You are on page 1of 49

Global Consulting Thought Leadership FY11 Q3

Global Consulting Knowledge Management Knowledge Exchange

Table of contents
Master client and prospect conversations with thought leadership As One Deloitte Research Deloitte Review Human Capital Strategy & Operations Technology Industry-specific reports 3 5 11 14 19 22 26 36

Legend

Deloitte Research

POV

Industry report

Article

Survey

Master client and prospect conversations with thought leadership


Clients and prospects expect you to bring Deloittes point of view to the conversation. Gain a competitive edge with thought leadership. This Consulting Thought Leadership Quarterly Report allows you to quickly view a cross-sample of these timely points of view. See a piece of thoughtware that interests you or might be relevant to a client? Click on the link to read more. Looking for a broader selection? More than 5,000 pieces of consulting thought leadership are readily available for you to access in the Knowledge Exchange (KX) Consulting Thought Leadership site. Three hundred new pieces of thought leadership are contributed to KX each quarter from all service areas and industries, and 40+ member firms. Deloittes unique perspective on current issues in the marketplace gives us a distinctive edge when it comes to delivering value to clients. Visit the Consulting Thought Leadership site to access the latest best-in-class Consulting thought leadership materials and connect with innovation and eminence activities around the globe.

Not only is thought leadership used for developing a proposal, but also when you are delivering a project. And to find theres a new document that is relevant to client that also helps you to develop and create a stronger relationship with client.
Carlos Millan, Partner, Mexico.

As One
As One is a new service offering to help our clients understand whether the conditions are in place in their organizations to successfully execute their strategic goals.

As One
As One Book Summaries: Introduction, Chapters, Conclusion, and Deloitte Case Study
These are PowerPoint documents that summarize the introduction, chapters, conclusion, and Deloitte case study in the As One book. u Read the report Country: Global (GL) Contact: Stephen Langton Marketing contact: Pom Somkabcharti As One Deloitte Research Deloitte Review Human Capital

As One Core Concepts Points of View


Use these POVs with clients to briefly describe and bring to life the three core As One concepts. u Read the report Country: Australia Contact: Gerhard Vorster Marketing contact: Michael Tarlinton u Read the report Country: Canada Contact: Margot Thom Marketing contact: Roula Michailidis u Read the report Country: Netherlands Contact: Marc Burger Marketing contact: Mireille Spapens u Read the report Country: South Africa Contact: Gert de Beer Marketing contact: Lungile Mahluza u Read the report Country: United Kingdom Contact: Simon Holland Marketing contact: Elissa Coward u Read the report Country: United States Contact: Andy Garber Marketing contact: Suzanne Gylfe Return to the table of contents and legend Strategy & Operations Technology Industry-specific reports

Global Consulting Thought Leadership FY11 Q3

As One
As One Generic Points of View
Use these POVs with clients as a takeaway for describing the core As One concepts and service offering. u Read the report Country: Australia Contact: Gerhard Vorster Marketing contact: Michael Tarlinton u Read the report Country: Canada Contact: Margot Thom Marketing contact: Roula Michailidis u Read the report Country: Netherlands Contact: Marc Burger Marketing contact: Mireille Spapens u Read the report Country: South Africa Contact: Gert de Beer Marketing contact: Lungile Mahluza u Read the report Country: United Kingdom Contact: Simon Holland Marketing contact: Elissa Coward u Read the report Country: United States Contact: Andy Garber Marketing contact: Suzanne Gylfe As One Deloitte Research Deloitte Review Human Capital Strategy & Operations Technology Industry-specific reports

Return to the table of contents and legend

Global Consulting Thought Leadership FY11 Q3

As One
As One Inside Post-Merger Integration (PMI) Points of View
Use these POVs with clients as a takeaway for describing the integration of Post-Merger Integration (PMI) and the core As One concepts and service offering. u Read the report Country: Australia Contact: Gerhard Vorster Marketing contact: Michael Tarlinton u Read the report Country: Canada Contact: Margot Thom Marketing contact: Roula Michailidis u Read the report Country: Netherlands Contact: Marc Burger Marketing contact: Mireille Spapens u Read the report Country: South Africa Contact: Gert de Beer Marketing contact: Lungile Mahluza u Read the report Country: United Kingdom Contact: Simon Holland Marketing contact: Elissa Coward u Read the report Country: United States Contact: Andy Garber Marketing contact: Suzanne Gylfe As One Deloitte Research Deloitte Review Human Capital Strategy & Operations Technology Industry-specific reports

Return to the table of contents and legend

Global Consulting Thought Leadership FY11 Q3

As One
As One Inside Shared Services Points of View
Use these POVs with clients as a takeaway for describing the integration of Shared Services and the core As One concepts and service offering. u Read the report Country: Australia Contact: Gerhard Vorster Marketing contact: Michael Tarlinton u Read the report Country: Canada Contact: Margot Thom Marketing contact: Roula Michailidis u Read the report Country: Netherlands Contact: Marc Burger Marketing contact: Mireille Spapens u Read the report Country: South Africa Contact: Gert de Beer Marketing contact: Lungile Mahluza u Read the report Country: United Kingdom Contact: Simon Holland Marketing contact: Elissa Coward u Read the report Country: United States Contact: Andy Garber Marketing contact: Suzanne Gylfe As One Deloitte Research Deloitte Review Human Capital Strategy & Operations Technology Industry-specific reports

Return to the table of contents and legend

Global Consulting Thought Leadership FY11 Q3

As One
As One Inside Strategy Points of View
Use these POVs with clients as a takeaway for describing the integration of strategy and the core As One concepts and service offering. u Read the report Country: Australia Contact: Gerhard Vorster Marketing contact: Michael Tarlinton u Read the report Country: Canada Contact: Margot Thom Marketing contact: Roula Michailidis u Read the report Country: Netherlands Contact: Marc Burger Marketing contact: Mireille Spapens u Read the report Country: South Africa Contact: Gert de Beer Marketing contact: Lungile Mahluza u Read the report Country: United Kingdom Contact: Simon Holland Marketing contact: Elissa Coward u Read the report Country: United States Contact: Andy Garber Marketing contact: Suzanne Gylfe As One Deloitte Research Deloitte Review Human Capital Strategy & Operations Technology Industry-specific reports

