Beruflich Dokumente
Kultur Dokumente
explore opportunities for continuing to help is only a phone deliver advice on housing issues, building on call away. the success of our Housing Choices project focus on developing our Help@Home service, to meet the demand from older people for practical support in the home seek funding to support and expand our In Touch telephone befriending scheme
increase the print run of our agenda newspaper in order to widen its distribution and seek further funding to sustain it maintain our commitment to providing quality services that help make later life a greater life
What we did
achieved 2,130 successful outcomes on behalf of clients of our Information, Advice and Advocacy service an increase of 15% on the previous year helped clients maximise their incomes to the value of 387,554 successfully achieved the Advice Quality Standard after an external audit increased average daily attendance at Raleigh House to 44 increased average daily attendance at The Bradbury to 37, with 205 members developed our Saturday Club for people living with dementia, their families and carers, increasing membership to 40 and average attendance to 30 worked with our local authority and health partners on the Kingston at Home project maintained our Service Level Agreement with Kingston Council, which supports our preventative day care and advice services won another years funding for our Fit as a Fiddle programme, and increased the number of participants by 28%, delivering 15 courses to 232 older people with mental health needs generated a Social Return on Investment of 3.50 for every 1 invested in our Fit as a Fiddle project, winning the Guardian Public Services Award for Care of Older People 2011
launched a new Stay Well at Home service, building on our earlier successful StayWell and Home Response pilot projects, dealing with 362 cases from September 2011 to March 2012 exceeded all the outcomes targets set by our local authority for our Handyperson service, achieving 100% satisfaction ratings from customers developed our expertise to offer specialist advice on housing issues through our continuing partnership with FirstStop expanded our Help at Home service, with 84% of service users who participated in a survey agreeing Volunteering for me has only that the service had helped them been a good experience. It has maintain their health
given me back my self-esteem kept in regular contact with 55 and confidence. isolated people through our In Touch telephone befriending scheme
published and distributed 12,000 copies of agenda news delivered healthy cooking skills via our Cook & Eat workshops were shortlisted for the 2011 Charity Times Awards, which recognise dedication, professionalism, integrity and impact in the charity sector added capacity to our activities to the value of 237,236 through the time donated by our 100+ volunteers completed our intergenerational project, A Significant Other commenced work on our Lend a Hand project working with carers of people nearing the end of their lives successfully renewed our ISO9001: 2008 quality standard after an external audit
had over the past year. I shall never be able to thank you enough. IAA user
develop our services for people living with dementia, their families and carers, building on our successful Saturday Club model achieve all the targets of our new Fit as a Fiddle programme funded by NHS Kingston and ensure this evidence-based work will continue beyond 2013 achieve all the targets of our Stay Well at Home service, demonstrating its effectiveness and value in supporting older peoples independence and well-being explore options for the development of our In Touch telephone befriending scheme increase the capacity of our Help@Home service, to meet the demand for high quality practical help and support in the home review the options to sustain our Handyperson service, working with our local authority partners explore opportunities to enhance our housing-related services meet the targets of our Lend a Hand project, working with carers of people nearing the end of their lives invest in our IT infrastructure to support our organisational development for the next five years launch a new website, with improved accessibility standards maintain our commitment to providing quality services that help make later life a greater life
I know I have only to turn to the Raleigh day centre and the staff and I feel so confident and supported by them, you have no idea all the things the team do. Carer
Contact us:
Telephone: 020 8942 8256 Web: ageconcernkingston.org Raleigh House, 14 Nelson Road New Malden, KT3 5eA