ANIMAL CARE TRAINING SERVICES

Paula and I started ACTS because of our passion held by one belief - that trained people perform better. One thing that we have learned about ourselves throughout our careers is that you have to do what you love and love what you do. Our pursuit of veterinary medicine and board vertification were all things that we loved doing because we truly believe in the work that we do and the value that we bring as laboratory animal veterinarians to the biomedical research community. Animal Care Training Services was created out of the same love for the things that we do. Working with animals connected us so deeply to the people responsible for their care. Soon we realized that the value of the organizations in the animal care research industry is held by the animal care workers and researchers. It was then that we immediately became committed to providing people with a sense of purpose and greater understanding of the complexities of their work environment - to be able to empower them with the ability to do more than they ever imaged themselves capable. Paula and I are passionate about what we do because we know how critical effective animal care and use training is to the success of businesses today. We know that by helping you increase your success will provide you the opportunity to hire more people. Consider this as our job creation plan - empowering excellence. As ACTS grows it is our committment to bring each client a dose of our passion. Our promise is to always provide experienced trainers that are as passionate about training and committed to empowering the same amout of excellence as we are. We have put a guarantee on our service because we hand pick our passionate leaders. Our guarantee is to meet and exceed your training expectations and increase on the job knowledge and productivity. ACTS is a training company that specializes in the daily operations of lab animal research institutions. We are committed to providing exceptional training services and programs in all areas of laboratory animal care and use. Our expertise and goals are focused on discovering, developing, and implementing customized training solutions that specifically address your institutions needs. ACTS was created in 2007 to help meet the training needs of the biomedical research community. Since then we have had the privilege of helping a variety of academic and pharmaceutical institutions in fulfilling their training and staff developmental needs. Our primary goal is to inspire excellence in others so they provide the highest quality of care.

PRESIDENTS ADDRESS
Since startup, ACTS has experienced 20% growth each year which shows that we are consistenly building momentum as the industries leading animal care training organization that specializes in customized training programs.

William Singleton
DVM, ACLAM, Dipl.

Paula Clifford
MLA, RLATG, CVT.

We believe that our core values are what strengthen ACTS as a company and enable us with the ability to deliver unprecedented results to our clients.

Trained people perform better | Animals deserve the highest quality care | Each client is unique and important | Flexibility is the key to providing quality training services | Shared resources have a synergistic effect | People deserve the highest quality of work and life

MISSION & VALUES

We are dedicated to providing quality training and training resources to empower individuals, and improve animal care and use programs ensuring the highest quality of research. Our reputation is built off of the great relationships that we create with our clients, employees, and partners. We value our responsibility and work diligently at delivering our promise at each and every opportunity.

ACTS is the ONLY company that focuses on animal care

ACTS incorporates evidence-based training methods into each customized training program while considering your budget, design, and time constraints, technology capabilities and political pressures. This ensures that every training program allows participants to learn, retain, and retreive relevant information on the job. ACTS trainers are experienced, reputable professionals in the field of laboratory animal science with proven techniques for engaging and teaching all types of audiences.

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Each training program aims to:

-Have a bottom line impact on the business needs of our clients. -Ensure that employee performance is positively im pacted by integrating methods that allow retrieval of information learned. -Guarantee that the training delivery and facilitation are focused on the learning needs of the partici pants and support an environment of learning.

Our training programs are so effective that you dont want to risk not hiring us.

With each client and training program ACTS aims to meet and exeed your every expectation. To deliver this promise we make ourselves available to clients and trainees long after a training program has been delivered or a contract has expired. We will provide advice, answer questions, and provide resources that will help them contimue to meet their needs. We offer a regular training update to provide advice and support for client employees as well as management and training staff. All clients are offered free Lunch and Learn opportunities.

ACTS hires trainers that are committed to highest level of animal welfare and care. Our trainers are passionate about excellence in training and passionate about helping people achieve their best. Experienced and professional trainers that have a proven track record in providing effective and engaging training programs. Every trainer is a specialist that exhibits an enhanced understanding of the subject matter and genuine commitment to people and animals. These qualities naturally add the right energy and passion to every training program. Every member of ACTS will make each participant feel valued, safe, and open to learning new information regardless of past knowledge or experience. We guarantee that you will always have a trainer that is well prepared, professional, engaging, and friendly. ACTS trainers will engage the mind as well as the heart of all that are trained.

One time client. Lifetime relationships.

STRATEGY & VISION

It is our goal to create a stronger sense of empowerment and personal abillity with each person trained. With our 3 Month Check-Up program we are committed to following up with all trainees to ensure proper performance. We use faceto-face meetings and social media interactions to track and encourage excellence.

There is no formula to our trainers. We want our trainers to be as natural as possible in the classroom to create an environment where trainees desire to be trained. Each trainer is a specialist that has been hand picked. We hire trainers that empower excellence.