As One Point of View for Client Discussions


This POV was created to be used with clients to provide an overview of As One and its core elements. Contact: Frederick D. Miller u Read the report Marketing contact: Suzanne Gylfe Country: United States Return to the table of contents and legend

Global Consulting Thought Leadership FY11 Q3

Deloitte Research

Deloitte Research
2011 Global Economic Outlook: Q1
As developed economies transition out of the crisis and into sustainable recovery, a bigger and longer-term transition is underway. u Read the report Country: Global (GL) Contact: Ira Kalish Marketing Contact: Shiva Standifur As One Deloitte Research Deloitte Review Human Capital Strategy & Operations

Asia Pacific Economic Outlook


Technology Industry-specific reports

December 2010 The December 2010 edition of the Asia Pacific Economic Outlook gives a near-term outlook for China, Japan, Malaysia, and South Korea. Contact: Ira Kalish Marketing Contact: Rebecca Lam

January 2011 The January 2011 edition of the Asia Pacific Economic Outlook gives a near-term outlook for Australia, China, India, and Japan. Contact: Ira Kalish Marketing Contact: Shiva Standifur

February 2011 The February 2011 edition of the Asia Pacific Economic Outlook gives a near-term outlook for Australia, China, Japan, and Thailand. Contact: Ira Kalish Marketing Contact: David Redhill

Return to the table of contents and legend

Click here to see all Asia Pacific Economic Report editions in KX


11 Global Consulting Thought Leadership FY11 Q3

Deloitte Research
To friend or not? New insights about social networks in the life sciences industry
Social networks can potentially transform how doctors treat their patients and how patients and consumers manage their conditions. The life sciences industry is sitting on the sidelines waiting for more regulatory guidance. Part of the hesitation may be because the industry thinks of social networks as marketing. In reality, social networks are promising as tools that let the company collect information from, communicate to, and collaborate with people outside company walls. u Read the report Country: United States Contact: Christopher Franck Marketing contact: Shiva Standifur As One Deloitte Research Deloitte Review Human Capital Strategy & Operations Technology Industry-specific reports

Return to the table of contents and legend

12

Global Consulting Thought Leadership FY11 Q3

Deloitte Review
Deloitte Review is a semi-annual magazine showcasing a selection of articles including original research and viewpoints on topics of particular interest to executives and especially to our clients. It is published in the summer and winter. The following pages provide a summary and link to each of the individual articles contained in the latest edition of the Deloitte Review (Issue 8, 2011).

Deloitte Review
Deloitte Review: Beyond the contract: Driving value from the renegotiation process
The recent economic downturn has underscored the difficulties involved in the area of managing third-party spend, making contract renegotiations even more center stage. That puts the focus on the numbers, which can be relevant. However, it can also be problematic as it can underplay the importance of the renegotiation process as an opportunity to reassess operational efficiencies. Contact: Peter Blatman u Read the report As One Deloitte Research Deloitte Review Human Capital Strategy & Operations

Deloitte Review: Beyond the Numbers - Analytics as a Strategic Capability


Uncovering the realities that lie behind the data is what business analytics is all about. Precisely because they are hidden to the casual observer, they lend competitive advantages to the organizations that discover and implement them in business first. Ironically, something like this very process is needed to make sense of the mountains of literature that have accumulated around the field of business analytics itself. Contact: John Lucker u Read the report

Technology Industry-specific reports

Deloitte Review: Caught in the middle


How can companies lessen the risk of becoming a national news story due to improper payments caused by the misdeeds of a subcontractor or even one of their own employees? And how can they curb their own revenue leakage attributable to accidental or fraudulent payments? The answer may lie in adopting strategies similar to those that the government is beginning to use to proactively root out waste, fraud, abuse, and errors. u Read the report Contact: Pasquale Nigro Return to the table of contents and legend

14

Global Consulting Thought Leadership FY11 Q3

Deloitte Review
Deloitte Review: Common Good
Lord Green and Deloitte Review European Editor Christopher Gentle discuss key themes taken from Lord Greens recent book Good Value and reflect on the financial crisis and the new forces likely to shape business in the future. Contact: Christopher Gentle u Read the report As One Deloitte Research Deloitte Review Human Capital Strategy & Operations

Deloitte Review: Did you say free?


Free is well on its way to becoming a sustainable, meat-and-potatoes business model for companies that make money by giving something away. But many think these are just the beginning of a dramatic and fundamental shift in pricing, with more traditional companies already jumping on the bandwagon. u Read the report Contact: Mike Simonetto Technology Industry-specific reports

Deloitte Review: Diversity as an engine of innovation


Increasingly, retailers and consumer goods companies must embrace diversity as a market force, and that includes diversifying their workforcesnot simply to do what is right, but because they know that a diverse employee base will drive affinity with and understanding of the customer. The numbers support this. Contact: Alison Paul u Read the report Return to the table of contents and legend

15

Global Consulting Thought Leadership FY11 Q3

Deloitte Review
Deloitte Review: Rank Ignorance
Three years ago, Deloitte Consulting LLP launched The Persistence Project to identify the management practices that contribute most to sustained, superior corporate performance. Preliminary results have been published in the Harvard Business Review and the Annals of Applied Statistics. This article is the third in a series, providing a preview of the projects findings. Contact: Mumtaz Ahmed u Read the report As One Deloitte Research Deloitte Review Human Capital Strategy & Operations

Deloitte Review: Red Ink Rising - Navigating the perils of public debt
States, provinces, cities, and nations worldwide now face an existential threat in the form of a massive fiscal imbalance. Currently, federal debt in the United States is north of $13 trillion, or about 95 percent of GDP. State budgets are similarly bleak. How to deal with that crisis will be the most essential and pressing issue facing every one of the 26 new governors taking office in 2011. Contact: Bob Campbell u Read the report Technology Industry-specific reports

Deloitte Review: Smarter Moves


Growth and survival hinge on penetrating and scaling operations in rapidly growing and emerging markets unlocked by globalization. Thats a tough challenge, especially when the critical market and production opportunities and critical talent are often not in the same country. The traditional, and still the most widespread, approach to international assignments often fails to meet the specific needs of both the business and the assignee, leaving key business goals unfulfilled and key talent development priorities unaddressed. u Read the report Contact: Jeff Schwartz Return to the table of contents and legend

