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Career Objective
Obtain a challenging position in IT Support Engineer or Network Engineer and have the opportunity to work with professionals, enthusiastic individuals who strive for excellence and growth of a reputable company that welcomes creativity.
Working knowledge of managing and maintaining Windows Servers 2003/2008, workstations and other responsibilities such as daily systems operations, software/hardware installation and upgrades, overall system performance monitoring, and technical supports; Working knowledge of networks, switches, hubs, TCP/IP, DNS, network topology, Routing, Firewalls, VPN, SMTP, Active Directory, Domain maintenance, user management, patches, security and performing system backups and restores; Strong knowledge of virtual systems and the virtualization of applications and operating systems; Able to analyse complex technical problems, design and implement innovative and appropriate solutions. Able to quickly learn new systems and requirements. Good knowledge of and motivation for quality standards, industry standard best practices and continuous improvement processes. Excellent verbal and written skills Able to deal with customers, colleagues and other technical staff in a courteous and friendly manner and as a team worker; Able to negotiate with vendors; Able to work in a multicultural environment with sensitivity and respect for diversity.
Learning attitude:
Education/Certifications
MCTS: Windows Server 2008 Applications Infrastructure Configuration Windows Vista Configuration
(Working towards MCITP Enterprise Administrator)
Cisco Certified Network Associate (CCNA) Bachelor of Science (Hons) degree in Computing
Work Experiences
02/2012 present ICT Technician (Claremont High School)
Building, installing and configuring hardware and software solution Creating and maintaining user administration through Active Directory Providing hardware and software support including maintenance of Networks, Servers, Laptops as well as software packages and applications such as Microsoft Windows OS and Microsoft Office Applications IT Support Engineer (Twofour media Group)
06/2011 10/2011
Providing first-line and second line support and fault resolution for all calls, escalating issues where required Creating and maintaining user administration through Active Directory Maintaining and administering the existing hardware and infrastructure / VMware / Servers / Network, also IP based telephone system Providing a quarterly audit of hardware and software Undertaking daily checking and changing of security / backup tapes.
09/2008 02/2011 ICT Technician (Greenford High School, Green School for girls, The Ellen Wilkinson School for Girls, Featherstone High School) Adding/deleting/modifying user account information, resetting passwords, etc Assist users to diagnose and solve their problems Verify that peripherals are working properly Monitor system performance and network communication Create file systems and backup Installation, use, and troubleshooting of communications hardware and software Implement the policies for the use of the computer system and network
12/2007 09/2008
Building, installing and configuring hardware and software solution Providing hardware and software support including maintenance of Networks, Servers, Laptops as well as software packages and applications such as Microsoft Windows OS and Microsoft Office Applications Ad-hoc office tasks - chasing suppliers, deliveries, administration etc. Processing Indoor Sorter (Royal Mail - Jubilee Mail Center)
07/2006 12/2007
Sorting items by hand into compartments on a sorting frame Overseeing the automatic sorting process, ensuring that the machinery is in full working order Bagging and labelling mail for its destination Moving mail around the office between conveyor belts, loading docks and trolleys.
References
Available upon request