Chapter 8 Open Book Quiz 1. Most people simply accept poor quality from many information technology products.

A) True B) False 1.0/1.0 Points Earned: Correct Answer(s): A

2. Understanding which variables affect outcome is a very important part of quality planning. A) True B) False 1.0/1.0 Points Earned: Correct Answer(s): A

3. Design of experiments cannot be applied to project management issues such as cost and schedule trade-offs. A) True B) False 1.0/1.0 Points Earned: Correct Answer(s): B

4. Continuous quality improvement is not a goal of quality assurance. A) True B) False 1.0/1.0 Points Earned: Correct Answer(s): B

5. If products are accepted, they are considered to be validated deliverables.

A) True B) False 1.0/1.0 Points Earned: Correct Answer(s): A

6. In a Pareto chart, the variables described by the histogram are ordered chronologically. A) True B) False 1.0/1.0 Points Earned: Correct Answer(s): B

7. Control charts are one tool used in the analyze phase of the DMAIC process. A) True B) False 1.0/1.0 Points Earned: Correct Answer(s): B

8. ISO 9000 provides minimum requirements needed for an organization to meet its quality certification standards. A) True B) False 1.0/1.0 Points Earned: Correct Answer(s): A

9. Expectations can vary based on an organizations culture or geographic region.

A) True B) False 1.0/1.0 Points Earned: Correct Answer(s): A

10. ____ means the projects processes and products meet written specifications. A) Conformance to requirements B) Fitness for use C) Quality conformance D) Documentation matching 1.0/1.0 Points Earned: Correct Answer(s): A

11. The ____ ultimately decides if quality is acceptable. A) project team B) CEO C) project manager D) customer 1.0/1.0 Points Earned: Correct Answer(s): D

12. ____ involves periodically evaluating overall project performance to ensure that the project will satisfy the relevant quality standards. A) Performing quality assurance B) Performing quality control C) Checking quality D) Planning quality Points Earned: 0.0/1.0

Correct Answer(s): A

13. ____ is the ability of a product or service to perform as expected under normal conditions. A) Reliability B) Performance C) Maintainability D) Functionality 1.0/1.0 Points Earned: Correct Answer(s): A

14. ____ generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization. A) Design of experiments B) Quality auditing C) Testing D) Benchmarking 1.0/1.0 Points Earned: Correct Answer(s): D

15. A ____ is a graphic display of data that illustrates the results of a process over time. A) statistical sampling chart B) Pareto chart C) Six Sigma chart D) control chart 1.0/1.0 Points Earned: Correct Answer(s): D

16. ____ involves choosing part of a population of interest for inspection. A) Statistical sampling B) Pareto analysis C) Six Sigma D) Quality control charting 1.0/1.0 Points Earned: Correct Answer(s): A

17. Six Sigmas target for perfection is the achievement of no more than ____ defects, errors, or mistakes per million opportunities. A) 1.34 B) 3.4 C) 34 D) 340 1.0/1.0 Points Earned: Correct Answer(s): B

18. An important tool used in the ____ phase of the DMAIC process is the fishbone or Ishikawa diagram. A) define B) measure C) analyze D) improve 1.0/1.0 Points Earned: Correct Answer(s): C

19. One of ____ 14 Points for Management states that an organization should cease dependence on inspection to achieve quality.

A) Demings B) Jurans C) Crosbys D) Ishikawas 1.0/1.0 Points Earned: Correct Answer(s): A

20. Jurans final step to quality improvement is ____. A) organize to reach the goals (establish a quality council, identify problems, select projects, appoint teams, designate facilitators) B) keep score C) report progress D) maintain momentum by making annual improvement part of the regular systems and processes of the company 1.0/1.0 Points Earned: Correct Answer(s): D