16

Global Consulting Thought Leadership FY11 Q3

Deloitte Review
Deloitte Review: The Corporate Lattice - A strategic response to the changing world of work
The corporate ladder has been the de facto standard shaping the way companiessometimes consciously and sometimes nothave operated for the past century. But deeply held ladder assumptions are limiting our ability to respond to the changing corporate landscape. Continuing to invest for the future using yesterdays blueprint is futile. Whats needed is a new model for driving agility and high performance in todays world of work. Contact: Cathleen Benko u Read the report As One Deloitte Research Deloitte Review Human Capital Strategy & Operations

Deloitte Review: The Great Debate - Inflation, deflation, and the implications for financial management
As the economy bounces between recession and recovery, there would seem to be compelling signals for a forecast in either direction. This keeps economists fully employed, but offers scant comfort to business leaders facing what may be an unprecedented environment. Financial executives have to make a bet. The decision is made all that more difficult because few senior managers have ever had to deal with either high inflation or deflation in their careers. u Read the report Contact: Carl Steidtmann

Technology Industry-specific reports

Return to the table of contents and legend

17

Global Consulting Thought Leadership FY11 Q3

Human Capital

Human Capital
The Emperors new clothes: Confronting the illusion of high-performance senior teams
No organization should take the risks associated with a dysfunctional senior management team, regardless of how strong the leader is. There is just too much at stake and too much evidence on the link between performance of the senior management team and organizational performance. What is it about these exceptional senior teams that contribute to higher team and organizational performance? The answer lies in their ability to build and sustain core team competencies. Contact: Heather Stockton u Read the report Marketing contact: Roula Michailidis Country: Canada As One Deloitte Research Deloitte Review Human Capital Strategy & Operations Technology Industry-specific reports

Executive perspectives on diversity in the retail and consumer products industries


Volumes have been written about the importance of diversity to business. This report presents a different perspective. It not only outlines the opportunities presented by diversity, it explores the real-world experience of multiple industry executives who have forged the critical connection between their multicultural consumers and their multicultural workforces. u Read the report Country: United States Contact: Thom McElroy Marketing contact: Shelley McNeill

Talent Edge 2020: Blueprints for the new normal


As companies worldwide struggle to move beyond the great recession, many executives recognize the need to develop talent strategies to meet the demands of the new normal. With key trends such as globalization and the aging workforce in mind, leaders need to find the right balance between economic realities and investment requirements as they position their companies for success in the next decade. Contact: Margot Thom u Read the report Marketing contact: Shelley McNeill Country: United States

Return to the table of contents and legend

19

Global Consulting Thought Leadership FY11 Q3

Human Capital
The gender dividend: Making the business case for investing in women
What will the next phase of sustainable economic growth look like? Theres growing evidence that leaders around the world in both the public and private sectors should be examining this problem from an unexpected vantage point: gender. Fully integrating women into both the workplace and the marketplace can yield a significant returnwhat can be called the Gender Dividend. u Read the report Country: United States Contact: Sally DAmato Marketing contact: Shelley McNeill As One Deloitte Research Deloitte Review Human Capital Strategy & Operations Technology Industry-specific reports

Return to the table of contents and legend

20

Global Consulting Thought Leadership FY11 Q3

Strategy & Operations

Strategy & Operations


A tale of two capital markets: Critical playbooks for both sides
Depending on where you stand, the debt maturity crunch ahead could either look like a crack in the pavement or the entrance to the Grand Canyon. All signs point to the increasingly important need for CEOs, CFOs, and boards to tighten alignment between their business and financial strategieswith very different playbooks for those on different sides of the divide. u Read the report Country: Global (GL) Contact: Paul Robinson As One Deloitte Research Deloitte Review Human Capital Strategy & Operations

CFO Global Insights: Q4 2010 Report


This publication summarizes findings from recent CFO surveys of various member firms and identifies key themes around current CFO sentiment and priorities, on a global level. The objective of this report is to provide multinational CFOs with access to information and insights into their respective markets. u Read the report Country: Global (GL) Contact: Paul Robinson Marketing contact: Mimi Lee

Technology Industry-specific reports

Integrated assets
While distressed asset transactions can be advantageous for both the acquirer and the target, the role of creditors, bankruptcy courts, and competitive bidders can constrain time and information, leading to less complete financial and operational due diligence. These complications create a unique set of hazards and constraints that differentiates distressed M&A from traditional M&A activities. u Read the report Country: Middle East Contact: Tom Williamson Marketing contact: Rana Salhab Return to the table of contents and legend

22

Global Consulting Thought Leadership FY11 Q3

Strategy & Operations


Is there a PR manager
Today, the Middle East lags behind in its understanding of public relations (PR). However, numerous business executives are starting to realize the added value of PR with respect to providing exposure at a minimal cost and being a highly-valuable tool in countering a crisis. It is a fact, however, that businesses in the region still have a long way to go before reaching a deep understanding of PR and how the practice can add value to their business. u Read the report Country: Middle East Contact: Ayad Nahas Marketing contact: Rana Salhab As One Deloitte Research Deloitte Review Human Capital Strategy & Operations Technology Industry-specific reports

Risk Management: Thriving in uncertain times by creating a Risk Intelligent Enterprise


How do organizations ensure that they achieve their strategic objectives despite astonishing uncertainty and turbulence? What is their appetite for risk and risk tolerance? What are the best ways for boards to make certain that enterprise value and risk are being appropriately managed? These are some of the critical questions in the minds of executives and board directors. Organizations need to survive and thrive despite increasingly volatile conditions. u Read the report Country: South Africa Contact: David Kennedy Marketing contact: Liesel Willner

Improving marketing effectiveness: Leading practices in marketing accountability


In the recent economic climate, where growth strategies and marketing budgets are under increasing scrutiny, it has never been more important for the CMO to be able to communicate and justify the key role of marketing in delivering cash flow and equity to the organization. In this report you will see how our research has highlighted key themes on marketing measurement, accountability, and strategic alignment, which ultimately impact marketing effectiveness. u Read the report Country: United Kingdom Contact: Robert Bryant Marketing contact: Eileen Whelan Return to the table of contents and legend

23

Global Consulting Thought Leadership FY11 Q3

Strategy & Operations


A tale of two operating models
Restructuring a companys operating model is a powerful way to reduce costs and improve business performance. But the right approach to restructuring depends on a companys situation. This article is the first in a three-part series about operating model restructuring. It provides an overview of the two distinct approaches to restructuring, and offers practical and proven advice to help a company get started down the right path. u Read the report Country: United States Contact: Douglas Tuttle Marketing contact: Susanna Parry-Hoey As One Deloitte Research Deloitte Review Human Capital Strategy & Operations

CFO Insights: IFRS - Are your ERP systems ready?


