People Services

W i n n e r s at W o r k

People Services

C o m m i t t e d t o C o r P o r at e S o C i a l r e S P o n S i b i l i t y

Committed to Corporate

responsibility

Social

Look for these additional brochures in

At Manitoba Lotteries, we are:

our Winning approach series:

Corporate Governance
Our game plan

driven by a collective desire to be a committed to improving the quality of life of dedicated to building strong business
on the Manitoba economy; and the people and the communities we serve; relationships and creating a positive impact good corporate citizen;

People Services
We take tremendous pride in our employees. We understand that our business success is contingent upon the people we hire and their job satisfaction, the work they do and the environment they do it in. Fulfilling our commitment to Corporate social responsibility depends on the employees throughout our organization to make it happen. thats why we are focused on People services, and dedicated to creating winners at work!

Winners at work

Sustainable Development
A win-win for the environment

supportive of our people and their careers.

We are also proud of our sustainable development practices and our leadership role in promoting responsible use of our products.

Responsible Gaming
Remember Keep it a Game

What we do
as one of Manitobas top 10 employers (Macleans, 2006), Manitoba Lotteries is committed to being a Career Destination. We work diligently to provide an environment in which our people are given opportunities to grow both professionally and personally. We strive to offer safe, healthy, positive workplaces for our employees to learn and advance their careers.

Community Support
Helping build winning communities

We believe in conducting business in a respectful and ethical manner, and are pleased to share our Winning approach to Corporate social responsibility with you.

Business Relationships
Sharing in the win

People Services

C o m m i t t e d t o C o r P o r at e S o C i a l r e S P o n S i b i l i t y

How we do it
We invest in our people by offering them training and continuing education opportunities. Manitoba Lotteries encourages employee excellence and celebrates employee achievements. We have created a workplace culture that values merit and fairness, and encourages employees to develop to their full potential. Here are just some of our programs:

Dimensions in Leadership
Dimensions in Leadership is a four-level development program offered to supervisory and management employees. the program model develops leadership competencies with a strategic focus on Manitoba Lotteries operations.

Enhancing Employee Skills - Career Training & Education

We offer extensive career planning and training programs to cultivate leaders at every level, including: Grade 12 diploma support, career development programs and counselling, english as a second Language training, Beginner Level French 1 & 2, Computer technology training, Management Development, Workplace Coaching and Leadership training, and Mentorships. Financial support is also available to employees and their families who pursue educational opportunities at recognized institutions.

Winning Management Training

Manitoba Lotteries Dimensions in Leadership program was recognized internationally at the Corporate University Best in Class (CUBiC) awards.

People Services

C o m m i t t e d t o C o r P o r at e S o C i a l r e S P o n S i b i l i t y

Manitoba Lotteries has been recognized for

Canadian Gaming Education Forum

in partnership with the University of nevada, reno, Manitoba Lotteries is also host of the Canadian Gaming Education Forum. this forum provides world-class gaming training for our employees and the gaming industry to gain expertise in the field, network with industry professionals and earn credits towards a Gaming Management Certificate from the University of nevada, reno.

Summer Student & Internship Programs

Manitoba Lotteries invests in the next generation by providing 15 to 20 postsecondary students with on-the-job experience in unique, project-oriented summer placement positions each year.

achieving Silver Level Status in the Progressive Aboriginal Relations (PAR)

Workforce Diversity
Understanding and respecting diversity is essential in serving our clients well and attracting dedicated employees. We offer a Diversity training Program for all staff and management. as well, Diversity Week is celebrated annually to promote respect and understanding of others through displays, entertainment and informative presentations.

Program for our commitment to sustainable Aboriginal employment, business development and community support. This represents our second PAR award, furthering our goal of Employment Equity initiatives and diversity in the workplace.

MBA Internship Program

our 2 year MBa internship Program provides opportunities for MBa graduates to gain practical experience and enhance leadership skills through the provision of a supportive, learning environment.

People Services

C o m m i t t e d t o C o r P o r at e S o C i a l r e S P o n S i b i l i t y

Language Bank
Manitoba Lotteries Language Bank program aids in overcoming language barriers with employees or guests and helps build a strong foundation for a diversified workforce. the Language Bank consists of 175 employees who collectively speak 38 different languages.

French Language Services (FLS)

the Corporation has embraced the spirit of the French Language services policy of the Government of Manitoba. We have developed and implemented comprehensive guidelines and initiatives to help deliver quality French Language services that are readily available and accessible. Designating bilingual positions, providing bilingual Blackjack at Club regent Casino, and becoming actively involved in events within Manitobas Francophone communities are just some of the initiatives that highlight our commitment.

Encouraging Excellence, Celebrating Achievements

Manitoba Lotteries culture recognizes, motivates, appreciates and inspires employees to go above and beyond in the quality and excellence of work they provide.

Employee Rewards & Recognition Program (ERRP)

our employee rewards and recognition Program recognizes exceptional performance, exemplary teamwork, great suggestions for improvement,

Quality Service Initiatives (QSI) Our Customers Take Center Stage

our Qsi program puts customers first in a comprehensive approach that incorporates all aspects of customer experience and relationship building. this includes a casino host representative program, major customer appreciation events and customer service & public relations training programs. Face to face interaction and building positive relationships between employees and customers are key factors of our success.

Employment Equity Status (2005-2006)

Other

Disabled

Aboriginal

Visible Minority

outstanding attendance, volunteering in the community, and years of dedicated service.

62.5%

2.4%

12.8%

22.3%

47.6%

MALE

FEMALE

52.4%

People Services

C o m m i t t e d t o C o r P o r at e S o C i a l r e S P o n S i b i l i t y

Workplace Enhancements
Creating a safe, healthy and supportive work environment where employees are encouraged to effectively balance their work and home life is our goal. We value employee contributions to their communities, and offer attractive salaries and benefits that reflect the needs and priorities of the people who choose to work at Manitoba Lotteries.

mlC Service Standards

We provide friendly, respectful and prompt service. We always promote responsible gaming. We create a fun & exciting experience for customers. We resolve problems quickly, fairly & sensitively.

Wellness Week activities to support work/life balance

this corporate-wide annual event offers employees the opportunity to learn about personal wellness strategies related to physical environment, health factors, and social and personal development in a fun, interactive atmosphere.

What it means to Manitobans

us a significant employer, and a significant contributor to our province too. investing in our people, creating desirable employment opportunities and encouraging continuing education in a healthy, positive environment helps support Corporate social responsibility by ensuring the right people are in place to rise to every challenge we face. through our dedicated commitment to People services, Manitoba Lotteries is striving to create winners at work.

Workplace Safety and Health Program

Participation of all employees in this Program ensures that everyone understands safety and health responsibilities, have the authority, resources and opportunity to carry them out, and the knowledge and skills to work in a safe manner. Manitoba Lotteries employs more than 1,800 people in 370 different positions. this makes

For more information, contact:

Manitoba Lotteries Corporation Communications & Public affairs (204) 957-2500 ext. 2647

People Services

C o m m i t t e d t o C o r P o r at e S o C i a l r e S P o n S i b i l i t y

10

P rint ed on r ecy cled / recy clable p aper w ith v eget able b ased dy es.

C o m m i t t e d t o C o r P o r at e S o C i a l r e S P o n S i b i l i t y