OUR TRAINERS

Over the years ACTS has identified 5 issues as the most predominant problem areas affecting organizations today. - Incomplete technical knowledge - Poor teamwork - Lack of effective communication - Poor new employee orientation - Inconsistent on-the-job training ACTS offers training programs that identify, target, and resolve your exact needs. Program Development We work with your department leaders to develop a customized training program that meets your specific needs. Onsite Training Training can be provided on your premesis for animal care staff, research staff, and IACUC members. Onsite training solutions include: - Species specific training - Special technique training - AALAS certification classes - IACUC training - General staff training - Management development Consulting Services By hiring ACTS as your consultants allows our experienced staff to: - Identify training deficits - Develop comprehensive training programs - Establish collaborative relationships - Provide training bugetary advice - Customize training solutions - Career coaching for lab animal professionals Training Your Trainers ACTS works with your trainers to improve the necessary skills needed to make them more effective trainers. Areas of focus include: - Confidence - Communication to diverse audiences - Preparation and planning - Self-evaluation - Core technical compentencies - Assessment Webinars ACTS can deliver the same excellent level of training virally. Webinars are an effective tool to keep your staff up-to-date on industry standards and operation techniques.

The idea that effective training can be met using one-size-fits-all programs has been forgotten. Customized training programs provide better solutions simply because every institution has unique challenges. ACTS has provided proven & effective training solutions for all types of institutions. This allows us to start with recommendations that have been effective in similar situations and environments, which shortens the time it takes to deliver a solution that best meets the needs of your organization. Our training is guaranteed because we use experience, current research in training and development, and feed back from our clients to ensure the best fit. Customized programs allow immediate implementation which ensures that time is not wasted. We understand that sometimes learning gaps are not always filled with training but often with improved policies and procedures. We will make sure to address all the concerns impacting performance to improve operational efficiencies. 8 Steps to Assessing and Developing Effective Customized Training Programs 1. Conduct an external and organizational scan. Observing current training program and comparing it with the industry standard. 2. Collect data to identify business needs by talking with organizion leaders to identify problems directly related to the targeted group. 3. Identify potential training interventions 4. Collect data to identify performance, learning, and learner needs. 5. Analyze data 6. Provide analysis feedback (training recommendations vs. non-training recommendations) 7. Begin the training design 8. Follow up to ensure proper performance

TRAininG SuCCESS:
ensure complete satisfaction from the participants that have attended the training. ers a time period after the training has been conducted to confirm that performance has been positively impacted on the job. upper management and surveys after the contract is complete to ensure satisfaction from organization leaders that all operational needs have been met and positively impacted. The ability to properly measure performance and retention of subject matter is criticle to ACTS reasearch and development process. This ensures that participants will be able to apply the knowledge and skills learned immediately after returning to the job.

ACTS uses the following tactics to measure

1. Post training surveys to

2. interviews with manag-

3. Exit interviews with

100% success in the classroom = 100% efficiency in the workplace.

If you agree that your organization provides comprehensive and unique services than you agree that your organization deserves comprehensive and unique training solutions.

TRAINING SOLUTIONS
We stay at at the cutting edge of training and development techniques through membership with the American Society for Training and Development, and the Laboratory Welfare Training Exchange. By studying documents in both the lab animal science and the workplace learning industries, by having discussions with colleagues from all types of research environments, and by continually evaluating our programs.

MEASURABLE SUCCESS
We are not just saying that our training works. We are saying that it is phenominal, and we can back it up. Most of our training services have received close to 100% satisfaction rating from our clients and trainees.

The Wistar institute contacted ACTS with a need to increase the skill set of their trainers and design a hands on training program for the research community. ACTS was able to provide Wistars existing trainers with a greater number of techniques often used in research, they also taught the trainers how to deliver hands on training courses for researchers. At the conclusion of the training the trainers were confident in their ability to perform and teach their newly learned skills. Currently the Wistar animal facility is under major renovation, plans are in place to implement a regular training program for researchers once the facility reopens.

Join the group of satisfied and overjoyed clients that ACTS has accumulated throughout the years. A close to 100% satisfaction rate means that you cant go wrong by hiring us. Give us a call today and start your organizations journey to operational excellence. Let ACTS Take You There! Contact ACTS at: Office: 484.684.7268. Email: info@actstraining.com www.ActsTraining.com 340 Cypress Circle King of Prussia, PA 19406

EXCELLENCE RECEIVED
Since startup, ACTS has experienced rapid growth. We have averaged X% growth each year which shows that we are consistenly building momentum against our competitors and ensuring a long relationship with all of our clients.

As a way of saying thank you for considering ACTS to help you meet your training needs we would like to invite your management team out to eat on us where we can discuss the problems that your organization is experiencing and how we can help resolve them.

SATISFIED CLIENTS

LET ACTS TAKE YOU THERE