Accounting standards worldwide are shifting to or converging with International Financial Reporting Standards (IFRS). The movement to IFRS can impact key processes and systems in treasury, payroll, general ledger, financial instruments, and asset management, to name a few. Thus, a finance transformation project conducted in conjunction with an IFRS assessment that effectively maps IFRS-related changes into the ERP can yield efficiencies for both initiatives, which could be significant. Contact: Glen Feinberg u Read the report Marketing contact: Susanna Parry-Hoey Country: United States Technology Industry-specific reports

The next chapter in consumer lending


Offers insights into how consumers are dealing with the aftermath of the financial crisis and recession of 20072009. The highlights discussed here are just a small sampling of the data points and trends that were unearthed. Deloitte is currently sharing these insights with clients and helping them to strategize on how the survey results can help their businesses. u Read the report Country: United States Contact: Matthew David Marketing contact: Susanna Parry-Hoey Return to the table of contents and legend

24

Global Consulting Thought Leadership FY11 Q3

Technology

Technology
Deloitte analytics: Uncommon insights
Although data analysis is not always considered a strategic priority, failing to derive key business insights from data can result in lost revenue, lost confidence, compliance problems, competitive pressures, customer dissatisfaction, and more. In the face of these challenges, analytics is no longer a luxuryits a necessity. Successful business analytics requires three powerful engines: deep sector knowledge, broad functional capabilities, and a high degree of technical sophistication. Deloitte brings a big-picture approach, combining each of these strengths to provide unmatched services. Contact: Adelaide Israelian u Read the report Marketing contact: Roula Michailidis Country: Canada As One Deloitte Research Deloitte Review Human Capital Strategy & Operations

Have your cake and eat it too


Mitigate risk and improve returns on IT projects with performance-based procurement. u Read the report Country: Canada Contact: ma Thurairajah Marketing contact: Roula Michailidis

Technology Tech Trends 2011

Industry-specific reports

Renew? Restructure? Rebid? How to optimize the value of your outsourcing agreements
Companies of all sizes in virtually every sector rely on outsourcers for the delivery of critical services. Evolving markets and shifting economic conditions can create unanticipated outsourcing risks. Although a suboptimal outsourcing contract could create a significant business challenge, it doesnt have to. The key is to review your contracts on a regular basis with an eye toward mitigating risks and addressing new business realities and requirements. u Read the report Country: Canada
26 Global Consulting Thought Leadership FY11 Q3

Contact: Gordon Shields Marketing contact: Roula Michailidis

Return to the table of contents and legend

Technology
Knowing me, knowing you
Social media, by definition, is media for social interaction. With multiple articles appearing daily representing opposing views on social media, it may get a bit confusing where the truth lies. As always, it is somewhere in the middle. Organizations should have clear guidelines for the use of these media, however, so that a potentially positive tool does not prove to be a poisoned chalice. u Read the report Country: Middle East Contact: Maya Rafii Marketing contact: Rana Salhab As One Deloitte Research Deloitte Review Human Capital Strategy & Operations Technology Tech Trends 2011

IT strategy and effectiveness: In pursuit of IT excellence


Stringent cost control is a fact of life for the foreseeable future and IT organizations have to adapt to this leaner world. Simultaneously, companies are looking to IT to support and enable the business growth agenda. How IT meets these potentially conflicting priorities will help determine the winners and the losers, and IT effectiveness will be a key contributor to the overall performance of IT. This study examines how various organizations are set to meet these challenges. u Read the report Country: United Kingdom Contact: Stephen Mercer Marketing contact: Eileen Whelan

Industry-specific reports

Cloud computing - Is ITIL v3 still relevant?


This paper discusses the critical roles that ITSM and the IT Infrastructure Library (ITIL v3) framework play in integrating cloud computing technologies and services into a comprehensive IT services portfolio that realizes business value. For each of the ITIL v3 service life cycle phases we present key impacted processes critical to a cloud service model. u Read the report Country: United States Contact: Mitch Kenfield Marketing contact: Heidi Boyer Return to the table of contents and legend

27

Global Consulting Thought Leadership FY11 Q3

Technology
Seven principles of sustainable analytics
Business intelligence is not enough anymore. Data volumes, global sourcing models, and an ever-changing regulatory environment have rendered traditional business intelligence capabilities inadequate to capture deep insight into business performance. This article discusses seven key principles applied by leading companies to meet the challenge of implementing deep, sustainable analytics and capture more value from their analytics investments. u Read the report Country: United States Contact: Jane Griffin Marketing contact: Heidi Boyer As One Deloitte Research Deloitte Review Human Capital Strategy & Operations

The promise of advanced supply chain analytics


The problem with current supply chain visibility and analytical models is that discovering or learning what happened in the past no longer provides a competitive advantage. The speed of business is outpacing the level of insight into the supply chain. We should turn our attention to modeling and predicting the future, enabling centralized insight coupled with decentralized action, to allow for the gathering and synthesis of data at a much more rapid pace. u Read the report Country: United States Contact: Jerald ODwyer Marketing contact: Susanna Parry-Hoey Technology Tech Trends 2011

Industry-specific reports

Whos really responsible for analytics?


You are convinced that you need to ante up and enhance your enterprise analytics capabilities. Its a worthy cause to be sure, but now you need to decide whos responsible for the effort, and that is a vexing question. This column presents two arguments: one for the chief data officer to control the analytics effort, and another for the CFO to do so instead. u Read the report Country: United States Contact: Jane Griffin Marketing contact: Heidi Boyer

Return to the table of contents and legend

28

Global Consulting Thought Leadership FY11 Q3

Technology
Tech Trends 2011
Deloittes annual Technology Trends report examines the ever-evolving landscape of technology put to business use. Although it is written from the perspective of the CIO, it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges. This report shares the technology trends we see as relevant for 2011, clustered in two categories: (Re)Emerging Enablers are trends that many technology executives have spent time, thought and resources on in the past. Visualization Almost-Enterprise Applications Cyber Intelligence CIOs as Revolutionaries The End of the Death of ERP Disruptive Deployments present significant new opportunities to improve business processes, rethink operations or even enter into new business models. Real Analytics Social Computing User Engagement Applied Mobility Capability Clouds Woven through many of the trends is the growing convergence of cloud, social and mobile computing, analytics and cyber fundamentally changing how information is accessed and used in business operations and decision-making. The focus is less on the mechanics of technology. The mentality of theres an app for that captures the essence of this change, engaging users wherever and whenever they choose. Return to the table of contents and legend As One Deloitte Research Deloitte Review Human Capital Strategy & Operations Technology Tech Trends 2011

