EMC Secure Remote Support GatewayCheck Application Release Version 1.02.

00 Introduction The EMC Secure Remote Support Gateway Check utility was developed to identify potential problems with the installation of the Gateway and Policy Manager software components of the Secure Remote Support solution. The Gateway and Policy Manager have environment and network connectivity requirements that need to be satisfied in order to complete a successful installation. This utility automates the testing of these pre-requisites and provides detailed information on the results of each test. Each test was be assigned a Passed or Failed status. The test results are logged to a report file and can be viewed with the GatewayCheck application. System Requirements This application must be executed on the targeted Gateway / Policy Manager server(s). Operating System - Windows 2003 (required for the Gateway and Policy Manager servers) Disk Space Requirement - .5 MB (500,000 bytes) RAM - 512 MB preferred Internet access and network connectivity to devices to be accessed via Secure Remote Support Required Files GatewayCheck.exe GatewayCheck.exe.config TextMask.dll Readme.doc Installation This application should be executed as part of the EMCSecure Remote Support pre-installation site check. On the targeted Gateway or Policy Manager server, create a directory on the local disk called "GatewayCheck". Copy the (4) files listed above from the distribution media, into this directory. Application Usage From the install directory, execute the program GatewayCheck.exe At initial start up, the (3) directories will be created under the current install directory. These are LOGS, which will contain the test results of each run. Under LOGS, will be an ERROR and TRACE directory. The Error directory will contain run time error messages and the trace directory will track the application execution flow. In the event of a problem, all (3) files ( log results, error and trace file ) should be forwarded to your support team. From the application menu, select Tests...EMC Secure Remote Support Install Checks... If you have not added the location and contact information, please do so now... You will be presented with a window of various test options you can select. Please note that the Policy Manager Environment tests should only be selected if you are indeed running the application on the targeted Policy Manager server. If you select to check the available free disk space, make sure you select ( click ) on the GatewayCheck Application GatewayCheck Configuration File Custom Control for Text field validation This document

drive letter where the EMC Secure Remote Support application will be installed. Click NEXT... Here you can enter Policy Manager, Proxy and Device connection information. If you will be using a Policy Manager server but the Secure Remote support application software is not installed yet, select NO and enter the IP address of the targeted PM server. Assuming you are running this application from a server in the DMZ and wish to make sure the internal firewall rules have been updated to allow access to targeted EMC devices, proceed to add each device to the list. Select a product from the drop down list, next select 1 or more applications to be tested. Enter in the IP address to be used by the Gateway to access the device. Please note to use the BACKSPACE key to edit IP address fields. Click the ADD button to add the device to the device grid table. If you wish to remove an added device, click on the row ( use the CTL key to select multiple ) and click the REMOVE button. One record will be created for each application you selected to be tested. If an application requires more than (1) port, each port will be tested and until a required application port fails. When all devices are added to be tested, click NEXT.... Click on the Run Tests button. A progress bar will be displayed informing you what test is currently being executed. Please note that if you have configured many devices / applications to be tested, it will take a little time, so please be patient. When the tests have completed, you will see the test name in the top grid table and associated detailed results in the bottom grid table. Each test results that you select in the top grid will automatically change the detailed test results in the lower grid. Test results will be displayed in the Status column ( Passed or Failed ). When you have finished reviewing the test results, press Cancel. This should return you to the main form window. From the menu bar, select VIEW....Gateway Test Logs... Here you can select to log file that contains the results of your tests and use the FIND option to search for specific text string values. To view the Error or Trace log information, double click on the subdirectory and click the down arrow on the "Files of Type" to change the file filter to either Trace (*.trace) or Error ( *.err). Double click the file of interest to display the content in the current window. To close the window, FILE....Close.... To Save the current display window content to a new file....FILE...Save As...Enter the new file name and extension. To Exit the application , File....Exit...