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Online Practices Of UBL

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Introduction

United Bank Limited. The Group's principal activities are to provide commercial
banking and other financial services. The Group offers personal banking, cash
management, retail loans and other financial services. These services include deposits,
savings/current bank account, vehicle loans, personal loans, retail trade finance,
global banking, lending to priority sector and small scale sector, foreign exchange and
export finance, corporate loans and equipment loans. The Group operates through
1100 branches within Pakistan and 17 branches outside Pakistan.

WITH an integrated network of over 1100 branches in Pakistan as well as Overseas,


UBL gives you direct access to a comprehensive range of better banking facilities to
help you monitor your business locally as well as internationally.

UBL has assets of over Rs. 550 billion and a solid track record of forty eight years -
in addition to the convenience of over 1000 branches serving you throughout the
country and also at several overseas locations.

Date Established

November 7, 1959

Chairman

His Highness Shaikh Nahayan Mabarak Al Nahayan

Deputy Chairman

Sir Mohammed Anwar Pervez OBE

President & CEO

Mr. Atif R. Bokhari

Branches

1117 Domestic, 17 Overseas Branches

Representative Offices

Iran

Kazakhstan

China

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Subsidiary

United Bank AG Zurich, Switzerland


United National Bank Limited, UK (Joint venture with NBP)
UBL Fund Managers Limited
United Executors and Trustees Company Limited

Associated Company
Oman United Exchange Company, Muscat
UBL Insurers Limited

Registered Office

13 Floor, UBL Building,


Jinnah Avenue, Blue Area Islamabad, Pakistan

Head Office

State Life Insurance Corp. Building #1,


I.I. Chundrigar Road, Karachi, Pakistan
P.O. Box No.: 4306
Phone: (92-21) 111-825-111
Gram: "UNITED"
Fax: (92-21) 2413492

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Online Practices Of UBL

1. UBL Online

2. UBL Net Banking

3. UBL E Transaction

4. UBL E Statement

5. UBL Online Shoping

6. UBL Orion

7. UBL Cards

1) UBL Online

UBL Online is the service is only available for Corporate Customers and they can
access this facility through their personal computer or by the public or shared
computer.
You can see the layout bye the following pic..

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:Customer Registration:

4 easy steps to join UB onLine service

 Fill out the Online Application Form

 Print the filled form

 Submit the Form to respective UBL Branch

 After 5 working days, receive your Activation Code to access UB onLine


service.

(Note:- Application form is available at the web site)

2) UBL Net Banking

UBL Net Banking is an Internet Banking portal offering a simple, convenient and
secure method of accessing bank accounts on the Internet. It's never been so easy to
access and manage your finances in a secure, real-time, online environment;
Anywhere,Anytime.

Using UBL Net Banking, the customers have access to their bank accounts 24 hours a
day, 7 days a week and can keep a close eye on their account balances, print account
statements, pay bills, transfer funds, track purchases and schedule their recurring
payments at the touch of a button and much more.

:Features and Benefits:

Manage your Account

Simple and intuitive 24/7 access to your accounts. You can keep an eye on cash flows,
transactions and check real-time account balances.

Send Money to Anyone using the new PC-to-Person facility

Net Banking is the first Net Banking service in Pakistan to give you the power to send
money to anyone in Pakistan; even if they do not have a bank account at UBL. You
can either send money to another UBL customer through Account-To-Account
transfer, or get a Tez Raftaar cheque delivered at payee’s doorstep just within 48 hours
anywhere in Pakistan.

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Real-Time Account Balance & Summary

Net Banking offers easy, 24-hour access to the account information. The customers
can see an overview of the listed accounts in a summarize form with the available
account balance. Using Net Banking, the customer can also keep an eye on their cash
flows, transactions and check their balances before paying their bills or scheduling a
transfer.

Manage Multiple Accounts

Using Net Banking, the customers can manage more than one account. All accounts
are linked, which enables them to perform fund transfers and set auto transfers
between these accounts.