Industry-specific reports

29

Global Consulting Thought Leadership FY11 Q3

Technology
Tech Trends 2011
2011 Technology Trends: The natural convergence of business and IT
Deloittes annual Technology Trends report examines the ever-evolving landscape of technology put to business use. Although it is written from the perspective of the CIO, it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges. This report shares the technology trends we see as relevant for 2011, clustered in two categories: (Re)Emerging Enablers and Disruptive Deployments. u Read the report Country: United States Contact: Mark White Marketing contact: Heidi Boyer As One Deloitte Research Deloitte Review Human Capital Strategy & Operations Technology Tech Trends 2011

2011 Tech Trends overview deck: The natural convergence of business and IT
Woven through many of the trends is the growing convergence of cloud, social, and mobile computing, which is fundamentally changing how information is accessed and used in business operations and decision-making. The mentality of theres an app for that captures the essence of this change, engaging users wherever and whenever they choosefocused on purpose and business value, not the underlying mechanics of the technology. u Read the report Country: United States Contact: Mark White Marketing contact: Heidi Boyer

Industry-specific reports

One Page Overview of Tech Trends 2011: The natural convergence of business
Deloittes annual Technology Trends report examines the ever-evolving landscape of technology put to business use. Topics are chosen based on their potential business impact over the next 18 months. Each has demonstrated significant momentum and potential to have an impactand each is important enough to support immediate consideration. Contact: Mark White u Read the report Marketing contact: Heidi Boyer Country: United States

Return to the table of contents and legend

30

Global Consulting Thought Leadership FY11 Q3

Technology
Tech Trends 2011
Tech Trends 2011 Chapter 1: Visualization
Business users have normally complained about their lack of visibility to their data, as well as the limited options for manipulating and exploring the information affecting their business. Organizations are achieving new and sometimes surprising insights through innovative new ways for user interaction, such as multi-touch interfaces, mobile device views, and social network communities. This is driving more personalized connections between stakeholders and the underlying information. u Read the report Country: United States Contact: David Steier Marketing contact: Heidi Boyer As One Deloitte Research Deloitte Review Human Capital Strategy & Operations

Tech Trends 2011 Chapter 2: Almost-Enterprise Applications


Almost-enterprise solutions represent a way to deploy new capabilities more quickly than with traditional IT. Yet these solutions often dont feature the same abilities of traditional enterprise solutions. They are Internet-based, easily shared, and inherently scalable via their cloud backbone. The resulting exposure could be significant, including the possibility of business disruption, security and privacy risks, and intellectual property violations. CIOs must anticipate this reemerging trend. u Read the report Country: United States Contact: John Peto Marketing contact: Heidi Boyer

Technology Tech Trends 2011

Industry-specific reports

Tech Trends 2011 Chapter 3: Cyber Intelligence


Security and privacy continue to be at the top of the CIOs agenda. Many businesses have the capability to detect and react to specific breaches, but they do not have the capacity to get ahead of emerging cyber threats and create a landscape that is hostile toward future intrusion. Cyber intelligence represents a more sophisticated and full framework of threat management tactics. u Read the report Country: United States Contact: Theodore Dezabala Marketing contact: Heidi Boyer Return to the table of contents and legend

31

Global Consulting Thought Leadership FY11 Q3

Technology
Tech Trends 2011
Tech Trends 2011 Chapter 4: CIOs as Revolutionaries
CIOs should be more than strategists; they must also be catalysts for revolution. Consumers and employees today expect new ways to interact with business. Meeting those expectations requires advances in mobile and social channels, with services enabled by cloud computing. The CIO is the executive uniquely positioned to understand these trends and put them to work for the businesstaking a leadership position in the front lines of business innovation and performance. u Read the report Country: United States Contact: Matthew Law Marketing contact: Heidi Boyer As One Deloitte Research Deloitte Review Human Capital Strategy & Operations

Tech Trends 2011 Chapter 5: The end of the Death of ERP


ERP is not going away, and its not going into the cloudsat least not soon. In fact, mature, core, on-premise enterprise applications managing critical business information assets are the foundation on which cloud, mobile, and social computing offerings are being integrated for enterprise value. CIOs need focus and determination to maintain this core while also delivering positive disruption from new technologies and deployments. u Read the report Country: United States Contact: William Allison Marketing contact: Heidi Boyer

Technology Tech Trends 2011

Industry-specific reports

Tech Trends 2011 Chapter 6: Real Analytics


The tempo of global competition, challenges in meeting demands for talent, and drive for competitive advantage push businesses to do more with their information assets. CIOs need multiple analytics options at their disposal: advisory, transformational, managed, and subscription. With these options, the CIO can bring real analytics to the enterpriseactually acting as the chief information officer, not the chief IT officer. u Read the report Country: United States Contact: John Lucker Marketing contact: Heidi Boyer Return to the table of contents and legend

32

Global Consulting Thought Leadership FY11 Q3

Technology
Tech Trends 2011
Tech Trends 2011 Chapter 7: Social Computing
Not long ago, when a business leader was networking, it wasnt within the realm of data processingit was personal. IT tried to provide support; many were useful, but around the edges and focused on repositories. The real and unmet need was to connect people to people and to dynamic structured and unstructured information flowstools and platforms designed to shrink the world and connect the (people) networks, independent of time and place. u Read the report Country: United States Contact: Douglas Palmer Marketing contact: Heidi Boyer As One Deloitte Research Deloitte Review Human Capital Strategy & Operations

Tech Trends 2011 Chapter 8: User Engagement


CIOs are being asked to provide more useful and usable solutions for end users, and to put information and process automation in the right context at the point of business need. They are also being asked to enable risk-intelligent, decisive action without stifling creativity. Driven by consumer-based experiences, radically altered end-user demands are accelerating enterprise adoption of emerging Web X.0 technologies and forcing a rethink of the services provided via technology. u Read the report Country: United States Contact: Jaco Van Eeden Marketing contact: Heidi Boyer

