Chuck A.

1111 A Street Alameda, CA 98811 Tel: 510.111.1111 E-mail: operations@gmail.com

OBJECTIVE
Operations Management position in Import/Export industry with established company offering development opportunities

PROFILE
Over 15 years combined experience in Business Development, Sales, Project Management and Customer Service Exceptionally-developed negotiating abilities knowledge of business diplomacy, conflict resolution, sales strategies Demonstrated success in developing/maintaining positive business relations with clients/vendors/business associates Highly skilled in creating/directing complex and efficient projects and business/sales plans from concept to operation Results-oriented manager/salesman with drive, productivity, excellent work ethic and natural leadership/team-building qualities

SPECIALIZATIONS
Clientele/Portfolio Development Business Planning Product Lineup Purchasing/Product Accountability Payroll Management QuickBooks Customer/Vendor Relations Marketing Development Inventory Control Accounts Payable/Receivable Hiring/Supervising Employees MS Office Suite Import/Export Industry Driving Revenue/Expansion Cost/Market Analysis Data Management/Systems Control Business Travel Planning Forklift Operator

EMPLOYMENT
Regional Manager/Head of Sales, TTT Flooring Inc., Sacramento/Alameda, CA, 2007-Present Oversee daily operations of warehouse/showroom inventory/cash control, manage client accounts, direct sales, supervise staff Create/drive revenue in complex target market at international level make regular visits to established & potential clients/vendors Responsible for researching/contacting manufacturers & negotiating import contracts active role in resource development Product /cost/market analysis investigate industry standards/developments, pricing, import/export regulations Provide direction and support to sales/administrative staff supervise a staff of 5 full-time employees Quality Service Representative, The San Francisco Chronicle, San Francisco, CA 2005-07 Direct logistics for Customer Claims Department resolve escalated complaints, product/service requests, delivery matters Navigate complex delivery system of 80,000+ newspapers daily prepare delivery products, coordinate staffing/schedules/routes Manage internal database to track deliveries, services requested, customer claims Computer Technician, ABC Computing, Alameda, CA, 2004-05 Service comprehensive office systems and personal/home systems Troubleshoot hardware and software accurate and effective repair of drives/variety of programs Independent Business Owner, Interior Accents, Alameda, CA, 1999-04 Develop, market and direct all business components of independently founded and operated business (50-65 clients) Coordinate marketing strategies to research and maintain client accounts door-to-door, mail distribution and direct calling Prepare service proposals for clients select & purchase plants, potting materials & containers based on clients needs Deliver, set up & install plant arrangements & perform maintenance services indoors & outdoors Manage invoicing/billing and accounting system in Access-based database Sales Supervisor, RRR Business Systems, Istanbul, Turkey, 1994-95 Lead sales team of 15 employees sales of copiers, fax machines and scanners for commercial use Oversee sales planning strategies research and prepare sales reports & industry leads reports Prepared & presented business proposals to local business groups

EDUCATION
M.B.A. (Management Accounting, International Operations Management, Information Systems Management) San Francisco State University, San Francisco, CA, 1999 B.A. (Business Administration/Management) Karadeniz Technical University, Trabzon, Turkey, 1994