Pay your Bills online

Pay Bills online to a growing list of billers. Net Banking offer the convenience to pay
PTCL, Mobilink Indigo, Paktel & Instaphone Bills online. Customers can make
instant payments or schedule their recurring payments on monthly or weekly basis.
The payment can be made from any of the listed customer account.

Transfer Funds between your accounts

Customers can make instant transfers within their portfolio accounts. Having details
of Debit & Credit accounts with amount to be transferred, the customer can instruct
payments as per his own convenience. All transactions that are either rejected or are
still in processing are displayed in the Pending/Rejected transactions.

Schedule your Recurring or one-off Payments

Customers can schedule monthly, weekly, annual and time-factor based payments
through Net Banking . The customer is only required to select the debit and credit
accounts, specify funds and define the fund transfer frequency. The Auto Transfer
Instructions can be deleted and modified by the customer as per his convenience.

View Account Statements

Customers have the option of specifying a date range to view the account statements.
The Customers can also print, email and analyze the statement in a graphical chart.

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Receive Customized Alerts

Customers can set alerts to track movements in the listed accounts. The customer can
assign a target for alerts. Alerts can be of the following types.

 Balance Alert

 Statement Alert

 Transaction Alert

 Cheque Tracking Alert

 Low/High Balance Alert

Customers can perform all the above transactions and more, from the comfort and
convenience of your home or office internet-connected computer, at any time of the
day or night.

Advanced Security Features

 End-to-end encryption: Verisign-Certified 128-bit SSL Encryption

 Partial Token Authentication: Never reveal your entire password

 Choose your transaction limits: Fund-transfer limits are set to ‘zero’ by


default. You can request a change in your limit online (choose from Rs. 0.0 to
a max of Rs. 100,000 per
transaction

 Human –assisted verification: When you request an increase in your


transaction-limit for the first time, we call you at your “registered”
phone/mobile number and confirm your request.

:Getting Started:

If you are a registered UBL account holder, please proceed to step 1.

Hotmail users: Please click here for further instructions.

Step 1

Get your Activation Code

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Do you know your Activation Code? If yes, please proceed to Step 2; else click here
to request your Activation Code.

Step 2

Activate your Account

Check your registered e-mail; an e-mail has been send to you with a link to activate
your netbanking account, just follow the instructions given in the e-mail.

Step 3

Login to your Account

It look like the pic below..

Note: You can also call our Contact Center at 111-825-888 to walk you through the
Getting Started process.

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3) UBL E Transaction
:Overview:

When it comes to electronic financial services www.ubl.com.pk is Pakistan’s favorite


Internet destination and why not!. With years of experience in innovation United
Bank offers a wide spectrum of world-class of electronic services and banking
products for trailblazers like you.

Save Money!

Save upto Rs. 2400/- with your eTransaction Package which includes

 A branch Account with all features of a current account (including checkbook,


Visa ATM/Debit Card, etc.)

 Free Premium Internet Banking Access -- Save up to Rs. 1200/year in


subscription fees

 Free Premium Mobile Banking Access -- Save up to Rs. 1200/year in


subscription fees

Get Amazing Benefits!

Use your account like a regular account plus use the premium Internet & Mobile
banking services for:

Instant Fund transfers Instant Shopping Alerts


Doorstep Cheque
Instant Bill payments And many more
delivery**
Plus you can depend on UBL to
Instant Mobile top-ups Statements
keep your service cutting edge

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:FEATURES:

United Bank with its integrated network of over 1000 branches locally, with several
overseas locations, gives you direct access to a comprehensive range of world-class
banking facilities.

 Netbanking is the internet banking service of UBL offers a simple,


convenient & secure method of accessing your bank account on the Internet.
You can access your account 24/7, pay your bills and transfer money up to Rs.
500,000/- in a day.

 Orion is your mobile wallet! This is the first complete mobile payment
solution ever to be launched in Pakistan – that means you can now buy, pay &
share real money using the SMS facility on your mobile phone. With Orion
you don’t need any special or GPRS connection.

Net banking, the Premium Internet banking service & Orion, the mobile
banking service of UBL each have three categories of monthly limits.