Technology Tech Trends 2011

Industry-specific reports

Tech Trends 2011 Chapter 9: Applied Mobility


This year mobile applications (apps) are rightly becoming the enterprise priority, and not just for business-to-consumer use. Businesses are launching their own in-house app stores while embracing a growing set of third-party mobile applications geared toward transactional, analytical, and social computing capabilities. Mobile channels are a competitive advantage for customer connection, while innovative internal uses of mobility drive business process improvements and new business models. u Read the report Country: United States
33 Global Consulting Thought Leadership FY11 Q3

Contact: David Smud Marketing contact: Heidi Boyer

Return to the table of contents and legend

Technology
Tech Trends 2011 Chapter 10: Capability Clouds
The first generation of capacity cloud services has been built around standard system layers. The new generation of capability cloud services adds new business process functions to produce an integrated business capability: instead of storage-as-a-service, the analytics cloud; instead of email-as-a-service, the collaboration cloud; instead of identity-management-as-a-service, the security cloud. Further value can result from blending people, process, and technology elementsdelivering affordable or experienced resources for a wide range of business tasks. u Read the report Country: United States Contact: Chris Weitz Marketing contact: Heidi Boyer As One Deloitte Research Deloitte Review Human Capital Strategy & Operations Technology Tech Trends 2011

Industry-specific reports

Return to the table of contents and legend

34

Global Consulting Thought Leadership FY11 Q3

Industry-specific reports

Industry-specific reports
Consumer Business & Transportation
Consumer 2020: Reading the signs
This study draws together insights into economic and demographic trends, considerations of finite resources, and the dramatic impact of technology on our daily lives, in order to make predictions about how our attitudes and patterns of consumption will change over the next decade. u Read the report Country: Global (GL) Contact: Alison Paul Marketing contact: Kathryn Cordes As One Deloitte Research Deloitte Review Human Capital Strategy & Operations

Global Powers of Retailing 2011: Leaving Home


The 14th annual Global Powers of Retailing identifies the 250 largest retailers around the world. It also examines trends for retailers to consider as they plan their growth strategies and discusses Q ratioa way of drawing inferences about the future performance of retailers by examining current financial information. This years report focuses on what globalization means for retailers Contact: Lawrence Hutter u Read the report Marketing contact: Kathryn Cordes Country: Global (GL)

Technology Industry-specific reports Consumer Business and Transportation Energy & Resources Financial Services Life Sciences & Health Care

A walk down the grocery aisle: Executive survey results exploring private label and national brands
To compete in a world of private label goods, developing clearly differentiated national brands, creating unique products, and renouncing reckless promotions are table stakes. As American consumers continue to add private label products to their shopping carts, consumer product and retail executives agree that as far as trends go, this one is here to stay. u Read the report Country: United States Contact: Patrick Conroy Marketing contact: Kaite Armour

Public Sector Technology, Media & Telecommunications

Return to the table of contents and legend

36

Global Consulting Thought Leadership FY11 Q3

Industry-specific reports
Consumer Business & Transportation
Why Wi-Fi? In-store engagement with the constantly connected consumer
Wi-Fi in particular enhances the consumers ability to stay connected anytime and anywhere. With Wi-Fi, the second a shopper walks into the store, the point of sale expands from the register to the customers mobile device. Yet many retailers today are still missing out on this opportunity to increase customer engagement and conversion, and thus sales, because they have yet to install or enhance Wi-Fi in their stores. u Read the report Country: United States Contact: Kasey Lobaugh Marketing contact: Bill Michalisin As One Deloitte Research Deloitte Review Human Capital Strategy & Operations Technology Industry-specific reports Consumer Business and Transportation Energy & Resources Financial Services Life Sciences & Health Care Public Sector Technology, Media & Telecommunications

Return to the table of contents and legend

37

Global Consulting Thought Leadership FY11 Q3

Industry-specific reports
Energy & Resources
Oil and Gas reality check 2011: A look at 10 of the top issues facing the oil sector
This is the second year Deloittes Global Energy & Resources group has published its oil and gas trends and issues analysis for the year ahead. The methodology for developing this report included in-depth interviews with clients, energy industry analysts, and the most senior energy practitioners from Deloitte member firms around the world. u Read the report Country: United States Contact: Dick Cooper Marketing contact: Natalie Dickter As One Deloitte Research Deloitte Review Human Capital Strategy & Operations

Power insight: Using analytics to drive performance in the utilities industry


Utilities the world over must realize that the smart revolution is having a disruptive impact on their fairly stable, mature, and conservative industry. In order to succeed in this increasingly competitive and heavily regulated environment, utilities must address these challenges in a structured and strategic fashionby building analytical capabilities via systems, processes, and people, leveraging an enterprise-wide and scalable approach. u Read the report Country: United States Contact: Ryan Hodge Marketing contact: Heidi Boyer

Technology Industry-specific reports Consumer Business and Transportation Energy & Resources Financial Services Life Sciences & Health Care Public Sector Technology, Media & Telecommunications

Return to the table of contents and legend

38

Global Consulting Thought Leadership FY11 Q3

Industry-specific reports
Financial Services
Global risk management survey: Seventh edition
The financial services industry is emerging from an extraordinarily unsettled period, marked by volatility, a lack of liquidity in many financial markets, and heightened systemic risks. Against this backdrop, Deloitte conducted its seventh biennial survey of risk management practices across the industry. The survey found that retail and commercial banks, insurance companies, asset managers, and other financial institutions continue to have significant opportunities to strengthen their risk management processes and tools. u Read the report Country: Global (GL) Contact: Jack Ribeiro Marketing contact: David Merrill As One Deloitte Research Deloitte Review Human Capital Strategy & Operations

Getting back to growth: How the latest technologies can help drive growth in Canadas financial services industry
The global economy is bouncing back and financial services businesses in Canada are renewing their focus on growth. One way to do that is by exploring technologies such as social media, mobile devices, business analytics, and cloud computing. These technologies, which are rapidly gaining momentum in the marketplace, have the potential to drive both short-term revenue growth and a sustainable competitive advantage. However, financial services firms must be careful to avoid the mistake of pursuing technology for its own sake. u Read the report Country: Canada Contact: Victor Bocking Marketing contact: Roula Michailidis

