Ms.

Smriti Pokhrel
Apt#1433, 320 Sherbrook street, Winnipeg, Manitoba, R3B 2W6
(Cell) 204-8042507 pokhrelsmriti@yahoo.com

Skill Highlights: Highly enthusiastic customer service representative with 2+ years client experience.

Present Status: Working in a Variety Taste Restaurant, 613 Sargent Avenue, Winnipeg, Manitoba Canada 01/08/2012 to till date in a casual basis
Responsibilities: Taking order for food items such as pizza and chicken and preparing as according to order. Responsible for calculating the payments due from customers for food items and services and accepting various forms of payments (ex: cash, checks, and credit/debitcards). Cleaning the cooking stuffs and maintaining hygiene inside the restaurants. Cleaning includes not only the cooking stuffs but also the tables chairs, pizza machine, roast machine, Fries machine etc. Sweep and mop the floor at certain times and perform various other maintenance tasks such as restocking napkins, drink cups and lids. Count the money at end of each shift and label it and keep in proper place.

Academic Qualification: Bachelor of Sociology and Anthropology, (2008) Tribhuvan University Nepal, Second Division

Post Basic Bachelor of Nursing (PBBN), Purbanchal University, Nepal, Distinction Thesis: Knowledge regarding self-care among the patient after heart valve replacement.

Skill Highlights: Detailed knowledge of cash handling procedures Remarkable mathematical ability to carry out addition, subtraction & calculate percentages Sound knowledge of merchandising practices and packaging In depth knowledge of various payment modes & customer identification procedures Skilled at using scanners and computers to enter billing information Excellent oral and written communication skills Exceptional customer service skills Employment Records: Supermarket Cashier January 2008 to August 2009 Vatvateni Supermarket Kathmandu Nepal Responsibilities: Weigh the produce and return the excess or unwanted items to respective shelves Pack or wrap the purchase before handing it to customer Total the purchases made by customers and accept payments from them Verify customer identity for payments made through checks and credit cards Count the amount of money at the beginning of each shift Compare the sales data with the drawers content at the end of shifts Total bill after deducting special discounts as applicable Issue receipts to customers after the payments are made and return the change Maintain the goods inventory beforehand Manually mark the prices of items and restock shelves during slack periods Staff Nurse (August 2009 to May 2012): Shahid Gangalal National Heart Centre, Bansbari (http://www.sgnhc.org.np) Patient care in Intensive care unit, Coronary Care Unit, different general medical and surgical wards. Responsibilities: To provide direct nursing care applying nursing process. Supervises junior coworkers, gives health education to patients and helps senior nurse / in charge in ward management.

Computer Skills: Computer proficiency on Microsoft word, excel and Excellent computer and internet research skills Language Skills : Fluent in both written and spoken English References: Danka Hussain, Manager/Owner, Variety Taste Restaurant, Sargent Avenue, Winnipeg, Manitoba, Canada. Telephone: 204-774-7070 Cell: 204-510-0526