Premium Service Basic Silver Gold


Netbanking Limits Rs.25,000 /month Rs.100,000 /month Rs.500,000 /month
Orion Limits Rs.1,000 /month Rs.30,000 /month Rs.50,000 /month/td>

 Regular UBL Current accounts come with the following


features:

 Cheque book.

 UBL Wallet ATM/Debit Card.

 Regular Netbanking service:

With Rs. 1200/- yearly subscription fees & monthly limit upto Rs.
25,000

 Additional:

Regular Orion mobile banking service with Rs. 600/- monthly limit
upto 10,000/-

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 ETransaction account comes with all the features of the


regular current account PLUS these amazing SAVING &
BENEFITS

 Cheque book.

 UBL Wallet ATM/Debit Card with upto Rs. 40,000 withdrawal limit.

 Premium Netbanking service with Rs. 0/- yearly subscription fees &
monthlylimit upto Rs. 500,000
YOU SAVE upto RS. 1200

 Premium Orion mobile banking service with Rs.0/- yearly subscription


fees & monthly limit upto Rs. 30,000
YOU SAVE upto RS. 600

 Etransaction Gold: With a minimum balance, get premium access of


Netbanking Gold and Orion Gold.

Netbanking Gold gives you Rs.500,000 monthly limit on your Netbanking


account with Rs. 0/- yearly subscription fee.

Orion Gold gives you Rs.50,000 monthly limiton your Orion account with
Rs.0/- yearly subscription fee.
YOU SAVE upto RS. 1200

 Etransaction Silver: With a minimum balance, get access of Netbanking


Silver and Orion Silver.

Netbanking Silver gives you Rs.100,000 monthly limit on your Netbanking


account with Rs. 0/- yearly subscription fee..

Orion Silver gives you Rs.30,000 monthly limit on your Orion account with
Rs.0/ yearly subscription fee.
YOU SAVE upto RS. 600

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:PACKAGES:

ETransaction accounts come in Gold & Silver packages that have all the features of
the regular current account PLUS amazing Waivers & Benefits:

Power Pack
Basic Silver Gold
e-Transaction
Account/Current e-Transaction e-Transaction
Account-Type
account/ PLS Account Account
account
Package Qualification: Maintain following
Minimum Average Monthly Balance in an e- Rs.10,000 Rs.15,000 Rs.30,000
Transaction Account in previous month

NetBanking monthly Fee


- If monthly transaction limit chosen is below No Monthly
No Monthly Fee No Monthly Fee
Rs.25,000 Fee
- If monthly transaction limit chosen is No Monthly
Rs.50 No Monthly Fee
between Rs.25001- Rs.100,000 Fee
- If monthly transaction limit chosen is
Rs.100 Rs.50 No Monthly Fee
between Rs.100,001-Rs.500,000

Orion monthly Fee


- If monthly transaction limit chosen is below No Monthly
No Monthly Fee No Monthly Fee
Rs.1,000 Fee
- If monthly transaction limit chosen is No Monthly
Rs.50 No Monthly Fee
between Rs.1,000- Rs.30,000 Fee
- If monthly transaction limit chosen is
Rs.100 Rs.50 No Monthly Fee
between Rs.30,001-Rs.50,000

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4) UBL E Statement

Are you fed up of filing your Statement of Accounts?

Do you want fast delivery of your Account Statements?

Do you want to be in constant touch with your account?

UBL brings a simple solution to all your problems by introducing the UBL e-
statements facility:-

UBL is pleased to announce the launch of the UBL e-statement facility which makes
it easier for you to get your statement of accounts and automated transactional debit/
credit alerts right into your inbox. Available for all Rupee and Foreign Currency
Account holders, you now do not have to wait for six months to receive a paper based
statement of your account any more. All you need to do is tell us the frequency of
statements you require and we will ensure that it reaches your inbox

Absolutely free of cost:

you don’t need to pay any additional cost in order to get benefit from this facility.
UBL believes in providing value-added service to customers and all you need to get
started is your email address!

Accessible when you need it:

UBL e-statement provides you a highly convenient facility to receive your statement
anytime and anywhere in the world!