Technology Industry-specific reports Consumer Business and Transportation Energy & Resources Financial Services Life Sciences & Health Care Public Sector Technology, Media & Telecommunications

Banking and Securities Outlook 2011: An unusually uncertain prospect


The outlook offers a high-level analysis of five key areas that are likely to dominate discussion and activity in 2011 and beyond. The areas discussed are: Strategy, Capital, Regulation, Growth, and Technology. u Read the report Country: United States Contact: Robert Contri Marketing contact: David Merrill

Return to the table of contents and legend

39

Global Consulting Thought Leadership FY11 Q3

Industry-specific reports
Financial Services
Forward Focus (Winter 2011): Solvency II from a U.S. perspective
Pressure mounts to adopt global standards as cross-border transactions have increasingly become the standard for doing business. Even insurers who do all of their business in the U.S. are not immune as calls arise for modernization and harmonization of insurance regulations and standards across borders. For the insurance industry, nowhere is this phenomenon more apparent than in the area of solvency modernization. u Read the report Country: United States Contact: Howard Mill Marketing contact: David Merrill As One Deloitte Research Deloitte Review Human Capital Strategy & Operations

Insurance Industry Outlook: High hurdles loom in 2011 and beyond


The U.S. member firms 2011 Industry Outlook for the Insurance sector is now available. Insurers are confronting a multitude of challenges in their quest to achieve top - and bottom-line gains in 2011 and beyond. This report suggests top agenda items and spotlight trends for insurers to consider, including: growing in a slowly recovering economy, including distribution strategies the evolving needs of more price and service-conscious consumers regulatory reform the evolution of enterprise risk management adapting to an increasingly virtual world effective use of technology u Read the report Country: United States Contact: Rebecca Amoroso Marketing contact: Laura Hinthorn

Technology Industry-specific reports Consumer Business and Transportation Energy & Resources Financial Services Life Sciences & Health Care Public Sector Technology, Media & Telecommunications

Return to the table of contents and legend

40

Global Consulting Thought Leadership FY11 Q3

Industry-specific reports
Financial Services
Mobile banking: A catalyst for improving bank performance
As banks develop their strategies for giving customers access to their accounts through mobile devices, they should also regard this emerging platform as a potential catalyst for generating operational efficiencies and as a vehicle for new revenue sources. At the same time, banks must prepare to defend against threats from other financial institutions, and other nonbank competitors, that want to help consumers conduct financial transactions. u Read the report Country: United States Contact: Brian Johnston Marketing contact: Heidi Boyer As One Deloitte Research Deloitte Review Human Capital Strategy & Operations Technology Industry-specific reports Consumer Business and Transportation Energy & Resources Financial Services Life Sciences & Health Care Public Sector Technology, Media & Telecommunications

Return to the table of contents and legend

41

Global Consulting Thought Leadership FY11 Q3

Industry-specific reports
Life Sciences & Health Care
R&D value measurement: Is R&D earning its investment?
Pharmaceutical innovation is facing a fundamental productivity challenge. The growth in investment in R&D has outpaced sales growth, but this has not increased the output of new medicines. CFOs joining the industry from other sectors are pursuing a different and more probing line of questioning. All in all, the historical input-led approach to investmentwhereby R&D can lay claim to 15% to 20% of sales revenueis clearly no long fit for purpose. u Read the report Country: EMEA Contact: Julian Remnant As One Deloitte Research Deloitte Review Human Capital Strategy & Operations

Private health care providers: The prognosis for growth


While several Southeast Asian countries have sophisticated health care capabilities, they are often available to only a select few. With investment in health care a growing priority among these economies, both public and private providers must consider the best methods of delivery if the demands of their populations are to be met. u Read the report Country: Southeast Asia Contact: Janson Yap

Technology Industry-specific reports Consumer Business and Transportation Energy & Resources Financial Services Life Sciences & Health Care Public Sector Technology, Media & Telecommunications

An ethnic perspective on Health Care 2010 - Survey of Health Care Consumers


As part of the 2010 Survey of Health Care Consumers, the Deloitte Center for Health Solutions examined attitudes and behaviors through a prism of many demographic factors, including race and ethnicity. The results showed trends among ethnic and racial groups in medical usage and payments, and how each would prefer to see health care shaped to meet their future needs. Contact: Paul Keckley u Read the report Marketing contact: Dawn Mueller Country: United States
42 Global Consulting Thought Leadership FY11 Q3

Return to the table of contents and legend

Industry-specific reports
Life Sciences & Health Care
Choices and capabilities for health plans: Are you ready for reform?
The world of health care was complex enough when everyone understood the rules. Now the old rules are gone and the new ones are still a work in progress. In the wake of health reform, smart organizations are questioning their basic assumptions about their value propositions, then adapting, working to turn the tables to their advantage. That starts with identifying the choices they have to makeand taking inventory of the capabilities theyll need to tackle the challenges ahead. u Read the report Country: United States Contact: Paul Keckley Marketing contact: Dawn Mueller As One Deloitte Research Deloitte Review Human Capital Strategy & Operations

Clinical Effectiveness Achieving Results Not Just the Latest Buzzword


The provider community faces a vital challenge in the coming years: how to deal with financial pressures in a responsible and innovative way. Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care. CE2 is Deloittes approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization. u Read the report Country: United States Contact: Denise Hartung Marketing contact: Greg Fleischmann

Technology Industry-specific reports Consumer Business and Transportation Energy & Resources Financial Services Life Sciences & Health Care Public Sector Technology, Media & Telecommunications

IT Self-Help
Some of the most pressing issues for health plan CIOs are internally focused. Additionally, significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years. To navigate these converging challenges, the health plan CIO needs an organization that can respond to changes in business requirements. This paper describes a holistic approach for developing an IT strategy. u Read the report Country: United States
43 Global Consulting Thought Leadership FY11 Q3

Contact: Christopher Martin Marketing contact: Heidi Boyer

Return to the table of contents and legend

Industry-specific reports
Life Sciences & Health Care
Privacy and security in health care: A fresh look
Privacy and security is a significant challenge for every health care organization, and a concern for every U.S. citizen. This issue brief, written by the Deloitte Center for Health Solutions, provides a primer on risks associated with privacy and security in health care, and guidance about industry preparedness. u Read the report Country: United States Contact: Paul Keckley Marketing contact: Dawn Mueller As One Deloitte Research Deloitte Review Human Capital Strategy & Operations Technology Industry-specific reports Consumer Business and Transportation Energy & Resources Financial Services Life Sciences & Health Care Public Sector Technology, Media & Telecommunications

