A Course on Interpersonal relations

(E3-E4 Management)
( 22.03.2011)

Agenda
Interpersonal relations Goal of interpersonal relations Need for developing interpersonal relations Elements of interpersonal relations Attitudes affecting interpersonal relations Factors influencing interpersonal relation Skills required to build interpersonal relations Process of interpersonal relations Tips for improving interpersonal relations Conclusion

Interpersonal relations
Interpersonal Relations are social associations, connections, or affiliations between two or more people, who may interact overtly, covertly, face to face etc.. Relations may be Powerful, Mild or Poor.

Goal of interpersonal relations

To understand the exact meaning and intent of others. To be understood by others. To gain acceptance for yourself or your ideas or both. To produce action or change.

Need for developing interpersonal relations

It develops and maintains trust and positive feeling in the organization. It influence the employee's productivity Human interactions affect the workers and management morale and motivation Workforce has diversities, need to develop healthy interpersonal relation.

Need for developing interpersonal relations

The relations needs to be developed with:
Promoters Seniors Boss Colleagues Junior staff etc.

The relations also needs to be developed with:

Customers Vendors Governmental officials

Elements of interpersonal relations

The elements of interpersonal relations include:
Creating cohesive project teams. Developing effective communication skills. Emphasizing the importance of listening. Delegating effectively. Achieving a balance among authority, responsibility and accountability etc.

Elements of interpersonal relations

Negotiating to achieve a win-win outcome. Respecting each others opinion. Helping each other success. Using power and influence effectively. Managing the corporate politics.

Attitudes/Behavior/Habits affecting interpersonal relations

Selfishness Lack of courtesy Not meeting commitment Inconsiderable behavior Rude behavior Lack of integrity Honesty Self centeredness Arrogance Negative attitude Closed Mind

Lack of listening Suspicious Nature Lack of respect for values Lack of compassion Impatience Anger Touch Nature Past bad experience Uncaring attitude

Factors influencing interpersonal relation

The major factors influencing the healthy relationship amongst workers are the personality of the leaders as well as the culture of the organization. Other factors responsible for influencing are: Favoritism Political pressures Body language Social background etc Individual and Cultural
Contd

differences

Factors influencing interpersonal relation

Verbal and Non verbal communication Greeting and salutations Misuse of power Emotional stability Economical Disparities Personal factors Language barrier Cultural differences

Skills required to build interpersonal relations

Know self and others personality Assertive communications Conflict management Build trust

Contd

Process of interpersonal relations

The following stages are required to be followed to build interpersonal relation:
Understanding the individual Attending to the little things Keeping commitments Clarifying expectations goals/roles Showing personal integrity Apologizing sincerely when you make a mistake.

Tips for improving interpersonal relations

Become genuinely interested in other people Call people by name. Talk in term of other peoples interest Smile Listen

Conclusion
Man is a social animal. Being social mean

interconnected with each other. The connection between people is provided through interpersonal relations. These inter personal relations may be healthy or may not be. Building interpersonal relationship helps the

organizations to improve efficiency & productivity.