Security:

As an alternative to printed statements, UBL e-statements eradicate the hassle of


paperwork, box filling and the chance of having your unattended documentation read
by others.!

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Receive bill statements according to your needs:

Your UBL e-statement can be delivered to you in the following frequencies

 Daily

 Weekly

 Monthly

 Quarterly

 Semi – annually

Automated transactional debit/ credit alerts:

Whenever there is an activity in your account, an email shall be sent to you with the
complete transaction details.

Easy to read format:

You UBL e-statement shall be sent to you in an easy to read Adobe Acrobat format.

To subscribe to the e-statement facility:

• Please visit your branch and fill out a simple form. You can also download the
UBL e-statement Activation Form and mail / send it to your branch after
completing the same.
• If you are not able to visit your branch, you can also email the scanned copy of
the signed activation form at estatements@ubl.com.pk for further
processing.

Once you subscribe for the facility, you will receive your statements as per your
selected frequency.

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5) UBL Online Shoping

UBL offers its customers a safe, innovative and secure method of payment to an
increasing list of merchant’s. So experience shopping online and pay through your
UBL Net Banking.

Presently, customers can make their payments for their purchases from the below
listed merchant:

http://www.dreamworldresort.com/

Every dream about being at a place where you can spend your time with family and
friends, in an environment of peace, tranquility and relaxation.

Where all breather is fresh air. Where all the activities you do are bursting with
wholesome leisure and fun. Where, everyone you look at, responds back with a smile.
Where you get almost all that you have ever imagined.

A place that can only be dreamt about. Well, some dreams do come true, and this is
just one of them.

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http://www.adamjeeinsurance.com/

UBL Account holders can SAVE on their Insurance Premium by buying Motor,
Travel, Personal Accident, Home and Laptop Insurance now with Adamjee.
Guaranteed gifts, free home delivery, quick claim settlement and much more.

http://www.sentimentsexpress.com/

Sentiments Express Offers a wide range of gourmet cakes, floral bouquets, ethnic
sweets, gift items and much more. Sentiments Express is the perfect way to
communicate your feelings without saying anything at all.

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http://www.shophive.com/

Shophive is an online shopping mall which gives you the facility to buy electronic
goods online.

http://www.centraflora.com/

Centra Flora offers you to send Flowers & Gifts Across Pakistan in all the major cities
and remote areas.

http://www.lusciousgifts.com/

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Luscious Gifts has been retailing flowers and sentiments gifts in


Pakistan with a commitment to entertain with caliber design, gourmet gifts and
unsurpassed service to customers.

http://www.bilalbrothers.net/

Bilal Brothers Pakistan's largest fitness equipment distributor offers treadmills,


exercise bikes, elliptical, home gyms, massagers, rowing machines, & commercial
fitness equipment.

http://www.libertybooks.com/

Liberty Books is considered one of the leading book businesses in Pakistan. Liberty
has a diverse and vast range of books and magazines practically on any subject in the
world that caters to all needs.

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6) UBL Orion

Orion is Your Mobile Wallet! Orion revolutionizes the way you spend money! For the
first time in Pakistan you can buy prepaid cards , pay bills , send flowers and
share real money with an SMS on any GSM network, anywhere, anytime instantly.

Pay Bills Lucky Draw Campaign 2008!

UBL Orion brings another exciting lucky draw this year. Now Pay your bills with
UBL Orion & get a chance to have “Your Bills Paid for Next 3 Months”

Join the Orion Club

Register now and become an Orion user!

Fill out the form on the Orion home page and we will send you an Orion membership
invitation.
Once you fill in the form, your registration process will begin.

So hurry and complete your registration!

So hurry and complete your registration!

If you want to become an Orion user right now, here’s what you need to do

Pick up your mobile phone and send the following SMS:

Register <Your Name> <Your CNIC> to 8257*

For example if Abid Azam wants to become an Orion member, he will send
this SMS

Register etc Majid Ali 4213659874658 to 8257*

Make sure you write Register before Your Name in the SMS.

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:SERVICES:

o Buy prepaid cards

Use Orion to buy prepaid cards for any GSM mobile service. Currently supported
cards are as follows. Cards from Gerry's and other service providers are coming soon.

