Ashutosh Kumar Upadhyay

E-Mail: ashutosh004sap@gmail.com, Contact No. 9891175440, 9716615448

Position as SAP CRM Consultant PGDM in Marketing and Finance Seeking assignments as SAP CRM Functional Consultant with leading organization where I can leverage my skills and deliver business applications allowing enterprise to enhance its business operations providing more value to its customers and achieving its organizational goals. PROFESSIONAL SYNOPSIS o o o o o o o Successfully carried out 2 end to end implementation and 1 support. 3.2 years of relevant SAP CRM experience. Implementation and support experience in SAP CRM Functional, in Base Customization, Master Data functionalities, Marketing Planning and Campaign Management. PGDM in Marketing (major) Finance (minor) from BLS Institute of Management. Having the desire to take up the responsibilities and challenges, and have the ability to work in a team oriented environment as well. Having excellent analytical, quick learning and problem solving skills. An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of management.

ORGANIZATIONAL EXPOSURE ERP Techconsultants, New Delhi. SAP CRM Functional Consultant SR International Pvt. Ltd. SAP CRM Junior Consultant PROFICIENCY FORTE SAP CRM Primary Functional Area (SAP CRM 7.0) Base Customization: Business Partners, Business Partner Relationship, BP roles, Number ranges and Field Groupings, Screen Configuration and Screen Layout, Organizational Model, Creation of Division, Distribution channel and Tupel, Maintaining the Categories and Hierarchies for Products, Creating Product attributes and Set types, Maintaining territories level and assigning employees to territories, Partner processing, Organizational Data Determination ,Activity management , Actions determination, Date profile, Status Management, Text Determination, Transaction types, Item Categories, Maintaining the

copying control between the transaction types, Maintaining the copying control between item categories. Sales: Lead management, Opportunity management, Quotation management, Setting up the copying control for transactions types and item categories both, Configuring control attributes for transaction types, Control attributes for item categories, Activity management, Sales cycle and Sales methodology. Product and IPC Pricing: Creating Product in SAP CRM, Attributes, Set types, Hierarchies, Categories, Assigning set types with products, Creating condition tables in Pricing, Access Sequence, Condition Types, Pricing Procedure, Maintenance group and Maintaining conditions, Maintaining pricing conditions with products. Marketing: Marketing and Campaign Management, Segmentation of Business Partners, Creating Profile Sets and attributes, Data Sources, Target Groups, Personalized mail Forms, Lead Management, External list management, Creation of Marketing plan, Creation of campaigns, Business Partner segmentation, Campaign execution, Marketing Calendar, Creating surveys and assigning them with transaction types.

Middleware: Creation of RFC connection. Configuration of Sites, Publication and Subscription. Selection of Industry. Registration of destinations. Registration of Inbound and outbound queues. Setting up of no. range. Set up data Exchange. Initial download. Monitoring Initial load. Set up delta Download. Synchronization of requests and monitoring request. Replication of Business Partner, Product, Transaction Data of documents, Monitoring Data exchange.

IC Web Client and E-commerce and SD module: Having the basic knowledge of IC Web Client, E-Commerce and ECC Sales and Distribution (SD) module as well.

Reports and Debugging: Creation of reports in ABAP and through SAP Query, Debugging.

PROJECTS UNDERTAKEN Client: Kohler Co. Role: SAP CRM Functional Consultant Responsibilities/Deliverables: o o o o Configuration of transaction types and maintaining their control attributes. Designing the Organization model and Configured the scenarios around the Sales Processes such as partner determination, Org determination etc. Involved in the process of downloading BP, Product, Transactional master data from ECC. Creation of RFC connection, Sites, Publication, subscription in CRM

o o o o o o o o o o o o o o o o o

Registration of destinations, registration of Inbound and outbound queues. Initial download, monitoring initial download, Delta download. Screen configuration through VCT, Market segmentation, Product Hierarchies. Creating reports through SAP Query. Maintaining Copy Controls between the Sales Documents. Defined the questionnaire for Lead and Assigning Qualification levels to Questionnaire. Configured Marketing Plans and Campaigns as per the need of the client Customized Lead Management, Customization of Lead origins, priorities, Lead groups. Execution of campaigns. Configured Marketing Segmentation and Personalized mail form. Configured Client specific Questionnaire and assigned to the transaction types. Configured Action and Organization data determination. Performing simple debugging for updating tables. Involved in the process of data exchange between SAP ECC and SAP CRM system.

Provided User training for end users as well as key users in roll out phase.
Interacted with end users to provide the post implementation support. Analyzing the assigned tickets and providing the resolution to the users.

Client: Curbell Plastics Inc. Role: SAP CRM Functional Consultant Responsibilities/Deliverables: o Closely worked with marketing plan & Campaign management, provided support on the campaign types, objectives, and tactics, Authorization. o Configured Segmentation of business partners, define a data sources and attribute list. o Created the target groups with segment builder. o Configured the personalized mail forms. Customized Lead Management, Customization of Lead origins, priorities, Lead groups. o Performing simple debugging for updating tables. o Execution of Campaigns. o Defined the questionnaire for Lead and Assigning Qualification levels to Questionnaire.

o Creating reports through SAP query. o Creation of Transaction types Lead, Opportunity, Quotation and Telesales.
o o o Field Groupings, Screen Configuration. Maintaining Copy Controls between the Sales Documents.

o Provided User training for end users as well as key users in roll out phase. o Interacted with end users to provide the post implementation support.
Client: Philip Morris Role: Junior CRM consultant Responsibilities/Deliverables:

Analyzing the assigned tickets and providing the resolution to the users.

o Re-configured Segmentation of business partners, define a data sources and attribute list. o Re-Configured the target groups with business partner segmentation. o Re-Configured the personalized mail forms. Re-customized Lead Management, recustomization of Lead origins, priorities and Lead groups. o Re-Defined the questionnaire for Lead and Assigning Qualification levels to Questionnaire. o Creation of BP.

o Maintain BP relationships. o Provided User training for end users as well as to key users in roll out phase.

PROFESSIONAL QUALIFICATION

o PGDM from BLS Institute of management in Marketing (major) Finance (minor).

EDUCATIONAL QUALIFICATION

o Bachelor of Commerce from Shri JNPG College, Lucknow University in 2007. o Intermediate in commerce from CBSE Board 2004. o Matriculation from CBSE Board 2002.
COMPUTER PROFICIENCY Diploma in computer application ERP Package : Tally 4.5 o Operating systems: Window-98, 2000, XP,2003,Vista, 2007 o o

o Office tools: Microsoft Office Package (Ms-Outlook, Ms-Excel, Ms-Word, Ms-Power point)
INTEREST AND HOBBIES

o Learning about Business and Economics, Traveling, Reading.

EXTRA CURRICULAR ACTIVITY

o Have represented my school in inter school cricket competition.

o Have represented my school in drawing competition.

PERSONAL INFORMATION

o Passport status o Martial status

: :

Yes Unmarried