maintenance Release Guide Version 8.1.1.8, Rev. A

Quick Fixes Included in the Siebel 8.1.1.8 Fix Pack

Change Request ID/ Base Bug ID 10602136 10587343

13078962 12547878 10598080

10600732 10604265 12811808

Siebel Maintenance Release Guide Version 8.1.1.8, Rev. A

Change Request ID/ Base Bug ID 10558365

11831498 12318058 12608701

12724391 12732696 12921815

12857901 12876539 12876544 12906967 12756997 12962036 13090315 13419996

12856680 12869363 12865401 12888652 12757030 13242025 13242164 13420013 13415880

12566947 12944899 13384875

13043868 12604183 12570179

13085632 13375871 13441063 12845597 14126701 13384866

Siebel Maintenance Release Guide Version 8.1.1.8, Rev. A

Change Request ID/ Base Bug ID 12318676 10605987 12736823

12795298 12805219 12802129 12889047 12826991 10529645 10558365 12801963

12795350 12805266 12866175 12889120 12827015 12883388 12922188 13096035 13584593

10631899 10583904 11830300 11717572

14058922 12720131 11858120 12798488 12945668

12577313 10537307 12705438 12833238 12711326 12865043 10585340 11767223 12822135

12766445 12643211 12823043 12838039 12726874 12865331 12857923 12934784 12848581

Siebel Maintenance Release Guide Version 8.1.1.8, Rev. A

Change Request ID/ Base Bug ID 10534318

Siebel Maintenance Release Guide Version 8.1.1.8, Rev. A

Change Request ID/ Base Bug ID

13801914 13864892 13951301

Enhancements and Updates in Version 8.1.1.8

Siebel Maintenance Release Guide Version 8.1.1.8, Rev. A

Configuration Instructions for Enhancements and Updates

Instructions for ACR 759

Siebel Maintenance Release Guide Version 8.1.1.8, Rev. A

Instructions for UIF Security (Trusted Client)

Siebel Fix Pack Installation Instructions

Siebel Fix Pack Installation Overview

Siebel Maintenance Release Guide Version 8.1.1.8, Rev. A

Siebel Maintenance Release Guide Version 8.1.1.8, Rev. A

Installation Scenarios Described in This Guide

Siebel Maintenance Release Guide Version 8.1.1.8, Rev. A