Service
Card
Provider
Jazz J100, J300, J600, J1000
Ufone U100, U250, U500, U1000
Warid W100, W250, W500, W1000
Telenor T100, T250, T500
PaktelGSM P100

o Share & send money

Use Orion to share money with your friends and family anywhere in Pakistan. You
can share money with anyone, even if they do not have a bank account, as long as
they have a computerized NIC and a GSM mobile service.

o Send Flowers & Cakes

Use Orion to pay for flowers & cakes without ever stepping out of your house. You
can order the flowers & cakes of your choice from Centraflora & Art-of-the-Tart.
Once you receive your order number, you can easily pay for it using Orion – all done
with just a SMS.

o View your current bill

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Use Orion to find out this month’s bill for PTCL and SSGC. Other billing companies
are coming soon! There is no confirmation call for this command. You will simply
receive your bill details in an SMS.

o Pay your bills

Use Orion to pay your utility bills. PTCL and SSGC bills are already supported. Other
billing companies are coming soon!

o Load money from your UBL account (for UBL Account


holders)*

You can use your UBL deposit account to recharge your Orion account. Use this
feature to load your Orion account whenever you run out of money.

o Unload money to your UBL account (for UBL Account


holders)*

If you want to take money out of your Orion account, you can unload it to your UBL
account and then use your favorite payment method to withdraw it (ATM, branch etc).

o Load money from a branch (for non-UBL account holders)

You can load money at an online UBL branch to recharge your Orion account. This
facility is available at online UBL branches. Contact your nearest online branch for
assistance. For a list of online UBL branches, visit the UBL corporate website at
https://www.ubl.com.pk/locations

Process:

1. To deposit, fill out Orion's deposit slip at the branch, entering your full name and
mobile number registered with Orion.

2. Present your deposit slip to the teller and deposit your cash.

Note: Loading from a branch can take up to a business day.

o Unload money to a branch (for non-UBL account holders)

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You can also withdraw money from your Orion account and collect it at a UBL
branch. This facility is available at online UBL branches. Contact your nearest online
branch for assistance. For a list of online UBL branches, visit the UBL corporate
website at https://www.ubl.com.pk/locations

Process:

1. Use the Unload SMS command with the correct branch code.

2. Authorize the payment in a confirmation call.

3. You will receive a 5 digit reference number on the confirmation SMS received
when your transaction is successfully completed.

4. When you go to collect your cash from the specified branch, fill out Orion's
payment slip. Enter on the payment slip, the 5 digit reference number, transaction
amount and your computerized NIC.

5. Present your payment slip to the teller and collect your cash.

o Check balance and limits

One of the risk management features of Orion is its balance and transaction limits.
This means that there is a limit to the amount of balance an Orion account can hold as
well as transaction limits. As you transact, your limits are used up.

To find out your available limits at any given time, use the “Bal” SMS command and
view your balance and daily, monthly credit and debit limits. There is no confirmation
call for this command. You will simply receive your bill details in an SMS.

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7) UBL Cards

Welcome to the world of UBL Credit Cards, the most exciting and vibrant credit card
brand in Pakistan. We offer you a range of innovative and exciting cards that is not
only powered by the security of chip but also enable you to personalize it any way
you want. In order to get more information on our credit cards range, click on the
following cards:

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 UBL CREDIT CARD ….. MAZAY MEIN RAHO!

Welcome to the world of UBL Credit Cards. Pakistan’s 1st Chip Credit Card that
guarantees you both enjoyment and high value.

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It assures you global acceptability in more than 22 million establishments worldwide


in 130 countries and in more than 12, 000 outlets within Pakistan.

CHIP based credit cards have globally proven to be the most secure way of
conducting credit card transactions.

This unique high tech CHIP guarantees your financial security while conducting
transactions on credit cards, both within Pakistan and around the world.

 Design your Credit Card your way!

Galleria - Picture Card

Your choices say a lot about your personality. Shouldn't your Credit Card!