Return to the table of contents and legend

44

Global Consulting Thought Leadership FY11 Q3

Industry-specific reports
Public Sector
Reduce risk and improve budget cycle efficiencies
This case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness, what steps they took, how they got there, and what they learned. Discover how to improve data visibility, streamline manual processes, and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks. u Read the report Country: Canada Contact: Nat DErcole Marketing contact: Roula Michailidis As One Deloitte Research Deloitte Review Human Capital Strategy & Operations

Forward thinking: The business of higher education in Ireland


According to The Hunt Report, Irelands higher education sector needs to become more self-sufficient, while maintaining and building its quality framework in academia and research. A key concern in relation to this is that some might consider the two issues to be mutually exclusive. This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland. Contact: Shane Mohan u Read the report Marketing contact: Amy Leonard Country: Ireland Technology Industry-specific reports Consumer Business and Transportation Energy & Resources Financial Services Life Sciences & Health Care Public Sector Technology, Media & Telecommunications

A little local difficulty: The challenges of making localism work


2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services. Amid a fast-moving policy environment, further uncertainty is also emerging around localism and decentralization: what do these terms actually mean for local authorities, and how can they be implemented in practice? This piece examines the challenges around implementing the new governments localism and decentralization agenda, drawing on evidence provided by local authority chief executives across England. Contact: Mike Turley u Read the report Marketing contact: Eileen Whelan Country: United Kingdom

Return to the table of contents and legend

45

Global Consulting Thought Leadership FY11 Q3

Industry-specific reports
Public Sector
Letting Go of the Status Quo A Playbook for Transforming State Government
The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936. These newcomers, regardless of party, campaigned to reduce costs, create jobs, and make government more efficient and effective. To help these state government leaders execute bold reforms, Deloitte has produced a playbook that outlines how they can implement change, achieve their campaign goals, and position their states to thrive in the years ahead. u Read the report Country: United States Contacts: Bill Eggers, Bob Campbell Marketing contact: Greg Fleischmann As One Deloitte Research Deloitte Review Human Capital Strategy & Operations Technology Industry-specific reports Consumer Business and Transportation Energy & Resources Financial Services Life Sciences & Health Care Public Sector Technology, Media & Telecommunications

Security along the border: The insider threat building a secure workforce
Changes in the way government agencies conduct their operations today increases the vulnerability to insider exploitation. The shift to a virtual and globally connected workforce results in new threats that must be proactively managed. The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an insider threat through the development and management of a secure workforce. u Read the report Country: United States Contact: Michael G. Gelles Marketing contact: Heidi Boyer

Return to the table of contents and legend

46

Global Consulting Thought Leadership FY11 Q3

Industry-specific reports
Technology, Media & Telecommunications
TMT Predictions 2011
Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries. The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond. This 10th annual edition includes 18 predictions, seven that are most closely associated with Technology sector, seven from Media, and the remaining four from Telecommunications sector. u Read the report Country: Global (GL) Contact: Paul Lee Marketing contact: Amanda Goldstein As One Deloitte Research Deloitte Review Human Capital Strategy & Operations

Addicted to connectivity: Perspectives on the global mobile consumer, 2011


Deloitte surveyed over 30,000 users of mobile telephony in 15 countries across five continents. The surveys scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications. This report provides a preliminary snapshot of some of the insights that the survey has revealed, looking at results from individual countries and from all countries surveyed. u Read the report Country: Global (GL) Contact: Paul Lee Marketing contact: Amanda Goldstein

Technology Industry-specific reports Consumer Business and Transportation Energy & Resources Financial Services Life Sciences & Health Care Public Sector Technology, Media & Telecommunications

Lead. Innovate. Excel. Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO Survey
This is the DTTL TMT groups annual Technology Fast 500 Asia Pacific CEO survey, in which Deloitte probed deeply into the impact of the worlds economic recession on Asia Pacific companies. Read what 245 CEOs have to say about shifts in their business. Clearly, economic pressures are taking a toll, but they affirm the tradition of adaptability and flexibility seen in previous years. u Read the report Country: Global (GL)
47 Global Consulting Thought Leadership FY11 Q3

Contact: Jolyon Barker Marketing contact: Yvonne Dow

Return to the table of contents and legend

Industry-specific reports
Technology, Media & Telecommunications
Reading the payments radar: Strategies for a dynamic payments market
Deloitte is already witnessing issuers, acquirers, and networks positioning alternate payments instruments and planning new global expansion. Many of the leading payments companies have launched new products, formed strategic partnerships, and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue. There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced. u Read the report Country: Global (GL) Contact: Ramnik Bajaj Marketing contact: Amanda Goldstein As One Deloitte Research Deloitte Review Human Capital Strategy & Operations Technology Industry-specific reports Consumer Business and Transportation Energy & Resources Financial Services Life Sciences & Health Care Public Sector Technology, Media & Telecommunications

Cell me the money: Unlocking the value in the mobile payment ecosystem
Mobile payments are rife with the potential to offer convenience to consumers, new growth avenues to mobile carriers, differentiation to financial institutions, and loyal customers to merchants. Developing a vibrant mobile payments ecosystem that brings together mobile carriers, financial institutions, merchants, and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task. Industry players are optimistic, but the challenges are daunting. Contact: Brian Shniderman u Read the report Marketing contact: Christine Brodeur Country: United States

Return to the table of contents and legend

48

Global Consulting Thought Leadership FY11 Q3

Knowledge Exchange Global Consulting Thought Leadership

If you have questions or feedback about global consulting thought leadership, please contact: Business Support Exchange (BSX) Phone: 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010 Email: Business Support Exchange

As used in this communication, Deloitte means Deloitte Touche Tohmatsu Limited and its member firms. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee, and its network of member firms, each of which is a legally separate and independent entity. Please see www.deloitte.com/about for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms. Deloitte provides audit, tax, consulting, and financial advisory services to public and private clients spanning multiple industries. With a globally connected network of member firms in more than 150 countries, Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate. Deloittes approximately 170,000 professionals are committed to becoming the standard of excellence. This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited, its member firms, and their related entities (collectively, the Deloitte Network). None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication. 2011 Deloitte Global Services Limited