SERVICE BLUEPRINT OF 100 YEN SUSHI HOUSE

Arrival at 100 Yen Sushi House Check the availability of seats Served tea, chopsticks etc. Observe various dishes to choose from Collect your order Payment of the bill Leave the counter

E V I D E N C E

Exteriors Interiors gg Ambience Welcome

Dcor Arrangement of the seats Serving Area

Presentation Items served Appearance of workers

Dishes Presentation of the dishes

Ease of collection

Ease of payment Cashiers behaviour

Worker appearance and attitude

Line of Interaction-------------------------------------------------------------------------------------------------------------

Welcom e with Iratsai

Arrange the seats

Serve initial appetizer s

Keep note of the dishes floated

Help in delivering food

Process bill

Say Good Bye

C o n t a c t

E m pl o y e e s

Visible Invisible Get the appetizers Order to the Kitchen Line of Visibility

Line of Internal interactions

Prepare food