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Being different was never so easy! Now UBL Credit Card gives you the flexibility to
make a statement by letting you design your credit card in almost any manner you
want. Galleria, by UBL Cards is Pakistan’s first picture credit card that gives you
freedom of choice and expression as you can now customize it with your favorite
image and make your credit card as unique as you are.

Express your individuality. Add a personal touch. Keep a loved one close to your
heart. Or simply make a statement.

Personalize your card with a picture of your choice on it. Choose whatever you think
defines you or represents your personality, your passions, your style or your likes.
Perhaps you could put up pictures of yourself, your loved ones or anything you
please. It’s entirely up to you. For the first time ever in Pakistan, a card that lets you
express your true self.

For Existing UBL Credit Card Member (Basic or Supplementary)

If you are an existing UBL Credit Card Member and you need to convert your UBL
Credit Card to UBL Galleria Picture Card, simply click on the link 'UBL Credit Card
Member' and design your Galleria Picture Card.

If you are a Basic card member, download and fill the card conversion form. In case
you are uploading picture for the Supplementary Card Application, download and fill
the Supplementary Form. Drop your Conversion From or Supplementary Form in the
drop box placed at UBL Branch near you to process your Galleria Picture Card
Application. You can also obtain the application forms from UBL Branches and
Customer Service Centers.

For New Galleria Picture Card Member (Basic or Supplementary)

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If you are applying for UBL Galleria Picture Basic Card, contact our sales
representative to fill the Galleria Application Form. After filling out the Galleria
Application Form for Basic card, keep the App-Track No. with you which will be
required for uploading the picture for Galleria Basic Card.

If you are applying for UBL Galleria Picture Supplementary Card, visit our branch or
contact our sales representative to fill the Supplementary Card Application Form.
After filling the Galleria Application Form for Supplementary Card, keep the
Application Reference Number with you which will be required for uploading the
picture for Galleria Supplementary Card.

After submitting your Galleria application form(s), you can then upload your picture
using the link 'New Galleria Application'.

So select your favorite picture and start designing your own Galleria and explore the
fun, and new world of truly personalized cards from UBL.

 Pakistan’s First Auto Credit Card!!

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Constantly worried about rising fuel prices?

Think your wallet cannot take the burden of maintaining your car anymore?!

The UBL Credit Cards team now brings to you Pakistan’s 1st Auto Credit Card
namely UBL PSO Auto Credit Card. Keeping in mind the success story of our
standard UBL Card, on which free liters of fuel are being offered as reward against
spend, we are introducing an auto card with PSO, offering high value incentives and
discounts on fuel and automobile related products.

This card is clearly aimed at offering a value-for-money proposition, with a touch of


both incentive and functional appeal as well as a clear objective of making UBL-PSO
Auto Credit Card a truly preferred card in the market.

Positioned as Pakistan’s First Auto Credit Card, it will offer 5% Free Fuel on PSO
stations and 1% on non PSO outlets. Cardmembers can also avail various exciting
discounts and benefits given below:

Free Accidental Insurance.


Discount on Avis Rent-a-Car services.
Discount on PSO lubricants (DEO and Carient).
Discount on tracking devices from C-Track.
Special offers at authorized 3S dealers of Honda, Suzuki
and Toyota (up to 30% discount.
Corporate rates on car insurance from TDI.
Discount on installation of CNG Kit.
Discounted Rent-A-Car traveling.
Discounted car accessories.
Discounts on tyres and stereo systems.

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With so many features and benefits under its belt, this card is, without a doubt, a
"MUST HAVE" for everyone!!

 Pakistan's First Prepaid VISA Debit Card

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UBL Wiz is Pakistan’s first ever Prepaid VISA Debit Card that provides the
convenience, security and benefits of an ATM and Debit Card, locally and
internationally.

More than just an ATM card, you can use your UBL Wiz everywhere VISA cards are
accepted. Whether you are using it online, paying for petrol, shopping or dining, you
are accessing money directly from your prepaid card, without having to visit the bank.

References

 www.ubl.com.pk
 Bank Visit.
 www.google.com
 www.wikipedia.com
 www.altavista.com

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